To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
Hi,
I too received a letter from CPC asking to pay income tax when in reality i don’t have to. this is due to TDS error by CPC while computing my income. I called up 080-43456700 and after multiple attempts got hold of the line which was otherwise giving busy tone. I spoke to the lady and she advise to send a letter by ordinary or speed post only and also mention on the envelope as
“RECTIFICATION REQUEST ASSESSMENT YEAR 2008-2009” so that your mail doesn’t get lost in the CPC maze.
Write also a request letter detailing your problem with supporting documents if it is an error from their side and they will rectify the same. If you happen to call up CPC do provide your PAN No. so they can verify if corrections have been made.
i had sent a previous letter by speed post but hadn’t mentioned the subject on the envelope and therefore they havent received my mail it seems!!! Funny as it may seem…no harm in stating the subject on the envelope if that helps in reaching their department
i am dashing another request and hope it works this time.!!
My self s.k. soni my one clint received intimation u/s 143 (1) due to deperication disallowed by assessing office, I show income from business after deperication of Rs. 144210/- and deperication amount of Rs. 130314/-.
kindly sent formate of receification u/s 154.
Hi,
My PAN NO. ALJPS3050N
MY RETURN IS PROCESSED ON 04/07/2010 BY ITD-CPC BANGALORE FOR A.Y.2009-10. DETAILS OF WHICH ARE AVAILABLE WITH www. incometaxindiaefiling.gov.in in MY RETURN PROCESSING STATUS FOR WHICH I HAVE NOT RECD. ANY REFUND FROM REFUND BANKER SCHEME TILL DATE. CAN YOU PLS. HELP ME TO GET MY REFUND.
DHANVANT RAI SHAH
Hi,
If you have send rectification letter and not got any reply call to the income tax dept customer care no 080-43456700 and ask for the status by giving your PAN no.
SIR PLEASE REPLY THE MY REFUND STATUS 2009/2010 PAN NO.ATOPS0402P
I got a notice U/S 143 ( 1 ) stating that my brother Mr. Sanjay Prasad has to pay Rs. 4559/ but as per return filed by me i have filled it with exact income but as per cpc intimation Income under the head of Business and profession has been increased from Rs 95000/ to Rs.143000/ which can not be in any case as this income relats to teaching student from door to door so any body plz advice me what to do.
I sent the rectification letter on 28/7/10, Still now no reply from them. Anyone received reply regarding this?
SIR PLEASE REPLY THE MY REFUND STATUS MY PAN NO.IS ATOPS0402P 2009/2010
dear sir/madam please reply the status of my 2009/2010 tds refund my pan no.is atops0402p my return efillin date is 29.7.2009 efilling ackonowledgment no. 78191880290709 recipt no.857687 dated 14.8.2009 thanking you
I sent the rectification letter on 22/7/10, I have not got any replay till now,
hi all, i also got a letter from CPC that i have to pay 12K refund. But i paid all tax (40K) and submitted ITR based on my form-16 details. whether is it mistake in form-16 or mistake of CPC ?
I have recd demand for AY 2008-09.Again it was bcoz of mistake by IT dept being deduction amount and the loss from house property being wrongly taken. But in my case i have made the payment of the demand made though as per the return filed, refund was due. Kindly tell in my case what can be done.
I’ve received a similar letter yesterday, wherein my salary has been copied over to “Capital Gains” line and “Income from Other Sources” is 3 times the income from Salary.
I think some major goof-up is happening at the back-end. Not sure, but I guess it was IBM who did this automation project for IT Dept.
Instead of making everyone suffer by asking them to file rectification letter, this should be rectified internally by IT Dept.
Hi,
What after sending the rectication letter to CPC. Is any body got replay from CPC after sending the rectification letter. I have also sended the rectification letter but didnt get any replay.
My wife received a similar computer generated intimation from CPC Bangalore. She is a salaried person and only has one source of income. However, the intimation letter shows incomes from “Capital Gains” and from “Other Sources”. Strangely, the figure against “Income from Capital Gains” is exactly the same as the figure mentioned against “Income from Salary” (her actual income). Even stranger is the fact that the figure mentioned against “Income from Other Sources” is exactly 3 times that of “Income from Salary”. Essentially, her income has been calculated as 5 times her actual income. You can imagine what that means in terms of her tax liability.
This looks like a software bug to me. I need to call up the CPC and find out what this mess is all about. The state of affairs in the IT Dept. are indeed pitiable.
I have recieved letter stating that i have to pay around 9k as per their calculation. At the time of filing tax i had to pay 8k and i did that. Unfortunately their system doesnt show that i have paid, hence i have recieved letter. When i called CPC, lady who picked up the phone was very polite and she checked in her system and confirmed that i can ignore the letter if i have proof that i have paid. Hope this will help for people who have similar issue.
I also received a similar letter. I called up the number mentioned in the letter and it was informed that i need to send a rectification letter with my form 16. i am sending it soon.
Hi channakeshava murthy,
There is no rectification link available online yet. You need to write a letter for rectification and send it to CPC
Please refer my earlier comments
I have received a demand letter from CPC asking me to pay Rs2274 as computed under section 143(1).Actually in FY2008-09 while filling the ITR-1 in sl no 1 for income from salary I had entered gross amount with out deducting the HRA&PT.For that I contacted the CPC .They told rectify this through rectification link which will be available in a month or two. so for I have not got that link to rectify my mistake .so please some one help in this aspect.
I submitted IT returns for the assignment year 2009-10 for an amount of Rs.22850 and I got the cheque from the Income tax office for an amount of Rs 16280 only on July 2010. But there is an difference amount between what i claimed and what i got.So please guide me where and to whom i need to get contact for having my difference amount from IT office. Please help me, give the email id and contact no. to know further details.
I also got the very similar demand letter.
since the deductions under chapter VI a is mismatch i spoke to them. As per that i am going to send the rectification letter with below details
name, panno, assesment no, communication reference number,
details of the rectification required
FORM16 as attachment
if by sending in speed post no need to put post bag no.
I am going to do.
As per recent amendments, Returns of Companies are now required to be digitally signed. But still digital signature can not be updated for companies filing return for the first time. Further, position regarding digital signature is not clear in the notification regarding companies filing their return for the first time. Can any body guide
I also recieved a letter saying that interest and the TDS deducted is not matching . The tax department is asking for huge refund to the extend that my income.
Please let me know once the form released by IT department for the rectification.
Has anybody received refund order as yet?I have neither received any intimation letter nor any refund order.
As regards credit for the TDS please view your tax credits by registering under 26AS at www. incometaxindia.gov.in or http:// tin-nsdl.com pl note that credit for the TDS will not be given unless the 26AS SHOWS THE details of your TDS deducted by the employer
The CPC will very shortly start rectifying the mistake. Pl send your rectification applications by ordinary post. It will be attended by the authorities
Hi Guys,
I had also received a notice under 143(1), where my home loan interest was missed. I was asked to send a rectification letter by post/speedpost only to CPC. Wait for 10 days to call up and find it reached. After this they will take it for processing. I am sending letter today.
Simply send a letter to CPC Bangalore stating the reason of mistake. You can send it through ordinary post but do this from under certificate of posting so that you will have proof for showing later.
I had talked to Cpc, about the abnormalities, they said there was some mistake, and asked to send a rectification letter , which i am sending within a couple of days
Hi Harish,
Let me know once you receive reply from them
I had talked to CPC, about the abnormalities,he said there was some entry mistake,and asked to send a rectification letter,which I am sending today.
Any idea,how many days they will take to rectify?
Hey guys,
I too got letter from CPC yesterday to pay pending tax. i was panic to see such letter from CPC but after looking this thread it seems most of the ppl r facing the same issue like me. Can any one update the status what is the right procedure to solve this issue
And also let me know did any one got any reply from IT Dept on this
hello anand please tell i have change my residence address how to register my new residence address in cpc bcoz i want to get forther postal covers at my new residane
I too received an intimation letter demanding 58000/- tax payable.
My salary income was raised by @1.2 lacs and capital gains were raised by 50,000/-.
How this can happen, when my itr-v shows zero tax payable,and entries were done as per form-16.
Pl help, I am a worried man now.
Thanks for bringing this group together. This is real mess created by CPC-Bangalore
ITR-V sent by Registered Post or Courier will not be accepted.
So no need to panic. Sent it again back by ordinary post.
Hi,
I too got letter from CPC yesterday to pay pending tax. in their calculation they have added “income from other source” (bank intrest) twice and hence it shows-up more tax and on top of it intrest till date. I’ll call up CPC and see what they say. Any one has got solution/rectified such case as of now?
-Sanjay
i have change my residence address how to register my new residence address in cpc.
I have also received a Demand letter from CPC Bangalore regarding payment of tax on my wife return for the ass year 2009-10.There was a mistake on my part that,while preparing the return i forget to change the gender option and upload it in website. As per my calculation there was no tax liability as it was below Rs.180,000.
kindly suggest me
hi Pradip,
you need to send a rectification letter to CPC stating that refer 80C section in form 16 of yours. You need to attach the form16 and itrv of that assessment year along with your letter.Refer the letter above by rohit.
Hi,
I also got the same letter from CPC that my TDS do not match and demanded more TDS. But I have checked with my FORM 16 then it was found that they have not considared the dedution which i have declared uder section 80C. So please can any body suggest me what to do or can I we do it form our regional Income Tax office.
Hi all
I have filed my income tax return through e filing. Now I want Form No-154.
Last year I have filed income tax online.
As per the acknowledgment ITR V tax payble ie 0.
Now I have received letter from income tax dept to pay tax for 7000.
I think e filing application had not considered exemption and deduction u/s 10 of income tax act .
I called up banglore CPC team , the helpdesk person told me to send a letter by post ..explain the details and subject as income tax rectification ..let’s see
anybody received similar response?
Hi All,
I got a letter from CPC that my TDS do not match on month of march.
Later on month of May ; I got a second later in which they compare my returns with under section 143(1) and find that I am eligible for Rs620 refund.
Again I got a letter from CPC that there is a failure of credit of money and they want me to fill specific details and attached the same format to me.
I dont know which letter to belive first one or second one.
Surely second one gives me some relief.
Provide ur comments.
From
Vivek
The phone number doesn’t work.
Hi All,
This forum has been a great help.
I too have received a letter from CPC where IT Dept has not taken into account my TDS.
I talked to IT Dept call center and am going to post a reply to IT Dept tomorrow.
They have told me to post letter by Speed Post at following address (Post Bag not to be included in Address)
Income Tax Officer
Centralized Processing Center
Income Tax
Electronic City Post Office
Bangalore -560100
I have prepared the following format of the letter.
Request you all to kindly have a look at the same
and point out errors if any(or point out any additions required)
Thanks in Advance
Rohit
Draft Letter
—————
To
Income Tax Officer
Centralized Processing Center
Income Tax Department
Bangalore -560100
Subject: Rectification under Section 154 with respect to Income tax return
for FY 2007-08 (Assessment Year 2008-09) in reply to Demand Notice u/s 143(1)
Ref: PAN Number-
Dear Sir/Madam,
With reference to demand notice (notice no ) issued by you u/s 143(1) of Income Tax Act 1961 vide your letter dated and received by me on (Communication Ref No.), I submit my reply as under:
My employer had provided me Form16 for the financial year 2007-08 on the basis of which I filed my IT returns showing a TDS of Rs and subsequently got an acknowledgement on from the IT Department.
The Form 16 issued by my employer (attached with this letter) contains the details of the tax deducted and deposited into Central Government Account (totaling Rs ) along with Transfer Voucher/Challan Identification No., dates of deposit and the BSR Code of Bank branch where TDS was deposited.
Request you to kindly verify the details of the TDS deposited from the attached Form16 and match it with your records.
From my side, after verifying Income tax returns for Assessment Year 2008-09 with data with Form16, I do not find any mistakes in the income tax paid.
Hence I request you to kindly rectify the data for my income tax for Assessment Year 2008-09 which appears to have been wrongly updated in your records and provide me the confirmation of cancellation of my demand notice at the earliest.
Thanking you,
Hows this for an error.
I file:
Income from Salary: A
Income from Other sources: B
Gross Total Income: A + B.
Refund expected: 51K.
They take it as:
Income from Salary: A
Income from Other sources: A+B
Gross Total Income: 0.
They *correct* it as:
Income from Salary: A
Income from Other sources: A+B
Gross Total Income: A+A+B.
Tax payable: 2.62L
Isn’t this a very obvious error on their part. How could I file total income as 0, when I have shown income from salary.
Same stuff for me…wait for rectification form..
I think I better send it by post as don’t know when the form will be available.
hi renu. reg u r income being taxed. u hav to claim exemption in the relevent colum of itr. otherwise it taxed under salary
hi. ITR-V can now be sent by RPAD or Speed Post only in addition to ordinary post
Thanks to your reply. Had filed the return on line. Received the ITR-V from IT. This copy was sent to IT (CPC) by ordinary post. Am not received any communication so far about the refund or any query.