To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
dear s ramaswamy reg. posting of itr-v which is actually signed as verified wrt to itr sent online in non-digital signature way. if u desire not to waste resources it is universal practice to obtain digital signature from a Info vendor and use to secure the itr.
I am employed with United Nations and my salary is Tax Free. I file my income tax return every year diligently, reflecting my non-taxable salary. Last year, I submitted my return electronically where I could not attach my tax exemption certificate, with the result I received a tax of Rs. 2,85,000. I wrote back to IT-Bangalore stating the facts but no response has been received.
Arun I think CPC accepts only ordinary or speed post.
S Ramaswamy, the acknowledgement is usually updated in the income tax site itself did you check there. No printed reply will come to you, you have download the acknowledgement.
Veena I think when CPC accepting requests through post, we should send the request for rectification through that and be done. ITD will have reply once request is sent, if request is not sent ITD may assume it as accepted. Unacceptance must be made known clearly and timely.
Narayanan, I think you are mentioning AY 2008-09 and not AY 2007-08, I believe CPC is processing only returns for AY 2008-09. If the details of what needs to rectified, CPC may do the rectification and get back to you, time alone can tell when. But a Government it has to reply either way.
I also received similar letter from the CPC stating mistake in calculation of income and deductioon towards housing interest relating to AY2007-08 (intimated in 2010). When contacted the help line it was intiamted that there was error in calcualtion and to rectify, send the correct details including calculation of interest loss accounted under HP in white paper by speed post / ordinary post. This was done 20 days ago. No reply was received. When we will receive the outcome rectification filed. Any answer.
I too got a letter from CPC for FY 2007-2008. When I called them, they told me to send rectification letter by orinary post/speed post. Not sure if they accept it or not. Need to try.
Hello Friends,
I also received a mail stating that i have to pay the income tax for the FY 2007-2008 even though i have paid it already.
I sent a mail to the below address along with the copy of the intimation letter, copy of form 16 and the tax return acknowledgment copy by registered post. They didn’t accept the mail and it returned to me as the address doesn’t exist.
And from Nikeeta’s comments it is very clear that they are accepting letters only thru ordinary post. I don’t understand why they are doing so even though the mistake is in their part.
Income Tax Officer ,
Centralized Processing Center,
Income Tax Department,
Post Bag No.1, Electronic City post office, Bangalore 560100
Nikeeta,
Could you please provide the office address where you have sent your details.
Still IT department has not published any rectification site – it is almost more than a month such letters are being depatched by CPC to people.
do any one know when the rectification page can be available in website
http://www.incometaxindia.gov.in
thansk for your help
After filing the returns on-line, the acknowledged copy was sent to CPC by ordinary post immediately but no response even after 15 days. So another set was sent to CPC with copies of all back up papers by ordinary post. Both posted in July 2009 for the financial year 2008-09. I am yet to receive the acknowledgment from the department (CPC) for filing the returns.
Do not understand why the govt wants the hard copy of the acknowledgment to be sent to CPC when the returns are filed on-line. It is sheer waste of time and money.
Why can’t the process be simplified.
dear Shrihari Kulkarni, u can contact the cpc call centre and ask for the mistake commited in the itr which i think will be provided as rectification letter can be used with this info
Today I again called up to CPC, the reply was bit different. I was given a service request number as 514010RI. The official told me to send letter and details to Income Tax Officer, Post Bag No.1, Electronic City post office, Bangalore 560100 by ordinary post or speed post.
I too have received a notice from CPC for taxes due when it has actually been deducted at source.My company has advised me to send CPC a letter with the copy of Form 16 and the PAN card copy.I have called on 080-43456700 and received a servie request number as well as the address to post the letter.Registered post is being returned and they are accepting only ordinary post.
Thanks rahul dev for your feedback. People who have not correctly filled up their returns, I can understand that it can be a problem for them. But most of the people like me; who have correctly filled up the returns and still got the intimation from CPC with some wrong calculation; how should we proceed?
hi all. in one of my friends case where agricultral income was added and he wrote back and was forutunate to meet some officer. he was shown his itr form where has entered agriculture income in this column and added it. he asked for condonation and to suggest a rememdy. he was suggested to ask for rectifiction by ignoring this agriculture income and tax only his salary income. so lesson is contact cpc helpline no. and find if any mistatke in itr form and apply for remedy/
hi all. cpc has stated that they have proof for mistakes committed by all of us who are crying in this forum and complaining about cpc. action will be taken for wrong info. so it is good for us to state the truth and fill the forms with good advise
dear shaji iv. there are no fights in govt. depts(sic). saral is also itr 1 or itr 2. fill the forms correctly because ur forms are also scanned and kept as a record. reg form 16 please see my comments given earlier as stated by cpc. the tds deducted should be remitted to Centra govt a/c. maybe your deductor has not done this or ur accounts officer has done a mess of it
I too had received a letter from CPC and called up phone # mentioned in the letter, they mentioned me to send a rectification request to below mentioned address
———————–
Income tax officer
CPC – IT
Prestige Alpha
No 48/1 , 48/2
Beratena Agrahara
Begur hobli
Hosur Road
560100
————————
I had send across a reply to the above mentioned address thru registered post, the same has been returned back.
Clueless how to proceed further, for fault of Income tax dept we have to suffer?
hi some have commented that house loan interest has been added istead of deducting from income. cpc has stated that employee has filed in itr 1 instead of itr 2(correct form) and schedule of house loan not filled up which has happend in my case also. better to file new itr with correct details and request for correction.
hi all. reg. tds not matched. cpc has adivsed to contact the deductor that is the employer to upload the correct details as employer is deducting on behlaf of employee. and employee should fight for his rights
hi all, many have commented that cpc has added income from other sources, agricultural income etc to their salary income although they have only salary income. in my friiends case cal centre of cpc has informed that in the tax form itself wrong data has been entered by employee and since cpc is automated. income has become double. thereofre cpc has suggested to write stating it is a mistake by us and to rectify which cpc will oblige. so all. may follow this advise of cpc
hi all, cpc call centre has clarified thatit is important to note that form 16 is not sacrosanct. it is a statement issued by employer to the employee. the itax dept gives credit for tds only if this amount is remitted to central govt a/c via any recognised bank and it should match with TAN of employer and PAN of employee
I too received similar letter from Income Tax Department. In my case they have not deducated my house loan intreset.This was properly dedcuted in Form 16.I heard that there is a fight going on between a CPC and other department who were handling Saral previously which would have triggered this mess.Govt need to investigate and come up with a solution.
Thanks taxguru.in for providing a platform/forum to bring people agonized by this IT department mess on to one platform.
Hi,
I got the demand notice from cpc in March-2010 asking for Rs. 49000 for the ay 2008-09 to be paid within a month. This was an error from the CPC due to a data entry mistake from the CPC. Even though I had given all the details correctly in my returns, they entered the date of the challan wrongly in the computer and so, it did not match the bank’s challan number of the self assessment tax.
I found this out by calling an additional CPC phone number. They investigated this and found out the problem.
I was asked to wait for the rectification process and assured that I need not pay anything now. I was asked to send the details in an email to the below address:
‘citcpc@gmail.com’;
‘itdcpc@incometaxindia.gov.in’.
I have sent the email but there is no response yet from the other side.
At Income Tax web site they have added new email ID for Aaykar Sampark Kendra: ask@incometaxindia.gov.in. Will it be ok to send mail here?
Is the rectification form link up? Where can we find the link for the same?
Hope, ID Department would come out with some sollution and give vide publicity for the information of public at the earliest
sir, i have to give objection letter to CPC bangalore, if sent through the oridinary post and under certificate of posting is the certificate of posting will stand as acknowledgement. postal authorities will certify only the cover/ tapal but not the contenets. how to get proper acknowledgement for our revised returns/ objections
Hi Raj,
Do we need send a written letter or a printed letter with signature would suffice?
Thanks
Kumar
Is the rectification link up? Where can we find the link?
Do we need to file for both rectification and appeal? I ask this as in rectification we will not get any ack but for appeal we will.
I also got the notification. In my case they entered my salary in agricultural income. Hence my income got doubled and demanding for pending amount with fine.
I have just shoot a mail to itprbangalore@rediffmail.com and waiting for their reply.
I have sent my grievences to itprbangalore@rediffmail.com and got following reply very promptly.
——————————–
Sir,
You can also send a Rectification letter addressed to the Commissioner of Income-tax (CPC), Post Bag No.1, Electronic City Post Office, Bangalore – 560100 by ordinary post.
———————————
So I think we should submit our grievences by ordinary post or under postal certificate.
Could any one give me the correct address to which we have to send the rectification letter.
Check this link http://www.incometaxbangalore.org/home/grieve.htm
You can submit the grievences to email id itprbangalore@rediffmail.com .
Hi All,
You can write plain application to CPC under section 154 by providing basic info like below;
From;
Raj
PAN Number:
Asst. Year :
To ,
CPC
Dear Sir/Madam,
Sub: Rectification under section 154 with respect to Income tax return for FY 2007-08 ( Asst. Year 2008-09).
I have recieved a demand notice no…..under sec 143(1) vide your letter da….
Since i have verified Income tax returns for Asst Year 2008-09 with data with Form16 and ITR V i found no mistakes in income tax returns.
Hence i kindly request you to rectify the following data which is wrongly updated by you and provide me the confirmation of cancellation of my demand notice at the earliest.
Regards,
Raj
Date:
Place
Hi All,
This is something new. That dont wait for recitifcation form which will bepublished online and send a oridinary post.
So can anyone tell me what is a rectification request letter?
How do we write it!!
Yes i too got the same reply and just sent the rectification request letter. he told to send the letter to the address, that bhavani has mentioned in either speed post or ordinary post but strictly not in registered post. request are not accepted in-person and only in post. don’t wait fot the rectification form in online. it will take long time. that’s what he said. hope this helps.
I have received an intimation U/S 143(1) for Rs.96942/.
The workings by IT is wrong. The interest on Housing Loan instead of deducting IT has added and Interest/ cess etc added to get Rs.96942/-
My return workings were absolutely correct Rs.19673/- and was paid in full.
Please do get corrected.
Commu.Ref.CPC/0809/I2/901106400
I also got a Demand Notification from CPC for Assesment year 2008-2009. I called up the given call center no and this is reply I got. They will be launching the Rectification form as usual. Meanwhile I can send a formal letter in Speed Post to the below address:
==================
Income tax officer
CPC – IT
Prestige Alpha
No 48/1 , 48/2
Beratena Agrahara
Begur hobli
Hosur Road
560100
===================
All,
I also received the notice. it’s a clear computing error. in my case they added the deductions instead of subracting. i searched IT website with key words “demand notice” and clicked the link 6 others.asp. it’s a FAQ and has answers for this.
Rectification of an order by an Income Tax authority
In case of obvious or prima facie mistakes, the taxpayer can approach the concerned authority for RECTIFICATION of the order. Such mistakes may be as to facts as well as of law.
Is there a time limit for disposal of application for Rectification u/s 154?
Yes. With effect from 1.6.01, sub-section (8) in section 154 provides that where an application for amendment under this sub-section is made by an assessee on or after 1.6.01 to an income-tax authority referred to in the said section, the authority shall pass an order within six months from the end of the month in which the application is received by it, either making the amendment or refusing to allow the claim.
i think it’s better to go in person, with written letter and providing all proofs and get acknowledgement.
some updates:
I sent a registered post to the CPC department. They promptly refused to receive the letter and returned it.
all our tax return will be at any IT dept babu’s fingertips if they key in our PAN numbers, so they know exacly what amount was paid which year by which company we worked.
To be on the safer side, Write a letter to them saying that ‘All taxes are paid by employer as the form16 xerox and saral ack form xerox indicate, req u to correct the records and revoke the tax claim order’
send a register post with ack due, so that you have the post office receipt and ack, just in case.
As usual how things move in the mai baap govt, i dont expect much response, but you will have the proof that you have communicated and they did not respond.
From this year on, make sure u submit the IT reutrn in person at Palace grounds, keep the saral acknowledgement form.
Regards
kiranrao123@gmail.co.in
I too had received a notification, subsequent to checking this blog, I called the CPC 2 weeks ago, and got the stereophonic reply that there’d be a rectification link.
Even after 2 weeks, I do not see any links, as they had mentioned it’d come up in 2-3 weeks time 🙂
My Auditor suggested that we send our reply back to the Assessing Officer by speed post, although they mention they’d come up with a rectification link, as he’s not sure how long that might take, and that IT might continue sending us notices.
I too have got a income tax demand from CPC of a huge Rs. 100000 for A.Y. 08-09 which includes interest that they have added on. The “istake is that they have added short term capital gains tax to the total income and taxed it as salary income instead of at 10%.
Again same response from call center saying that I should “Not to worry about the demand. You can send rectification, the rectification link will be added shortly on the website.” Any further questions from my side were replied to by the same answer repeated over again.
No rectification link visible on the website yet. This looks like a big mess and no idea what is the solution to this.
Hi All,
For the notice by CPC it mentions that X amt is mentioned as Amt Claimed and Y amt as Tds deducted for FY 2008-09. I have left that employer and dont know how to resolve it. My returns are perfect as per the F16 given by employer.
Now in rectification form what different I can put up there; will it be the same returns that I filed 2 yrs back.
Can some one help.
dear vivek no need to get worked up. tds details has to match with your return and tds return of deductor who is creating mischief here. catch him and set it right
hi everyone, rectification means any mistake from your form. generally it is mistake committed ‘blunders’ by us while filling the forms wrongly. that is why we are all getting notice from IT.
I have received similar demand note from the CPC, Bangalore. The issue in my case is that they have not considered exemption and deduction u/s 10 of Income Tax Act. I spoke to a CA and parallely send an email to [itprbangalore@rediffmail.com] requesting guidelines to proceed. Also, I called up the CPC customer center and got the Service request no. A reply was sent by SUNDARA RAGHAVAN, Income-tax Officer(PR),O/o. Chief Commissioner of Income-tax
Bangalore-I, Bangalore requesting to send the detail ( proofs including copy of Form 16, no other source of income in my case)
to CIT(CPC), Post Bag No.01,Electronic city post ,Bangalore-100 along with a letter by ordinary post. I have sent the details by ordinary post(Under Certificate of Posting. This gives a acknowledgment from Post office on a plain paper that I have send a post to them, thereby giving me a acknowledgement that I indeed responded back with the stipulated time). Now, the only hope is to wait for the response from the IT department/rectification link as claimed by the customer care of CPC.
the amount of tds claimed in itr form should match with the database of it dept. for that the deductor should file tds details electronically only then matching takes place. other credit for tax is denied.