To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
i want to return tds quarterly online myself is it possible without purchase any software? please give suggestion
I am writing on behalf of my son who is an OCI. He has no financial interest in India until AY2022-23. In Oct. 2021, we sold a house in India. He was one of the registered owners. His portion of the sale proceed had a TDS. I filed his AY2022-23 Income Tax Returns. it was processed successfully with a full refund of TDS. However, his Refund was withheld pending validation of his bank account. Since he is an OCI, he has no Indian bank account. He is a joint-owner of my wife’s account. I tried validating his account as joint-owner without success. I contacted IT customer service, and was told joint-owner will not be validated. And it did not offer me any solution. Can someone help?
Income tax refund will be credited only to individual Bank Account with PAN and Aadhar Validation to Bank Account.
In your case you are seeking refund to joint account. This is not possible.
Kindly open Bank account in his own name and raise the refund re issue request it will be done.
Sir / madam
MEGHMANI ORGENICS LTD 1000 SHARE @ 43.60 STOCK BUY ON 26/04/2017
COMPANY MEGHMANI ORGANICS LTD DEMERGE ITS IN TO TWO COMPANY ON 21/05/2021 UNDER SCHEME OF DEMERGER AS MEGHMANI ORGANICS LTD AND MEGHMANI FINE CHEM LTD. ON DEMERGER SCHEME COMPANY ALLOTTED NEW MOL SHARE 1000 AND MFL 94 SHARE
COST OF ACQUISITION WAS 93.85 AND 6.15 FOR A & B COMPANY
NOW I HAV SOLD BOTH MOL & MFL COMPANY SHARES IN DEC 2021 WHAT IT WILL BE MY TAX LIABILITY
AS STOCK MOL OLD IS 5 YEAR OLD INVESTMENT AND THAN A DIVIDED IN TO MOL & MFL WHAT WILL BE LTCG FOR MOL & MFL COMPANY ?
LALIT SHAH -9825056396
I paid self ass tax immdtlybefore filing ereturn but forgot to ass in the taxes paid schedule. Now I hv recvd order u/s 143(1) with challan to pay the tax within 30 days though I hv already prepaid it. Kindly guide what shall I do. Thanks
Sir unlisted company fresenius kabi paid share price as per NCLT order to reduce equity. I was holding these shares for more than 15 Yrs. The co.show payment under section 194 and deduct TDS @7.5%.. Sir wheather the amount of 29200 is taxable or exmpt under long term capital gain. If taxable at what rate. The company paid me NAV rate. Please GUIDEME.
Kindly let me know where is address in IT profile used & where is address in PAN card used? What problems can take place if addresses in IT profile differs from address in PAN database?
Sir, I could no download the intimation of assessment u/s 143(1) in time for AY 2020-21.
kindly guide me how can I obtain the same
sir can i now go for filing with new portal
Sir, can I go for filing with new portal without any hesitation.
PLEASE call me mobile.No 9327938529
cpc Banglorre email id ?
Hi,
My ITR Return status is processed but have not received the refund amount. I did receive the acknowledgement and Intimation letter stating the refund, but no amount credited for the same. I tried reaching the CPC numbers provided in you blog, but unable to reach anyone. Please help me to get the refund amount.
Sir my pan AYKPP6571D plz cpc status
My pan AYKPP6571D. Plz cpc status 2020-21
This is with reference to the refunds pertaining to Dinesh Rao Kollur Pan no.AWVPk1871G vide refund sequence number 9028241283 ..We have revalidated the Bank details vide transaction ID number 9933548485 dt. 22/1/2021 .Refund amount of Rs.32400/- is not credited to the bank account till date.i I have sent all available mails searched through google and tried to contact all’ available numbers also but bad luck not picking up the call or respond to the mail. Please send me the be status of refund credit to my mail [email protected] at the earliest sir or help me by giving correct email address and correct contact person to whom it we have to get reply please.
Yours sincerely
K.Dinedh Rao
Hi, this is in reference to my PAN Number AIFPC7337K. I received SMS Intimation from CPC on 8th of Jan 2021 but no email received cpc intimation 143.
Ack No.933449710291220
CPC/2021/G3/133505985
On Saturday 06th Feb 2021, i rcvd message that my refund has failed due to PAN not being linked to bank account or account name not matching PAN Card. One of the two. But my Pan has already been linked
Bank A/c Name – M.D.Chandra Mohan
PAN NAME – Madiraju Doraswamy Raju Chandra Mohan
My earlier filing years I have got refund to my bank account under the same name. This is the first time I got such a message. Also the email was rcvd from [email protected].
Not sure if the email id is fake or original. Pls help
Dear Mr. Mohan,
I received a similar IT notice about my refund for last year’s return – and have not been able to get IT to respond, Did you obtain a resolution from IT yet? if so, would greatly appreciate any information that you may be able to share with the forum members.
Many thanks.
Ajay Das
Hi, this is in reference to my PAN Number AIFPC7337K. I received SMS Intimation from CPC on 8th of Jan 2021 but no email received cpc intimation 143.
Ack No.933449710291220
CPC/2021/G3/133505985
On Saturday 06th Feb 2021, i rcvd message that my refund has failed due to PAN not being linked to bank account or account name not matching PAN Card. One of the two. But my Pan has already been linked
Bank A/c Name – M.D.Chandra Mohan
PAN NAME – Madiraju Doraswamy Raju Chandra Mohan
My earlier filing years I have got refund to my bank account under the same name. This is the first time I got such a message. Also the email was rcvd from [email protected].
Not sure if the email id is fake or original. Pls help
Sir,I have submitted my tax returns and received an email saying that i have 38k refund. But it’s not credited into my account. When i spoke with Aayakar Sampark Kendra they had confirmed that Your assessing officer has not sent this refund to refund Banker. I am trying to reach to customer care but no luck. Can you please check and give us an update on this request.
3 Feb 2021
Sir, My name is IT return for assessment year 2020-21 is Ranganathan Balakrishnan with Pan No.AAGPB9715R DOB 07-06-1939. As per CPC orders refund of Rs 7830 was originally ordered but said amount was not credited in my bank account till date but on the other hand when I perused same adjustmentmade for which details not given and no amount credited. Please give full details. R.Balakrishnan
To Whom It May Concern
I, Siddhartha Das PAN AOEPD0612D have filed ITR for the AY 2020-21 on 17-8-2020 which has already has been processed on 10-12-2020 vide Akg no 471191450170820 and an amount Rs29720/-is released as refund but the said amt. still not credited in my bank account. Pl look into the matter and arrange to do the needful
A favorable consideration will oblige me.
Thanks.
Yours Faithfully
Siddhartha Das
PAN-AOEPD0612D
Mob-9986747422
[email protected]
Bank Detail-
IFC Code SBIN0041145
A/C No-32781377924
CPC Contact Number is not at all connecting. Trying all the Contact Numbers. None of them are connecting.Worst Service by CPC.
I submitted my ITR return(ITR-1) and got acknowledgement No:439770330030820. I got intimation from IT Department that the IT refund failecd due to incorrect Bank A/C details and I was suggested to submit a refund reissue request. I once again checked up the Bank A/C details and found them correct .When I tried to raise a service request I got a message”no refund failure to raise refund reissue”.Kindly help to gget back my IT refund.
Dear sir
I am government teacher .I paid my tax and return in AY 2014-2015 but the tax amount is still outstanding.what can I do?. How can I clear this?.I got form 16and ITVR V also.please help me.
Sir mara 2020-2021 kha rihfand nhi huwa pliz rihfand kiya jay
I have received the message regarding ITR which is sent to my registered mail id. But it does not show on my registered mail id.ITR for AY 2020-21 and Ack No. 596810560290920 has been processed at CPC. Intimation u/s 143(1) has been sent to your registered email ID.It doesn’t show on my mail id.Kindly do the needful
I have filed my itr 1 on 17/06/2020 when will I get my refund .