To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
Please give us Refund Status details are as below
NAME : DWARKADAS WATUMAL BAJAJ
PAN : ABJPB6117H
E ACKNOWLEGDMENT NO : 157317310220910 DATED 22/09/2010
REFUND AMOUNT : 178780/-
AS PER 26AS FULL CREDIT IS AVAILABLE
I requeat for confirmation copy for Ack.Recpt.of ITR-V bearing Rcpt.No.9279584
dtd.26/08/2010 in respect of PAN No.AAATK 2909 G of KARVVS Trust which is not available
with ITO(Exemption) Chennai. Please help.
S Nagarajan
Secy.KARVVS TRUST
Please prvide refund status for the below PAN
BGMPS7512Q
Hi,
Please provide the refund status of the below PAN.
BGMPS7512Q
For AY 2009-10 my IT refund cheque was issued to my older bank a/c which is now closed and as per IT directions, I sent one new running bank account cancelled cheque and response sheet duly filled but nothing came back from CPC. Then again for AY 2010-2011 my IT refund cheque again was issued to my same older closed bank a/c and again as per IT directions, I sent one new running bank account cancelled cheque and response sheet duly filled but no response again. So my 2 refunds are now pending (AY 09-10 and AY 10-11) and kindly request CPC to initiate, there is just one phone number which is constantly busy.
From, Dated: 25/02/2011.
Mohammed Rafeeq,
Indira Nagar,
Nacharam,
Hyderabad
To,
Assessing Officer,
CPC, I T DEPT.,
Bangalore
Dear Sir,
Sub: Refund for A.Y. 2010-11
Ref: My PAN NO. AMIPM0600N
With reference to above PAN, I have not yet received my refund for the Assessing Year 2010-2011. Kindly look in to the matter and send the refund at the earliest.
Thanking you,
Yours faithfully,
Mohammed Rafeeq.
From,
Naushad Kareemullah
Hyderabad
To,
Assessing Officer,
IT Department,
CPC, BANGALORE
Dear Sir,
Sub: Refund for A.Y.2009-10-eg.
Ref: 1)My PAN “AJGPK1793F”
2)Rectification RefNo&Date:185841090240111
3)CPC Order no.& date: CPC/0910/I4/1003238931
25/08/2010
With reference above I have already sent refund Response Sheet duely filled my bank details with enclosed cancelled cheque leaf to you on 26/01/2011 by speed post bearing No.EN419269002IN and also one copy by ordinery post. Till today you have not intiated to send my refund. Kindly request concerned officials to take necessary steps to send the refund.
Thanking you,
Yours faithfully,
Naushad Kareemullah.
Phone: 08027932384 Mobile:9448852725
B.M.NARAYANASWAMY & CO.
Auditor & Tax consultants,
B.M.Krishnappa Building, Gangamma Gudi, Sir M.V.Extention , Hosakote Town & Taluk, Bangalore (Rural) Dist -562 114.
TO,
The Assistant Commissioner,
Income Tax Department (CPC),
Post Box No-1,
Electronic City Post,
Bangalore-5600100.
Dear Sir,
Sub: Rectification U/S. 154 of the I.T. Act, 1961.
Ref: C.R. No. CPC/1011/14/10071,
PAN.NO. AAGPN 8013L,
Intimation U/S 143(1) of the IT Act,1961 at 27/12/2010.
With reference to the above subject & reference, please rectify the mistake apparent on records U/S 154 of the Income Tax Act 1961. I draw your kind attention that, you have treated my Income from profession as Rs.1,72,339/- instead of Rs.1,30,000/- and my Income from other source is LIC Commission of Rs.42,339/- in all my total Income Rs.1,72,339/- & not Rs.2,14,678/-.
Please rectify the same & drop the proceeding and oblige.
Thanking You,
Your Faithfully.
For B.M.Narayanaswamy & Co,
Proprietor
B.M.Narayanaswamy.
Dear sir, We had received a letter from your department on 2nd December stating the failure of redund credit. My PAN no. is AALPJ0224G. According to your letter Rs.2650/-was not credited. According to your letter we have sent a response sheet(which was sent along with the letter)& blank cheque for your kind perusal.After doing all these again we got one more letter mentioning the same. Request you to look in to this & do the needful at the earliest.
Regards
Jalaja
9902759253
My PAN number is AJXPS7757C
I have not received refund of Rs12, 000 for the returns filed in Aug.2008. May i know the position?
The call center tel no 080 43456700 is useless, permanently busy.
sundararaj
FOR HELP ON ALL TYPE OF MATTER KINDLY CALL ME AT 98127 20532 ON ONLY ON SUNDAY – AS I AM A WORKING MAN. BUT I CAN HELP YOU BEING A HUMAN THIS IS FOR YOUR HELP ONLY AND TO TELL YOU WHAT ACTION YOU SHOULD TAKE IN THIS REGARD.
Dear Sir/Madam,
This is to inform you that inspite of sending mail as well as letter by post I am not getting any favourable reply. Kindly let me know the procedure to get back my refund as the amount is not so small for me.
Thanks & Regards,
Dhananjoy Bhattacherjee
PAN No. : AGXPB4587G
— On Mon, 29/3/10, Dhananjoy Bhattacherjee wrote:
From: Dhananjoy Bhattacherjee
Subject: Fw: Refund
To: itdcpc@incometaxindia.gov.in
Date: Monday, 29 March, 2010, 12:42 PM
Dear Sir/Madam,
Your early reply is highly appreciated.
Thanks & Regards,
D Bhattacherjee
— On Fri, 19/3/10, Dhananjoy Bhattacherjee wrote:
From: Dhananjoy Bhattacherjee
Subject: Refund
To: itdcpc@incometaxindia.gov.in
Date: Friday, 19 March, 2010, 7:19 PM
Date : 19.03.10
From :
Dhananjoy Bhattacherjee
66, HMT Layout, 2nd Floor, R T Nagar
Bangalore – 560 032
Phone : 23631625
Mob : 09343762985
To
The Income Tax Officer (CPC)
Centralized Processing Centre
Income Tax Department
Post Bag No. 1, Electronic City Post Office
Bangalore – 560 100
Sub : Refund of excess amount deposited for the A.Y. – 2008-09
Ref : 1. Communication Reference No. : CPC/0809/11900143732
2. Demand Identification No. : 20092008370002531337
3. PAN No. : AGXPB4587G
Dear Sir/Madam,
With references to the above, this is to bring to your kind notice that the demand has been sent to me is very much surprising. Please note that I have submitted my return alongwith Form 16 (TDS Certificate issued by Employer) on time wherein it is very clearly mentioned that my Employer has deposited an amount of Rs. 12,360.00 (Rs. 12,000.00 as TDS and Rs. 360.00 as Edu. Cess) vide Cheque No. 064336, deposited on 29.03.08 vide Challan No. 00179 and BSR Code is 0001122 and acknowledge no of the same is 070251000079702 on my behalf which is clearly mentioned in TDS Certificate. Kindly note that actual Income Tax to be paid by me in the said Assessment year is only Rs. 2,698.00 (as per your computation Rs. 2,697.00 mentioned in your Demand Notice)
Hence after a long span, instead of getting the refund of Rs. 9,662.00 I have received the above mentioned Demand outstanding note which is very shocking to me also.
I am attaching my TDS Certificate with your above mentioned Demand Notice with sincere request to look into the matter and arrange to REFUND my excess amount at the earliest.
Thanking you,
Yours truly,
DHANANJOY BHATTACHERJEE
My PAN Accout No. ABRPT7157K
I have not yet received my refund for the assessmnt year 2007-2008 & 2010-2011
Please suggest how to do & IGNORE THE ABOVE COMMENT.
My PAN Accout No. ABRPT7157K
I have not yet received my refund for the assessmnt year 2007-2008 & 2010-2011
Please suggest how to do.
My PAN Accout No. ABRPT7157K
I have not yet received my refund for the assessmnt year 2007-2008 & 2009-2010
Please suggest how to do.
Dear Sir,
I have submitted Form 16 for the financial year 2009-10. I got reciept of ITR-1., But i lost that reciept. How i can get dublicate reciept of the same.
Regards
ARUN
Ph : 9964142927
My IT PAN – ACQPJ7639A
I had sent an Application u/s.154 for the Assessment Year 2009-10 on 16.12.2010 by SPEED POST and the said documents also delivered to CPC Bangalore but I have not yet received any Order u/s.154 of the I.T.Act.
My PAN No. AOPPA8381P This is regarding my INCOME TAX REFUND (assessment year 2009-2010) cheque, which is NOT DELIVERED to me till current date (11-02-2011)
Name:INDU V
PAN:ACYPV6565D
My refund cheque is returned since i was not available at home. Please resend the same
Sir, My PAN No. is CCKPS7787L. I’ve not received any information regarding my tax refund for the assessment yr 2010-11. I have filed my tax return on online. let me have the refund earlier.
Dear Sir/Madam,
This is regarding my INCOME TAX REFUND (assessment year 2009-2010) cheque, which is NOT DELIVERED to me till current date (10-FEB-2011).
As per TAX INFORMATION NETWORK OF INCOME TAX DEPARTMENT (scanned copy of report attached), my refund cheque has been issued but not been delivered due to my INCORRECT ADDRESS.
My PAN number is ACWPR8043C.
My current residential address and bank details are as under:
RESIDENTIAL ADDRESS:
4/93, Carriappa Vihar
Delhi Cantt.
NEW DELHI – 110010
ACCOUNT NUMBER: 495109934
PAN: ACWPR8043C
BANKERS: INDIAN BANK
BANK ADDRESS:
COMMAND HOSPITAL
SOUTHERN COMMAND
PUNE – 411040
Please do the needful as soon as possible.
Regards,
Major (Mrs.) Bindu H. Sajwan
Ph: 011-25687374 (Resi)
9958787296(cell)
My PAN No. is ADYPD1042N, I have not received my refund for Asstt Year 2010-2011.When i see the status of my cheque online it displays the message”Refund cheque returned undelivered by the postal department as address provided by you is incorrect”.Whom do i contact now? Please help.
I got a check from sbi bombay with incorrect details..so i have sent it back to mumbai for correct the details.. and also sent to a copy of my correct details to bangalore incometax dept on 19may2010. but not yet received the refund for the assesment year 2008-09 ..pls help
I have an HUF Bharatchugh& Sons whose pan no is AAHHB4720M. I want to know the stsus of my tax refund for the year 2010-11
Sir,
Iam Dr.B.Sasikumar,Principal Scientist,Indian Institute of Spices Research,PO Marikunnu,Calicut-12.
Upon checking online the refund status for the year 2009-10,it is seen that’Refund cheque returned undelivered by the postal Dept.as address provided by you is incorrect and’Please give the correct address to the assessing officer'(Ref.no.CMPP 2109191).The amount was sent by speed post(EY214383416IN dt.9.Sept.2010).My address has not changed.It is the same given above.
For the year 2010-11,the information given in the site is’Your assessing officer has not sent the refund to Refund Banker’.My PAN no.is AEFPP1168M)
Irequest you to kindly look into the case.
Thanks
B.Sasikumar
R/Sir/Madam,
Sir Our client refund could not recieved till date for A.Y- 2009-10 & 2010-11.I filed the E-Return and send to your CPC office .The Detail as under :-
AGTPJ3079
AHRPM2266J
AAQPL5850M
AFZPA0172R
AAACQ1763H
AVAPS7904E
BMKPS2091C
ALHPA9803G
Please provide the refund urgently as well as Possible.and inform me by email
Thanks
Sabir Ali Advocate
my pan no ARPPG5054L,i have not yet received my refund for the assessment year 2010-2011.
Kindly send the status report of the above PAN NO
THANKS
unable to get through the help line no. 43456700 always engaged.
Your letter CPC / 0910 / MR3 / 1003299328, dated 23/11/2010.
PAN AJCPK2378L
Details along with the response sheet, posted on 09/12/10, also to the concerned departments.
To date no refund / no reply and no response.
Dear Sir,
My Name Suggala Mallika My PAN NO : ALUPS 9557 M for the A.Y.2009-10, I have not received tax Refund Rs.42,838/- Income Tax website showing Return Procesed dt.21.10.2010. Till now I have not received Refund, kindly send me the Refund at the earlist
Dear sir,
i filed the return of income and got the acknolwedgement, but from cpc center i have a letter in which my client refund is not credited but you have levied the additonal tax of Rs. 2174, you have considered my all amount paid of TDS of Rs. 216030 as a income which is not correct and unjustification, after all expenditure my net profit is 108015, i request you to kindly consider my net profit of Rs. 108015 and issue a refund of Rs. 3620/- in the interest of natural justice.
further i have a letter to recitify if any mistake from your office, but i dont no how to recitify in net please inform me as soon as possible.
thanking you,
yours faithfully,
khader pasha.
My PAN No. is AGPPN2331L in the name of NAVEEN. I have filed my Income tax return for AY 2009-10 (FY 2008-09) on dated 28/07/2009 vide e-acknowledgement no. 77880040280709. In which the Tax was deducted of Rs 2684 by the deducter. I am to get the refund of this amount of Rs 2684 excess tax deposited. I have not received this tax refund so far. However, I got my refund for AY 2010-11 for Rs890/- on 17/01/2011.
Regards
NAVEEN – PAN No. AGPPN2331L
Mob. No. 09216267570
My PAN No. is AGPPN2331L in the name of NAVEEN. I have filed my Income tax return for AY 2009-10 (FY 2008-09) on dated 28/07/2009 vide e-acknowledgement no. 77880040280709. In which the Tax was deducted of Rs 2684 by the deducter. I am to get the refund of this amount of Rs 2684 excess tax deposited. I have not received this tax refund so far. However, I got my refund for AY 2010-11 for Rs890/- on 17/01/2011.
Regards
NAVEEN – PAN No. AGPPN2331L
My PAN Accout No. AYJPP0964H
I have not yet received my refund for the assessmnt year 2009-2010
Please suggest how to do.
My contact No. 09823586343
My PAN Accout No. AYJPP0964H
I have not yet received my refund for the assessmnt year 2009-2010
Please suggest how to do.
sir i request you pl sent my income tax refund NO. ACKNOWLEDGMENT OF RECEIPT OF ITR-V
Name MUKHATAR KHAN PAN APYPK4056K
Form No. which has been electronically transmitted ITR-4 Assessment Year 2010-11
E-filing Acknowledgment Number 157774310230910 Date of E-filing 23/09/2010
Date of Receipt at CPC, Bangalore: 13/12/2010
Receipt No: 10378098
For and on behalf of,
Sanjai Verma,
Commissioner of Income Tax, ITD-CPC, Bangalore
(This is a computer generated email and needs no signature)
Please send mail address of CPC,Bangalore.
The income tax department should shut the department. They are legalized cheaters they are even not bothered to attend the calls we all should unite against such department and initiate moment like in Egypt.
The Income tax dept penalises the taxpayers it they don’t pay the tax on time.
But they do not have a proper Customer Care, they don’t answer the taxpayer when we meet them personally.
Getting the refund from IT is a pain in the back…
Our IT dept is waste & they are wasting our money.
if any one get through it.. please do let me know so that i can also follow the same steps..
thanks,
skonealone@gmail.com
I agree with you Anish Mehta,
. i also tried so many times the numbers and no one answering.
i tried all toll free numbers still the same.
i tried emailing them but no response. the government officer are sitting ideal whole day in office and enjoying the every month salary.
i am really sick and tired of these useless people.. they dont know their own duty .. i dont understand why dont they do their duty as designated.
please some one help me to get my refund.
your help will be appreciated.
MY PAN NO IS
I have received an intimation from CPC which is wrong as they have done wrong assessment. I tried to contact 080-43456700 hundreds of time, it never get connected. Get ‘call could not connect’ during working hours and either gets no-reply or answering machine out side 9:00 to 6:00 PM India time. If they can’t receive the call then why they set-up call center to waste tax payers money. Why don’t they provide e-mail or fax number to reach out to them. I have sent letter reply as well via UPS courier but they were unable to deliver as the address is of Post Bag. Bad too bad, shame on CPC and India Tax department.
My PAN NO.ACVPM4069N.I had submitted my IT return for A.Y. 2009-10 and 2010-11, but refund of both the years has not been received so far. Please credit the refund in my bank a/c as mentioned in the return.
want to know when my tax refund has been returned with a remark that” Unable to credit refund as the account whose details provided by you has been closed” . How to proceed further ? I need to follow up with CPC Bangalore – by email or mail ? pl. let me know if email will be quicker , what is the email address? can I give them the new bank account details
Dear Sir,
I want to know when my tax refund has been returned with a remark that” Unable to credit refund as the account whose details provided by you has been closed” . How to proceed further ? I need to follow up with CPC Bangalore – by email or mail ? pl. let me know if email will be quicker , what is the email address? can I give them the new bank account details ?
The following PAN NO’S OF my clients are not received tax refund for the assessment year 2009-2010 which has been filed manually
AKPPC 4679N
ATVPK 9541N
AQXPK 4859N
AREPM 0186G
AHFPD 8286K
ADUPH 6432Q
ADTPK 1406E
AMLPD 0897P
AJTPC 6385N
AUPPM 8703R
AICPJ 5341H
AKAPC 9438Q
AKAPC 1043M
ALZPA 5930H
AMUPA 2118F
ACKPH 3668P
ACVPL 5423F
AKJPM 2527M
AIQPC 7597L
AHZPK 3939J
AHQPC 5279A
ALOPP 1122F
AJAPA 0615Q
AJJPM 0951E
AQZPM 3022F
AKTPJ 5986B
ALGPJ 2933G
AAIPF 4360Q
AIOPJ 1836F
ACOPH 3777K
ALUPG 5929M
ABTPH 5655C
AGIPA 2805K
AIPPG 3162N
AGBPC 2964G
AEQPJ 2428H
AYEPM 1297M
AJVPA 4538M
AQQPM 7813H
BDYPK 9266K
AIJPA 4961D
AIHPB 0225H
AGZPB 8904B
AQIPM 8847M
AEEPJ 4103K
AXEPK 2262K
AUDPM 8813G
AKJPM 2812K
AFOPD 1128B
ACGPL 1528A
AWOPK 0979L
AGVPJ 4025D
AMQPP 4228F
ARLPD 3952G
AFVPT 6673G
Kindly send the status report of the above
My pan no is ADTPB 4110A and i have not received my refund for the assessment year 2009-2010
I have filed my Tax return for the year 2007-08 at Bangalore . As per documents filed , I am to get a refund of Rs.3835.00 from your Deptt towards excess tax deducted from my salary & deposited with you . I am enclosing herewith the following documents-
1. Acknowledgement receipt – in token of tax return filed
2. Form No.16 , as provided by my employer
3. Proof of Savings done by me
(a) Receipt No.7217405 dt.24.10.2007 for payment of Insurance premium to Bajaj Allianz 20,000/ ,
(b) Deposit of Rs.25,000/- in PPF A/c No.975 ( challan copy & relevant [page of pass Book-Photo copy ) &
(c) NSC worth 35000.00 purchased on 09.7.2007 .
However, till date, I have not received any refund . Kindly look into the same & arrange for refund of the amount to me in shape of Demand draft at the earliest .
Thanking you, with regards,
Yours truly,
Sabyasachi Bhuyan
PAN No. : – ALAPB1744P
Address of correspondence : –
IBM INDIA PVT. LTD.
#99,PRESTIGE TOWERS,
RESIDENCY ROAD,
BANGALORE – 560025
SEAT NO : – PT1-5F-A033
Ext: 65638
Mob: – 9611544155
Please advise how i will get the ITR for year 09-10 . I have received the CPC mail for return of RS 12630.00.
My Address is :
ANEES JEELANI QARI
S/o MR Gh JEELANI QARI
R/0 Main Stop LAL Bazar Near J&K State Coperative Bank Srinagar,Kashmir. J&K
Pin : 190011, MOB: 09419027114,
Lamd Line :01942423732
my pan no AVDPP3566G,i have not yet received my refund for the assessment year 2010-2011