The Reserve Bank of India has directed all Prepaid Payment Instrument (PPI) Issuers to begin regulatory reporting through its newly launched Centralised Information Management System (CIMS). With effect from the reporting period of December 2025 onwards, PPI Issuers are required to submit two returns on the CIMS portal: the PPI Statistics return (Return Code R100) on a monthly basis and the PPI Customer Grievances return (Return Code R360) on a quarterly basis, in line with prescribed reporting guidelines. RBI has confirmed that Admin Users for each reporting entity have already been created on the platform, and responsibility for creating login credentials for return submission lies with these Admin Users. Monthly returns must be filed by the 7th of the succeeding month, while quarterly returns are due by the 10th of the succeeding month. The direction is issued under the Payment and Settlement Systems Act, 2007, and non-compliance may attract penal action.
Reserve Bank of India
RBI/2025-26/172
CO.DPSS.ODD.No.S1074/06-08-024/2025-2026 | Dated: January 01, 2026
To
All Prepaid Payment Instrument (PPI) Issuers
Madam / Dear Sir,
Returns – Department of Payment and Settlement Systems – Submission in CIMS
Following the launch of the next generation datawarehouse of the Reserve Bank of India i.e. Centralised Information Management System (CIMS), it has now been decided to commence the reporting of the following returns in CIMS:
| Sr. No. | Return Name | Return Code | Frequency |
| 1 | PPI Statistics | R100 | Monthly |
| 2 | PPI Customer Grievances | R360 | Quarterly |
2. Accordingly, you are advised to submit the PPI Statistics return for the reporting period December 2025 onwards and the PPI Customer Grievances return for the reporting quarter December 2025 onwards, on the CIMS portal (https://cims.rbi.org.in/#/login), as per the reporting guidelines.
3. The Admin Users for each reporting entity have been created in CIMS. The login credentials for the users who will be submitting these two returns need to be created by the Admin Users of the respective entity.
4. As per the extant practice, the returns for every month should be submitted by the 7th of the succeeding month (i.e. return for December 2025 should be submitted by January 07, 2026). Further, the returns for every quarter should be submitted by the 10th of the succeeding month (i.e. return for December 2025 quarter should be submitted by January 10, 2026).This is issued under Section 12 read with Section 19 of the Payment and Settlement Systems Act, 2007. Non-compliance with the instruction will be liable to penal action.
Yours faithfully,
(Saurabh Nath)
Chief General Manager
