FAQs on How to Login on New Income Tax Portal

1. Do I need my registered mobile number to login to the e-Filing Portal?

There are multiple ways to log in to the e-Filing portal. It is not necessary to have access to the registered mobile number.

2. Should my PAN be registered on the e-Filing portal?

The Permanent Account Number entered in the textboxes should be registered in the e-Filing portal. If not, you will see with the following message – PAN does not exist, please register this PAN or try with some other PAN. If the e-Filing account linked to the PAN has been deactivated, please reactivate by reaching out to the helpdesk.

3. Will my account get locked if I enter an incorrect password?

Yes, the account will get locked after entering 5 unsuccessful passwords. The account can be unlocked by contacting the helpline number.

4. Do I need both my PAN and Aadhaar to login using Aadhaar OTP?

You can login using only Aadhaar provided that it is linked to your PAN.

5. Do all banks provide Net Banking facility to login to the e-Filing account?

Most of the nationally recognized banks provide this service for their customers. However, to be safe, it is recommended to check the bank’s website or contact the bank regarding the same. The list of recognized banks is available on the e-Filing portal after clicking on the Net Banking option.

6. I do not have mobile connectivity for OTP. How can I login to my e-Filing Account?

In case you do not have mobile connectivity, you may login with the below methods:

7. What is e-Filing vault? How does it help me?

e-Filing vault provides multi-factor authentication for login and password reset. You can choose from multiple options such as bank account EVC, demat account EVC and DSC to provide an extra step of authentication while logging in.

8. How has the Login service improved on the new portal?

Login now makes the second factor authentication mandatory for for all users to login to the e-Filing portal. The captcha has been removed to ensure hassle free login. Additionally, more options to login are made available like static password, login using Aadhaar (for individual taxpayers) and using ITD Mobile App.

9. I am an individual taxpayer. What is my user ID for login?

The user ID for individuals is PAN. Individual taxpayers who have linked their PAN with Aadhaar can also use Aadhaar number as their user ID.

10. What is the user ID for CA, ERI, External Agency, ITDREIN user and TIN 2.0 user?

The user ID for the above users are generated when they register in the e-Filing portal. The user ID are:

  • CA – ARCA followed by the 6-digit number generated during registration
  • ERI – ERIP followed by the 6-digit number generated during registration
  • External Agency – EXTA followed by the 6-digit number generated during registration
  • ITDREIN user – user ID generated during registration
  • 0 user – TINP followed by the 6-digit number generated during registration

11. What can I do if I think that my e-Filing account has been accessed by some unauthorized person?

If you think your e-Filing account may have been compromised or accessed in an unauthorized manner, then you may be a victim of cybercrime. Please report the incident to the concerned police or cyber-cell authorities as a first step. You may file an online criminal complaint / FIR by visiting https://cybercrime.gov.in/, an initiative of Government of India to facilitate victims / complainants to report cybercrime complaints online. Any information pertaining to the alleged cybercrime will be shared by Income Tax Department with the relevant law enforcement authorities when so summoned under their statutory powers of investigation.

As a general precaution, please do not share your login credentials or other sensitive information.

12. How does Static Password help me in logging in to the e-Filing portal?

Static Password is helpful in areas with low / no network or no internet access. The already generated static password can be used to login.

13. Do I need my user ID and password for logging in to the e-Filing portal?

For most methods of login, the user ID and password is required for logging in to the e-Filing portal. In cases like Net Banking and logging in through the ITD Mobile App, the user ID and password is not required.

14. How can I login to the new portal if I do not have access to my e-Filing registered mobile number?

Two factor authentication will be disabled for the initial period. During the same time, you may login and ensure that you update your personal mobile number and email ID as primary contact in your profile to ensure hassle free login once the two factor authentication is enabled. For users willing to login using Aadhaar based OTP, ensure that your PAN is linked with Aadhaar and you have access to the Aadhaar linked mobile number.

Manual on How to Login on New Income Tax Portal

1. Overview

The Login service enables a registered user of the e-Filing portal to access the e-Filing portal and all the services provided within the portal. There are various methods to login to the e-Filing portal. All the login methods along with credentials to be entered are listed below:

Login Method Credentials to be entered
OTP on Registered Mobile / email ID User ID (PAN) & Password
Aadhaar OTP (including the case where e-Filing vault option is enabled) User ID (PAN)
Aadhaar Number (Only for Individual taxpayers) User ID (Aadhaar)
Net Banking (e-Filing vault higher security enabled) User ID & Password
Net Banking (e-Filing vault higher security NOT enabled) Net Banking User ID and password
Static Password User ID (PAN) & Password
Bank / Demat Account EVC (e-Filing Vault Higher Security enabled) User ID (PAN) & Password
DSC User ID (PAN) & Password
ITD Mobile App – Scan QR Code*
ITD Mobile App – Push Notification*
ITD Mobile App-T-OTP*
Login using User ID – for CA, TAN User, ERI, External Agency User ID (PAN) & Password
Login using User ID – for ITDREIN User User ID (PAN) & Password
Login using DSC (when e-Filing Vault Higher Security is enabled) – for CA, TAN User, ERI, External Agency User ID (PAN) & Password

*Will be made available shortly

Note: The e-Filing Vault Higher Security options provide multi-factor authentication for login and password reset. The process to login when higher security options are chosen is also provided in this user manual.

The new e-filing portal mandates two factor authentication i.e. in addition to username and password, another authentication through OTP on e-filing registered primary mobile number / email ID or Aadhaar linked mobile needs to be entered. In order to avoid any hassle for taxpayers, who may not have access to such mobile number/email, the two factor authentication will be disabled during the initial period. During this period, taxpayers are requested to update their personal mobile number and email ID as primary mobile / email in their profile to ensure smooth login once two factor authentication is enabled.

2. Prerequisites for availing this service

  • General Prerequisites
    • Registered user on the e-Filing portal.
    • Valid User ID and Password of e-Filing portal.
  • Using e-Filing OTP
    • Access to the email ID and mobile number registered with e-Filing portal
    • Using Aadhaar OTP
    • Individual Taxpayer should have linked Aadhaar with PAN.
    • For Other than Individual Taxpayers and HUF taxpayers, the Principal Contact officer should have linked Aadhaar with PAN.
  • Using Net Banking
    • You should have linked your PAN with your bank account to login through Net Banking (only Individual users).
  • Using Static Password
    • Generated Static Password which is available with you.
    • Static password has not expired and has not been consumed.
  • Using DSC
    • Valid and active DSC.
    • Emsigner utility and it should be running on the system.
    • Plugged in DSC USB token in the machine.
    • DSC procured from a Certifying Authority provider of India.
    • DSC USB token should be Class 2 or class 3 certificate.
  • Using ITD Mobile App
    • Downloaded ITD Mobile App.
    • Logged in to ITD Mobile App.

3. Step-by-Step Guide

Refer to the table below for the required method of login:

Login using OTP on registered mobile number / email ID Refer to section 3.1
Login using Aadhaar OTP (including the case where e-Filing Vault Higher Security option is enabled) Refer to section 3.2
Login using Aadhaar (only for individual taxpayers) Refer to section 3.3
Login using net banking (Including the case where e-Filing Vault Higher Security option is enabled) Refer to section 3.4
Login using Static Password Refer to section 3.5
Login using Bank Account / Demat Account EVC (when e-Filing Vault Higher Security option is enabled) Refer to section 3.6
Login using  DSC (when e-Filing Vault Higher Security option is enabled) Refer to section 3.7
Login using ITD Mobile App (QR Code) Refer to section 3.8
Login using ITD Mobile App (Push notification) Refer to section 3.9
Login using ITD Mobile App (T-OTP) Refer to section 3.10
Login using Aadhaar OTP / OTP on registered mobile number and email ID / Static Password (CA, ERI, External Agency) Refer to section 3.11
Login using OTP on primary mobile number and email ID (ITDREIN User) Refer to section 3.12
Login using DSC when e-Filing vault higher security option is enabled (CA, ERI, External Agency) Refer to section 3.13

3.1 Log in using OTP on registered Mobile Number / email ID

Step 1: Go to the e-Filing Portal homepage and click Login.

Step 2: Enter your PAN in the Enter your User ID textbox and click Continue.

Step 3: Confirm your Secure Access Message. Enter your Password and click Continue.

Step 4: Select the option to receive the 6-digit OTP on primary mobile number through voice call or Text Message. Click Continue.

Step 5: Enter the 6-digit OTP received on your mobile number or email ID registered on e-Filing portal and click Login.

Note:

  • OTP will be valid for 15 minutes only.
  • You will have 3 attempts to enter the correct OTP.
  • The OTP expiry countdowntimer on screen tells you when the OTP will expire.
  • On clicking Resend OTP a new OTP will be generated.

On successful validation, the e-Filing Dashboard is displayed.

3.2 Log in using Aadhaar (including the case where e-Filing Vault Option is enabled)

Step 1: Go to the e-Filing portal homepage and click Login.

Step 2: Enter your PAN in the Enter your User ID textbox and click Continue.


Step 3: Select OTP on mobile registered with Aadhaar after confirming your Secure Access Message and click Continue. In case of using Aadhaar OTP as a higher security option, login with your user ID and password and on the Higher Security Options page, click OTP on mobile number registered with Aadhaar > Continue.

Step 4: If you already have OTP, select I already have OTP on mobile number registered with Aadhaar and go to Step 6. If valid OTP is not available, click Generate OTP.

Step 5: On the Verify, it’s you page, click I Agree to validate my Aadhaar Details > Generate Aadhaar OTP.

Step 6: Enter your 6-digit OTP received on your mobile number registered with Aadhaar and click Login.

Post successful validation, you will be taken to the e-Filing Dashboard.

3.3 Log in using Aadhaar (Only for Individual Taxpayers)

Step 1: Go to the e-Filing portal homepage and click Login.

Step 2: Enter your Aadhaar in the Enter your User ID textbox and click Continue.

Step 3: Select OTP on mobile registered with Aadhaar after confirming your Secure Access Message and click Continue. In case of using Aadhaar OTP as a higher security option, login with your user ID and password and on the Higher Security Options page, click OTP on mobile number registered with Aadhaar > Continue.

Step 4: If you already have OTP, select I already have OTP on mobile number registered with Aadhaar and go to Step 6. If valid OTP is not available, click Generate OTP.

Step 5: On the Verify, it’s you page, click I Agree to validate my Aadhaar Details > Generate Aadhaar OTP.

Step 6: Enter your 6-digit OTP received on your mobile number registered with Aadhaar and click Login.

Post successful validation, you will be taken to the e-Filing Dashboard.

3.4 Log in using Net Banking (including the case where e-Filing vault option is enabled)

Step 1: Go to the e-Filing portal homepage and click Login. In case of using Net Banking as a higher security option, enter your user ID, password and click Through Net Banking on the Higher Security Options page and go to Step 3.

Step 2: If you have not opted for the e-Filing Vault Higher Security option, click the Net Banking option found at the bottom of the page under Other Ways to Access Your Account.

Step 3: Choose the preferred bank and click on Continue.

Step 4: Read and understand the disclaimer. Click Continue.

Step 5: Log in to your Net Banking account using your Net Banking user ID and password.

Step 6: Post login, select the link to the e-Filing portal on the bank’s website. You will be taken to the e-Filing Dashboard.

3.5 Log in using Static Password

Step 1: Go to the e-Filing portal homepage and click Login.

Step 2: Enter your PAN in the Enter your User ID textbox and click Continue.


Step 3: Confirm your Secure Access Message. Enter your Password and click Continue.


Step 4: Click Try Another Method.

Step 5: Select Static Password  and click Continue.

Step 6: Enter Static Password and click Login.

Post successful validation, you will be taken to the e-Filing Dashboard.

3.6 Log in using Bank Account / Demat Account EVC (when e-Filing Vault Higher Security option is enabled)

Step 1: Go to the e-Filing portal homepage and click Login.

Step 2: Enter your PAN in the Enter your User ID textbox and click Continue.


Step 3: Confirm your Secure Access Message. Enter your Password and click Continue.

Step 4: Select Bank Account EVC / Demat Account EVC and click Continue.

Step 5: Login using EVC page is displayed. Click I already have an EVC.

Note: If you do not have an EVC, click Generate EVC. You will receive the EVC on your mobile number registered with your bank / demat account.

Step 6: Enter the EVC and click Login.

Post successful validation, you will be taken to the e-Filing Dashboard.

3.7 Log in using DSC (when e-Filing Vault Higher Security option is enabled)

Step 1: Go to the e-Filing portal homepage and click Login.

Step 2: Enter your PAN in the Enter your User ID textbox and click Continue.

Step 3: Confirm your Secure Access Message. Enter your Password and click Continue.

Step 4: Select the DSC Option and click on Continue.

Step 5: Select New DSC or Registered DSC (as required) and click Continue. Refer to the Register DSC user manual to learn more.


Step 6: Select I have downloaded and installed emsigner utility and click Continue.

Note: You can download and install the utility, using the hyperlink on the bottom of the page.

Step 7: On the Data Sign page, choose the Provider and Certificate. Enter the Provider Password and click Sign.

Post successful validation, you will be taken to the e-Filing Dashboard.

3.8 Log in using ITD Mobile App (Scan QR Core)

Step 1: Go to the e-Filing portal homepage and click Login.

Step 2: Click Mobile App under Other ways to access your account.

Step 3: The Login with Mobile App page displays the field to scan QR Code.

Step 4: Open the installed ITD Mobile App on your phone. Login and press the Scan icon.

On successful scanning of the QR code, you will be taken to the e-Filing Dashboard.

3.9 Log in using ITD Mobile App (Push Notification)

Step 1: Go to the e-Filing portal homepage and click Login.

Step 2: Click Mobile App under Other ways to access your account.

Step 3: Click Try another way to Login.

Step 4: Select Push Notification on mobile and click Continue.

Step 5: You will be taken to the Login using push notification page. Enter your user ID (PAN) and click Continue.

Step 6: On successful validation, a number is displayed and the system sends a prompt / notification on the ITD Mobile App.

Step 7: Click on the same number in the Notification received on the ITD Mobile App. 

Post successful validation, you will be taken to the e-Filing Dashboard.

3.10 Log in using ITD Mobile App (Time Based – OTP)

Step 1: Go to the e-Filing portal homepage and click Login.

Step 2: Click Mobile App under Other ways to access your account.

Step 3: Click Try another way to Login.

Step 4: Select Time Based – One Time Password (t-OTP).

Step 5: You will be taken to the Login using time based – one time password page. Open the ITD Mobile App, login and click on Code Generator. A code with 30 second validity is displayed.

Step 6: Enter the code on your system and click Continue.

Post successful validation, you will be taken to the e-Filing Dashboard.

3.11 Log in using OTP on registered mobile number and email ID / Aadhaar OTP / Static Password (CA, TAN User, ERI, External Agency)

Step 1: Go to the e-Filing Portal homepage and click Login.

Step 2: Enter your user ID in the Enter your User ID textbox and click Continue.

Step 3: Confirm your Secure Access Message. Enter your Password and click Continue.

Refer to the table below to proceed further:

Log in using OTP on registered mobile number and email ID Refer to Section 3.11.1
Log in using Aadhaar OTP Refer to Section 3.11.2
Log in using Static Password Refer to Section 3.11.3

3.11.1 Log in using OTP on registered mobile number and email ID

Step 1: Select the option to receive the 6-digit OTP on primary mobile number through voice call or Text Message. Click Continue.

Step 2: Enter the 6-digit OTP received on your mobile number or email ID registered on e-Filing portal and click Login.

Note:

  • OTP will be valid for 15 minutes only.
  • You will have 3 attempts to enter the correct OTP.
  • The OTP expiry countdown timer on screen tells you when the OTP will expire.
  • On clicking Resend OTP a new OTP will be generated.

On successful validation, the e-Filing Dashboard is displayed.

3.11.2 Log in using Aadhaar OTP

Step 1: Select OTP on mobile registered with Aadhaar after confirming your Secure Access Message and click Continue. In case of using Aadhaar OTP as a higher security option, login with your user ID and password and on the Higher Security Options page, click OTP on mobile number registered with Aadhaar > Continue.

Step 2: If you already have OTP, select I already have OTP on mobile number registered with Aadhaar and go to Step 6. If valid OTP is not available, click Generate OTP.

Step 3: On the Verify, it’s you page, click I Agree to validate my Aadhaar Details > Generate Aadhaar OTP.


Step 4: Enter your 6-digit OTP received on your mobile number registered with Aadhaar and click Login.

Post successful validation, you will be taken to the e-Filing Dashboard.

3.11.3 Log in using Static Password

Step 1: Click Try Another Method.

Step 2: Select Static Password  and click Continue.


Step 3: Enter Static Password and click Login.


Post successful validation, you will be taken to the e-Filing Dashboard.

3.12 Log in using OTP on registered Mobile Number / email ID (ITDREIN users)

Step 1: Go to the e-Filing Portal homepage and click Login.

Step 2: Enter your user ID and click Continue.


Step 3: Confirm your Secure Access Message. Enter your Password and click Continue.


Step 4: Select the option to receive the 6-digit OTP on primary mobile number through voice call or Text Message. Click Continue.

Step 5: Enter the 6-digit OTP received on your mobile number or email ID registered on e-Filing portal and click Login.

Note:

  • OTP will be valid for 15 minutes only.
  • You will have 3 attempts to enter the correct OTP.
  • The OTP expiry countdowntimer on screen tells you when the OTP will expire.
  • On clicking Resend OTP a new OTP will be generated.

On successful validation, the e-Filing Dashboard is displayed.

3.13 Log in using DSC (CA, TAN User, ERI, External Agency)

Step 1: Go to the e-Filing portal homepage and click Login.

Step 2: Enter your user ID and click Continue.

Step 3: Confirm your Secure Access Message. Enter your Password and click Continue.

Step 4: Select the DSC Option and click on Continue.


Step 5: Select New DSC or Registered DSC (as required) and click Continue. Refer to the Register DSC user manual to learn more.

Step 6: Select I have downloaded and installed emsigner utility and click Continue.

Note: You can download and install the utility, using the hyperlink on the bottom of the page.

Step 7: On the Data Sign page, choose the Provider and Certificate. Enter the Provider Password and click Sign.

Post successful validation, you will be taken to the e-Filing Dashboard.

 4. Related Topics

  • Register Yourself
  • Register DSC
  • e-Filing Vault Higher Security
  • Link Aadhaar
  • My Profile
  • Reset Password

More Under Income Tax

One Comment

  1. Vipan kumar verma says:

    Income Tax New Portal is not easily opened by Tax Expert Professions whose work in related with filling ITR/GST.Tax Professions faces lot of short coming, my question is that How it be possible from Salaried or others Tax fillers to file their Tax returns. If a salaried employee having salary below Rs. 4 lacs then he has to file ITR & shall spend Rs. 2000 to Rs. 5000 for filing ITR’s to CA or Tax Professions. What a injustice.

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