Assessee faces various error when he fills / Uploads the ITR i.e.
a) ‘Validate’, ‘Calculate Tax’, ‘Generate’ buttons in ITR not work
b) While making data entry in some fields in the utility provided by the Department, the error message appears: ‘Password protected’.
c) While uploading the Income Tax Return, the error ‘The XML Schema is invalid. Please upload the XML in the correct schema’
d) NULL error, while uploading the XML file e) While uploading system gives the error ‘Cannot read the xml file’
e) Not able to generate an XML and gets an error message as ‘Check on Tax Status option’.
f) House Property loss is not populated in the Part B-TI schedule of Income Tax Return
g) Income chargeable under the head Salary is not populated in Part B-TI schedule of Income Tax Return.
h) Section 80G claim is not populated in the schedule VIA of Income Tax Return
i) While trying to e-File Income Tax Return using Digital Signature Certificate, the ‘Select your .pfx file’ or ‘Select with your USB Token’ buttons are not displayed or are not clickable.
We have given below the answer to above frequently faced problems by the Assessee and on general Questions Related to e-Filing Process of ITR
Page Contents
- I don’t understand the process of e-Filing. What should I do?
- What is the Return Preparation Software?
- Is it mandatory to register on e-Filing application to e-File my Income Tax Return?
- Is it necessary that I use the Excel Utility created by Income tax Department? Can I use some other utility?
- What are the system requirements to download and use the Excel Utility?
- What is XML?
- What is a Schema?
- ‘Validate’, ‘Calculate Tax’, ‘Generate’ buttons are not working in Return Preparation software provided by the Department.
- While making data entry in some fields in the utility provided by the Department, the error message appears: “Password protected”.
- While uploading the Income Tax Return, I am getting an error “The XML Schema is invalid. Please upload the XML in the correct schema”. What does this error mean?
- What to do when there is an Error in uploading the XML?
- What is to be done if taxpayer gets NULL error, while uploading the XML file?
- I have saved the XML file in my computer but while uploading system is giving the error “Cannot read the xml file” What should I do?
- I am not able to generate an XML. I am getting an error message as “Check on Tax Status option”. What should I do?
- Why the House Property loss is not populated in the Part B-TI schedule of Income Tax Return?
- Why the Income chargeable under the head Salary is not populated in Part B-TI schedule of Income Tax Return?
- Why my 80G claim is not populated in the schedule VIA of Income Tax Return?
- Where do I save the downloaded Excel utility? Can I delete them later?
- While trying to e-File Income Tax Return using Digital Signature Certificate, the ‘Select your .pfx file’ or ‘Select with your USB Token’ buttons are not displayed or are not clickable.
- I am an authorized signatory (principal contact) and while uploading the Income Tax Return I get an error saying “PAN mentioned on Personal Information is invalid”. I am entering the PAN of my Company/Firm/AOP/BOI/Artificial Juridical Person, HUF/ Co-operative Society/ Legal Authority/Trust. Why am I still getting the error?
- I am assigned as a Legal Heir for a deceased person. While uploading the Income Tax Return of the deceased, I am getting an error “PAN mentioned on Personal Information is invalid”. What do I do?
- I am an authorized signatory (principal contact) and while uploading the Income Tax Return I get an error saying “PAN mentioned on Personal Information/Verification section is invalid”. I am entering the PAN of my Company/Firm/AOP/BOI/Artificial Juridical Person, HUF/ Co-operative Society/ Legal Authority/Trust. Why am I still getting the error?
- Can a Chartered Accountant (CA) file Income Tax Return on behalf of the Company?
- Can a Chartered Accountant (CA) file Income Tax Forms on behalf of the taxpayer?
- How can I Add/Change a Chartered Accountant in my profile?
- How can I reject an Income Tax form filed by a Chartered Accountant on my behalf?
I don’t understand the process of e-Filing. What should I do?
Answer: To understand the procedure to e-File Income Tax Returns, GO TO ‘e-File’ on the home page of the ITD e-filing web site OR GO TO ‘Help’ → ‘How to e-File’ on the homepage.
What is the Return Preparation Software?
Answer: The ITD e-filing website has provided User Friendly utilities in Excel format for free download. These may be used by the individuals or organizations to file their returns electronically. These utilities are called the ‘Return Preparation Software’. The input to the “Return Preparation Software” will be the actual data that taxpayer need to fill while preparing return of income.
Is it mandatory to register on e-Filing application to e-File my Income Tax Return?
Answer: Yes.
Is it necessary that I use the Excel Utility created by Income tax Department? Can I use some other utility?
Answer: Yes. The e-Return Preparation Software provided at the ITD e-filing website are free for anyone to use in order to create the e-return XML file. End users are also free to use any other utility created by other software providers, as long as the XML output conforms to the XML Schema which has been posted at the e-Filing website.
What are the system requirements to download and use the Excel Utility?
Answer: The minimum system requirements needed to download and use the Return Preparation Software are: PC with 128 MB RAM, P-III processor, MS Excel, Internet connection, Internet Browser, at least 25 MB free hard disk space,, Adobe Acrobat Reader, and Windows Operating system (Win 2000 or higher version), Java Run-time Environment Version 1.6 (Beta) or above for using DSC.
What is XML?
Answer: XML stands for Extensible Markup Language. It is a general purpose markup language designed especially for Web documents. XML is a way of describing data and it allows designers to create their own customized tags, enabling the definition, transmission, validation, and interpretation of data between applications and between organizations. Any Excel Utility which creates an e-return XML will be a file with an extension .xml. This is the file that must be uploaded to the ITD e-filing website.
What is a Schema?
Answer: A schema refers to the collection of database objects associated with a particular database. Any user who files return will have to create an XML file based on the schema. A simple analogy would be that the schema represents a letter template where the user enters the address details, name, salutation, body text etc which then completes the document which is the equivalent of an XML file. The template ensures uniformity and standardization of the format of the letter in the same way that the schema provides a structure to the XML file.
The Schema is made available to those individuals, software companies and organizations who wish to use this code to help create their own software utility for filling up these forms.
Answer: Macros should be enabled in the Return Preparation Software. Below are the steps to enable Macros: 1. For Excel 2003 users: Click on TOOLS menu and select → OPTIONS → SECURITY → Macro Security must be set to Medium or Low. 2. For Excel 2007 and Excel 2010 users: Click on the OFFICE button on the top left corner of the application and click EXCEL OPTIONS → TRUST CENTER → Trust Center Settings button → Select Macro Settings and click on radio button “Enable All Macros”.
While making data entry in some fields in the utility provided by the Department, the error message appears: “Password protected”.
Answer: The field gives the error message ‘Password Protected’ in case when the person using the utility tries to enter the value in the field which is auto-calculated or the field which is auto populated from the other schedules.
While uploading the Income Tax Return, I am getting an error “The XML Schema is invalid. Please upload the XML in the correct schema”. What does this error mean?
Answer: This error occurs when you might have tampered with the XML generated from the Return Preparation Software (Excel utility). Ensure that you upload the XML as it is generated from the Return Preparation Software. Also, ensure that you have downloaded and generated the XML from the ‘Return Preparation Software’ of the relevant Assessment Year and relevant Form type. The same Assessment Year and Form type must be selected while uploading the Income Tax Return Form.
What to do when there is an Error in uploading the XML?
Answer: The nature of problem will be highlighted. Rectify the error and try uploading the XML again.
What is to be done if taxpayer gets NULL error, while uploading the XML file?
Answer: This particular problem happens when — special characters like & < > # are entered in Income Tax Return — there is slow internet connection or network congestion, as the XML file is not read completely and henceforth it throws exception stating to upload proper XML. Trying after sometime may resolve this problem. Kindly follow the following steps: Set the Internet Explorer settings to Low. Go to Control Panel → Java → General → Settings and uncheck the ‘Keep Temporary Files on my computer’. Click the ‘Delete Files’ button and click OK. Close your existing browser and open a new browser and upload your xml file again. If the problem persists, kindly contact the call center at 080-22546500.
I have saved the XML file in my computer but while uploading system is giving the error “Cannot read the xml file” What should I do?
Answer: Kindly set the Internet Explorer Security Settings to Low as per following steps : a) In case of windows professional/vista, then Go to Control Panel → Java → General → Settings Kindly uncheck the ‘Keep Temporary Files on my computer’ and click the ‘Delete Files’ button and press OK. Close your existing browser and open a new browser. b) In case of Windows XP, then Go to Control Panel → Other Control Panel Options → Java → General → Settings Kindly uncheck the ‘Keep Temporary Files on my computer ” and click the ‘Delete Files’ button and press OK Close your existing browser and open a new browser.
I am not able to generate an XML. I am getting an error message as “Check on Tax Status option”. What should I do?
Answer: You need to select the ‘Tax Status’ under ‘Filing Status’ in the excel utility. If assessee has refund, then in Tax Status option he/she has to select “Tax Refundable”. If assessee has nil demand and nil refund then in Tax Status option he/she has to select “Nil Tax balance”. If assessee has demand then in Tax Status option he/she has to select “Tax Payment”.
Why the House Property loss is not populated in the Part B-TI schedule of Income Tax Return?
Answer: This situation occurs if only the Amount is filled in the HP schedule in Income Tax Return. You need to fill up the complete Address detail of the house property in the ‘House Property’ schedule along with the other details. While filling the detail please ensure that no special characters are entered in the respective fields.
Why the Income chargeable under the head Salary is not populated in Part B-TI schedule of Income Tax Return?
Answer: This situation occurs if only the Amount is filled in the Salary schedule in Income Tax Return. You need to fill up the complete Name and Address detail of the employer in the ‘Salary’ schedule along with the other details. While filling the detail please ensure that no special characters are entered in the respective fields.
Why my 80G claim is not populated in the schedule VIA of Income Tax Return?
Answer: This situation occurs if only the Amount donation field is filled in the Schedule 80G in Income Tax Return. You need to fill the complete Name, Address and PAN of the Donee in the ’80G’ schedule. While filling the detail please ensure that no special characters are entered in the respective fields.
Where do I save the downloaded Excel utility? Can I delete them later?
Answer: You can download the Excel utility on to your local computer/system. Once you fill the Excel utility and upload the XML file on the web-site, an Acknowledgment of the submission is generated. After receiving this intimation, the file can be saved. It is recommended that the XML file be retained for your records. The e-Filed XML file is also available post LOGIN in ‘My Account’ → ‘My Returns/Forms’.
Answer: This occurs due to the following reasons:
1. Check if Java Runtime Environment 1.6 or above is installed in your PC. If it is not installed, click here to download.
2. If Java Runtime Environment 1.6 or above is installed in your PC and still you are unable to register DSC to e-Filing application, this is because the Java is disabled. GO TO Internet Options → Advanced → Settings. Enable the check-box for ‘Java’.
Answer: Everyone other than Individual must enter the PAN of the principal contact (authorized signatory) in the Verification section of the Income Tax Return. If the Income Tax Return is being digitally signed, the PAN encrypted in the DSC must match with the PAN mentioned in the verification section.
I am assigned as a Legal Heir for a deceased person. While uploading the Income Tax Return of the deceased, I am getting an error “PAN mentioned on Personal Information is invalid”. What do I do?
Answer: Please ensure that the PAN entered in the Verification section of the Income Tax Return is your (Legal heir) PAN and not of the deceased person. Also, if the Income Tax Return is being digitally signed, the PAN encrypted in the DSC must match with the PAN mentioned in the verification section.
Answer: The PAN of the person who is verifying the return is expected to be mentioned in the Verification Section.
Can a Chartered Accountant (CA) file Income Tax Return on behalf of the Company?
Answer: No. Only those person authorized by the company in accordance with section 140 of the Income Tax Act-1961 to file the Income Tax Return
Can a Chartered Accountant (CA) file Income Tax Forms on behalf of the taxpayer?
Answer: No. Only those person in accordance with section 140 of the Income Tax Act-1961 to file the Income Tax Return
How can I Add/Change a Chartered Accountant in my profile?
Answer: LOGIN to e-Filing application and Go to ‘My Account’ –> ‘My CA/ERI’. Click on My Chartered Accountant button and Add. Enter the Membership Number of the CA, Form Name and Assessment Year. The Chartered Accountant must be registered with e-Filing application.
How can I reject an Income Tax form filed by a Chartered Accountant on my behalf?
Answer: LOGIN with e-Filing credentials ⇒ Worklist ⇒ For Your Action. Select the Income Tax Form you wish to reject, provide comments and click on the Reject button.
Republished with Amendments
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Does anyone know how to resolve it?
**Parsing Error** Line:164 URI:file:/D:/JOGES/TAX%20AUDIT/2020-21/OTHERS/BISHAL%20TRADERS%20(%20Complete)/BISHAL%20TRADERS%20%203CB3CFD-20-21.xml Message:cvc-complex-type.2.4.a: Invalid content was found starting with element ‘{‘http://incometaxindiaefiling.gov.in/F3CD’:TotalPurchase}’. One of ‘{‘http://incometaxindiaefiling.gov.in/F3CD’:adjustment, ‘http://incometaxindiaefiling.gov.in/F3CD’:adjustmentWrittenDown}’ is expected.
**Parsing Error** Line:1377 URI:file:/C:/Users/HP/Desktop/DR%20NEELU%20VASHIST%20ITR%202.xml Message:cvc-complex-type.2.4.a: Invalid content was found starting with element ‘ITRForm:HeadOfIncome’. One of ‘{‘http://incometaxindiaefiling.gov.in/master’:TDSCreditName}’ is expected.
I used java utility only because of non-opening of excel utility. I am not get cleared with one error i.e, Invalid PAN, even though i entered correct PAN in the general information. What can i do , any one ?
AY 20-21 while filling ITR 3 ” were you director in company. Yes/ no ” the cell is grey colour i.e. protected. What to sir.
I face problem ITR 5 A. Y. 2020-21 Excel utility return during save xml file as run time error 13 mis match. Whai is it? How can correct the file?
Sir, I am filled ITR3 as income from professional ie., employee contract with one of company TDS deducted u/s 194J as per form 16A received all 4 quarters in Fy 2019-20. And all relevant shedules validated. (not a salary income so Schedule S is not at all applicable hence left without filled) but calculate tax button is mandatory before generating xml. If I click ‘calculatte button’ it says Schedule S need to fill and validate before generating xml. I am not understand where i missed what to do for this.. plz advice. sriganesh
The XML Schema is invalid. Please upload the XML in the correct schema.
At Line Number 154: XML document structures must start and end within the same entity.
amount entered against 80ccd(2) is not considered by the system calculation. pplease help
AY. 2020-21 , ITR 3 Filling problem , eror during save the data xcel file numerial eror, enter numeric number .
I am getting a run time error while generating the XML , but dont know what is the error …can somebody help ? It says run time error ..Automation Error
E Filing is a lengthy procedure,Comman Tax payer canot file.
With the explained procedure, is it possible to file ITR 2 also?
at line number 2018 : invalid contesnt was found starting with element ITRFROM : deductfoodgrainus80
Sir
When I m trying to fill itr3 2020, 80ttb n schedule fsi are not opening and cells are shown In grey instead of green.
I would like to know whether itr3 is made available by it department in complete shape?
While saving ITR 1 java utility, it is saying that “verify that tds statement is submitted for the complete financial year”. why is that so???
Tried filing itr 1, 4 times yesterday and once today on 9th August, 2020, always getting error, “BA schedule, ehter valid IFS”. All the codes are correctly entered and rather first & 4th attempt uplifted from last year’s filled in format. Even received refund on the very same/correct IFSC. Tried alternate filing through professional site, they also failed to file though assuring take up in reasonable time.
Difference In my 26as form and actual Interest received.what can I do.can I submit my tax return with actual interest.
Actual interest Rs469000/ and 26as shown 980000/
Please Suggest me
Thank you
We don’t have the assessment orders for some of the years prior to 2010. How to get it. We received tax demand but don’t have the assessment orders.
We have a situation where the payment made for the year 2005-06
Was atlast taken in to consideration. But refunds of subsequent years adjusted against this is yet to be received. How to get it
Under which Head of the ITR1 Form the Interests earned from LIC PMVVY Scheme will be mentioned?
I have lost my itr password and email address. I have not the mobile number linked with AADHAR. Now, how can I fill ITR?
I have downloaded the latest ITR3 Excel utility from IT website, dated 30-Mar-2020.
There is a problem in the first sheet itself, that is “PART A General”. There is a query “Whether you are a Director in a company…”. But the Response Field is NOT EDITABLE. But, this is a MANDATORY field and hence when I click on Calculate-Tax, I get an error stating, I have to fill this field. I am interacting with the IT Dept support via email over the past one week. Unfortunately the support is incompetent and not able to rectify the problem. Their Help Desk phone also does not work.
Anybody else is faced this error?
Regards prakash
Instead of struggling with the Department, I prefer to pay to a CA to do the job and follow up also
I am getting the error as Invalid XML for FY 2018-19 assessment year 2019-20 since from one week. I have downloaded multiple times the new file from Income tax website and still issue is not resolved.
error during upload xml file ” in PART-B TTI IFSC under ” bank details” is not matching with the RBI database & part B-TTI IFSC entered is not matching with the RBI database for other for other bank account”
After uploading the .xml file for my ITR2 in income tax efiling website, i am getting an error stating –
The Xml schema is invalid. Please upload the xml in the correct schema. At Line nu:mber 1648: The value ‘5A1bB’ of element ‘ITRForm:SecCode’ is not valid.
Please help me in understanding this. Thank you.
on clicking save xml in the excel utility I got the error bad file name or number. This was because, there is utility is doing some encryption. My folder had unicode characters in tamil which was the reason for failure. I move my excel sheet to the home directory where no unicode characters are involved, it was able to save the xml file successfully.
After uploading the .xml file for my ITR2 in income tax efiling website, i am getting an error stating –
The Xml schema is invalid. Please upload the xml in the correct schema. At Line nu:mber 1648: The value ‘5A1bB’ of element ‘ITRForm:SecCode’ is not valid.
Please help me in understanding this. Thank you.
while filling XML in response to my defectnotice, i filled all details but not able to fill salary details it displaying as cell protest and read only. how can i do it. pls guide
After uploading the .xml file for my ITR2 in income tax efiling website, i am getting an error stating –
The Xml schema is invalid. Please upload the xml in the correct schema. At Line nu:mber 1092: The value ‘5A1bB’ of element ‘ITRForm:SecCode’ is not valid.
Please help me in understanding this. Thank you.
0</ITRForm:LessLTCGThresholdLimit
this error in uploding after
Sir- After filling and duly validating ITR-3, AND AFTER CREATING XML FILE WHEN I TRIED TO EFILE THE SAME IT SHOWS ERROR ” THE XML SCHEMA IS INVALID. PLEASE UPLOAD THE XML IN THE CORRECT SCHEMA. AT LINE NO 950: INVALID CONTENT WAS FOUND STARTING WITH ELEMENT ‘ITRForm :DEDUCTION Us 54F ‘. One of ‘(http://incometaxindiaefiling.gov.in/master‘ ExemptionOrDedmUs54)’ is expected.
It is not possible for me to understand what correction do they require? Please guide me what to do. If possible on my email also.-RAMESHWAR GAGRANI
NOB BP: Invalid Character(s). Only following Characters are allowed-,@:/\()_. Facing this error in ITR-4 Assesment year 2019-20. Unable to understand and sort. Please Guide further.
Regards,
Deepak.
9855501032
i receipted your message you requested ITR summit 17-18 but I VRS BSP BHILAI BECAUSE OUR INCOME NOT SUITABLE FOR ITR SO I NOT SUMMIT TO ITR. I WANT TO ANY SUGGEST ME YOUR SIDE
I have furnished TDs details based on 26AS in respect to interest income as the data in form 16A in incorrect. When I go for validation, I get the response ‘runtime error 9’ Please clarify.
HI All, even I am getting same error. Invalid XML. Generate XML again using latest utility”. I have downloaded a new ITR form and have filled all the details and even then same error. Kindly help.
Every Time I am trying to upload ITR 2 for A.Y 18-19, I get an error “Invalid XML. Generate XML again using latest utility” I downloaded a new fresh file each time and then filled the same and uploaded, but still I get this error. And this is not the first time I am uploading the return, previous years also, I uploaded the returns the same way, but this time I am not able to upload the return, cannot figure out what is the problem. Can any one help?
did you get any solution for that?
Every Time I am trying to upload ITR 2 for A.Y 18-19, I get an error “Invalid XML. Generate XML again using latest utility” I downloaded a new fresh file each time and then filled the same and uploaded, but still I get this error. And this is not the first time I am uploading the return, previous years also, I uploaded the returns the same way, but this time I am not able to upload the return, cannot figure out what is the problem. Can any one help?
while submitting ITR-1 showing notification “please confirm before submitting”.
Today i.e. 15 July 2018, I filled ITR-2. While saving file, on right hand side a window pops up which says Validation Error 0-0 of 0. Please help me in resolving it.
While trying to file IT return using java, I am able to save draft. But when I try to “save” in order to generate xml file. I get a window on right hand side – Validation and it shows error 0-0 of 0 and I can’t generate xml file. What to do?
After generating xml I had clicked on save xml and read a message automation error when I am preparing itr3 for at 2017-18
While uploading itr 5 2017-18 xml error shown invalid xml schema itrform invalid address zip code but while shaving xml no error shows.am using the latest version ofitr utility which given 22/09/2017. While selecting the 91 India the zip code section automatically blocked and become grey. How i resolve this plz help
I have submitted ITR 2 for for AY 20117-18 While uploading XML file, there is message – The XML Schema is invalid. Please upload the XML in the correct schema. At line 137 : Invalid contents was found starting with element “ITRForm:PriBankDetails. One of (http:// incometaxindiaefilling.gov.in/master,BankDtlsFlag) is expected.
while filing ITR1 i have filled the TDS details in Advance tax details. and i have uploaded it. it was showing advance tax submitted instead of TDS deducted. how do i resolve it.
I Am Filing ITR 2 using java utility in which i have to fill fpreign asset details but Schedule FA is blocked and i am not able to fill details in utility….
kindly guide me how to resolve my issue
A message appears ” .invalid character(s). allowed characters are -/()/@ ” while submitting income tax return e-filing after filling up all the required columns. The said character i.e. a dot, is untraceable from the filled up form except the dots in the column for email address.
i am amit working with MNC in Bangalore. while i am filing my ITR its showing this message can any one help me out. message is as follows: Details of receipt as mentioned in form 26AS should not be less than twice of the tax amount deducted.
pls help me guys
I am efilled my itr correctly but when I submit than show invalid character(s)input pls help me