No Assumption of Deficiency in Service can be Made Without Evidence: NCDRC

Niel E. Lobo Vs Bank of Baroda (NCDRC Delhi) Summary: In Niel E. Lobo vs Bank of Baroda (NCDRC Delhi), the complainant, an NRI in the USA, alleged unauthorized transfer of USD 80,000 (₹43.87 lakh) from his account to a third party in North Carolina, claiming his email was hacked and forged instructions were sent to the bank. After the Banking Ombudsman declined the case for involving criminal elements, he approached the Karnataka State Commission, which dismissed the complaint, holding that it required adjudication under the Information Technology Act and that the complainant had not implea...