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CCPA imposed ₹1 lakh penalties on two food companies for using misleading 100% claims that did not match the actual composition of their products. The Authority held that absolute claims must be factually accurate and immediately discontinued.
The CCPA ruled that incomplete product details, unverifiable regulatory credentials, and missing mandatory disclosures violated the Consumer Protection (Direct Selling) Rules, 2021, resulting in a monetary penalty and corrective directions.
The CCPA held that automatically adding a service charge to restaurant bills violated the Consumer Protection Act and the CCPA Guidelines upheld by the Delhi High Court. It ordered a refund, discontinued the practice, and imposed a ₹20,000 penalty.
CCPA held that advertising bread as 100% Whole Wheat despite containing only 87% wheat flour was misleading. The authority ordered withdrawal of the advertisements and imposed a ₹1 lakh penalty.
The Authority ruled that selectively withholding course information and presenting disclaimers in illegible font misled prospective students. It ordered discontinuation of the advertisements and imposed an ₹8 lakh penalty.
The CCPA held that failure to prominently disclose licensing requirements, frequency details, and regulatory approvals for walkie-talkies amounted to misleading advertisements and unfair trade practices. The company was fined ₹1 lakh and directed to ensure full compliance and disclosures.
The CCPA held that claims such as 100% Tender Coconut Water, 100% Juice, and several health benefit claims were misleading and inadequately substantiated. It directed their immediate discontinuation and imposed a ₹1 lakh penalty.
The government has exempted smaller edible oil packs and minor edible oils from standardisation requirements. The exemption is aimed at preserving affordable purchasing options for consumers.
CCPA fined digital platforms for using interface designs that influenced consumer choices without clear and informed consent. The key takeaway is that manipulative digital practices can amount to unfair trade practices under consumer protection laws.
Standard pack sizes have been recommended for commonly used edible oils to reduce market inconsistencies and assist consumers in comparing prices effectively. Minor edible oils remain exempt from this requirement.
