‘Deficiency in service’ and ‘unfair trade practice’ both established if party take a step back from its stated position to Consumer

Savitri Srivastava & Anr Vs State Bank of India (NCDRC Delhi)

Conclusion: In present facts of the case, NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI (NCDRC) have observed that the Deficiency in service and unfair trade practices are both evident in this case since the respondent bank acted contrary to the mandate of the petitioner and denied the payment of interest at the rate intimated by it to the petitioner vide certificate dated 12.12.2008.

Facts: In

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