In this digitilsed era still BANKS ARE NOT IN A POSITION to convey their customers on attaining the senior age that senior age benefits can be extended hence visit bank to understand on this.

Similarly very few  banks are inviting  their customer on completion of 18 years of age that your guardian will not be allowed to operate your a/c hence complete due process before cutoff date for smooth continuation of this a/c in future.  It came to notice during discussion with bank employee that large No. of Banks are either not in a position to keep track over this on their own  or are not following this practice and to safe guard their position  they freeze the a/c  on noticing this fact.

On another point please note that most of the banks convey the benefit  which widows are entitle on inquiry whereas just after noting of demise information they should post one detailed letter conveying specified date from which they can enjoy certain privileges which  banks will provide along with procedure method.

In view of above all Banks should introduce these without wasting further time, if necessary software can be rectified for the benefit of not only for customers but also in their interest too.

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One Comment

  1. vyasamoorthy says:

    Minimum requirements for customer friendly software has been the subject of some RBI circulars. In South Indian Bank When I wanted to submit 15H the system would not generate the form saying I am a senior citizen the total interest is less than 50K and no 15H is needed. How smart !!

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June 2021