Guide to Lodge Tax Grievances on TRACES Website

The Tax Reconciliation Analysis and Correction Enabling System (TRACES) website offer a convenient way for taxpayers and deductees to address their grievances. This online platform provides a ‘Request for Resolution‘ module, allowing users to lodge and track their complaints effectively. In this guide, we’ll walk you through the process of raising and monitoring tax-related grievances on the TRACES website.

How to Apply for Redressal of grievances on Traces Website for Deductees/Taxpayers

1. Request for Resolution

Taxpayer/Deductee can raise online grievances through “Request for Resolution” option available

at the TRACES website from Assessment Year 2013-14 onwards. This is the online module for raising a request, which can also be tracked by Deductee / Taxpayer at the TRACES website.

Remember

• Only a Registered Taxpayer can avail the facility of raising a grievance under the “Request for Resolution”
• A request for Resolution can be raised for Part A/I & Part B/V of Form 26AS/Annual Tax Statement (ATS).
• Request can be raised only against a single TAN of Deductor/ Collector in one ticket. To raise a request against multiple TANs, separate tickets have to be raised by the Taxpayer (One for Each TAN). However, issues related to different TDS statements for a single TAN can be submitted in one ticket.
• It is mandatory to enter comments (Maximum 1000 characters) or attach supporting documents while raising a request (Please attach the supporting documents in .doc, .docx, .xls, .xlsx, .pdf, .zip formats only. The file size must not be more than 2 MB). The latest communication details, i.e., e-mail id and mobile number, are to be updated in the profile section.

2. Categories Available under Request for Resolution:

• Unable to view Form 26AS/ATS.
• Transaction Details Missing.
• Transaction Details Mismatch.
• Transactions not for my PAN.
• TRACES Downloaded TDS Certificate Not Issued.

3. Assessment Year Available under Request for Resolution:

Taxpayer/Deductee can raise online grievances through “Request for Resolution “option available at TRACES from Assessment Year 2013-14 onwards.

4. Procedure for Raising Request for Resolution:

Step1: Login to the TRACES website as a Taxpayer, with User ID (PAN of the concerned taxpayer) & Password. After login, the landing page will be displayed on Screen.

Step 2: Click on “Request for Resolution” tab.

Step 3: Taxpayer can select suitable category from the drop-down list, for which request for Resolution is required to be raised.

Step 4: Select appropriate Assessment Year.

Step 5: Fill in the TAN of deductor and missing/mismatched transaction(s) details appearing in Form 26AS (if applicable) and provide required details such as “Section Code, Amount Paid/credited, TDS Deducted, Transaction date etc.”

Step 6: Provide the brief of the issue in the comments box and attach a supporting document.

Step 7: Submit request. On successful submission of the request, a unique “Ticket number” will be generated.

5. Procedure for Tracking Request for Resolution:

Taxpayer can check the status of the raised ticket in ‘Resolution tracking’ under the ‘Request for Resolution’ tab. Request for resolution can be tracked through two options: –

Search Option 1 — Deductee/Taxpayer can enter the request number to check the status of the request raised.

Search Option 2 — Deductee/Taxpayer can track request by selecting the appropriate ticket status and ticket creation date.

6. Status of Ticket after raising “Request for Resolution”.

• Open— This Ticket is pending with the Deductor / Assessing Officer (AO).
• In-Progress— Resolution on the ticket is in progress.
• Clarification Requested— Clarification  has been requested by Deductor/AO. Please note that tickets with status as — “Clarification Requested”, will be automatically closed if clarification is not received within 30 calendar days and such tickets cannot be reopened by Taxpayer. Request for Closure–
• Request for closure- Ticket has been sent to Taxpayer for closure. Please note that tickets with status as — “Request for Closure” -will be automatically closed if no action is taken on the ticket within 30 calendar days and such tickets cannot be reopened by the taxpayer.
• Closed– Ticket has been closed by Deductee/Taxpayer or auto-closed by system as no action has been taken by Taxpayer within the stipulated time.
• Reopened — Ticket has been reopened by Deductee/Taxpayer after the closure of ticket.

Conclusion:

The TRACES website offers a user-friendly platform for taxpayers and deductees to raise and monitor grievances related to their tax affairs. By following the “Request for Resolution” process, individuals can address issues efficiently and keep track of their resolution requests. Whether you’re facing difficulties with Form 26AS or other tax-related matters, TRACES provides a streamlined way to seek redressal and ensure that your concerns are addressed promptly.