The Tax Reconciliation Analysis and Correction Enabling System (TRACES) website offer a convenient way for taxpayers and deductees to address their grievances. This online platform provides a ‘Request for Resolution‘ module, allowing users to lodge and track their complaints effectively. In this guide, we’ll walk you through the process of raising and monitoring tax-related grievances on the TRACES website.
1. Request for Resolution
Taxpayer/Deductee can raise online grievances through “Request for Resolution” option available
at the TRACES website from Assessment Year 2013-14 onwards. This is the online module for raising a request, which can also be tracked by Deductee / Taxpayer at the TRACES website.
2. Categories Available under Request for Resolution:
3. Assessment Year Available under Request for Resolution:
Taxpayer/Deductee can raise online grievances through “Request for Resolution “option available at TRACES from Assessment Year 2013-14 onwards.
4. Procedure for Raising Request for Resolution:
Step1: Login to the TRACES website as a Taxpayer, with User ID (PAN of the concerned taxpayer) & Password. After login, the landing page will be displayed on Screen.
Step 2: Click on “Request for Resolution” tab.
Step 3: Taxpayer can select suitable category from the drop-down list, for which request for Resolution is required to be raised.
Step 4: Select appropriate Assessment Year.
Step 5: Fill in the TAN of deductor and missing/mismatched transaction(s) details appearing in Form 26AS (if applicable) and provide required details such as “Section Code, Amount Paid/credited, TDS Deducted, Transaction date etc.”
Step 6: Provide the brief of the issue in the comments box and attach a supporting document.
Step 7: Submit request. On successful submission of the request, a unique “Ticket number” will be generated.
5. Procedure for Tracking Request for Resolution:
Taxpayer can check the status of the raised ticket in ‘Resolution tracking’ under the ‘Request for Resolution’ tab. Request for resolution can be tracked through two options: –
Search Option 1 — Deductee/Taxpayer can enter the request number to check the status of the request raised.
Search Option 2 — Deductee/Taxpayer can track request by selecting the appropriate ticket status and ticket creation date.
6. Status of Ticket after raising “Request for Resolution”.
The TRACES website offers a user-friendly platform for taxpayers and deductees to raise and monitor grievances related to their tax affairs. By following the “Request for Resolution” process, individuals can address issues efficiently and keep track of their resolution requests. Whether you’re facing difficulties with Form 26AS or other tax-related matters, TRACES provides a streamlined way to seek redressal and ensure that your concerns are addressed promptly.