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As we are aware that regarding passwords of Income Tax login on E-filing portal, there are various possibilities like forget password, change password or reset password. Today I am covering these all the possibilities with the detailed procedure of how to resolve this problem.

How to Change the Password?

Perform the following steps to change the password in e-Filing:

Steps

Description

Step 1 Logon to ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in
Step 2 Go to the ‘Profile Setting’ menu located at the upper-right side of the page ⇒ Click ‘Change Password’
Step 3 Enter ‘Current Password’ (Existing password) ⇒ Enter ‘New Password’ ⇒ Confirm the ‘New Password’ ⇒ Click ‘Submit’

How to Change the Password, if I forgot the password?

Steps

Description

Step 1 Click ‘Forgot Password’ located at Login page
Step 2 Enter the ‘User ID’ and ‘Captcha Code’ -> Click ‘Continue’
Step 3 Select any one of the following option from the dropdown list:

• Answer Secret Question

• Upload DSC

• Using OTP(PIN)

• Using Aadhaar OTP

Step 4 Click ‘Continue’ -> Provide the mandatory details -> Click ‘Submit’

How to Reset the Password, if I forgot the password?

Registered user can reset the password using one of the following options:

1. Answer Secret Question.

2. Upload DSC

3. Using OTP (PINs)

4. Using Aadhaar OTP

Reset Password

Option 1: Answer Secret Question

To Reset Password using the ‘Answer Secret Question’ option, the steps are as below:

Step 1: In Homepage, Click on “LOGIN HERE”

Step 2: Click on “FORGOT PASSWORD” link.

Step 3: User must provide User ID, CAPTCHA and click on CONTINUE button.

Step 4: Select ‘Answer Secret Question’ from the drop down options available and click CONTINUE button.

Step 5: Enter the Date of Birth/Incorporation from the Calendar provided (Mandatory)

Step 6: Select the Secret Question from the drop down options available (Mandatory)

Step 7: Enter the ‘Secret Answer’ and Click on “Submit”.

Step 8: On success, the user must enter the New Password and confirm the password.

Step 9: Click on “SUBMIT”

Once the password has been changed a success message will be displayed. User can login with new password.

Option 2 – Upload Digital Signature Certificate

To Reset Password using the ‘Upload Digital Signature Certificate’ option, the steps are as follows:

Step 1: In Homepage, Click on “LOGIN HERE”

Step 2: Click on “FORGOT PASSWORD” link.

Step 3: User must provide User ID, CAPTCHA and click on CONTINUE button.

Step 4: Select ‘Upload Digital Signature Certificate’ from the drop down available

Step 5: User can select any one of the two options provided:

    1. New DSC
    2. Registered DSC

Step 6: User must Upload Signature File generated using DSC Management Utility and click on the “VALIDATE” button. The DSC is validated.

Step 7: On success, the user must enter the New Password and confirm the password.

Step 8: Click on “SUBMIT”

Once the password has been changed a success message will be displayed. User can login with new password.

Option 3 – Using OTP (PINs)

To Reset Password using the ‘Using OTP (PINs)’ option, the steps are as follows:

Step 1: In Homepage, Click on “LOGIN HERE”

Step 2: Click on “FORGOT PASSWORD” link.

Step 3: User must provide User ID, CAPTCHA and click on CONTINUE button.

Step 4: Select ‘Using OTP (PINs)’ from the drop down options available and click on CONTINUE button.

Step 5: The user must select one of the options mentioned below

  • Registered Email ID and Mobile Number
  • New Email ID and Mobile Number

Registered Email ID and Mobile Number

New Email ID and Mobile Number

Step 1: Registered Email ID and Mobile number will be displayed.

Step 2: Click on “Validate”. PINs would be sent to registered Email ID and Mobile Number.

Step 3: The user must enter the PINs received to the registered Email ID and Mobile Number and Click on “VALIDATE”.

Step 4: On success, the user must enter the New Password and confirm the password.

Step 5: Click on “SUBMIT”

Step 6: Once the reset password request has been submitted, a success message will be displayed.

User can login with new password after the time specified in communication.

 

Step 1: User must enter new Email ID, Mobile number and one of the three options mentioned below( applicable if user has efiled previously)

a. 26AS TAN – The user must TAN of Deductor, as available in 26AS.

b. OLTAS CIN – The user must enter the BSR Code, Challan Date and Challan Identification Number (CIN) as available in 26AS.

c. Bank Account No – The user must enter the Bank Account number as mentioned in Income Tax Return.

Note: Please enter the details as per any of the e-Filed returns from AY 2014-15 onwards.

Step 2: Click on “Validate”. PINs would be sent to entered Email ID and Mobile Number.

Step 3: The user must enter the PINs received to the provided Email ID and Mobile Number and Click on  “VALIDATE”.

Step 4: On success, the user must enter the New Password and confirm the password.

Step 5: Click on “SUBMIT”

Step 6: Once the reset password request has been submitted, a success message will be displayed.

User can login with new password after the time specified in communication.

 

Note:

  • In case, the user has not received the PINs in a reasonable time, user can opt for Resend PINs.
  • An email along with a link for “Cancellation for the password reset request” will be shared to the registered Email ID and new Email ID. In case the user identifies the request for password reset is un-authorized, then user can click on the Cancellation link provided within 12hours. PAN and DOB validation will be done before aborting the password reset request.

Option 4: Using Aadhaar OTP

Pre-requisite: To generate Aadhaar OTP, Taxpayer’s PAN and Aadhaar must be linked.

To Reset Password using the ‘Using Aadhaar OTP’ option, the steps are as follows:

Step 1: In Homepage, Click on “LOGIN HERE”

Step 2: Click on “FORGOT PASSWORD” link.

Step 3: User must provide User ID, CAPTCHA and click on CONTINUE button.

Step 4: Select ‘Using Aadhaar OTP’ from the drop down available and click on CONTINUE button.

Step 5: User will be redirected to a page where he can confirm his Aadhaar Number. Click “Generate Aadhaar OTP”.

Step 6: Aadhaar OTP will be generated and sent to the Mobile Number registered with Aadhaar. User must enter the Aadhaar OTP received and click on the “VALIDATE” button. The Aadhaar OTP is validated.

Step 7: On success, the user must enter the New Password and confirm the password.

Step 8: Click on “SUBMIT”

Once the password has been changed a success message will be displayed. User can login with new password.

Also, please note that for password reset, please send login credentials to validate@incometaxindia.gov.in. Password reset mails will not be entertained at any other mail id. Please send your request only once. Repetitive mails will be rejected.

Republished with Amendments

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535 Comments

  1. CHANDRA SHEKHAR says:

    SIR, I AM NOT KNOW MY PAN PASSWORD & SECRET QUESTION PLEASE MY PASSWORD
    SEND MY EMAIL ID . MY PAN DETAIL IS BELOW :
    *PAN NO. * — ATOPS9916J
    *NAME * — CHANDRA SHEKHAR
    *DOB * — 08/07/1975
    *FATHER’S NAME* — BASANT LAL
    *MOBILE NO.* — 09415847169
    *ADDRESS —
    * VILL- PYASI
    POST –KUIN BAZAR
    DIST — GORAKHPUR
    PIN –273405
    *EMAIL ID *– sandeeptriphati@gmail.com

  2. VINAY SINGH says:

    VINAY SINGH wrote on 28/ 08/, 2012, 8:30
    I have asked update of my email id, as after resetting password it gone to my new email id which I can not access.I have sent my all details through validate@incometaxindia.gov.in on 28/08/2012But I have not got any response.
    Please help.My Pan No.BWYPS8469LDob:- 04/01/1973Father Name:- VJAY  SINGH3/283 DHAKRAN CROSSING,M.G.ROAD,AGRA

  3. NIKHILESH DUBEY says:

    THE FOLLOWING CASES WERE REGISTERED TODAY BUT NO ACTIVATION LINK RECEIVED . PL. EXPEDITE AS CLOSING DATE APPROACHING. ALT ID ITNIK@REDIFFMAIL.COM

    MARGHOOB ALAM AARPA0262D
    MAQSOOD ALAM AARPA0260B

    MOID ALAM AARPA0256F
    MEHTAB ALAM AARPA0259L

    TABREZ ALAM AARPA0261A
    ZEESHAN ALAM AGBPA2756L

    KASHIF ALAM AGBPA2755K
    SAIF ALAM ADJPA0343G
    ZAIN ALAM AJEPA5445L
    SHAHEEN RABIA ABQPR3416A
    ZAREEN YAQOOB AAFPY4673A
    NISHAT ARA ABOPA5042K
    NAUSHEEN FARAH AACPF0736G
    NAZIA SHAMIM BEZPS4971J AIFA AZAM LARI AEFPL6278N, LUBNA NAFIS AFEPN9835M

  4. prashant singh says:

    MY PAN NO AYBPS3729B I have forgotten my log in password for IT site incometaxefilingindia. gov.in. I did file my ITR for AY 12-13 however I dont have the acknowledgement (ITR V) & i dont emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.MY new email ID is anupam_bansal45@hotmail.com
    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.

  5. surinder singh says:

    NILKUMAR MATHURAPRASAD SHARMA wrote on 6 July, 2012, 21:47

    MY PAN NO AENPS3009N. I have forgotten my log in password for IT site incometaxefilingindia. gov.in. I did file my ITR for AY 12-13 however I dont have the acknowledgement (ITR V) & i dont emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.

    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.

  6. surinder singh says:

    MY PAN NO AIRPS1843A I have forgotten my log in password for IT site incometaxefilingindia. gov.in. I did file my ITR for AY 12-13 however I dont have the acknowledgement (ITR V) & i dont emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.MY new email id is adv.vsingla@gmail.com
    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.

  7. prashant singh says:

    prashant singh wrote on 21/ 08/, 2012, 9:03

    I have asked update of my email id, as after resetting password it gone to my new email id which I can not access.
    I have sent my all details through validate@incometaxindia.gov.in on 21/08/2012
    But I have not got any response.

    Please help.
    My Pan No.aybps3729b
    Dob:- 06/09/1981
    Father Name:- om prakash Singh

  8. chakradhari pandey says:

    Sir,
    I Forget My Password and i want to change registered id. please co- operate me.

    Please help.
    My Pan No. AEWPP8246G
    Dob:- 03/01/1954
    Father Name:- Ram Sewak Pandey

  9. PRAMOD VIJAYSHANKAR SINGH says:

    Please help.
    My Name – Pramod Vijayshankar Singh
    My Father Name – Vijayshankar Singh
    My Pan No- ASHPS2510E
    DOB-15/06/1976
    Adderess- 13/22, R.S. COMPOUND T.J.ROAD SEWRI (W) MUMBAI-400 015
    Please Sent Password E-mail id (pprajapati14@gmail.com)

  10. raj says:

    I am observed so many case, all are facing problem, even sent alternative email ID through validate for incometax site. I suggest to the Incometax india. Your reset alternative ID provide in forget password in following colum. ie. enter pan and details and enter email ID colum, it is easy to assessees. First register ID through validate it is so many prolems are facing assessees.
    Raja

  11. Mamata Awasthi says:

    I have asked update of my email id, as after resetting password it gone to my new email id which I can not access.
    I have sent my all details through validate@incometaxindia.gov.in on 08/08/2012
    But I have not got any response.

    Please help.
    My Pan No.aqzpa0959p
    Dob:- 10/03/1970
    Father Name:- Chhabi Nath Trivedi

  12. Vinod Kumar Singh says:

    VINOD KUMAR SINGH wrote on 06/ 08/, 2012, 9:03

    I have asked update of my email id, as after resetting password it gone to my new email id which I can not access.
    I have sent my all details through validate@incometaxindia.gov.in on 06/08/2012
    But I have not got any response.

    Please help.
    My Pan No.alwps9997h
    Dob:- 01/06/1948
    Father Name:- Vimal Singh

  13. vijay prakash says:

    Sir,
    I Forget my Password and i want to change registered id.please co operate me.
    my good name :- Vijay Prakash
    Father Name:- m.m.Shukla
    Pan No.:-AJGPS0925F
    D.O.B :- 01/07/1953

  14. CA Muktesh Gupta says:

    Sir,
    I forget my password and i want to change registered id. please co opereate me.
    SHEELA DEVI
    Pan No.:- ABGPD2216C
    D.O.B:- 18/06/1946
    Son Of:- RAJENDRA SINGH

  15. MAMTA GOYAL says:

    Dear Sir my PAN is ANGPG9259A my date of birth is 01.12.1974. But I have forgett my password. Kindly reset my password, regards.

  16. vinod kumar singh says:

    Sir,
    I forget my password and i want to change registered id. please co opereate me.
    Vinod Kumar Singh
    Pan No.:- ALWPS9997H
    D.O.B:- 01/06/1948
    Son Of:- Vimal Singh

  17. SIRISHA KADIVETI says:

    sir,
    i forget my password and i want to change registered id .pl cooperate
    name: sirisha kadiveti
    dob:06/04/1978
    d/o :subbareddy battina
    pan no:ALOPK5205A

  18. Pundlik Ramhari Chavan says:

    I have asked update of my email id, as after resetting password it gone to my old email id which I can not access.
    I have sent my all details through validate@incometaxindia.gov.in on 17.07.2012.
    But I have not got any response.

    Please help.

    Regards,

    P R Chavan

  19. Nilesh pandya says:

    sir, 
             i for got my password and my registered id i want to change so please co operate me.
             my name : Shankar Lal Joshi
            Father’s Name : Siddhanath Joshi
            Date of Birth : 15/08/1946
            Pan : ABXPJ4464B

  20. ANILKUMAR MATHURAPRASAD SHARMA says:

    MY PAN NO AENPS3009N. I have forgotten my log in password for IT site incometaxefilingindia. gov.in. I did file my ITR for AY 12-13 however I dont have the acknowledgement (ITR V) & i dont emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.MY new email id is 1llaxmanlalwani@gmail.com.
    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.
    NAME : ANILKUMAR MATHURAPRASAD SHARMA
    FATHER NAME : MATHURAPRASAD HARSAHAY SHARMA
    DATE OF BIRTH : 05-12-1952
    NEW EMIAL ID :- 1llaxmanlalwani@gmail.com
    mo.9422496723
    NAGPUR MAHARASHTRA

  21. manoj pradhan says:

    MY PAN NO AZVPP9582G. I have forgotten my log in password for IT site incometaxefilingindia. gov.in. I did file my ITR for AY 12-13 however I dont have the acknowledgement (ITR V) & i dont emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.MY new email id is dilipmishra1985@gmail.com
    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.
    NAME: MANOJ KUMAR PRADHAN
    FATHER NAME: MANOJ KUMAR PRADHAN
    DATE OF BIRTH : 01/07/1979
    NEW EMIAL ID :- dilipmishra1985@gmail.com
    Mob:9438682179
    Address: Manoj kumar pradhan
    c/o mohan Mishra
    Nayak complex
    Joda
    Pin-758034
    keonjhar

  22. LATA SHYAM NOTANI says:

    MY PAN NO AAYPN5028P. I have forgotten my log in password for IT site incometaxefilingindia. gov.in. I did file my ITR for AY 12-13 however I dont have the acknowledgement (ITR V) & i dont emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.MY new email id is 1llaxmanlalwani@gmail.com.
    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.
    NAME : LATA SHYAM NOTANI
    FATHER NAME : RAJKUMARI RAMCHAND BAKHRU
    DATE OF BIRTH : 17/01/1955
    NEW EMIAL ID :- 1llaxmanlalwani@gmail.com
    mo.9422496723
    Address:JARIPATKA NAGPUR 440014 (MAHARASHTRA)

  23. ANILKUMAR MATHURAPRASAD SHARMA says:

    MY PAN NO AENPS3009N. I have forgotten my log in password for IT site incometaxefilingindia. gov.in. I did file my ITR for AY 12-13 however I dont have the acknowledgement (ITR V) & i dont emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.MY new email id is 1llaxmanlalwani@gmail.com.
    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.

  24. ANILKUMAR MATHURAPRASAD SHARMA says:

    MY PAN NO AENPS3009N. I have forgotten my log in password for IT site incometaxefilingindia. gov.in. I did file my ITR for AY 12-13 however I dont have the acknowledgement (ITR V) & i dont emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.

    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.

  25. bijay kumar agarwal says:

    Dear sir, my PAN NO. is registered by some one, and he did not give password. so i could not file my return on e filing.so i am requesting you to kindly reset my new password with above mentioned e-mail id.My PAN details are as follows: bijay kumar agarwal, s/o bajrang lal agarwal , DOB- 05/04/1954, PAN NO.ACDPA0850F

  26. LATA SHYAM NOTANI says:

    i have forgotten my log in password for IT site incometaxefilingindia. gov.in. I did file my ITR for AY 12-13 however I dont have the acknowledgement (ITR V) & i dont emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.

    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.

  27. P Subramanyam says:

    Dear Sir,
    I am facing an issue in receiving the forgotten password using the reset link provided incometaxindiaefiling.gov.in/portal/register.do?screen=showforgotpwd.
    I was successful in resetting the password but I haven’t received the password to my registered mail subbumca08@gmail.com neither in my inbox nor in spam.

    Below are My Pan Card Details:

    PAN : BOWPS123K
    NAME : PALLA SUBRAMANYAM.
    Note: Please send the reset password to either my personal mail id to subbumca08@gmail.com or my official mail id p.subramanyam@tcs.com.

    Please do needful help as soon as possible because I need to file the returns for the Assesment Year 20122 -2013
    Regards,
    Subramanyam

  28. LATABEN D SHAH says:

    my pan card no-CJCPS8428P. I FOORGET MY EFILING PASSWORD.SO PLEASE ISSUED ME NEW PASSWORD FOR SUBMITTING MY IT ERETURN FOR THE CURRECT YEAR.

  29. rohini says:

    I have not registered my PAN on it site, though it showing that PAN already registerd. When I tried for new password the message comes that your new password will be sent on xxxxxxxx06@gmail.com, but I don’t have an gmail id. I don’t have acknowledgement no. also.
    I want to reset my email id to rohini_tikhe@rediffmail.com so that I can upload my xml file.

    Please help me in this regard.

  30. s.vijayalakshmi says:

    have forgotten my log in password for IT site incometaxefilingindia. gov.in. I did file my ITR for AY 10-11 however I dont have the acknowledgement (ITR V) emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.

    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.

  31. s.vijayalakshmi says:

    dear…. sir /madam..
    I have forgotten my log in password for IT site incometaxefilingindia. gov.in i did file my ITR for AY 10-11 however I dont have the acknowledgement (ITR V) emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.
    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.

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