Vanaja N. Sarna



Dated 7th July, 2017

Dear Colleagues,

As you already know, the promotion and transfer/posting order of Chief Commissioners has been issued on 6th July, 2017. In this regard, I would like to add that in formations where Principal Commissioners were holding additional charge of Chief Commissioner and have since been promoted as Chief Commissioner, the additional charge of Principal Commissioner may be given to any Commissioner in your charge depending on work load and availability, till further orders.

I am happy to inform that the ACC has approved the promotion of 1986-87 batches to the grade of Principal Commissioner. Further action for issuance of promotion and posting orders will be undertaken shortly.

This week, while addressing the officers of Central government who are tasked with monitoring of implementation of GST in various districts, the Cabinet Secretary has observed that to make the transition of GST smooth and painless for both traders and general public, it is important to constantly obtain and analyze feedback from the ground level and take corrective measures immediately. May I request you to ensure that all the grievances/queries received from the trade and general public are attended to on real time basis and in case of any issue requiring escalation, the same may be sent to the Feedback & Action Room (FAR) immediately for further necessary action. The involvement of senior government officials is primarily because our officers would be having their hands full in ensuring smooth implementation of GST and it helps to have a fresh look at the on field implementation unencumbered by the pressure of day to day work in the GST roll out. It may be noted that these officers would report back to the GST Feedback and Action Room constituted by the Board and their feedback and suggestions would be reviewed at the level of the Cabinet Secretary. I also encourage field officers to send feedback regarding issues faced in the field so they may be suitably looked into and handled.

As done today, we will hold periodical video conferences to update ourselves on feedback and issues pertaining to GST. I look forward to receiving any issues in this regard. Urgent issues which require intervention at the Board’s level may be brought to notice.

The essence now is to promptly address the issues faced by the trade and general public and at the same time update our knowledge base. In this regard I am sure you and your officers and staff must be watching the GST Ki Master Class, as per schedule indicated in my letter dated 5th July, 2017.

It gives me great pleasure to inform that a new `GST Rates Finder’ mobile app has been developed by our own departmental officer, Shri Sandeep Kumar Rawal of 2005 batch, presently posted as Joint Director, NACIN, Bhopal. This app was launched by the Hon’ble Finance Minister this evening and is available in Android platform for download and use. It features all rates for goods and services based on the rate notifications issued and is a handy ready reckoner for use by one and all.

Our first week after the GST roll out seems to have gone by relatively smoothly. Do keep up the good work to ensure such smooth functioning as we move into the second week of GST implementation.

With warm wishes,

Yours sincerely,

(Vanaja N. Sarna)


All officers and staff of Central Board of Excise and Customs

More Under Goods and Services Tax

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