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Credit card and personal loan defaulters are finding that they have nowhere to hide. Armed with a new information service, banks are tracking down defaulters who have gone missing or moved to another town to escape recovery agents.  Now, an email alerts the bank whenever an errant borrower resurfaces to fish for a new loan—anywhere in the country. The information service is being sold by Credit Information Bureau of India Ltd (CIBIL).
Till now, there was no way a lender could trace a defaulter if the person did not intimate his new address to the bank. But the central database maintained by CIBIL for compiling individual credit history can spot a borrower based on parameters like date of birth and PAN number, among others.

While such services may be perceived by many as infringement of privacy, the law allows credit information companies to trade such information. CIBIL MD Arun Thukral told that such services are within the purview of the Credit Information Act as the data is shared only among lenders.

CIBIL had originally started operations as a single-service company providing lenders a history of loan transactions of a potential borrower. A typical credit history statement gives details of the various loans that an individual has outstanding and information about his repayment schedule. This information is submitted by lenders themselves and is aggregated by CIBIL.

Like banks, telecom companies also grapple with defaults by users who change locations.

“We are now seen as the bad guys, but what we are doing is merely providing information that is submitted to us by other banks… There have been cases where two branches of the same bank have given loans to the same borrower,” said Mr Thukral.

In many cases borrowers have complained that information given by banks is misleading, even incorrect. Such complaints are more frequent with credit card statements carrying a disputed entry. While the borrower thinks the matter has been ‘settled’, the bank treats the disputed amount has a ‘written-off’ item.

To counter allegations that it may be reproducing false information, CIBIL has decided to flag disputed items in the credit history statement.

The law provides for a 30-day window during which credit data can be revalidated. But the present process that must be followed by a borrower seeking his credit history is rather cumbersome: an application, along with a demand draft of Rs 145, has to be mailed to CIBIL.

CIBIL will, in turn, mail the statement to the borrower’s address on record. However, individual borrowers will soon be able to get a copy of their credit reports online with the institution tying up with a payment gateway. “We will soon be integrating the payment gateway with our website, which will enable individuals to make applications for their credit history by making the payment online,” said Mr Thukral.

CIBIL has also started offering banks ‘decisioning service’, that is beyond credit history. Here, banks can use analytical tools to set their parameters to decide whether a loan seeker has the minimum credit score.

“In the West, the data is used by banks not only for verifying creditworthiness of loan applicants but also to market products to those whom banks find creditworthy,” said Mr Thukral.

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0 Comments

  1. R.LGARG - ADVOCATE says:

    IT SHOULD BE MADE OBLIGATORY AND MANDATORY ON THE PART OF LENDERS TO KEEP THE DATA UPDATE. SUPPOSING I HAVE TAKEN A FINANCIAL ASSISSTANCE FROM ANY BANK/LENDER THE SAME WILL BE REFLECTED ON THE SAID SITE BUT ON MY PAYMENT/SETTLEMENT/CLOSE OF THE ACCOUNT , THE LENDER IS NOT REMOVING THE EARLIER CHARGE SHOWN BY HIM ON THIS [PORTAL. IT WILL BE UNNECESSARY EXPOSURE OF THE REPUTATION OF THE CONCERNED PARTY AND CAN RESULT INTO UNNECESSARU LITIGATIONS. THIS INSTITUTION SHOULD ENSURE STRICT COMPLIANCE AND THE DUTY OF THE LENDER TO REMOVE THE CHARGE IMMEDIATELY SO THAT THE BORROWER IS NO SUBJECTED TO DEFAMATORY QUESTIONS AND LOOSING THE REPUTATION IN THE EYES OF THE SAOCIETY.

  2. Manish Shah says:

    I belive that still people are not aware about CIBIL score & specially how to get CIBIL data rectified if you have setteled your dispute with bank for credit card or loan but bank has not corrected the CIBIL data for creditworthiness. It comes to you as surprise when your loan/credit card is rejected on basis of CIBIL data, eventhough you have good credit history.

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