The CCPA held that specific developmental claims such as early crawling and walking were misleading as they lacked scientific studies or quantified data. Disclaimers and testimonials were found insufficient to justify outcome-based advertising.
The CCPA held that failure to disclose the specific courses undertaken by successful UPSC candidates amounted to misleading advertisement and a violation of consumer rights, warranting a higher penalty as a repeat offence.
Failure to make service charge voluntary and to address consumer complaints was held to breach statutory consumer rights. Software modification and penalty were directed.
The consumer authority ruled that adding service charge by default, even after clear judicial guidance, violates consumer rights. Full refund and a monetary penalty were ordered, reinforcing that service charges must be voluntary.
