Mandatory Service Charge by Restaurant is Illegal: CCPA

In re FOO Ahmedabad Restaurant (Pebble Street Hospitality Pvt. Ltd.) (CCPA Delhi) The Central Consumer Protection Authority (CCPA) took suo motu cognisance of a consumer grievance filed through the National Consumer Helpline regarding alleged overcharging by a restaurant. The complaint stated that a water bottle listed at ₹60 was billed at ₹180, along with an additional charge purportedly for pouring water, and a 10% service charge was levied despite applicable GST already being charged. The CCPA noted that the issue indicated possible unfair trade practices affecting a wider class of cons...