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EMPLOYEES’ PROVIDENT FUND ORGANISATION
(ministry of Labour & Employment Got. of India)
Head Office
Bhavishya Nidhi Bhawan, 14, Bhikaiji Came Place, New Delhi – 110 066.

No. CSD-I/Review Meeting/Hon’ble Secy./2016/14456

Dated: 06 OCT 2017

To,

All Addl. Central P.F. Commissioner (Zones),
Regional P.F. Commissioners/In-charge of Regional Offices,

Sub: Disposal of grievances related to EPPO registered through the online grievance management portal of the Central Government viz. Pgportal.gov.in.-reg.

Sir/Madam

This communication is in connection with disposal of grievances related to EPPO registered through the online ‘grievance management portal of the Central Government viz. pgportal.gov.in.

As all are aware that:

1. A grievance registered through this portal is required to be disposed of within thirty days of its lodgement.

2. A grievance is taken as disposed of only after the satisfaction of the person who lodged the grievance is ascertained and recorded.

3. Review of the timeline and quality of disposal of such grievances arc conducted periodically at high level by the Ministry of Labour and Employment and in addition by Directorate of Public Grievances, Cabinet Secretariat and the Department of Administrative Reforms and Public Grievances (DARPG) as well

4. Secretary, Ministry of Labour and Employment conducts a monthly review of such grievances which have exceeded the prescribed time-limit of thirty days.

Respecting this, the circulars issued by the Customer Services Division of the Flead Office from time to time may be revisited.

The recent experience during the review meeting conducted by the Secretary is that there remained a considerable number of grievances which were unattended or unresolved beyond the specified period of thirty days. It is also pertinent to point out that, in many cases, the last minute follow up/persuasion by Head Office, before such meetings, have resulted into the logical redressal of these grievances. It shows that though such grievances were amenable to redress, but the same were not concluded for want of sufficient effort on the part of field office.

Further, during the course of such review meeting, some of the aggrieved persons, when contacted on phone, expressed that they were not satisfied with the quality of disposal. Then the next question asked was to explain the reasons behind excessive time consumed and the poor quality of disposal of grievances. Though the Head Office coordinates matters related to grievances, it awn; not deal with disposal of such cases first-hand. To improve the efficacy of such review meetings, it is, therefore, imperative that some further measures may be undertaken. One such measure decided by the Head Office is that every instance where a grievance remains unresolved beyond lapse of stipulated period ie. thirty days, shall be explained, during such review meetings, by the officers of the office under whose direct jurisdiction such cases &liar who dealt with such cases.

Accordingly, it is hereby instructed as follows:

1. That the Officer-in-Charge of the Regional Office/other offices concerned, as the case may be, shall attend such review meeting alongwith all relevant records to explain such cases.

2. That when such cases involve two or more offices, the instruction in the preceding paragraph shall apply to each of them.

3. That the Officer-in-Charge concerned is required to attend in person and representative should not be deputed to attend such a meeting without cogent reason for doing so.

Officers who arc required to visit New Delhi for the purpose of attending such meetings shall be communicated in advance, may be at short notice according to constraint of situation, to arrange for such visit.

Yours faithfully,

(K. L Goyal)

Additional Central P.F. Commissioner (HQ) (CSB)

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8 Comments

  1. ishwarya says:

    HI, i have applied my pf in epf grievanceportal.there is no message.status will be showing disposed.there is any help your side.i have some emergency taken.how many days will be credited in my account.please help me.

  2. ishwarya says:

    I HAVE APPLIED PF IN EPF GRIEVANCE PORTAL. THERE IS NO MESSAGE. STATUS WILL BE SHOWING CASE DISPOSED.HOW MANY DAYS PF WILL BE CREDITED IN MY ACCOUNT.ISA THERE ANY HELP IN YOUR SIDE.I HAVE SAME EMERGENCY TAKEN.PLEASE HELP ME SIR AND MADAM.

  3. Bibhas Deb says:

    My grievance matter has been disposed of & mentioned in grievance portal that reply has been given in portal. I dont know what portal I have to see the reply issued by the authority concernec. May kind be intimated the system of portal.

  4. KHAN IQBAL SHAMSHER says:

    Dear sir, i dont have the word to explain my apathy to the pf office since last many years my tranfer claim not finalised and also claim for pension and for my retirement fund please answer me.

  5. Sathish K d says:

    Hi,
    Applied for house construction advance on 29th June 2020 still showing under process.
    Finally made a greivance registered on 20th July and case disposed of.
    Now I wanted know when my advance amount going to be credited.

  6. Sourabha R says:

    I have raised for PF withdrawal past 2 and half month ago, but still I have not been credited. I have some emergency so please take this as a priority and settle the amount.

  7. SUNIL P CHAVAN says:

    BANII/E/2019/22178

    Said grievance closed without resolution of my query, Where i was been trying to transfer my previous pf account to current pf account but PF office is transfer that account on some other account where i am stuck to unable to withdraw pf PF amount

    Previous number MH 37541 1412
    New PF numbier MH 125697 172340

    Note :- From PF office did transfer my claim on 17240 account which is wrong.

    Kindly advice

  8. TULASIPRASAD says:

    I HAVE APPLIED PF IN EPF GRIEVANCE PORTAL.THERE IS NO MESSAGES.STATUS WILL BE SHOWING CASE DISPOSED.HOW MANY DAYS PF WILL BE CREDITED IN MY ACCOUNT.IS THERE ANY HELP IN YOUR SIDE. I HAVE SOME HOSPITAL EMERGENCY TAKEN.ALREADY ONE MONTH IS COMPLETED NO MESSAGES WRITE NOW

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