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Chaayos Directed to Refund Restaurant Service Charge & Penalised: CCPA
Case Law Details
- Case Name
- In matter Of Chaayos (Sunshine Teahouse Pvt. Ltd.) regarding alleged levying of service charge, violation of Consumer Rights and Unfair Trade Practices
- Appeal Number
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In Re: Chaayos (Sunshine Teahouse Pvt. Ltd.) – Alleged Levy of Service Charge, Violation of Consumer Rights and Unfair Trade Practices (CCPA Delhi)
The Central Consumer Protection Authority (CCPA) took suo motu cognizance of a grievance registered on the National Consumer Helpline alleging that Chaayos (Sunshine Teahouse Pvt. Ltd.) had charged “Service Tax” separately along with CGST and SGST and refused a refund after stating that the charge was mandated by company management. The CCPA noted the Delhi High Court judgment dated 28.03.2025 upholding the CCPA Guidelines to Prevent ...
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