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SpiceJet Penalised for Dark Patterns Using Pre-Ticked Consent Boxes: CCPA
Case Law Details
- Case Name
- In Re: Use of Dark Patterns Resulting in Unfair Trade Practices, Misleading Advertisements and Violation of Consumer Rights by SpiceJet Ltd.
- Appeal Number
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- Date of Judgement/Order
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In Re: Use of Dark Patterns Resulting in Unfair Trade Practices, Misleading Advertisements and Violation of Consumer Rights by SpiceJet Ltd.
The Central Consumer Protection Authority (CCPA) initiated suo motu proceedings against SpiceJet Ltd. after observing prima facie deceptive design practices on its website. The Authority noted that the booking interface displayed a pre-ticked checkbox enrolling consumers into the SpiceClub Loyalty Program and another checkbox relating to promotional communications that presented consumer choices in a misleading manner. Following a preliminary inquiry unde...
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