Aadhaar Enrolment Process- FAQs

Enrolment & Update

Q.1 Where can I enrol for Aadhaar?

Ans. You have to visit an Aadhaar Enrolment centre set up by Enrolment Agency to enrol for Aadhaar. You can also search nearest Enrolment centre by clicking on “Locate Enrolment Center” or https://appointments.uidai.gov.in/easearch.aspx . You have to enter State, District and locality for finding the nearest enrolment centre.

Q.2 What are the documents required for enrolment for Aadhaar?

Ans. You need to fill up an application form available at Enrolment centre along with supporting documents which are Proof of Identity (PoI), Proof of Address (PoA), Proof of Relationship (PoR) and Date of Birth(DoB) document. UIDAI accepts 31 PoI and 44 PoA , 14 PoR and 14 DoB documents. View the nationally valid list of supporting documents.

Q.3 Do I need to bring original documents for Aadhaar enrolment?

Ans.  Yes, you need to bring original copies of supporting documents for Aadhaar enrolment. These original copies will be scanned and handed back to you after the enrolment.

Q.4 Do I have to pay any fee for Aadhaar enrolment?

Ans.  No, Aadhaar enrolment is totally free of cost therefore you need not pay anything at the enrolment centre.

Q.5 What kind of data gets captured during Aadhaar Enrolment?

Ans.  There are two types of data gets captured for Aadhaar enrolment i.e. Demographic (Name, Gender, DoB, Address, Mobile number and email id) & Bioemtric (10 Finger Prints, Both Iris and photograph). Mobile number and email id are optional.

Q.6 Is there any online method of getting Enroled for Aadhaar?

Ans.  No, you have to personally visit Aadhaar enrolment centre for getting yourself Enroled as your Biometrics will be captured.

Q.7 Can I get myself Enroled for Aadhaar just by sending required documents by Post?

Ans. No, you have to personally visit Aadhaar enrolment centre for getting yourself Enroled as your Biometrics will be captured.

Q.8 What if my demographic details mentioned on acknowledgement / enrolment slip are not matching with supporting documents?

Ans. You can get your details corrected within 96 hours of your enrolment. 96 hours window starts from the time stamp mentioned on your Enrolment Slip/ Acknowledgement slip.

Q.9 Can I get Enroled for Aadhaar if any of my fingers or iris is missing?

Ans. Yes, you can enrol for Aadhaar even if any or all fingers / Iris are missing. Aadhaar software has provisions to handle such exceptions.

Q.10 Is it mandatory to provide mobile number or email for Aadhaar enrolment?

Ans. No, it is not mandatory to provide mobile number or email for Aadhaar enrolment. But it is always recommended to provide mobile number and email so that you get updates regarding your Aadhaar application status.

Q.11 Is there any age limit for Aadhaar enrolment?

Ans. No, there is no age limit defined for Aadhaar Enrolment. Even a new born baby can also get Enroled for Aadhaar.

Q.12 How much time it takes to get my Aadhaar generated after the enrolment?

Ans. It takes up to 90 days for Aadhaar generation from the date of enrolment.

Q.13 Can I get my Aadhaar letter downloaded online after it is generated?

Ans. Yes, once your Aadhaar is generated, you can always download e-Aadhaar letter by clicking on “Download Aadhaar” under Aadhaar Enrolment section on uidai.gov.in website.

Q.14 Does the online downloaded Aadhaar letter have same validity as that of original?

Ans. Yes, online downloaded e-Aadhaar letter has the same validity as that of original.

Q.15 I have lost my Enrolment ID slip/ Aadhaar letter, is there any way of finding the same?

Ans. Yes, In case your mobile number is registered in Aadhaar, you can find your Enrolment number (EID) or Aadhaar (UID) by clicking on “Retrieve Lost UID/EID” tab under Section Aadhaar enrolment on uidai.gov.in website or https://resident.uidai.gov.in/lost-uideid. Select EID/UID you want to retrieve and then enter your name and mobile number (as registered during Aadhaar enrolment). You will receive your EID/ Aadhaar number delivered on your email/ mobile number.

In case your mobile number is not registered in Aadhaar, you have to visit nearest Permanent Aadhaar Enrolment centre.

Q.16 I have Enroled for Aadhaar multiple times but have not received my Aadhaar letter. What should I do in this case?

Ans. There are chances that your Aadhaar has been generated but you have not received Aadhaar letter by post. In this case, it is recommended to get your Aadhaar status checked, for all your EIDs, by clicking on “Check Aadhaar Status” or https://resident.uidai.gov.in/check-aadhaar or by visiting nearest Permanent Aadhaar Enrolment centre.

Q.17 I have received SMS on my mobile that my Aadhaar is rejected, what should I do?

Ans. Aadhaar generation involves various quality checks therefore there are chances that your Aadhaar gets rejected due to quality or any other technical reason. So if you have received SMS that your Aadhaar has been rejected, it is recommended to re-enrol yourself.

Q.18 I don’t have required documents for enrolment of Aadhaar, can I still enroll?

Ans. Yes, even if someone in a family does not have required documents, the resident can still enrol if his/her name exists in family entitlement document. In this case the Head of Family in entitlement document needs to be Enroled first with valid PoI & PoA document and then other family members can enrol based on EID/Aadhaar number of head of family. UIDAI accepts 8 document types as Proof of Relationship (PoR). View the list of supporting documents.

Q.19 What are Resident’s responsibilities in ensuring that his/her enrolment does not get rejected?

Ans. Resident must review his/her details in English as well as in local language by looking at the resident screen available in front of him/her. Ensure that Name, Gender, DoB, Address etc. are correct. Also to ensure that no titles/ salutations like Mr./ Mrs./ Col./ Dr. etc. are prefixed or suffixed to the name. It is recommended to provide full name instead of initials for e.g. B.K Sharma should be written as Brij Kumar Sharma. Review that photograph captured by the operator is correct and recognizable.

Q.20 Whether the Ration card NEREGA Card etc can be accepted as Valid Proof of Identity/Address for the family members listed in the document in case they do not have separate PoI or PoA document?

Ans. Yes. The family entitlement documents is accepted as proof of Identity/Address for family enrolments as long as the head of the family whose photograph appears on the documents presents and verifies the identity and address of the family members and the Registrar authorized verifier countersigns the copy of the document as proof of acknowledgement.

Q.21 Whether UIDAI has defined process to be followed for Family enrolments?

Ans. Yes. Head of the Family should invariably bring the original POI/POA for verification and only those family members can be Enroled based on the family entitlement document, whose names & other details are recorded on it. For family enrolments it is desirable that the family should come together for enrolment as far as possible. In case all the members cannot make it on the same day then the head of family should invariably accompany the family member whenever he/she comes for the enrolment.

Q.22 What is the option if the address indicated on the PoA document appears to be inadequate for postal delivery? Can additional information from the residents be accepted?

Ans.  Yes. The resident may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA document as long as these additions/modifications do not alter the base address mentioned in the PoA document. If the changes requested are substantial and change the base address that is listed in the PoA, the resident will require to provide an alternate PoA or enrol through an Introducer.

Q.23 Where multiple address proofs are available for a resident (eg. present and native), which proof would UIDAI accept, and where will it send Aadhaar Letter?

Ans. The UIDAI asks the resident to confirm the addresses (from the multiple address proof) on which he/ she wants his/ her Aadhaar letter to be delivered. Based on resident’s choice, UIDAI captures the detail as per supporting documents.

FAQs on Aadhaar Updation

Q.1 Can I get my Aadhaar letter download online after updation?

Ans: Yes, you can download your e-Aadhaar online once your request is approved. You can download your e-Aadhaar by clicking “Download Aadhaar” on uidai.gov.in.

Q.2 Shall I get Aadhaar letter again after updation?

Ans: Aadhaar letter with updates will be delivered at the given address only in case of Updation in Name, Address, Date of Birth and Gender. For Update of Mobile number/Email ID, the notification will be sent on the given mobile number/email ID.

Q.3 How much time it takes to get updation in Aadhaar?

Ans: It takes upto 90 days for updation in Aadhaar after the request.

Q.4 Is there any method of updating Biometrics online or by post?

Ans: No, for all Biometric updates including photograph you have to personally visit nearest Aadhaar Permanent Enrolment centre.

Q.5 Can I update Biometrics (Finger Prints/ Iris/photograph) in Aadhaar?

Ans: Yes, you can update your Biometrics (Finger Prints/ Iris/photograph) in Aadhaar. For Biometrics updates, you need to visit nearest Permanent Enrolment centre.

Q.6 Does submission of request guarantee Updation of information?

Ans: Submission of information for update does not guarantee update of Aadhaar data. The information submitted is subject to verification and validation. Furnishing of incorrect information/suppression of information would lead to rejection of application.

Q.7 I have lost my mobile number/ do not possess the number that I Enroled with in Aadhaar. How should I submit my Update request?

Ans: In case you have lost/do not possess the mobile number anymore that is registered in Aadhaar, have to personally visit the nearest Aadhaar update centre for updation of mobile number. You cannot update mobile number through post or online.

Q.8 I have my mobile number registered in Aadhaar but I want to replace it with my second number. Can I update it online?

Ans: No, Mobile number is not updated online. To update mobile number, you can visit nearest Permanent Enrolment centre.

Q.9 Do I need to visit same enrolment centre for updation also where my original enrolment was done?

Ans: No, you can visit any of the permanent Enrolment centre for updation.

Q.10 Will my Aadhaar number get changed after updation?

Ans: No, your Aadhaar number will remain same throughout even after update.

Q.11 How can I submit my Supporting documents in case of online Self Service Update portal (SSUP)?

Ans: In case you are using online Self Service Update portal (SSUP) method of updation, you need to upload scan of original documents.

Q.12 Do I need to bring original documents for updation at Enrolment centre?

Ans: Yes, you need to bring original documents for updation at enrolment centre. Original documents will be scanned and handed back to you after updation.

Q.13 What details can I get updated in case I am using online Self Service Update (SSUP) portal for updation?

Ans: If you are using online Self Service Update Portal (SSUP) for updation, you can update your Demographic details (Address). Please ensure that your mobile number is registered in Aadhaar while using this service.

Q.14 What details can I get updated in case I am visiting Permanent Enrolment centre for updation?

Ans: In case you are visiting Permanent Enrolment centre, you can get both Demographics (Name, Address, DoB, Gender, Mobile & Email) & Biometrics (Finger Prints, Iris & Photograph).

Q.15 Is it necessary that my mobile number should be registered with Aadhaar while requesting for any kind of updation?

Ans: If you are using online Self Service Update Portal (SSUP) for updation, your mobile number should be registered with Aadhaar otherwise you can visit nearest Permanent Enrolment centre with Supporting documents.

Q.16 How can I update my details in Aadhaar?

Ans: There are 2 different ways you can get your details updated:-

• By Visiting Permanent Enrolment centre. Search nearest enrolment centre by clicking on “Locate Enrolment Center” on uidai.gov.in.
• Online using Self Service Update Portal (SSUP). Click “Update Your Address Online” on uidai.gov.in.

Q.17 Is there any fee involved for updation in Aadhaar details?

Ans: Yes, for updation in Aadhaar, either Demographic or Biometric, you have to pay Rs. 50/- (including taxes) to the service provider each time you get your details updated. You can also click on “Charges for Various UIDAI Services at Aadhaar Kendra (PEC)” on uidai.gov.in for UIDAI approved Fee Structure

Q.18 What are the documents required for updation in Aadhaar details?

Ans: View the list of supporting documents. List contains 32 Proof of Identity (PoI), 45 Proof of Address (PoA), 14 Proof of Relationship (PoR) and 15 Proof of Date of Birth documents.

Q.19 What fields can I update in Aadhaar?

Ans: You can update Demographic details (Name, Address, DoB, Gender, Mobile Number, Email) as well as Biometrics (Finger Prints, Iris & Photograph) in Aadhaar.

Q.20 Can I update my details in Aadhaar?

Ans: Yes, you can always update your details in Aadhaar.

Enrolment Partners/Ecosystem Partners

Q.1 What are the Liabilities of an Introducer?

Ans. 

•  Introducer must not collude with a person to impersonate another person (dead or alive) at the time of enrolment.
• Introducer must not help an Aadhaar holder to deliberately take on the identity of another person by changing their demographic information or even collude to provide false biometric information.
• Strict action will be taken against the Introducer for violation of guidelines.

Q.2 What are the Responsibility of an Introducer?

Ans.  

• Once the Registrar identifies introducers region-wise (District/State in which the Introducer is authorized to work), he will notify the Introducers.
• The Introducers must attend the Aadhaar awareness workshop organized by the Registrar and UIDAI to acquaint them with the Aadhaar program and understand Introducer responsibilities and liabilities.
• If the identified Introducer is ready to work as an Introducer, he/she will have to give a written consent to being an Introducer for the purpose of enabling Aadhaar enrolments and to follow the guidelines and procedures laid down for the Introducers by the Unique Identification Authority of India (UIDAI) and the Registrar.
• Introducers need to be Enroled and must have received their Aadhaar numbers and signed the consent forms before they start introducing residents in the field.
• They must ensure that the Registrar has registered and activated them as an Introducer at UIDAI.
• Introducers must keep themselves informed on the Enrolment Schedules, Enrolment Centre locations and operational hours of the Enrolment Centers in their assigned territory.
• They must ensure that their contact information is correctly displayed at the Enrolment Centre. In case of no display/incorrect information, ask the Enrolment Centre supervisor to display/correct the details.
• Introducer must be easily accessible to the residents.
• The Introducers must check the Resident’s Name and Address on the Enrolment form for correctness and completeness. Introducer should also check his/her own details in the form and then provide his/her signature/thumbprint on the Enrolment Form space provided.
• Introducers should make themselves available during the working hours of the EC for endorsing residents. In case, they are not available during the operational hours, they can visit the Enrolment Centre at the End of the Day and check the list of residents pending for their endorsement.
• Introducer must carefully check the Name and Address details of the Resident and provide their Approval/Rejection.
• Introducer has to provide their biometric on Aadhaar client to endorse a resident’s enrolment.
• The Introducer also signs/provide thumbprint on the consent for enrolment where consent print requires the same.
• Introducer confirms the identity and address of the resident they are introducing
• Introducer must only introduce residents who do not have documentary proof of identity or address
• Introducer is not obliged to introduce every person who approaches them
• Introducer cannot charge fees for introducing residents. However, Registrars can prescribe an honorarium to them for this work.

Q.3 Who is an Introducer?

Ans. 

• Introducers are individuals (for example, Registrar’s employees, elected local body members, members of local administrative bodies, postmen, influencers such as teachers, health workers & doctors, Aanganwadi / ASHA workers, representative of local NGO’s etc.) identified by a Registrar and registered in UIDAI’s CIDR as “Introducers”.
• In certain cases, the UIDAI Regional Office may itself take the initiative to identify a pool of Introducers for the convenience of the Registrars.
• Introducer must be above the age of 18 years and Introducer must not have a criminal record.
• Introducers will be linked to a Registrar. The same Introducer may be used by more than one Registrar as long as they are identified by the concerned Registrar and registered in UIDAI’s CIDR as “Introducers” for the particular Registrar. Therefore, the Introducer can only introduce people within the Registrar’s jurisdiction. In addition, a Registrar can further limit the operations of an Introducer by administrative boundaries (State, district level).

Q.4 How are Residents without documents Enroled in Aadhaar?

Ans. 

• Key demographic data needs to be verified properly at the time of enrolment. Residents can bring any of the approved documents as Proof of Identity (PoI) and Proof of Address (PoA).
• If a resident is unable to provide documentary proof of identity or proof of address, they can be Enroled through a pre-designated “Introducer” who is identified and notified by the Registrar or Regional Offices.
• An Introducer is a person who is authorized by the Registrar to introduce a resident who does not possess any PoA/PoI documents. This introduction does not tantamount to giving a character certificate to resident.

Q.5 What are the UIDAI Guidelines for Verification that the Verifier must keep in mind while verifying the Documents?

Ans. 

• Make sure that the resident has original documents for verification. In instances where original documents are not available, copies attested / certified by a public notary / gazetted officer will be accepted.
• The documents produced by the resident for Aadhaar enrolment/Update must be in the list of approved documents only.
• The format is for certificate to be issued by officials/ institutions (only those that are recognised in the UIDAI’s valid list of documents) for Proof of Identity and Address is as per Appendix A/B.
• Verifier can refuse verification, if they suspect forged/altered documents. In cases where Verifier refuses verification of the documents produced, reasons should be recorded in brief by the Verifier on the Enrolment Form.
• In case the Verifier refuses verification with reasons or turns the resident back without recording any reasons, the resident can approach a designated Authority created by the Registrar at the Block level for Grievance Redressal.
• Verify Name, Date of Birth, Address, and Relationship Details against PoI, DoB, PoA, PoR, respectively.
  • Name
  • PoI requires a document containing the resident’s name and photograph. Verify that supporting document has both.
  • If any of the PoI document submitted does not contain the photograph of the resident, then it will not be accepted as a valid PoI. In order to be inclusive and free of harassment, documents with older photographs are acceptable.
  • Confirm the name in the document by asking the resident his/her name. This is to ensure that the resident is providing own documents.
  • The name of the person should be entered in full. It should not include salutations or titles like Mr., Miss, Mrs., Major, Retd., Dr. etc
• It is very important to write the person’s name very carefully and correctly. For example, the respondent may tell that his name is V. Vijayan whereas his full name may be VenkatramanVijayan and similarly R. K. Srivastava’s full name may actually be Ramesh Kumar Srivastava. Similarly, a female enrollee may tell her name as K. S. K. Durga while her full name may be Kalluri Surya Kanaka Durga. Ascertain from her/him the expansion of her/his initials and check the same in the documentary evidence produced.
• In case of difference in the name declared and the one in document (PoI) is limited to spelling and/or sequence of first, middle and last name, the name as declared by the resident may be recorded .
• If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials and full name), the enrollee’s full name should be recorded.
• Sometimes the infants and children may not have been named yet. Try to ascertain the intended name for the child by explaining to the enrollee the importance of capturing the name of the individual for allotting UID. In case of non availability of supporting documents for PoI, the name should be recorded with the assistance of the Introducer

• Date Of Birth (DOB):
  • Date of birth of Resident must indicate day, month and year in the relevant field.
  • If the Resident provides documentary evidence of Date of Birth, then the Date of Birth is considered as “Verified”. When resident declares the DoB without any documentary evidence, then date of birth is considered as “Declared”.
  • When the resident is unable to give exact date of birth and only age is mentioned by the resident or approximated by the verifier then only age is recorded. The software will automatically calculate year of birth in such case.
  • The Verifier should check the entry in the Enrolment/Update Form and ensure that the resident has correctly indicated the date of birth as “verified”/”declared” or has filled his/her Age.
• Residential Address:
  • Verify that the PoA contains the name and address. The Verifier should ensure that the name in the PoA document matches with the name in the PoI document. A difference in the name in PoI and PoA document is acceptable if the difference is only in spelling and/or sequence of first, middle and last name.
  • The “care of” person’s name, if any, is usually captured for children and old age people living with parents and children, respectively. If not available, one can leave this Address line blank.
  • Enhancement of address is allowed. The resident may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA as long as these additions/modifications do not alter the base address mentioned in the PoA document
  • If the changes requested in Address Enhancement are substantial and change the base address that is listed in the PoA, the resident will be required to produce an alternate PoA or enrol through an Introducer.
• Relationship Details:
  • In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or guardian is mandatory. Parent/Guardian must produce their Aadhaar letter when enrolling children (or they can be Enroled together).
  • In the case of an adult, no verification will be done for the information on parent or spouse. They are recorded for internal purposes only.
• Head of Family(HoF):
  • Verify that the PoR document establishes relation between the Head of Family and the family member. Only those family members can be Enroled based on the relationship document (PoR), whose names are recorded on relationship document.
  • Head of Family must always accompany the family member when the family member is getting Enroled.
  • The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based verification. HoF’s Name and Aadhaar Number in form should be verified against the Aadhaar letter.
  • Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of the HoF only.
• Mobile Number, Email address:

If the enrollee possesses and is willing to provide his/her Mobile Number and / or Email Address, these optional fields must be filled in. Verifier can inform the importance of these fields to the resident. UIDAI can get in touch with the resident using this information, if required, like in case of returned letters.

Q.6 What are the responsibilities of a Verifier?

Ans. For enrolment, Resident will bring his/her Original documents/ Attested Photocopies along with filled Aadhaar Enrolment/Update Form. Verifier must verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar Enrolment/Update Form. Verifier also checks that the names of the documents captured in the enrolment form are correct and same as the original documents produced by the resident.

• Verifier needs to be available in the enrolment centre throughout the operating hours of the centre. Registrars should ensure physical presence of verifiers during the enrolment.
• It is verifier’s responsibility to ensure that Enrolment/Update Form is filled completely and correctly as per UIDAI enrolment process. No mandatory field should be left blank and resident should be encouraged to fill optional fields like mobile number and email address.
• Verifier will sign and stamp the Enrolment/Update Form after verification. If stamp is not available, the verifier can sign and put his/her Name. The resident will then go to the Enrolment Agency Operator for getting Enroled.
• However, if the resident is Enroled and has come for Correction for a particular demographic field, the resident need not enter all details in the Form. The resident must provide his/her original Enrolment Number, Date and Time (together known as EID), his/her Name and the field which needs correction.
• Verifier will only verify if it is one of the fields requiring verification of documents. Verifier will use the same UIDAI verification guidelines as used during resident enrolment.
• Verifier’s signature/thumb print and stamp/Name is required except in case where copies attested / certified by a public notary / gazetted officer are being submitted.
• The Verifier must be physically present at the enrolment centre every day and, thus, can monitor the Enrolment Centre performance and provide immediate information to UIDAI and Registrar on process deviations and malpractices at the enrolment centre.

Q.7 Who is a Verifier?

Ans. When the resident comes to enrol for Aadhaar to an Enrolment Centre, demographic information will be entered from documents that the resident provides. The authentication of documents submitted by the resident is duly verified by the officials authorized to verify the documents. Such officials are termed as verifiers. The verifier present at the Enrolment Centre will verify the documents submitted by the resident against the enrolment form filled by the resident. The services of the retired government officials who are generally well acquainted with such verification procedures should be utilized by the Registrars in case they are unable to spare serving officials for document verification.

• Any serving /retired official both from Government (including Armed forces and CPMFs) and PSUs including Banks not below the rank of Group ‘C’/ class III employees may be allowed to be deployed as Verifiers. In the areas, like big cities and Metros, where registrar is unable to avail the services of such Retired/Serving government officials, services of an outsourced vendor can be availed of to provide verifiers with the approval from UIDAI Regional Office.
• The verifiers in an enrolment centre cannot be from the same vendor, hired as enrolment agency. Registrar needs to ensure that verifiers are appropriately trained before being put in the field. The Registrar may appoint more than one Verifier in a centre, if and where required. The list of all Verifiers must be notified, by designation, by the Registrar before commencement of the enrolments and the list should be shared with the Regional office concerned.

Q.8 What are the responsibilities of an EA’s Supervisor?

Ans.  At the Enrolment Centre, Supervisor’s role is to plan and deploy logistics and other requirements at the enrolment centre, setup the enrolment stations at the enrolment centre as per UIDAI guidelines as per Enrolment centre Setup checklist and supervise the operations at the centre. When performing his/her role as a Supervisor at an Aadhaar Enrolment Centre, the Supervisor ensures the following:

• Site Readiness
  • UIDAI has provided Enrolment Centre Checklist to facilitate the Enrolment Agency in setting up enrolment stations and centres. Supervisor must use this list to ensure that all requirements are met for the centre that he/she is responsible for. He/she must fill and sign the checklist at the beginning of each enrolment centre and/or once every week (whichever is earlier). This checklist needs to be maintained for later review/audit at every enrolment centre by Registrar/UIDAI and their nominated performance monitors/agency.
  • Supervisor is responsible for setting up of the laptop/desktop with Aadhaar client installed and tested, attached with all devices and printer cum scanners and ensure all equipment are in working condition to start Aadhaar Enrolments/Update.
  • Ensure that the latest Aadhaar Enrolment client/Update software is installed.
  • Ensure that the enrolment centre premises are neat and clean, hygienic, well maintained and safe from electric/fire hazards.
  • Ensure that basic enrolment centre information as given below is displayed Mandatorily at each enrolment station(in local language and English):
    • Name of Registrar and Contact Number
    • Name of Enrolment Agency & Contact Number
    • Name, Code, and contact number of EA Supervisor at enrolment centres
    • Escalation Matrix for Raising Complaint against the Supervisor
    • Working hours and Holidays of the Enrolment Centre
    • UIDAI Help Line Number: 1947 and email id: help@uidai.gov.in
    • List of Documents required for Aadhaar Enrolment/Update
    • Rate List for all the Aadhaar related services
  • Supervisor will also make sure that the Aadhaar IEC material provided by the Registrar/UIDAI is properly displayed at the centre, as per UIDAI guidelines.
  • Ensure that the behaviour of Operator and other staff at the enrolment centre is courteous towards the residents.
  • Take charge where Operator is not able to handle dissatisfied resident to prevent unpleasant situations.
  • Where uniforms are provided, make sure that staff wears uniform at enrolment centre so that if residents need help they can easily identify employees by their attire.
  • Do not undertake enrolment operations at any locations without valid agreement with the Registrars.
• On Boarding self and others
  • Supervisor must submit his/her “On boarding Form” along with the required documents to the Enrolment Agency which in turn submit the form to concerned “UIDAI Regional Offices” for verification.
  • After verification Regional Offices will approve/reject the on boarding with the respective Enrolment Agency.
  • Enrolment Agency will then add the Supervisor by taking his/her biometrics in the Aadhaar client software and provide a User Name & Password to operate the Enrolment Machine.
  • Enroled User means user’s biometric details verification at UIDAI is successfully completed and stored in local database at the enrolment station.
  • Supervisor must make sure that all the “Operators” are also on-boarded at the stations for local authentication.
• Managing Centre Operations
  • Supervisor also acts as an Operator, when required, in exigencies.
  • Supervisor must be aware of latest guidelines & policies as regard to Enrolments & updates being released from time to time by UIDAI
  • Supervisor administers the enrolment process at his/her enrolment centre. He/she ensures adherence to the UIDAI enrolment processes and guidelines at the centre and good quality of data captured.
  • Supervisor must ensure that the residents who have come for Fresh Enrolment have never Enroled for Aadhaar by using “Find Aadhaar Facility”.
  • Supervisor must ensure that the resident is well informed that his/her biometric will only be used for Aadhaar Enrolment/Update.
  • Supervisor must ensure that the resident has filled the prescribed form for Aadhaar Enrolment/Update correctly and has brought all the Original Supporting documents for scanning.
  • Supervisor must ensure only the required items are checked in case of any update, not the complete information to avoid duplicity of data collected e.g. if Address has to be updated only the Address Check Box should be selected others.
  • Supervisor is required to “Sign off” every enrolment on Aadhaar client, where resident has a “biometric exception”.
  • Supervisor must ensure that every Operator is aware of and has a print copy of the critical points to be reviewed at the station during Resident’s review of enrolment data.
  • Supervisor must ensure that the Operator diligently reviews the data captured with resident for every enrolment/update and making corrections when pointed out by the resident.
  • Supervisor must ensure that the Operator provides his/her biometric confirmation after every Aadhaar enrolment/update.
  • Supervisor must ensure that Acknowledgement is being printed after every enrolment and dully signed by the resident.
  • Supervisor must ensure that the Original Documents used as Proof of Identity/Proof of Relationship/Proof of Address/Proof of Birth and Signed Acknowledgement Slip is scanned for every enrolment.
  • Supervisor can hold End of Day meeting at the centre for sharing learning of the day and issues faced.
  • Supervisor must take stock of the centre at the end of the day and make arrangements for replacement of faulty devices, hardware and other logistics for smooth enrolments the next day.
  • Check devices periodically for scratches, out of focus images, only partial images getting captured. In case any such problem is noticed, it should be reported to the concerned Enrolment Agency Manager/HQ and a change of equipment should be requested.
  • Ensure all devices and computers are shut down and power is off to avoid accidents.
  • Ensure security arrangements for devices and other equipments.
  • Specific End of Day Reports is available on the client, for selected time period, to facilitate EA Operations. Supervisor can make use of these reports in managing day to day operations at the centre.
  • Supervisor must ensure that staff at the centre observes the highest standards of ethics during the execution of Aadhaar Enrolment/Update and do not ask for any additional money except for the prescribed fee.
  • Supervisor is also responsible for maintaining the confidentiality and security of the data collected during Aadhaar enrolments.
• Backup, Sync and Export
  • Supervisor ensures twice a day data backup of all enrolment data to external hard disk as per UIDAI guidelines. Record date and station number where backup done to ensure that all stations are backed up and none is missed.
  • Supervisor also ensures that enrolment stations are synched at least once in every 10 days.
  • Supervisor manages timely data export of enrolment data for uploading to UIDAI server.
  • Supervisor can maintain a register for data exported. Record date, station number and packets exported at each station for reconciliation purpose.
• End of Day Review / Correction
  • Supervisor must Review all enrolments of the day, End of Day (EoD), to ensure that data entered in the Aadhaar client is correct for each resident. Supervisor may also deploy a fellow operator on-boarded on the machine for end of day review. However, the operator who did the enrolment cannot review his/her own packets.
  • In case any error/logical mismatch are found in the data entered, inform the resident to come to the enrolment centre within correction time frame. Supervisor must sign off by giving his/her fingerprint after End of Day Review.
  • Once correction is done to the resident’s data, the Supervisor will again manually Approve/ Reject the Resident’s packet put on Hold earlier for correction, with appropriate reason if rejected.
• Performance Monitoring
  • The Supervisor cooperates with the UIDAI/Registrar’s monitors in performing monitoring and audit functions at the enrolment centre and answers their questions to the best of his/her knowledge. Supervisor details are recorded during performance monitoring and Supervisor also signs on the performance monitoring sheet along with the monitor.
  • Supervisor ensures audit feedback, if any, is incorporated in process for continuous improvement of enrolment operations and data quality

Q.9 Who is a Supervisor and what are his/her qualifications?

Ans.  A Supervisor is employed by an Enrolment Agency to operate and manage enrolment centres. It is mandatory to have one Supervisor at each Enrolment Centre. To qualify for this role, the person should satisfy the following criteria:

The person should be of age 18 years and above

• The person shall be 10+2 pass and should preferably be a graduate
• The person should have been Enroled for Aadhaar and his/her Aadhaar number should have been generated.
• The person should have a good understanding and experience of using a computer
• The person should have obtained “Supervisor Certificate” from a Testing and Certification Agency appointed by UIDAI.

Before starting work as a Supervisor:

• The person must be engaged and activated by any Enrolment Agency in accordance with UIDAI guidelines prior to commencing enrolments.
• The person should have undergone Training Session conducted by Regional Offices/Enrolment Agency on Aadhaar Enrolment/Update Processes and various equipment and devices used during Aadhaar enrolment.
• The person should have read the complete Training Material on Aadhaar Enrolment/Update available on UIDAI website before giving the certification exam.
• The person should be comfortable with local language keyboard and transliteration

Q.10 How does the Operator perform Correction in Resident’s Data?

Ans. 

•  For correction in any of the above data of a resident, the Operator may use Correction menu on Enrolment Client (one time). Resident data can be corrected within 96 hours of the resident’s enrolment and in the presence of the resident.
• The following requests for changes are included in the scope of the Correction Process:
  • All demographic fields i.e., Name, Address, Gender, Date of Birth / Age*
  • Relationship to resident
  • Mobile
  • Email Address
  • Relationship Details(Relation type, Name and Aadhaar Number)
  • Introducer Name and Aadhaar Number
• If originally the resident was Enroled as a child below 5 years of age, it is invalid to correct the resident age to above 5 years because biometric data was not captured during enrolment.
• The previous Enrolment ID of the resident needs to be entered for correction of resident’s old data. Check resident’s acknowledgement letter for taking Enrolment number, date and time of enrolment for correction.
• PoI, PoA and Parent/Guardian’s acknowledgement letter will also be required at the time of correction process depending on the type of correction.
• A change in Name would require either a verified Enrolment Form and PoI document or an Introducer’s Name and UID. A change in Address would require either a verified Enrolment Form and PoA document or an Introducer’s Name and Aadhaar Number. A change in verified DoB would require a verified Enrolment Form and DoB certificate. If the correction is in data for a child below 5 years of age, then parent details of relationship type, relative name and Aadhaar Number of parent/guardian is also mandatory.
• Only the fields that need a correction are entered in the Correction menu of the software. Fields that are good in original enrolment are not to be retyped during Correction.
• The correction in data will be reviewed with the resident and any one of the biometrics of the resident (provided in drop down menu on client) will also be taken to confirm that the resident is OK with corrections.
• In case the resident is child below 5 years, the biometric of the parent/guardian whose details are entered in the relationship fields, will be taken. The Operator will sign off the enrolment and Supervisor, Introducer sign off will be required in biometric exceptions and Introducer based verification respectively.
• An acknowledgement of correction will be printed at the end of correction process along with the Resident’s photo. The acknowledgement of correction will be signed by Operator and handed over to Resident. The consent will be signed by the resident and filed by the Operator along with the other documents of the resident.

Q.11 What are the Document Scanning Guidelines of UIDAI?

Ans. The Operator will scan Originals of each of the documents below depending on the type of enrolment:

• Enrolment Form – For each Enrolment
• PoI, PoA – For document based enrolments
• DoB document – For Verified Date of Birth
• PoR – For Head of Family Based Enrolments
• Acknowledgement cum Consent – For each Enrolment after Operator and Resident’s signature

• In instances where Original documents are not available, copies attested / certified by a public notary / gazetted officer will be accepted.
• The documents are scanned in a sequence and all document scans are standard size (A4).
• Make sure that the desired portions (the data entered during Aadhaar enrolment) of the document are visible clearly in the scan and the document pages do not overlap.
• Each scanned page must be legible and without any marks due to dust and scratches. Remove the previous scan and re- scan a document where required.
• Once all document pages are scanned, the Operator can see and check the total no. of pages scanned and confirm that all pages are scanned.
• Return all the original documents and Enrolment Form to the resident. Also handover the acknowledgement cum Consent to the Resident.

Q.12 What Does the Operator do after Capturing Demographic and Biometric Data of the Resident?

Ans.

• The Operator will then authenticate himself/ herself to sign-off the data captured for the resident.
• Do not allow anyone else to sign for an enrolment that you have done. Do not sign for enrolments done by others.
• Operator will get the Supervisor to Sign Off in case enrolee has biometric exceptions
• In case the verification type is selected as Introducer/HOF, get the Introducer/HOF to sign off on the review screen.
• If the Introducer is not physically present at the time of enrolment select the check box “Attach later” so that the enrolment can be verified by the Introducer at the End of the Day.
• Operator can select the language in which the legal/declaration text on print receipt shall be printed on consent.
• Operator must ask the resident his/her preferred language in which the receipt must be printed. On selection of any of the declaration language option, the print receipt will be printed in the selected language i.e. English or any local language set on the configuration screen.
• Take Resident’s signature on consent and file the same along with resident’s other documents. The Resident’s consents are important as they are resident’s approval/disapproval, to the UIDAI.
• Sign and Provide Acknowledgement to resident. The acknowledgement is a written confirmation of the resident getting Enroled. It is important for the resident as it carries the enrolment number, date and time that the resident will need to quote when interacting with UIDAI and its Contact centre (1947) for information on his/her Aadhaar status.
• The enrolment number, date and time are also required if any correction in the resident’s data is required to be done using Correction process. Thus the operator must make sure that the acknowledgement and consent printed is clear and legible.
• While handing over the acknowledgement to the Resident, the Operator must inform below to the resident.
  • The Enrolment Number printed on acknowledgement is not the Aadhaar number and that the Resident’s Aadhaar number will be communicated through a letter subsequently. This message is also printed in acknowledgement.
  • The resident must preserve his/her and the children’s Enrolment Acknowledgement Slip for future reference.
  • In case of introducer based enrolment, the introducer will have to properly sign off within the specified period and Resident’s Aadhaar is subject to endorsement by a valid Introducer.
  • There is a 96 hour period during which the resident’s data correction, so in case of any mistake they should avail this facility.
  • To know the Aadhaar Generation Status they can call the Call Centre or log on to e-Aadhaar portal/Aadhaar Portal/website.
  • Aadhaar number will be delivered by the local post office/or other designated agency in the address provided at the time of enrolment.

Q.13 How does the Operator Review Data with the Resident?

Ans.  The Operator must show the data entered to the resident on a monitor facing the resident and if required, read out the content to the enrollee, to ensure that all details captured are correct. During Review of the enrolment data with resident, Operator must read out critical fields to the resident before the Operator Finishes the Enrolment.

• The Operator must reconfirm the following fields:
  • Spellings of Resident’s Name
  • Correct Gender
  • Correct Age/Date of Birth
  • Address – Pin Code; Building; Village/ Town /City; District; State
  • Relationship Details – Parent/Spouse/Guardian ; Relative Name
  • Accuracy and Clarity of Photograph of the resident
  • Mobile Number & Email ID
• In case of any errors, Operator must correct recorded data and review again with the resident. If no corrections are required, resident will approve the data.

Q.14 What are the UIDAI Guidelines for Biometric Data Capture?

Ans.  Biometric Data Capture Guidelines:

• Check resident’s eyes and fingers for fitness (missing/amputated). If the resident has any deformities due to which it is not possible to take fingerprints/iris, these also have to be captured as a biometric exception.
• Check and indicate Biometric Exceptions in the software, only where applicable. Do not mark biometric exceptions where biometrics can be captured. It will be treated as ‘fraud’ and invite strictest penalty.
• In case of Biometric exception, always take the Exception photograph of the resident showing resident’s face and both hands, irrespective of the type of exception.
• The enrolee may not be in a position to keep herself / himself in correct posture for reaching biometric instruments or for photograph due to old age or sickness. In such cases the operator should arrange to take the biometric data by moving the equipment close to the enrolee.
• If the finger/iris of the resident has a temporary damage and it is not possible to capture the biometric, the Operator will record it in exceptions. The resident should later get his/her biometric updated.
• Capture Biometrics – Facial Image, IRIS and Fingerprints for all the residents above 5 years in age.
• In case of any children who are below 5 years in age, only Facial Image and any one parent’s Biometric Confirmation is captured.

Guidelines for Facial Image Capture

• Enrolee Position: For capturing facial image, it is advisable for the operator to adjust the camera instead of the Enrolee to position herself/himself at the right distance or in the right posture. Frontal pose needs to be captured i.e. no head rotation or tilt. The resident should be instructed to be seated properly with their back upright and their face towards the camera.
• Focus: The capture device should use auto focus and auto-capture functions. The output image should not suffer from motion blur, over or under exposure, unnatural colored lighting, and distortion.
• Expression: Expression strongly affects the performance of automatic face recognition and also affects accurate visual inspection by humans. It is strongly recommended that the face should be captured with neutral (non-smiling) expression, teeth closed, and both eyes open and looking into the camera.
• Illumination: Poor illumination has a high impact on the performance of face recognition. Proper and equally distributed lighting mechanism should be used such that there are no shadows over the face, no shadows in eye sockets, and no hot spots. No light exactly above the enrolee should be used since it can cause shadows. Light should be diffused and placed in front of the enrolee so that there are no shadows under the eye.
• Eye Glasses: If the person normally wears glasses, it is recommended that the photograph be taken with glasses. However, the glasses should be clear and transparent. Dark glasses /tinted glasses should be taken off before taking the photograph.
• Accessories: Use of accessories that cover any region of the face is not permitted. For example, women in purdah would have to reveal the full face before the photograph is taken. Similarly women in Ghoonghat would have to clearly reveal the full face before the photograph can be captured. The head may remain covered but the full face contour should be visible.
• Further, accessories like turban/head gear are also allowed as religious/ traditional practices.
• However, accessories like eye patches are allowed due to medical reasons. This would also mean an exception needs to be recorded for Iris, because only one Iris can be captured.
• Operators need to be trained to obtain the best possible face images that satisfy requirements. Even if the quality flag is green but the Operator is able to judge that a better picture can be taken, then same should be attempted. However, it should be borne in mind that recapture should not become harassment for the resident.
• For children, it is acceptable that the child sits on parent’s laps, but it needs to be ensured that parent’s face is not captured along with child’s face. The background may get rejected due to non white screen in case of children but two faces should not get captured in one picture.
• Actionable feedback needs to be checked for captures that fail. Some of the actionable feedbacks in software are:
  • No face Found
  • Enrolee too far
  • Enrolee too close (eye distance in input image is greater than one third of image width)
  • Pose (Look Straight)
  • Insufficient lighting
  • Very low face confidence (faceless, object not identified as human face)
  • Non-uniform lighting (of face in output image)
  • Incorrect background (in output image)
  • Insufficient lighting (bad gray values in face area of output image)
• If any biometric exceptions have been specified on the demographic screen, these should be captured as photographs on the Photograph screen.
• Only facial image is captured for children below 5 years. Iris and fingerprint screens will not get activated for children below 5 years

Guidelines for Capturing Fingerprints

• The images of all the ten fingers are to be captured. The fingerprints must be captured in the sequence of slaps of four fingers of left hand, right hand followed by the two thumbs.
• The fingers have to be positioned correctly on the platen to enable capture. There should be no direct light shining on the platen. Use the Indicators on fingerprint devices for positioning of fingers. The fingers should be placed in right direction on the device. Please consult the manufacturer manual incase of any doubt or else consult the supervisor.
• Use a lint free cloth periodically to clean the platen of the finger print device for good finger print capture
• Check devices periodically for scratches, out of focus images, only partial images getting captured. In case any such problem is noticed, then report to your Supervisor/HQ and request for change of equipment.
• Fingerprints cut off, wet/smudged fingerprint; very light prints due to insufficient pressure will result in poor quality. The resident’s hands should be clean (no mud, oil etc.). Ask resident to wash hands with water and soap, if necessary.
• The fingers should not be excessively dry or wet. Moisten with a wet cloth or dry finger with a dry cloth
• The Enrollee should be requested to place all four fingers of the left hand/right hand/two thumbs to platen of the fingerprint scanner for the four-finger capture to ensure good contact and maximize the area of the captured fingerprints. Ensure that the fingers are placed flat and till the top joint of the finger is placed well on the scanner. The top of the fingers should be within the platen area and not outside the defined area.
• If automatic capture does not happen, the operator should force the capture when force capture tab is enabled in the enrolment software.
• The operator should check the actionable feedback when capture fails. Some actionable feedbacks provided by software are:
  • Number of fingers present does not match with expected number of fingers
  • Finger not positioned correctly
  • Too much Pressure (duty cycle)
  • Too little pressure
  • Central region missing
  • Excessive moisture (wetness)
  • Excessive dryness
• The operator should visually check the image for quality and for typical problems. In case there are problems go back to steps above to retry the capture.
• When image quality is pass or if maximum number of captures are exhausted, move on to the next step
• Fingerprints are best captured in standing position
• In case of additional fingers, ignore the additional finger and capture the main five fingers.
• Make sure your own fingerprints do not get mixed with the resident’s fingerprints. Operators can carefully put small pressure on the resident’s fingers to capture the fingerprints but always make sure not to mix your own fingerprints.

Guidelines for Capturing Iris

• The operator and not the Enrollee will handle the capture device, generally.
• Children can be told that it is like taking photos/pictures so that they are not apprehensive.
• The Enrollee will be required to sit in a fixed position, like taking a portrait photograph.
• The software is able to measure the iris image quality. An initial image quality assessment would be done to provide feedback to the operator during the capture process. The software alerts the operator with actionable feedbacks, if the captured iris image is of insufficient quality. Some actionable feedbacks provided by software are:
  • Occlusion(significant part of iris is not visible)
  • Iris not in focus
  • Gaze incorrect(resident looking away)
  • Pupil dilation
• The iris capture process is sensitive to ambient light. No direct or artificial light should directly reflect off Enrolee’s eyes.
• The device should be held steady. In case device requires to be held by resident, the enrolment operator/supervisor may help the resident to hold the device steady.
• Table light used for facial image capture should be switched off during iris capture. Direct sunlight or any other bright light shining on resident’s eye will create reflections and result in poor quality image.
• Operator must instruct the resident to look straight into the camera, open eyes wide open (one easy way to do this is to ask the resident look angry or stare) and do not blink during iris capture. Resident has to be stationary.
• If resident is experiencing difficulty during Iris scan and recapture is required, then the operator may navigate to next screen to capture other details and then return to Iris capture. This will relax the resident from constant pressure to keep eyes wide open during iris capture.
• The Operator needs to be patient during capture and wait for the device response instead of scrolling, navigating back and forth on screen.

Q.15 What are the UIDAI Guidelines for Demographic Data Capture?

Ans.  Demographic Data Capture Guidelines:

• Enter the Demographic details of the resident from the verified Enrolment/Update Form.
• In case of Aadhaar Update, only the fields which need to be updated should be marked and filled.
• Encourage the resident to add mobile number and email ID in the form, for UIDAI to get in touch with the resident using these details.
• Pay attention to Data Aesthetics during demographic data capture. Avoid improper use of spaces, punctuation marks, capital & small letters during data capture.
• Avoid use of un-parliamentary language & transliteration error.
• Leave those non-mandatory fields blank where no data is provided by resident. Do not enter N/A, NA etc. in fields where Resident has not provided any data.
• Filling Father / Mother / Husband / Wife / Guardian field is not mandatory for residents above the age of 5 years in case the adult is not in a position or does not want to disclose. Then select checkbox “Not Given” in “Relationship to Resident”.
• In case of children below the age of 5 years one of the parents’ or guardian’s name and Aadhaar Number shall be mandatorily recorded.
• It is not compulsory for only father’s name to be recorded against the ‘parent’s name.’ Mother’s name can alone be recorded for the ‘parent’s guardian’s’ name if so desired by the parent.
• Enrolment of the parent is mandatory prior to the child. If the child’s father /mother / guardian has not Enroled or does not possess Aadhaar Number at the time of enrolment, the enrolment of that child cannot be done.
• For Head of Family (HoF) based verification Name, Aadhaar Number of HoF and Relationship Details of the family member to HoF are mandatory details to be entered.

Q.16 What are the Fifteen Commandments that an Operator must remember during Resident Enrolment?

Ans.

• At the Enrolment Centre, Operator’s role is to capture Demographic and Biometric data of the resident getting Enroled as per the guidelines of UIDAI. When performing his/her role as an Operator at an Aadhaar Enrolment Centre ensure the following “Fifteen Commandments”:
• Make sure to Login with your own Operator ID in Aadhaar client, for undertaking enrolments, and log off the application when going away from the seat so that no one else can use your login window for enrolments.
• Capturing GPS coordinates at start of enrolments everyday.
• Make sure that on each login, the date and time setting on the computer is current.
• Make sure that the station layout is as per UIDAI guidelines.
• Brief the enrolment/update process to resident before and during the process to put the resident at ease and facilitate data capture.
• Make sure that the resident has never Enroled for Aadhaar before doing a fresh enrolment using the “Find Aadhaar Facility” provided.
• Make sure all the Original Documents are available which are required for type of Enrolment/Update requested by the resident and belongs to the same resident whose enrolment/update is to be done.
• Encourage the resident to enter their Mobile Number and email id for future communication with the resident and other uses like OTP based Authentication and online Aadhaar Update facility.
• Check that the resident’s Aadhaar Enrolment/Update form is verified and carries Verifier’s signature/thumb print and stamp/initials. The form must also carry Resident’s (Applicant’s) signature/thumbprint.
• Make sure that the resident is well informed that his/her biometric will only be used for Aadhaar Enrolment/Update and no other purpose.
• In case of Introducer/HoF based enrolment, the Introducer/HoF’s signature/thumbprint should be available in the form along with their details filled in the fields provided for Introducer and HoF, respectively.
• Capture demographic and biometric data of the resident in the Aadhaar client software (ECMP/UCL) in the sequence of data capture as per the screens provided on the software client.
• Make sure that the resident’s screen is on all the time during the enrolment/update and ask the resident to cross check the data being entered and review demographic data with resident before signing off.
• Print, sign and provide acknowledgement to the resident and take resident’s signature on consent at the end of enrolment.
• Make sure the Enrolment/Update Form, Original Supporting Documents & Signed Consent slip is uploaded in the Enrolment/Update Client and all documents are returned to the resident.

Q.17 Who is an Operator and what are his/her qualifications?

Ans.  An Operator is employed by an Enrolment Agency to execute enrolment at the enrolment stations. To qualify for this role, person should satisfy the following criteria:

• The person should be of age 18 years and above.
• The person shall be 10+2 pass and should preferably be a graduate.
• The person should have been Enroled for Aadhaar and his/her Aadhaar number should have been generated.
• The person should have a basic understanding of operating a computer and should be comfortable with local language keyboard and transliteration.
• The person should have obtained “Operator Certificate” from a Testing and Certification Agency appointed by UIDAI.

Before starting work as an Operator:

• The person must be engaged and activated by any Enrolment Agency in accordance with UIDAI guidelines prior to commencing enrolments.
• The person should have undergone Training Session conducted by Regional Offices/Enrolment Agency on Aadhaar Enrolment/Update Processes and various equipment and devices used during Aadhaar enrolment.
• The person should have read the complete Training Material on Aadhaar Enrolment/Update available on UIDAI website before giving the certification exam.
• The person should be comfortable with local language keyboard and transliteration
• Operator must submit his/her “On boarding Form” along with the required documents to the Enrolment Agency which in turn submit the form to concerned “UIDAI Regional Offices” for verification.
• After verification Regional Offices will approve/reject the on boarding with the respective Enrolment Agency.
• Enrolment Agency will then add the Operator by taking his/her biometrics in the Aadhaar client software and provide a User Name & Password to operate the Enrolment Machine.
• Enroled User means that the user’s biometric details verification at UIDAI is successfully completed and stored in local database at the enrolment station.

Q.18 What are the Preparatory Activities that an EA must do prior to starting enrolments?

Ans.  Preparatory Stage Activities of an EA

EA must identify their Project & Technology managers who will be part of the Joint Working Group headed by the Head of the Nodal/Registrar Department. Initiation and On-boarding Workshop for EA must organised by Registrar and UIDAI will provide detailed enrolment process & implementation overview. EA must familiarize themselves with Enrolment process and policies including periodic amendments/updates. The scope of work of the Enrolling Agency (EA) includes the following activities:

1. Procure enrolment hardware, software including Biometric Devices as per UIDAI Specifications The enrolling agency should procure enrolment hardware, software including certified biometric devices (for fingerprint and iris capture), used for capture of biometric data at the enrolling station, which conform to UIDAI specifications. EA must procure only those Biometric Devices that are certified by UIDAI or its duly authorized agency. The EAs must also ensure continued technical support by the suppliers for the hardware.

2. Hire & Train Manpower for Enrolment

The Enrolling Agency shall hire manpower, Operators and Supervisors, to operate the enrolment station/centre as per the guidelines prescribed by UIDAI. The enrolling agency must have Technical personnel to provide technical support during enrolment at the enrolment centres. Technical personnel for attending power /system / biometric instrument related maintenance problems should be available on call in a centrally located place covering about six enrolment centres so that the downtime can be minimized. EA must make sure that the Operators and Supervisors are of age 18 years and above. The Operator should be minimum 10+2 pass and should be comfortable using computer. The Supervisor should be minimum 10+2 pass and preferably a Graduate and should have a good understanding and experience in using a computer.

EA must ensure compliance to Labour laws and all statutory provisions in various Labour regulations that is PF, ESI, Industrial Disputes Act, Contract Labour Act and Minimum Wages Act etc.

The personnel should be given mandatory induction training on the various activities and equipment and gadgets involved/used in the enrolment process and resident enrolment, transliteration skills in local language, to enable them to understand and adjust to the local situation. The mandatory induction training shall be compulsory before deployment of the personnel. The EA will inform concerned RO Regional Offices of UIDAI prior to training schedule and will also give a follow-up report.

The enrolment agency shall ensure the availability of the requisite infrastructure for imparting training as per UIDAI guidelines The Operators and Supervisors should have obtained certificate from a testing and certifying agency authorized by UIDAI. Ensure correct certification as per specific roles. A certified Operator cannot work as a Supervisor.

Payments to operators and supervisors should be made preferably to their bank accounts.

3. Enrol Operator/Supervisors and Register and Activate them at UIDAI

Operator /Supervisors must have their Aadhaar numbers generated and certification test passed for getting activated in accordance with UIDAI guidelines prior to commencing enrolments. Do not deploy them for enrolment without the fulfilment of these mandatory requirements.

EA admin user must use unique user IDs for activating their Operator/ Supervisors. Do not use one password for multiple set of Operator IDs. Ensure all details entered are correct on UIDAI technology portal and certification agency’s portal and there is no mismatch.

EA must ensure availability of manpower activated in accordance with Aadhaar guidelines prior to commencing enrolments.

EAs will have to demonstrate that they have certified the active operators, requisite machines and hardware available to be deployed.

EAs will have to declare enrolment station deployment plans i.e. when and where the centers will be established. EAs will also demonstrate that they have the requisite supervision infrastructure available. Based on this information, ROs will assess the

preparedness of the Registrars and EAs and may then allow the on-boarding of stations.

4. Get established as an Enrolment Agency at UIDAI

The EA must receive their EA code from UIDAI

The EA must ask the Registrar to establish the link between them (Attach EA) at UIDAI

Receive admin password for portal and auth code for client registration from UIDAI

Obtain SFTP account setup and password

5. Ensure that Pin code data for planned enrolment locations is checked in Pin Master of Aadhaar software, and is correct and complete. Review and Report missing/incorrect Pin codes and use Pin code correction process for getting the Pin Numbers corrected.

6. Software Installation, Configuration and Registration

The latest version of Aadhaar Enrolment software client needs to be installed, configured and registered with CIDR. The Enrolment Agency needs Auth User and Auth Code from UIDAI technology team to register its clients.

The person performing the system configuration is typically a representative of the Registrar. Normally the Registrar may ask the EA to perform the installation and configuration. In such a case, the configuration and registration may be done in presence of Registrar’s representatives.

Load and test Pre-enrolment data on enrolment centre laptops / desktops and ensure it is accessible / searchable.

All latest Master Data such as Pin code, Operator credentials, list of documents etc. should be loaded on client

Thorough testing of Aadhaar client working in integration with pre-enrolment data and KYR+ applications, along with local language support, pin code and master data availability

Ensure all Registered stations are active at UIDAI

Ensure Operator/Supervisor/Introducer (OSI) are on boarded on the enrolment stations

7. EA must ensure with Registrar that Aadhaar and KYR+ Enrolment Forms are printed, ready for distribution/distributed to residents. If enrolment forms are distributed and filled in advance, it will help speed up enrolment at the Centre. The enrolment forms can be used as a tool for crowd management by controlled distribution.

The print and paper quality of forms should be ensured as the forms will be stored as per Document Management System.

8. Setting up of Enrolment Centre(EC) and Enrolment Stations (ES)

EA will assist Registrar in developing enrolment schedules. EA will work with the Registrar in identification of suitable enrolment centres at scheduled locations. Once EC are identified, EA must ensure readiness of the EC as per the latest Enrolment Centre Setup Checklist (Annexure 1). The Enrolment Centre Setup Checklist by UIDAI enlists the various requirements at Enrolment Centre and Station level and is to facilitate the EA in planning.

Ensure adequate stationary like paper for printing and other logistics are available at centre

Ensure adequate power and other backup arrangement at enrolment centre

Deploy Hardware, Software for Enrolment. Working of all equipment and application at every station must be tested.

EA must not undertake enrolment operations at locations without valid agreement with the Registrars.

The Enrolment Agencies also need to fill the Enrolment Centre details at UIDAI portal.

EA must adhere to Safety Procedures, Rules, Regulations, & Restrictions and shall comply with the provisions of all laws including safety and labour laws, rules, regulations and notifications issued there under from time to time. EA shall take all measures necessary or proper to protect the personnel and facilities and shall observe all reasonable safety rules and instructions.

9. Contact Centre information filled

EA must fill the forms with information required by UIDAI Contact Centre and submit. This information pertains to EA contacts at EC, Enrolment Centre address and working hours etc.

10. Help Create Awareness

Enrolment Agency needs to work with the Registrar in communication and generating resident awareness at grass root level. Prior to the commencement of the Enrolment operations the Enrolment Agency shall work closely with the local governing bodies, key introducers in publicizing the Aadhaar, its importance and schedule for Aadhaar registration in that location. EA must prominently display important information relating to consent and operator responsibilities inside the enrolment centres.

The role of the enrolment agency should be limited to publicising the content provided by the UIDAI/ Registrars. The EA should not add to / modify /delete the content provided by Registrar/ UIDAI.

Q.19 Are EAs allowed to sub-contract Enrolment Work?

Ans. Sub-Contracting of Enrolment Work is not allowed for private/ commercial Organizations/PSUs /Govt. Companies /Autonomous bodies. However, field level manpower such as enrolment operators and supervisors can be hired through third parties. EAs must provide details of the companies from which they are going to hire this manpower. However, Government Organizations may choose to franchise enrolment work to CSCs/ Local Government bodies.

Q.20 Who is an Enrolment Agency (EA)?

Ans. Enrolment Agencies are entities hired by the Registrars for undertaking demographic and biometric data collection for UID enrolment. Enrolment Agencies must ensure continued empanelment by UIDAI in order to be engaged by Registrars. If non-empanelled agencies are engaged by Registrars, they are also subject to the same terms and conditions as the empanelled agencies.

Q.21 What are the Responsibilities of the Registrar under the Aadhaar Project?

Ans. A high level summary of various roles and responsibilities of Registrar are:.

1. Enrolment Planning

As a part of the Enrolment Planning workshop, the Registrar is advised to finalize the targeted enrolment nos., locations to be covered and timelines for the same. This data can in turn be used to plan the no. of Enrolment Stations needed, locations for the same, devices needed, operators to be staffed etc.

Registrars will also decide enrolment approach (phased, sweep etc). It is strongly recommended that the Registrar enrol all residents of the locality and not limit it to their beneficiaries/ customers. ‘Sweeping’ all residents will give Registrars the benefits of economies of scale and optimizing on the cost of enrolment per resident.

Finalize plan to include marginalized/vulnerable communities & areas for CSO involvement. Special enrolment drives should be initiated by registrars in consultation with ROs for the underprivileged, various vulnerable groups and disabled persons.

Identify area of interest for Aadhaar-enabled applications. Identify govt remittances which can be routed through Aadhaar-enabled Bank accounts. Registrars should link their UID enrolment activities to their core programs and citizen centric service delivery.

Registrar will work with the UIDAI to identify Banks to partner with for Financial Inclusion solution. Define processes as required to implement the Financial Inclusion solution.

At times, Registrar’s may have to hold special camps or call residents for re-enrolment like in case where EA machines get stolen or where Resident data packets are irrecoverable due to process/technology failure. Registrar must keep the EA apprised that such situations may arise and they have to be prepared for re-enrolment of residents in such cases.

Registrar must keep the local authorities, Introducers, Verifiers and other stakeholders informed of enrolment schedule
In order to start enrolments, the Registrar has to complete the following activities, many of which can run in parallel and would have commenced post the Project Initiation Workshop:

2. Enrolment Agency Selection and On-boarding

Identify Enrolment Agencies (EA)

1. Registrars may engage Enrolment Agencies for the purpose of enrolling resident into Aadhaar. Registrars will share the details of hired Enrolment Agencies with UIDAI.

2. Registrars are advised to engage only Empanelled Enrolment Agencies. If non-empanelled agencies are engaged, they must be subject to the same terms and conditions as the empanelled agencies.

3. New contracts should include a clause of continued empanelment mandatory for continuation of work. Model RFP/Q templates and the list of empanelled agencies have been published on UIDAI website.

4. No Sub Contracting – Subcontracting has serious impacts on the quality and security of data. Agreement with enrolment agencies should have conditions to discourage sub-contracting. However field level manpower such as enrolment operators and supervisors can be hired through third parties. EAs should be asked to provide details of the companies from which they are going to hire this manpower.

Onboard EA – EA Project & Technology managers need to be identified and added in JWG. Initiation Workshop for EA needs to be held by Registrar and UIDAI to provide detailed enrolment process & implementation overview.

Identify Enrolment Agency related requirements of EA training, device/resource capacity planning.

Procure infrastructure and equipment including certified biometric devices as per standards defined by the UIDAI, through the designated enrolment agencies.

It is recommended that the Registrar must insist on Enrolment agencies using only trained operators/supervisors. All Enrolment Operators need to be tested and certified; keeping in mind the significant impact they have in collecting good quality and accurate data from residents.

3. Enrolment Centre and Stations

Enrolment Centers and their Location

1. Registrar will identify and co-ordinate for suitable locations where Enrolment Centers may be setup keeping in mind law and order, terrain, local weather conditions, security, power availability, approach/access to the area and lighting. Refer Resident Enrolment Process document for Centre selection guidelines.

2. Non-state registrars should work in coordination with ROs and state nodal departments. NSRs should also have enrolment centres only in and around their premises to ensure close supervision. Bank NSRs can also be allowed to enrol through special camps provided that they have cleared these enrolment plans with the State UIDIC &/or the State Nodal officer.

3. Registrars should plan for setting up permanent enrolment centres. Registrars need to maintain at least a skeletal enrolment network in their respective locations, after the ‘enrolment sweeps’ are completed to facilitate on-going enrolments and updation.

Decide Number of Stations for Each Centre

1. The number of stations can be decided based on the target number of days for completion of enrolment in the particular area or the district and the expected number of enrolees in the area. Model RFP published on UIDAI website provides an excel sheet for facilitating calculation of number of stations.

2. Tables, lighting, backdrops, height of table, chairs, positioning of resident and operator, and issue of direct sunlight for photo capture, all these need to be considered for enrolment station setup.

3. Ensure Setup & registration of enrolment stations as Active production machines with UIDAI. The enrolment agencies may be asked to submit their machine deployment plans and their preparedness as per a prescribed checklist. ROs will assess the preparedness of the Registrars and EAs and may then allow the on-boarding of stations.

4. Registrar must Review the Enrolment Centre Setup checklist with Enrolment Agency and verify if all required activities are completed.

4. Define KYR+ fields

The AADHAAR Enrolment Client application captures the KYR (Know Your Resident) data. The registrars may require capturing some other registrar specific fields related to residents called as KYR+ data. For example, in case of PDS data, information such as APL (Above poverty line), BPL (Below poverty line), Family Details, etc. may be collected as part of KYR+ data. If any KYR+ fields are to be collected, define those fields and initiate technology integration with respect to data capture API and logistics. However, experience suggests that the number of fields proposed to be captured at the enrolment station must be kept at minimum as residents cannot be expected to bring multiple documents at the time of enrolment.

5. Pre-Enrolment Data

Registrar may want to complete the demographic data capture and verification ahead of the biometric capture. This step is called pre-enrolment. In case where Registrar has a good database, Registrars can share this with Enrolment Agencies to pre-populate the AADHAAR Enrolment Client. This data would reduce the effort and time of the enrolment operators during data capture process at the enrolment centres during resident’s presence. The details of the database need to be discussed and sent to UIDAI in advance in prescribed format and aligned to UIDAI requirements. However, pre-enrolling residents is not mandatory.

6. Check Pin Code Master

Registrar must Review and get Pin code master data corrected and completed prior to start of enrolments in the region. Registrar should provide list of PIN codes to be corrected in PIN codes master to UIDAI using existing Pin Code correction process.

7. Review list of Approved documents

UIDAI has defined a list of valid documents to be used during Aadhaar enrolment process as Proof of Identity (PoI), Proof of Address (PoA), Proof of Relationship (PoR) and Date of Birth (DoB). However, UIDAI and Registrars have the authority to amend and enlarge the list of PoI and PoA documents in some exceptional circumstances. Registrars may add any other required document not in the list, in consultation with UIDAI Regional Office. The Enrolment Agencies will then download the master for documents in the client stations, pertaining to the Registrar, for use during enrolment.

8. Send local language requirements

Send local language requirements for contact centre, enrolment client (label/text, transliteration). Complete local language translation for labels, print receipts/letter in coordination UIDAI.

9. Biometric data need of registrar identified

Registrars may analyse their requirement for resident data and capability to securely manage and store data. It is not necessary for Registrar to store resident’s biometric data. Registrars are, instead, encouraged to adopt online authentication offered by UIDAI – this will require no local/offline storage of biometric data in registrar applications. However, if the Registrar decides to store the biometric data, then Registrar will have to share a plan to retrieve, manage and store data with UIDAI, for UIDAI to start creating Registrar data packets.

10. Provide registrar public key for data encryption

Registrars must provide their public key to the UIDAI for the purpose of encrypting the EID-UID mapping file that UIDAI will share with Registrars after Aadhaar generation. Encrypting using Registrar’s public key provides a layer of security and is prescribed by UIDAI for data transfer. Registrar must contact UIDAI for details on public/ private key requirements.

11. Decryption Utility

Registrars must develop their own decryption utility for decrypting the EID-UID mapping file. Registrar should also successfully test file decryption.

12. Develop Registrar Technical requirements

Registrar will require technical personnel/system integrators for developing their technical requirements for

Pre-enrolment data capture

KYR+ application

Document storage

Registrar packet transfer/ management & usage

Decryption utility

First mile i.e. data transfer from Enrolment Centres to UIDAI and Registrar

KYR+ data transfer, automating EID-UID mapping in KYR+ database

Receiving EID-UID mapping file from CIDR. Registrar must be ready to receive and update Registrar DBs with EID-UID mapping

Other activation and portal workflow related requirements

13. Other Technology side Requirements

There are some requirements that the Registrar will need to do for integration with UIDAI database:

Get set up as a Registrar in UIDAI database. Send requisite details in prescribed format to UIDAI.

Receive Registrar code, login and password for technology portal and SFTP application

Then Attach EAs on technology portal to establish Registrar – EA linkage.

Update and activate Introducers list on technology portal

Receive and download SFTP application

Define Location Codes – Registrar can assign location codes to each of its schedule and this code can be used by Enrolment Agency in client machines when conducting enrolments in the particular region. The assignment of location codes will help in generating enrolment reports by location code which can be helpful for payment purposes. Registrar’s supervisors at Enrolment Centres will have to monitor the use of correct location codes by Enrolment Agency.

A representative of the registrar performs the system configuration and registration once the software is installed. Normally the Registrar may ask the EA to perform the installation and configuration. In such a case, the configuration and Registration may be done in presence of Registrar’s representatives and/or Registrar must regularly check the registration details on the client like location code, Registrar and EA name etc. Work flow related requirements – At times Registrar may be asked to intervene and given a role in a process workflow for example in cases where resident data packets are on hold due to specific reasons. Registrar will have to complete the given responsibility in a defined time period in such cases.

14. Registrar software readiness and their integration to Aadhaar software

Registrar must check Aadhaar Application Software is ready for deployment with pincode data corrected, registrar public key and local language support included. Test Registrar’s own software and their integration with Aadhaar software.

15. Information, Education & Communication

Registrar will define an integrated IEC Plan & Material leveraging the content developed by the UIDAI. The UIDAI’s IEC guidelines list in detail the different kinds of stakeholders to engage (PRI members, introducers, CSOs, etc.) and the recommended messages and media to use for each of them. The IEC plan lists the activities to be triggered 45/30/15/ 7 days before commencing enrolments.
Registrars must coordinate with UIDAI IEC team for details on their IEC responsibilities.

16. Identify and Deploy Introducers

Registrars will need to identify Introducers who can help enrol beneficiaries who lack PoA/PoI documents.

Registrar identifies introducers region wise and prepares list by District/State in which the Introducer is authorized to work. Registrars can also leverage CSOs to better reach marginalized residents, act as Introducers, and build awareness among them to mobilize enrolments from this group. Based on inputs from UIDAI, review and finalize list of Introducers and notify the same in a public manner.

Introducers need to be Enroled in advance and have their Aadhaar numbers generated, registered and activated in Aadhaar database.

Organize camps for enrolment of Introducers to ensure that all Introducers on the final list are Enroled into the program.

Introducer workshop is held to appraise them about their roles & responsibilities

Introducers are required to sign consent to being a Introducer which is stored by the Registrar. Introducer consent form format is provided by UIDAI. Put in place systems to ensure ongoing monitoring of the Introducer list occurs at regular intervals. Based on performance, make changes/additions to the list as required and share with UIDAI. Ensure that both UIDAI and the Registrar have most up-to-date list of Introducers at all times.

Publicise the Introducer concept to make residents aware. Provide the resident information about acceptable Introducers. Publish list of Introducers and Verifiers at the enrolment centres along with their contact details. Detailed guidelines on Introducer selection, Introducers roles and liabilities are defined by UIDAI and published on UIDAI portal.

17. Identify and Deploy Verifiers

Registrar must appoint Verifiers for every centre.

Firm up Verification process. Shortlist the Verifiers and Registrar’s supervisor. Schedule camps to educate verifiers.

The Registrar must ensure physical presence of verifiers during the operational hours of the enrolment centre and may appoint more than one Verifier in a centre, if and where required. The performance of Verifiers may be monitored by the Registrar.

The list of all Verifiers must be notified, by designation, by the Registrar before commencement of the enrolments and the list should be shared with the Regional office concerned.

They may be paid by the registrars out of the financial support provided by UIDAI to Registrars on successful Aadhaar generation. Roles and Responsibilities of Verifiers are defined by UIDAI.

18. Personnel for Grievance Redressal

The registrar is expected to put in place a Team that would serve to quickly address any matters requiring resolution that may pertain to the Registrar, but may be conveyed to the UIDAI Contact Centre. The Time taken for resolutions is to be finalized jointly.
Registrar should also identify an Officer to whom all relevant grievances may be forwarded and two senior officers for managing escalations of the same.

19. Print and Distribute Enrolment forms

Enrolment form is designed by UIDAI for capturing Aadhaar enrolment data.

Registrar can have a separate form for capturing KYR+ data.

Registrar needs to get the enrolment forms printed in sufficient quantities.

Registrar must ensure that the forms are available/ distributed free of cost at the enrolment centres.

20. Data Transfer

Finalise, with EA, Resident Data packets transfer modalities. Data can be transferred to UIDAI using online SFTP mode or through hard disks/memory sticks sent through suitable courier service.

Also define KYR+ and registrar data packet transfer mode and frequency.

21. For Document Management

UIDAI mandates storage of Enrolment form, PoI, PoA, DoB, PoR, and consent. These documents carry important and confidential resident information.

UIDAI urges to handle enrolment documents with care and protect it from damage and theft. Registrar must do the following:

Identify whether the documents would be stored in hard copy/soft, scanned copy

Setup a mechanism for collecting and securely storing all the documents submitted by residents during enrolment till the UIDAI appointed DMS service provider collects document from registrar offices and provide receipt of the same.

Upon accumulation of specified batches of documents at one site, intimate UIDAI’s DMS service provider for pickup of documents, handover documents and obtain sign off. Detailed process and guidelines of Document management and Registrar’s role in same are published by UIDAI in Document Management Process.

If Registrar wants to store any additional documents, they may develop their own process for storing and managing those documents.

22. Provide requisite data to Contact Centre

The UIDAI has set up a Contact Centre for concern and issues that residents or UIDAI eco system partner may have in terms of enrolment, authentication and identity frauds etc. This contact centre serves as a single point of contact for the organization. Certain information is required by the contact centre, from the Registrar, related to enrolment exercise in their area. Registrars must furnish such details to the Contact centre to help effective functioning of the centre.

23. Monitoring and Audits

Registrar is responsible for Field level execution, monitoring and audit.

Audit enrolment centre readiness, EA processes and their effectiveness. It is recommended that Registrars setup a process to audit the performance of Enrolment Agencies and other partners they engage with.

Registrar must conduct sample audits in the entire gamut of enrolment process and data quality, training, logistics, grievance resolution and updation processes for controllership purposes.

Ensure IEC norms are being adhered to. Advise EAs to deploy IEC elements in a judicious and practical manner. Monitor the performance of

Introducers and Verifiers.

The Registrar may also undertake appropriate measures such as monitoring of payment to operators’ and supervisors’ bank accounts, regular audits of EAs and enrolment centres, etc. to prevent sub-contracting.

Randomly Review Acknowledgement and Consent data against PoI, PoA documents to ensure that data entered in the software is correct for each resident. In case any error is found in the data entered, inform the EA Supervisor and/or resident to initiate data correction.

24. MIS

Registrar must develop their own MIS systems for execution, monitoring and control. Registrar may help provide UID with reports/insights in significant issues as and when required by UIDAI.

25. Data Protection and Security Guidelines for Registrars

Registrars have a fiduciary responsibility and have to exercise a duty of care to secure and protect all the data (demographic and biometric) collected from the resident. UIDAI prescribes broad measures for data protection and security to be adopted by Registrars.

Registrars must refer and abide by the same.

26. Enforcement of UIDAI’s suspension/debarment/dis-empanelment decisions

UIDAI monitors the performance and data quality of Enrolment Agencies and their Operators and Supervisors on a continuous basis.

UIDAI has formulated a suspension policy for non-compliant EAs and their Operators and Supervisors.
Registrar will be notified of the action where suspension/debarment/ dis-empanelment criteria are met. Registrars must get in touch with the UIDAI Regional Office and take immediate appropriate actions when intimated of such decisions.

27. Enforcement of UIDAI’s Returned Letters policy

A report on returned letters will be shared by UIDAI with Registrars. Registrars must Review and investigate the various reason codes for Returned Letters. Where possible and required, Registrars may contact the Residents and educate residents on how to get in touch with contact centre for their Letters. Registrars may involve/take help from India Post in investigations.

28. Ensure UIDAI Exit Policy requirements are fulfilled

If and when Registrar decides to exit the Aadhaar enrolment programme, they must fulfil requirements and sign necessary documents to meet the requirements of UIDAI’s exit policy.

Q.22 How does the Registrar get started on UIDAI project?

Ans. The UIDAI has also defined a detailed Registrar Onboarding Process and Guide in order to support Registrars across the stages of becoming Aadhaar Ready. A high level summary of it is in this document:

1. Setting Up Committees and Joint Working Groups

Set up Apex/ Empowered Committee headed by CM and an Implementation Committee headed by Chief Secretary. It is recommended that UIDAI Regional Office and State UIDICs must coordinate with the State Registrars (SRs) and Non State Registrars (NSRs) in their States to increase accountability across stakeholders and facilitate the working of NSRs in tandem with SRs.

Identify Nodal Department for Aadhaar; Identify Departments which will act as Registrars along with a nodal Officer. Other Departments which are not included as Registrars in the project at the time of enrolment, will have the option of ‘Aadhaar enabling’ their systems at a later date. The Nodal and the Registrar departments can be the same department or different departments.

Ensure MoU is signed

Identify Agency for Receiving financial assistance for enrolment: The UID Authority provides some financial support to its Registrars per successful enrolment into the UID system. To operationalise this arrangement, the Registrars will have to provide the details of the Registrar (name and account details) through which they would like to receive the amount.

Setup Joint Working Group – headed by the Head of the Nodal/Registrar Dept. The other members should be Officers, who can lead the Technology, Process, IEC, Applications teams from the Registrar’s side. UIDAI will nominate appropriate representatives to assist the State Government/Registrars in carrying through the entire process. Bank representatives may be included where the Financial Inclusion (FI) solution is a part of enrolment. Ensure smooth functioning and active participation of the working group during UIDAI – Registrar alignment.

Ensure deliverables / project plan activities as mentioned in the UIDAI Registrar Readiness Checklist (RRC) are executed. Update RRC along with UIDAI nodal officer and EA at each stage. Hand over the signed checklist to Regional Office/Nodal Officer.

2. Sensitization Workshops

A series of sensitization workshops are held to provide an overview of Aadhaar, enrolment and IEC approach, roles and responsibilities at State/District/ Village levels, enrolment strategy and plans.

This will be followed by a set of sub-group workshops and meetings with members of the process, technology, IEC and applications teams respectively to identify the key areas of integration and implement the same. Ensure that Registrar’s technology, process & IEC aspects are aligned with UIDAI.

A “Go Live readiness Workshop” will be scheduled 2-3 weeks before scheduled ‘go-live’ date to take stock of the implementation status on items required to start enrolments. Registrar must advise UIDAI’s focal point on modalities for setting up the on-boarding workshop and should ensure that the required stakeholders and members of working group attend the workshop.

Define the role of Civil Society Organizations (CSOs) in the enrolment process and develop a panel of CSOs at the local level who can help enrol marginalized communities. Social Inclusion is a mandatory requirement for registrars. Special enrolment drives should be initiated by registrars in consultation with ROs for the underprivileged, various vulnerable groups and disabled persons.

Q.23 Who is a Registrar?

Ans. “Registrar” is any entity authorized or recognized by the UID Authority for the purpose of enrolling the individuals for UID numbers. Registrars are typically departments or agencies of the State Government/Union territory, public sector undertakings and other agencies and organizations, who interact with residents in the normal course of implementation of some of their programs, activities or operations. Examples of such Registrars are Rural Development Department (for NREGS) or Civil Supplies and Consumer Affairs Department (for TPDS), insurance companies such as Life Insurance Corporation and Banks.

Registrars will collect demographic & biometric data from residents directly or through Enrolment Agencies. Registrars have the flexibility to collect additional data, which will be referred to as ‘KYR+’ fields for the various applications they have in mind.

The UIDAI has developed standards, procedures and processes, guidelines and technology systems to execute the entire Aadhaar enrolment process which will be adhered to by the Registrars. Registrars can also leverage the Ecosystem that has been built by the UIDAI in order to support them in this process.

FAQs on Enrolling Children

Q.1 How will children be captured in the database?

Ans: For children below 5 years no biometrics will be captured. Their UID be processed on the basis of demographic information and facial photograph linked with the UID of their parents. These children will need to update their biometrics of ten fingers, iris and facial photograph, when they turn 5 and 15. Intimation to this effect will be mentioned in the original Aadhaar letter.

FAQs on Enrolling Differently-abled

Q.1 How will the biometric of the differently-abled and people with no finger prints or rugged hands e.g. beedi workers or people with no fingers be captured?

Ans: The policy will take into consideration these exceptions and the biometric standards prescribed will ensure that these groups are not excluded. In the case of people without hands/ fingers only photo will be used for identity determination and there will be markers to determine uniqueness.

FAQs on Language & Transliteration

Q.1 How do I enter data in local language?

Ans: A local language can be selected during the setup of the enrolment client. The list of available options is a subset of the Input Method Editors (IMEs) installed on the enrolment station. For instance, the operator can install the Google IME (or an IME available from a different source) for Hindi input. When the data entry is performed in English, the text is also transliterated through the IME, and placed on the screen. The operator can then correct this text, using the IME’s built in editing tools, including a virtual keyboard. Certain IMEs allow users to specify a set of macros, and other smart tools to allow easier data entry in the local language.

Q.2 What do you mean when you say that a particular language is supported?

Ans: Supporting a local language implies providing support for:

• Data entry in local language
• Transliteration of English language data to local language
• Labels in local language in the software (on screen)
• Labels in local language in the print receipt
• Import of pre-enrolment data in local language (upcoming)

Q.3 What languages are supported?

Ans: Currently the Aadhaar Letters are being printed in the following 13 languages: Hindi/English, Assamese, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil, Telugu, Urdu.

Q.4 How do I make local language the primary source for data entry?

Ans: At this time, the primary source for data entry is in English. However, as the technology matures, we expect to change the primary language to local language based on reverse transliteration. Since this is a dependency on technology that is not yet available, we cannot assure a date, however – we are targeting a release in Version 3.0.

Q.5 What are the common issues seen with Indian Language Input?

Ans: The most common problem that UIDAI have seen is with installation of the IME, and it’s interactions with the language bar. Further, it is possible to configure the Windows language input to assume a local language keyboard. This is not the same as transliteration, but assumes a different keyboard is being used – and the results are very different. UIDAI have also had difficulty in truly transliterating English words into local language, as they are very different from the language model. This can be better handled by using advanced facilities in the IMEs (for ex. Schemes in Google IME) The language support must be configured on a per user basis, and that makes it harder to manage.

Q.6 How do I import pre-enrolment data in local language?

Ans: At this time, the support has been provided for import of pre-enrolment data in English. During enrolment process, the data is converted from English to local language through the transliteration engine. The operator can correct this data in the presence of the resident. The software is planned to provide support for import of pre-enrolment data in English, local language or both in future versions. For pre-enrolment data imported in local language, it will not be over-ridden by the transliteration engine. However, a soft keypad / IME will be available for editing the data.

Q.7 What language will the database be maintained? In what language will authentication services be provided? In what language will communication between UIDAI and the resident take place?

Ans: The database will be maintained in English. The communication between resident and UIDAI will be in English and the local language.

FAQs on Training, Testing & Certification

Q.1 Is training mandatory?

Ans: Training is not mandatory; however it is recommended that the people desirous of working with the Enrolment Agencies (EA) as Operator /Supervisor and Operator Child Enrolment Lite Client undergo the Training Programme conducted by Registrar & Enrolment Agency.

Q.2 Who will train the EA Operators/Supervisor & Operator CELC?

Ans: Training for the Enrolment Staff is provided mainly by the Registrar & Enrolment Agency internally. The EAs can get their staff trained through their own trainers or by UIDAI Regional Offices on request. The staff can also self-train with the help of Training Material available on https://uidai.gov.in/aadhaar-eco-system/training-testing-certification-ecosystem.html

Q.3 What are the different types of Training available in UIDAI?

Ans: a. Master Trainer Training (TOT) is organized by Regional Offices for creation of Master Trainers who in turn train other EA Staff.

b. Orientation/ Refresher Programs are anchored by ROs for EA Staff for quality enhancement and refreshing their knowledge from time to time as and when any new change is introduced in Enrolment Process.

Q.4 What is the duration of training?

Ans: Duration of training will depend on requirement of Registrar/ EAs. EA may customize the material as per local needs and create additional content to make it Registrar specific, if required.

Q.5 What are the different categories of Training Material available?

Ans: Training Material including Modules on Aadhaar Enrolment and Update, Aadhaar Update and Child Enrolment Lite Client required for certification of EA Staff – Operator/Supervisor and Operator CELC is available on https://uidai.gov.in/enrolment-update/enrolment.html

Q.6 Where can one access Training Material?

Ans: It can be accessed on https://uidai.gov.in/aadhaar-eco-system/training-testing-certification-ecosystem.html

Q.7 Is testing mandatory for working as Enrolment Agency Operator/Supervisor or Operator CELC under UIDAI?

Ans: Yes. Testing and Certification for Enrolment Operator/Supervisor and Operator CELC is mandatory. No enrolment can be performed without a valid certificate.

Q.8 Is there any basis qualification required for certification?

Ans: To qualify for the role of Supervisor, the person should satisfy the following criteria:

a) The person should be of age 18 years and above.

b) The person shall be 10+2 pass and should preferably be a graduate

c) The person should have a good understanding and experience of using a computer

d) The person should preferably have prior experience of working in Aadhaar Enrolment program

To qualify for the role of Operator, the person should satisfy the following criteria:

a) The person should be of age 18 years and above

b) The person shall be minimum 10+2 pass.

c) The person should have a basic understanding of operating a computer and should be comfortable with local language keyboard and transliteration

To qualify for the role of Operator CELC, the person should satisfy the following criteria:

a) The person should be of age 18 years and above.

b) The person shall be minimum 10+2 pass. In case of Anganwadi/Asha Worker, the minimum qualification is 10th pass

c) The person should have a basic understanding of operating a computer and should be comfortable with local language keyboard and transliteration

Q.9 Is Aadhaar Number mandatory for the Certification?

Ans: Yes. To register for the certification exam the candidate should have a valid Aadhaar Number. Exam registration details should be exactly similar to information mentioned in candidate’s Aadhaar. Candidate should download the latest copy of e-Aadhaar having Virtual ID printed from the following link: https://eaadhaar.uidai.gov.in/

Q.10 Where is the question bank for Certification test available?

Ans: Question bank in 13 regional languages containing 510 questions for Operator/Supervisor exam and 75 questions for Operator CELC is available on https://uidai.gov.in/aadhaar-eco-system/training-testing-certification-ecosystem.html 

Q.11 What is the structure of the certification test?

Ans: The duration of Test will be 110 minutes with Text based Multiple Choice Questions only. There will be 110 Questions for Operator/Supervisor Certification and 35 Questions for Operator CELC Certification Exam. The detailed module wise Test Structure is available on https://uidai.gov.in/aadhaar-eco-system/training-testing-certification-ecosystem.html 

Q.12 Who will conduct the test?

Ans: M/S NSEiTLtd (http://uidai.nseitexams.com) is the agency chosen by UIDAI for complete Testing and Certification.

Q.13 What are the fees for taking the Certification test?

Ans: Rs. 470. 82 (including GST) and RETEST FEE Rs. 235.41 (including GST) are applicable. The fee has to be paid online through the facility provided by NSEIT Ltd on its registration portal. Only retest fee is applicable in case the candidate fails or is absent for the exam.

Q.14 What is the validity of exam fee?

Ans: As per UIDAI’s Testing and Certification Policy “The candidates must schedule their test within 6 months of depositing the fee, failing which, their fee shall be forfeited and they shall not be allowed to appear for the test against that fee.

Q.15 Can the EA/Registrar make Bulk Online Payment, Registration and Scheduling of the candidates’ test/retest?

Ans: Yes. The EA/Registrar should contact Training Testing and Certification Division UIDAI HQ for registering for bulk services.

Q.16 Where should contact in case of any problem in Registration?

Ans: You can contact NSEiT Helpdesk on Toll free No.: 022-42706500 or send email to:uidai_admin@nseit.com

Q.17 How will this test be conducted?

Ans: It will an Internet based testing in proctored environment at the specified test centers.

Q.18 Where is the NSEIT Test Centre located?

Ans: Test Centers are available across various states of India. Detailed information regarding the test centers is available on the NSEIT Ltd portal http://uidai.nseitexams.com

Q.19 How many times can I take the test?

Ans: The candidate can take unlimited number of attempts before he passes the certification exam.

Q.20 In case I have to take a retest, would I have to pay the fee again?

Ans: Yes. Every time the retest is taken, fee of Rs 235.41 (including GST per Retest would be applicable.

Q.21 Will I have to take the retest in all the modules even If I pass a few modules in first attempt?

Ans: Yes. Every time the candidate has to clear the complete exam including all the modules.

Q.22 Is there a need of recertification?

Ans: In case the candidate certified for Operator/CELC Operator role wants to become Supervisor, candidate can take certification exam for Enrolment Operator/Supervisor again.

Q.23 Can Blacklisted Operator/Supervisor get recertified?

Ans: No! Aadhaar numbers of all the Blacklisted Operators/Supervisors are blocked. In case the candidate gets recertified, his/her Certificate will be rejected by UIDAI.

Q.24 Who will issue the certificate? UIDAI or NSEiT?

Ans: The Certificate will be given by NSEIT Ltd.

Q.25 How can I familiarize myself with flow of the test flow?

Ans: The test familiarization module or MOCK Exam is available on the NSEIT Ltd portal: https://uidai.nseitexams.com after successful registration and fee payment

Q.26 Where should contact in case of any Certificate is not available with UIDAI database?

Ans: You can contact UIDAI Technical Helpdesk on 080-23099400 or send email to techsupport@uidai.net.in

Q.27 Where should the candidate contact after certification in case of Freelancer?

Ans: You can contact Aadhaar Enrolment Agencies near your location for getting engaged as Enrolment Staff with them

Q.28 Is there any validity of the Certificate?

Ans: Yes, the Certificate is valid for 5 years from the date of issue.

Q.29 Can the certification fee refundable?

Ans: No, there is no refund of the Test/Retest fee.

Q.30 What are the mandatory requirement to register for the Certification Exam

Ans: 

a) Candidate must have his/her mobile number registered in Aadhaar.

b) Candidate must not be blacklisted.

c) Candidate must be 18 Years in Age

d) Candidate must download Offline Aadhaar Information –XML File from https://resident.uidai.gov.in/offlineaadhaar

e) Candidate must download e-Aadhaar containing VID from https://eaadhaar.uidai.gov.in/

f) Candidate must read Test Structure, Leaner Guide and Test Structure available on https://uidai.gov.in/aadhaar-eco-system/training-testing-certification-ecosystem.html

g) Candidate must be qualified for the Test

Q.31 How can the candidate register for the Certification Exam?

Ans: Candidate must read the instruction provided on https://uidai.nseitexams.com/UIDAI/LoginAction_showHowToApply.action

Date of Birth Update in Aadhaar

Q.1 Can I update the date of birth in my Aadhaar?

Ans. YES. You can update the date of birth in your Aadhaar with a valid Date of Birth (DoB) Proof (refer: https://uidai.gov.in/images/commdoc/valid_documents_list.pdf) having your name.

Q.2 I have already updated Date of Birth in my Aadhaar once. Can I update/ correct it again?

Ans. You can update the Date of Birth (DoB) in your Aadhaar only once. In case you have a genuine need to update the DoB again, you have to follow an exception process as given below:

1. Visit any Aadhaar Kendra with a valid Date of Birth (DoB) Proof in your name as per this list:

https://uidai.gov.in/images/commdoc/valid_documents_list.pdf

2. If this request gets rejected, call 1947 or write to help@uidai.gov.in and request for ‘exception update’ by sharing your latest Update Request Number and contact details.

Q.3 I recently updated my Date of Birth, but it got rejected. What to do now?

Ans. If you are updating your Date of Birth for the first time, you may check the reason for rejection of your request by calling 1947 and take corrective action accordingly.

Q.4 I sent my details to help centre/ regional office but my request got rejected. What to do now?

Ans. Please follow the steps applicable to your case:

1. If you have updated your Date of Birth (DoB) prior to 14.10.2019 & it was your first DoB update and it got rejected with reject reasons like ‘Date of Birth gap more than allowed limit’ or ‘Date of Birth already verified’, then, you may update your DoB again by visiting an Aadhaar Kendra. Pls ensure that you submit a valid document (refer: https://uidai.gov.in/images/commdoc/valid_documents_list.pdf) having your name and correct DoB.

2. If your Date of Birth request was submitted after 14.10.2019 and it was your first DoB update, then you may check the reason for rejection of your request by calling 1947 and take corrective action accordingly.

3. If this was the second update in your Date of Birth, then call 1947 or write to help@uidai.gov.in and request for ‘exception update’ by sharing your latest Update Request Number and contact details.

FAQs on Aadhaar Seva Kendra

Q.1 What is Aadhaar Seva Kendra

Ans: ‘Aadhaar Seva Kendra’ or ASK is a single stop destination for all Aadhaar services for the residents. Managed directly by UIDAI, the ASK offer dedicated Aadhaar enrolment and update services to residents in a state-of-the-art environment.

The Aadhaar Seva Kendra offer a comfortable air conditioned environment to residents. All ASK are wheel-chair friendly and have special provisions to service the elderly or specially-abled. More info on ASK available here: https://uidai.gov.in/ecosystem/enrolment-ecosystem/aadhaar-seva-kendra.html

Q.2 How many Aadhaar Seva Kendra are there in India

Ans: In the first phase of the Aadhaar Seva Kendra project, UIDAI plans to set up 114 Aadhaar Seva Kendra across 53 cities in India. These include dedicated centres in all metro cities, all state capitals and Union Territories. A consolidated list of all functional ASK is available at: https://uidai.gov.in/ecosystem/enrolment-ecosystem/aadhaar-seva-kendra.html

The ASK will run along with over 35,000 Aadhaar Kendra already being run by banks, post offices, BSNL and state governments.

Q.3 What are the timings of Aadhaar Seva Kendra

Ans: Aadhaar Seva Kendras are open all 7 days of the week from 9:30 a.m. to 5:30 p.m. (IST). Other registrar-run Aadhaar Kendra follow timings as defined by their respective registrars. Residents may contact their nearby Aadhaar Kendra for more info.

Q.4 Can I update my Aadhaar at Aadhaar Seva Kendra

Ans: Residents can visit any convenient Aadhaar Seva Kendra for the following services:

• Aadhaar Enrolment
• Update of any Demographic Information in their Aadhaar – Name, Address, Gender, Date of Birth, Mobile number or Email Id
• Update of Biometric data in their Aadhaar – Photo, Fingerprints and Iris Scans
• Mandatory Biometric update of children (attaining the age of 5 and 15 years)
• Download & Print Aadhaar

These services are available for any resident of India and NRIs at any Aadhaar Seva Kendra across the country.

Q.5 Is the Aadhaar centre at my nearby bank/ post office also an Aadhaar Seva Kendra

Ans: Aadhaar services are also available at over 35,000 banks, post offices, BSNL centre and state government offices. These centres offer Aadhaar enrolment and update services to residents along with their usual customer services. These are also Aadhaar Seva Kendra in the service sense.

The Aadhaar Kendra can handle up to 50-100 service requests per day. However, the UIDAI-run Aadhaar Seva Kendras have 4/8/16 operator stations with the capacity to handle up to 250/500/1000 service requests per day.  The ASK have a comfortable AC environment and follow Automated Token Management system and Online Appointment system for effective queue management.

Q.6 What is the service process at ASK

Ans: The ASK follow an online Appointment Management System (AMS) for residents who choose to book their appointment prior to visiting the ASK and an automated Token Management System (TMS) for the walk-in residents at the ASK. The last token for the day is given at 5:30 pm everyday

The below image gives a 6 step process of how any resident can update their details in their Aadhaar:

A detailed process video of the services at ASK is available here: https://youtu.be/TjQjys5HPsU . The process is same for Aadhaar enrolment too.

Each Aadhaar Seva Kendra has an Operations Manager and a Centre Manager. In case, any resident has any grievance, they can contact either of these. Further, residents can also reach UIDAI Help Centre at 1947 or email to help@uidai.gov.in 

Q.7 Are the services charges different for Aadhaar Seva Kendra

Ans: The charges for Aadhaar Services are same across all Aadhaar Seva Kendra and Aadhaar Kendra in the country. These are:

S.NO.	SERVICE	COST
1.	Aadhaar Enrolment	FREE
2.	Mandatory Biometric Update	FREE
3.	Demographic Update (Any type/ Any channel)	Rs. 50/- (Inclusive of GST)
4.	Biometric Update	Rs. 100/- (Inclusive of GST)
5.	Aadhaar download and colour print-out on A4 sheet	Rs.30/- per Aadhaar (Inclusive of GST)

Residents may note that there are no charges for the Aadhaar Enrolment/ Correction/ Update Form. Update of more than one field on single instance is considered as one update. These charges are inclusive of any applicable taxes. The residents can make the payment at ‘Cash Counter’ available at the ASK or make online payment (to be launched soon) at the time of booking online appointment from UIDAI website

Q.8 Can I book my appointment for Aadhaar update

Ans: Yes. UIDAI offers online facility to book appointment for Aadhaar enrolment or update to all residents from:

• mAadhaar App
• UIDAI website: https://appointments.uidai.gov.in/bookappointment.aspx 

The resident can use the online appointment service to book appointment for themselves or a family member or friend. This is a FREE service. Additionally, resident can choose to make online payment (to be launched soon) for Aadhaar update at the time of booking appointment.

Watch the video tutorial: https://youtu.be/8ZurY3nrv7U

Q.9 Can I reschedule/ cancel my appointment

Ans: Yes. Login to the appointment portal with the same mobile number/ email ID (as given earlier) and select the previous appointment to reschedule.

Q.10 I did not get my Aadhaar Card. Can I get that at Aadhaar Seva Kendra

Ans: 

• You can download your Aadhaar yourself. You need to have Aadhaar registered mobile number for this.
• If you don’t have your Aadhaar registered mobile number or do not want use this online service, you can use the Aadhaar download and coloured print service available at Aadhaar Seva Kendra at a charge of Rs. 30. Physical presence of the Aadhaar holder is required for biometric authentication.
• You can also order a printed copy of Aadhaar Letter from our website.

Q.11 I lost my Aadhaar and my mobile number is also not registered in Aadhaar. Can I get that at ASK

Ans: Yes. You may visit any UIDAI-run Aadhaar Seva Kendra to download your Aadhaar and get a printout. This service is available at UIDAI-run ASK only. This will be extended to other Aadhaar Kendra in Banks, Post Offices, BSNL Centres or State Government offices later.

You can also follow the below steps to get back your Aadhaar without having to go anywhere:

• Call our helpline 1947 to retrieve your Enrolment ID
• The reprinted Aadhaar is delivered to your registered address within 15 days

Q.12 My Date of Birth/ Name/ Gender update request got rejected and I have been asked to contact Regional Office. Can I do that update at Aadhaar Seva Kendra

Ans: No. The second time update of Date of Birth or Gender or third time update of Name of the resident comes under ‘exception update’. These require due diligence by the authorized officials. You need to contact the Aadhaar regional office that handles your state/ region. Details available here:

https://uidai.gov.in/contact-support/contact-directory/regional-offices.html