GOVERNMENT OF INDIA

MINISTRY OF FINANCE

DEPARTMENT OF REVENUE

CENTRAL BOARD OF DIRECT TAXES

New Delhi, Dated: April 4, 2016

OFFICE MEMORANDUM

Subject: Review of Grievances by Senior Officers – PRAGATI meetings of 27.01.2016 and 23.03.2016-reg.

During the PRAGATI meeting on 27.01.2016, the Hon’ble Prime Minister reviewed the disposal of grievances relating to the Central Board of Excise & Customs. During the interaction, the Hon’ble PM, inter alia, desired that:

‘Secretaries of all Departments having substantial public dealing should personally examine 10 grievances every week and Addl. Secretary/CMD rank and Joint Secretary level officers should examine 20 and 30 grievances respectively every week’

2. During the recent PRAGATI interaction on 23.03.2016 also, the Hon’ble PM reiterated that for timely and proper resolution of public grievances, higher level monitoring of public grievances is necessary.

3. Accordingly it has been decided that all the Members of CBDT and all the Pr.CCsIT/Pr.DGsIT will personally examine 10 CPGRAMS grievances every week. Similarly, all the CCsIT and Pr.CsIT/CsIT will personally examine 20 and 30 CPGRAMS grievances respectively every week. A monthly report about such monitoring of grievances will be forwarded to the Zonal Members by the Pr.CsIT/Pr.DGsIT by 5th of succeeding month. All the Members of the Board will, in turn, forward a consolidated report to Chairman for submission to the Secretary, Revenue for onward transmission to the PMO/DARPG.

4. For the purpose of such examination and monitoring, CIT(C&S) will share the user id and password of CPGRAMS with all the Members of CBDT so that they can directly monitor grievances in their respective zones.

This issues with the approval of Chairman, CBDT.

[F. No. Dir(Hq.)/Ch(DT)/39(2)/2015]

(Dr. B.K. Sinha)

CIT(C&S), CBDT

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