While Registering Digital Signature Certificate , Uploading of XML File and Signing of XML file on Income Tax E-filing websites we faces various problems. In this article we have listed out such problems which are mainly related to use of digital signature while registering and while signing the ITR.
Register DSC
Problem Description : I am not able to register my Digital Signature Certificate.
Corrective Action:This occurs due to the following reasons:
- Check if Java Runtime Environment 1.7 or above is installed in your PC.
- If Java Runtime Environment 1.7 or above is installed in your PC and still you are unable to register DSC to e-Filing application, this is because the Java is disabled. GO TO Internet Options –> Advanced –> Settings . Enable the chec-box for ‘Java’.
Problem Description : While trying to e-File Income Tax Return using Digital Signature Certificate, the ‘Select your .pfx file’ or ‘Select with your USB Token’ buttons are not displayed or are not clickable.
Corrective Action:This occurs due to the following reasons:
- Check if Java Runtime Environment 1.7 or above is installed in your PC.
- If Java Runtime Environment 1.7 or above is installed in your PC and still you are unable to register DSC to e-Filing application, this is because the Java is disabled. GO TO Internet Options –> Advanced –> Settings . Enable the check-box for ‘Java’.
Problem Description : An error appears on the screen: The E-mail ID in the Digital Signature Certificate does not match. Please retry.
Corrective Action:The registered e-mail ID in your e-Filing profile is not the same as in your Digital Signature Certificate. In case it is not the same, you can:
- GO TO ‘Profile Settings’ –> ‘Update contact details’ and change the e-mail ID or,
- Get a new Digital Signature certificate from your Certificate Provider which contains the same e-mail ID as mentioned in your profile.
Problem Description : An error appears on the screen: Invalid Digital Signature Certificate. Please contact your Certicate Provider.
Corrective Action:This could be due to the below reasons:
- Digital Signature Certificate is revoked.
- Digital Signature Certificate is not Level 2 or above. Only Level 2 or above Digital Certificates can be registered on e-Filing website.
- Digital Signature Certificate is not created in SHA-1 (Hash algorithm and 1024 bit RSA) or SHA-2 (Hash algorithm and 2048 bit RSA).
In this case, you should contact the Certificate Provider and get your Digital Signature Certificate checked.
Problem Description : An error appears on the screen: Validity of the Digital Signature Certificate has expired. Please update a valid Digital Signature Certificate.
Corrective Action:The validity period of the Digital Signature Certificate has ended. Attain a new Digital Signature Certificate from the Certified Service Providers and then register.
Problem Description : An error appears on the screen: Validity of the Digital Signature Certificate has not commenced. Please contact your Certificate Provider.
Corrective Action:The validity period of the Digital Signature Certiifcate has not yet started. A Digital Certificate cannot be registered if the validity period is yet to begin. You can:
- Register the same Digital Signature Certificate post the ‘Start date’ of the Digital Signature Certificate.
- Contact your Certificate Provider and attain a Certificate with a ‘Start Date’ same or less than the date of registering the DSC with e-Filing website.
Problem Description : An error appears on the screen: Invalid Digital Signature Certificate. The trusted Parent Certificate could not be verified.
Corrective Action:Digital Signature Certificate does not belong to a Trusted Certificate Provider.
In this case, you should contact the Certificate Provider and get your Digital Signature Certificate checked.
Problem Description :An error appears on the screen:The PAN mentioned in the Digital Signature Certificate does not match. Please retry.
Corrective Action:This could occur due to the below reasons:
- The PAN in the Digital Signature Certificate does not match with your registered PAN. You should contact your Certificate Provider and get the PAN in your Digital Signature Certificate checked.
- If you are a Firm/Company/ AOP/BOI/ Legal authority/ Co-operative society, Artificial Juridical Person/ Trust, ensure that the PAN mentioned in the Digital Signature is that of the current Principal contact (Authorized signatory). If your prinicipal contact has changed, ensure that you have updated the PAN details of the new principal contact (under ‘Profile Settings’ –> ‘Update Principal Contact’s details), and the PAN encrypted in DSC matches with PAN of Principal contact.
Problem Description :An error appears on the screen: The Digital Signature Certificate is already registered.
Corrective Action:A Digital Signature Certificate (DSC) cannot be registered by multiple users. This error appears due to the below reasons:
- The DSC you are registering belongs to someone else. Make sure that the DSC you are registering belongs to you and has your PAN and e-mail ID encrypted.
- The only exception to this rule is that an authorized signatory (principal contact) for an organization should register his/her own DSC to e-File for the organization. The same DSC can be used for personal e-Filing too.
Problem Description :I am the Principal contact (authorized signatory) for a Firm/Company/ AOP/BOI/ Legal authority/ Co-operative society, Artificial Juridical Person/ Trust. I am trying to upload Income Tax Return using Digital Signature Certificate (DSC) for the same but I am getting an error message saying “PAN mentioned in Personal/ Verification section is invalid”. What should I do?
Corrective Action:Please ensure that the PAN entered in the Verification section of the Income Tax Return is your (Authorized signatory) PAN and not of the Firm/Company/ AOP/BOI/ Legal authority/ Co-operative society, Artificial Juridical Person/ Trust.
Also, if the Income Tax Return is being digitally signed, the PAN encrypted in the DSC must match with the PAN mentioned in the verification section.
Problem Description : An error appears on the screen: Invalid File format. Please retry.
Corrective Action:The DSC uploaded is not a valid DSC. Please select a valid DSC and upload it.
Still facing issue with the valid DSC/Invalid DSC :
Solution:Contact Helpdesk with the following details. Helpdesk will raise a ticket and will revert with the solution.
- PAN
- Full Name of the Individual/Name of the Company OR BoI OR Local Authority OR Firm OR Trust OR AOP OR AJP
- DoB/DoI
Opt for Higher Security/ LOGIN
Problem Description :An error appears on the screen:You need to register your Digital Signature Certificate before opting for Higher Security. To register, GO TO –> My Profile –> Register Digital Signature Certificate.
Corrective Action:
- For Individual/CA – Please register your DSC by navigating to –> My Profile –> Register Digital Signature Certificate. On registering, you can enable higher security by navigating to –> My Profile –> Opt for Higher Security.
- For Company/BOI/Local Authority/Firm/Trust/AOP/AJP – Please update your Principal Contact details and register your DSC by navigating to –> My Profile –>Update Principal Contact and then My Profile –> Register Digital Signature Certificate. On registering, you can enable higher security by navigating to –> My Profile –> Opt for Higher Security.
Problem Description :I am not able to enable Higher Security.
Corrective Action:To enable higher security, GO TO ‘Profile Settings’ –> ‘Opt for Higher Security’.
If you are not able to enable higher security, it could be because your Digital Signature Certificate is NOT registered with e-Filing web-site. GO TO ‘Profile Settings’ ? ‘Register Digital Signature Certificate’ and register the Certificate first. Once Certificate is registered, enable the option for higher security.
Problem Description :I have enabled higher security. I am uploading my Digital Signature Certificate during LOGIN but I am unable to LOGIN.
Corrective Action:In case you are not able to LOGIN using Digital Signature Certificate, it could be due to the following reasons:
- The Digital Signature Certificate used for LOGIN is not the registered Digital Signature Certificate. Use the same registered Digital Signature Certificate to LOGIN.
- Digital Signature Certificate is Revoked (Invalid). Contact the Certificate Provider in such cases.
- Digital Signature Certificate is not from a Trusted Certificate provider. Contact the Certificate provider in such cases.
- The Digital Signature Certificate’s validity has EXPIRED. In such cases, you can LOGIN with User ID and Password ONLY (Date of Birth/ Incorporation in case of Individuals, Corporates and Chartered Accountants), but your higher security is disabled. To enable it again, attain a fresh valid Digital Signature Certificate and register. To register, GO TO ‘Profile Settings’ ? ‘Register Digital Signature Certificate’. Once Digital Certificate is registered, you can enable higher security.
Problem Description :I have enabled higher security. I am uploading my Digital Signature Certificate during LOGIN but I am getting an error: Invalid Digital Signature Certificate. Please retry.
Corrective Action:This is because the Digital Signature Certificate being used to LOGIN is not the registered Digital Signature Certificate. Use the same Digital Signature Certificate which is registered to LOGIN.
Problem Description :I have enabled higher security. I am uploading my Digital Signature Certificate during LOGIN but I am getting an error: Invalid Digital Signature Certificate. Please contact your Certicate Provider.
Corrective Action:This error occurs if the Digital Signature Certificate registered with e-Filing is Revoked (invalid). Contact the Certificate Provider in such cases.
Problem Description :I have enabled higher security. I am uploading my Digital Signature Certificate during LOGIN but I am getting an error: Invalid Digital Signature Certificate. The trusted parent certificate could not be verified.
Corrective Action:This error occurs if the Digital Signature Certificate registered with e-Filing is not from a Trusted Certificate provider. Contact the Certificate provider in such cases.
Problem Description :I have enabled higher security. I am uploading my Digital Signature Certificate during LOGIN but I am getting an error: Cannot read Certificate Keystrore file <File Name>. The file is either not in PKCS#12 format (.P12 or .PFX) or is corrupted or the password is invalid.
Corrective Action:This error occurs if the Password is not entered properly OR the Digital Signature Certificate is improper. Ensure the password entered is correct. If the problem persists, contact your Certificate provider.
Forgot Password
Problem Description :I have forgotten my password. How can I reset my password?
Corrective Action:Password can be reset by following the below steps:
- Click on the ‘Login here’ option on the homepage.
- Click on ‘Forgot Password’ link.
- Enter your User ID and click ‘Continue’.
- You can choose to reset your password using one of the three options- Answer Secret Question, Upload Digital Signature Certificate (if registered), OR Provide e-Filing Acknowledgment Number and Bank Account Number.
- Provide the required details and Submit.
- On submission, the details entered are validated. On success, the user will be able to enter the new and confirm password and click SUBMIT.
- User will be able to LOGIN with the new password.
Problem Description :What is the secret question and answer I need to provide to reset my password?
Corrective Action:The Secret Question and Answer is the one selected at the time of registration OR if you have changed it on a later date under ‘Profile settings’.
Provide the same secret question and answer to reset the password.
Problem Description :What is Acknowledgment Number under ‘Enter e-Filed Acknowledgment Number and Bank Account Number’?
Corrective Action:The Acknowledgment Number is the 15 digit number generated when an Income Tax Return is e-Filed. To reset the password using this option, you should enter the Acknowledgment Number, select the Assessment Year for which the return is e-Filed and enter the Bank Account Number as provided in the e-Filed Income Tax Return of the selected Assessment Year.
Problem Description :I am trying to upload the Digital Signature Certificate but it displaying an error.
Corrective Action:In case you are not able to upload Digital Signature Certificate, it could be due to the following reasons:
- The Digital Signature Certificate used is not the registered Digital Signature Certificate. Use the same registered Digital Signature Certificate to LOGIN.
- You have not registered your Digital Signature Certificate.
- Digital Signature Certificate is Revoked (Invalid) or Expired. Contact the Certificate Provider in such cases.
- Digital Signature Certificate is not from a Trusted Certificate provider. Contact the Certificate provider in such cases.
Legal Heir
Problem Description :What all document do I need to attach as a ZIP file during registering myself as Legal Heir?
Corrective Action:You need to scan the following documents and ZIP them in a file:
- Copy of the Death Certificate of the deceased person,
- Copy of the PAN card of deceased person,
- Self attested copy of PAN card of the Legal Heir.
- Self attested copy of Legal Heir Certificate
Problem Description :I received an e-mail from Income Tax Department stating that my request for Legal Heir has been accepted and I am assigned as the Legal Heir for the deceased. Can I e-File for the deceased person now?
Corrective Action:Yes.
Problem Description :I am assigned as the Legal Heir for the deceased person. How can I e-File for the deceased person?
Corrective Action:LOGIN using your own User ID, Password and Date of Birth. Once logged in, GO TO ‘e-File’ –> ‘Upload Return’. Select the PAN from the drop-down option as the deceased’s PAN. Fill the remaining details on the page and upload XML. Sign using DSC if available and applicable.
Problem Description :I am trying to upload Income Tax Return for a deceased but I am getting an error message saying “PAN mentioned on Personal/ Verification section is invalid”. What should I do?
Corrective Action:Please ensure that the PAN entered in the Verification section of the Income Tax Return is your (Legal heir) PAN and not of the deceased person. Also, if the Income Tax Return is being digitally signed, the PAN encrypted in the DSC must match with the PAN mentioned in the verification section.
Problem Description :Whose Digital Signature Certificate (DSC) can I use to e-File the deceased’s Income Tax Return?
Corrective Action:You need to use your own valid Digital Signature Certifcate (DSC) which is registered with e-Filing.
Miscellaneous
Problem Description :I am the Principal Contact (authorized signatory) for a Firm/Company/ AOP/BOI/ Legal authority/ Co-operative society, Artificial Juridical Person/ Trust. I am trying to upload Income Tax Return for the same but I am getting an error message saying “PAN mentioned in Personal/ Verification section is invalid”. What should I do?
Corrective Action:Please ensure that the PAN entered in the Verification section of the Income Tax Return is your (Authorized signatory) PAN and not of the Firm/Company/ AOP/BOI/ Legal authority/ Co-operative society, Artificial Juridical Person/ Trust. Also, if the Income Tax Return is being digitally signed, the PAN encrypted in the DSC must match with the PAN mentioned in the verification section.
Problem Description :I am unable to select the date from the calendar provided.
Corrective Action:Open your Internet explorer browser and GO TO Tools –> Internet Options –> Advanced –> Reset Internet Explorer settings, and Click the Reset button.
Problem Description :I am trying to upload the Income Tax Return XML but I am getting an error ‘fake path and can’t read the file’. What should I do?
Corrective Action:Please do the following settings: Internet explorer –> Tools –>Internal Option –> Security –> reset the setting to medium high, close and reopen the Internet Explorer.
OR
Create a folder called ‘fakepath’ in your C drive and store the XML in the folder. On BROWSE, select this file and upload.
Problem Description :I am trying to upload my Income Tax Return but an error is displayed as ‘Please upload a valid XML’.
Corrective Action:This occurs when the file you are trying to upload is not an XML file. Please ensure that you upload the XML (generated from the Excel utility) and not the Excel.
(Updated on 31.07.2014)
Source- Income Tax Department
Also Read- Trouble Shooting Guide for Problems in accessing www.incometaxindiaefiling.gov.in
sir hm apna payment to kar diye h but email id bhul gye h aadhar card mobile no link tha
kaise use fir se khole sir
“please upload valid signature file error” Given that all requirements are met. This error can be solved by generating the signature file is DSC utility with the ‘Bulk Upload’ option tab.
info: unexpected error occurred while signing exception = no matching registered digital signatory details found.
the digital signature does not match the enrolled dsc
The error is : “Please enter valid DSC PAN” while generating signature file while upload XML
No matching registered digital signatory details found how to solve this problem epfo?
while trying to add digital signature massage is showing that digital signature does not match with enrolld signature though it belongs to same person. how to solve this problem?
Dear Sir,
I am registering DSC in MCA website but one error occurred, Certificates has not been selected but till I updated my internet and java option but it will occurred.., please help me on this.
Hello mates, its fantastic paragraph regarding
teachingand entirely explained, keep it up all the time.
Hi, I am trying to DSC registration through wbcomtax portal. I am using windows 8.1/java_8_101… After logging in, I have clicked on DSC registration and select USB token. Then clicked Read card, but no response further. removed the pop up blocker but still facing same problem. I have tried the same with windows 10/Java_8_101 and result is same. Please help
HI I M TRYING TO UPLOAD TO LLP FORMS BUT IT IS SHOWING ERROR PLZ ATTACH PRACTISING PROFESSIONAL DSC .I CHECKED DSC IS OK. PLZ SUGGEST SOLUTION
Hi.
I entered wrong email id in Dsc form. should i get it registered if there is provision of correcting it later or what should i do? pls guide. thanks
I was able to register the token. However, when I try to upload the xml file, I get the message – Can not read the file for signing filename.xml – I am trying to file ITR 6
Please help
While registering the digital signeture with token, after clicking the Botton ” Select your USB Token Certificate” The following massage box apperiang “Can not Extract the private Key and certificate from the usb token, reason : no certificate found in your key strokes” plz help me to solve such error – See more at: https://taxguru.in/income-tax/solution-problems-registering-dsc-income-tax-website.html#sthash.hzxkDaBw.dpuf
While registering the digital signeture with token, after clicking the Botton ” Select your USB Token Certificate” The following massage box apperiang “Can not Extract the private Key and certificate from the usb token, reason : no certificate found in your key strokes” plz help me to solve such error
What a data of un-ambiguity and preserveness of valuable familiarity about unpredicted
emotions.
I WANT TO DO MY SELF EFILING
AND TRP NOT GIVE ME MY PASSWORD
AND ALSO HE REJECTED MY RESET PASSWORD REQUEST.
WHAT I DO ?
TRP IS NOT GIVE ME MY PASSWORD.
AND HE IS REJECTED MY PASSWORD REQ.
WHAT I DO ? ? ?
while uploding Form 15CA xml statuts is passed but statuts is FAILE.
Error is showing -Internal Communication error,try after sometime or contact to DIT.
if any one knowns how to solve this error, please give your valuable reply.
While registering DSC after login, a message is displaying that “your security setting does not self signing the certificate”. How this can be resolved?
My DSC has Expired and now I want to update my new DSC on MCA but forgot Hint Answer
What is Solution
sir i am try registration on E-filling ITR, but I fill all Information on step 2, but I am not able create password, plz solve problem
I am trying to Register DSC in TRACES, but an error is continuously showing from past 3 days:” Error found while registering DSC, please try after one day”
While uploading the xml file it is giving me error as please load the xml with a valid hash
What is the error “Error occurred while DSC registration. Please try after One day.”
i have registered the DSC file filing the return a have selected “Select your USB Token Certificate” and after selecting it is prompted to select the file when we click it shows the following error
“cannot read the file for signing xxxx.xml.”
Error occurred while DSC registration. Please try after One day – on TRACES while registering DSC
I am having trouble in submitting etender. After downloading pdf file and later signing by digital signature, the signed file is not uploading. I am getting message that the file has been tampered please upload onather file. I tried many a times same result I am getting. I verified the signed file before uploading and that time it shows the is untampered. please do help me in this. Thank you.
what is error :Error occurred while DSC registration. Please try after One day.
Error occurred while DSC registration. Please try after One day.
While registering the digital signeture with token, after clicking the Botton ” Select your USB Token Certificate” The following massage box apperiang “Can not Extract the private Key and certificate from the usb token, reason : no certificate found in your key strokes
requested sir,
my name is rathnam i am applied for DSC this is my last chance,P.G DETAILS ARE WRONGLY ENTERED,
PLEASE SIR
MY PG QUALIFICATION DETAILS ARE WRONGLY ENTERED AS ENGLISH PLEASE CHANGE THIS TO SOCIAL STUDIES AND DATE OF PASSING IS 07/07/2010.
THIS IS LAST CHANCE TO ME PLEASE SIR HELP ME SIR.RESOLVE MY PROBLEM.
MY J.NO:-E11000241485(SOCIAL),
MY ANOTHER j.no:- for ENGLISH
Hi
While trying to login with digital signature it reads the token and lets me validate it also. Then I get a message “press upload button”. But no upload button appears and I cannot proceed any future.
Please help
During login to the wbcomtax.wb.nic.in/Return_14 with my class 2 dsc i entered the DSC pin no. and submitted that but the action is stopped within ‘Reading card’. Nex action not going on.
While registering the digital signeture with token, after clicking the Botton ” Select your USB Token Certificate” The following massage box apperiang
“Can not Extract the private Key and certificate from the usb token, reason : access is denied”
how to solve it? please tell me immediately, its very uegent
While registering the digital signeture with token, after clicking the Botton ” Select your USB Token Certificate” The following massage box apperiang
“Can not Extract the private Key and certificate from the usb token, reason : no certificate found in your key strokes
Is it compulsory to have dsc with epass token? Last year I purchased dsc with 2years validity without token. whether I can use last year procured dsc or I have to purchase now dsc with epass token only?
Getting an error message while registering DSC as
“Application is blocked by security settings
Your security settings have blocked a self – signed application from running”.
Please help me to register DSC in Incometaxefiling.gov.in. – See more at: https://taxguru.in/income-tax/solution-problems-registering-dsc-income-tax-website.html#sthash.JlnVAsZ1.dpuf
Getting an error message while registering DSC as
“Application is blocked by security settings
Your security settings have blocked a self – signed application from running”.
Please help me to register DSC in Incometaxefiling.gov.in.
Getting an error message while registering DSC as
“Application is blocked by security settings
Your security settings have blocked a self – signed application from running”.
Please help me to register DSC in Incometaxefiling.gov.in.
Hi,
I was getting an error: “invalid digital signature certificate. Invalid key usage.” While uploading the file.
On reserch i found this is happening because new class three signatures have 2 signatures inside them, and only one of them works. To be able to do this, we will need to give “friendly name” to the two signature signatures and then it works!!
Erros msg when register dsc digital signature verification failer or your CA is not trusted
pleaser esnsure that your system settings are as per the MCA guidelines mentioned on the portal
When i registered dsc of director then error msg show
(Digital signature verification failer or your CA is not trusted
pleaser esnsure that your system settings are as per the MCA guidelines mentioned on the portal)
What is the solution for this type of error please guide me i m confused
please tell me
While registering the digital signeture with token, after clicking the Botton ” Select your USB Token Certificate” The following massage box apperiang
“Can not Extract the private Key and certificate from the usb token, reason : no certificate found in your key strokes”
I am having class2 certificate and anybody have the olution tothis problem kindly mail to me at [email protected]
Nice information, however should have been posted earlier, not on the last day for IT Returns.
HI,
I M TRYING TO REGISTER MY ACCOUNT ON INCOME TAX SITE AS CHARTERED ACCOUNTANT THEN ERROR IS THAT MEMBERSHIP NUMBER IS ALREADY REGISTERED BUT I NEVER REGISTER THE SAME. AND THEN CLICK ON REACTIVATION LINK THAN WHAT IS THE ENROLLMENT DATE FOR THAT??.
I AM ENTERING IN ENROLLMENT DATE OF MY MEBERSHIP ENROLLMENT DATE AND ALSO TRIED MY DATE OF BIRTH IT ALL SHOWN INVALID..
PLES HELP;;;;;;;;;;
thanks
Please can any one clarify that from where one can obtain LEGAL HEIR CERTIFICATE require to e-file the Income tax return. For Government Employees The office of Tehsildar issue such certiuficate. Succession Certificate and Probate can be obtain from High Court after Paying requisit fees and also incurring other expenses and it takes about 6 to 1 Yr. For a small self employed assessee to get a refund of a few thousand it is a cumbersome proceedure. This feature is added only after November 2012 when the E- Filing web-site was upgraded. till that time no one in the Income Tax department has asked for Legal Heir Certificate. I am unable to get any clarification about this matter from Any of the Income Tax Offices.
You can verify the PAN from the income tax department website by giving correct name and date of birth of the person concerned. it is possible that this pan no might have been camcelled by the IT Authorities if more than one pan was allotted to him
Arati Shah
I am trying to upload Application for DIN number for a newly appointed Director of a company and the PAN Card number is keyed in the application form, it shows that the PAN No. does not exist. I have photocopy of PAN CARD.
Neither MCA nor Income Tax Department is responsive to my emails.Could you please help me.
_ Anirudha M Bhat
[email protected]