Article provides solution to Following Problems-

1. Your Internet connection is working, other websites are opening properly but not opening properly

2. Internet service from ISP is not available or failing intermittently   

3. Able to open the website, however not able to upload XML or use Digital Signature Certificate.            

Trouble Shooting Guide for Problems in accessing –

Issue1  – Internet service from ISP (internet service provider) is not available or failing intermittently.                       

 Resolution- The call centre of ISP needs to be contacted for resolving this issue.

Issue 2 – The      internet connection is   working,  other websites  are opening properly but not opening properly.              

 Resolution- You may try the following fixes:

Check your Windows HOSTS file – Make sure there’s no entry in the hosts file that maps the website’s URL ( to localhost or or an incorrect IP address – it is a possibility if you have imported some third-party hosts file or it’s modified by some malicious software installed in the computer.

Type cmd /k notepad c:WINDOWSsystem32driversetchosts in the Run window to view hosts file

Clear DNS Cache and use Public DNS – The DNS cache keeps a record of sites that you have recently visited on your computer. If that gets corrupted, you may have issues opening sites that were previously accessible without problems including

Type cmd /k ipconfig /displaydns in the Run window to see the cache entries.

If that unreachable website is listed in the cache, type cmd /k ipconfig /flushdns to clear the cache.

Change the DNS of the network connection which you are using in your local PC. You can do this by editing the properties of the internet connection. Two most recommended DNS’ are Google DNS (e.g.,, and open DNS.


Suspend the Anti-Virus and Firewall – If you are running an external software firewall or anti-virus program (like Norton, ZoneAlarm, etc), exit and restart the web browser.

Restart the internet connection.

Issue 3  – Able to open the website, however not able to upload XML or use Digital Signature Certificate.      

Resolution – Check the following post- Solution to Problems in Registering DSC and signing ITR


More Under Income Tax

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Category : Income Tax (28059)
Type : Articles (17826) Featured (4021)
Tags : ICAI (2695) ITR (632)

14 responses to “Solution to Problems in accessing income tax e-filing website”

  1. sankhanidhi Sahoo says: is currently unreachable.


    Why income tax department load unnecessary burden to CA and lawyers for filing of it return as well as tax audit reports.
    If the server does not work, please ask every body to file the return manually as past.

  3. CA Luckey says:

    small extention for a week required


    sir, maine aaj hi assesment year 2014-2015 ke liye return filling ki thi jisme income ki detail dene se pahle hi nill ki return submit ho gai. plz sir you are help me and next proces ki jankari dene ki karipa kare .

  5. s sudarshana says:

    While filing in ITR-1, most of us are struck while entering the income from other sources, viz., interest income as it asks to ‘ensure filling TDS2’; when we don’t have TDS on interest. Best thing is to ignore it and continue.
    Next version should take care of this by substituting ‘ensure filling TDS2 with ‘fill TDS, if any’.

  6. s sudarshana says:

    It is advisable to save the draft frequently and easy to continue, thereafter.

  7. SUSHANT says:

    The session expire incident happen with me too. I then reset cookies and resolved issues. Also do agree on extension for 30 days.

  8. Ishwardas Misra says:

    While filling the form online, session expires and we are logged off after every 10 minutes, even after pressing the button Save Draft, Session is timed out and all entries are lost. Please help.

  9. S.P. Manchanda says:

    As the number itself indicates, extension of filing of Return upto 5.8.13 is welcome step.

  10. Farooq says:

    Professionals should not make a mention of stress related issues as these are part and parcel of work situations when it comes to servicing customers. Proper planning is a key to success and one should avoid last minute hassles

  11. Farooq says:

    Form 26AS too cannot be accessed and the message being flashed is “site not available for technical. Reasons”
    Can somebody help

  12. CA Rajendra Karia says:

    A small extention for a week will also give relief to stressed professionals.

  13. S JEGADEESAN says:

    Yes.Website is not functioning properly.Then how can we file the Return?.Any way at least 5 days extension will give the relaxation to the professionals.

  14. Sunil mewani says:

    I agree, that the extension shd b for at least 30 days

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