Article provides solution to Following Problems-

1. Your Internet connection is working, other websites are opening properly but incometaxindiaefiling.gov.in not opening properly

2. Internet service from ISP is not available or failing intermittently   

3. Able to open the website incometaxindiaefiling.gov.in, however not able to upload XML or use Digital Signature Certificate.  

Trouble Shooting Guide for Problems in accessing –  incometaxindiaefiling.gov.in

Issue1  – Internet service from ISP (internet service provider) is not available or failing intermittently.                       

 Resolution- The call centre of ISP needs to be contacted for resolving this issue.

Issue 2 – The      internet connection is   working,  other websites  are opening properly but incometaxindiaefiling.gov.in not opening properly.              

 Resolution- You may try the following fixes:

Check your Windows HOSTS file – Make sure there’s no entry in the hosts file that maps the website’s URL (incometaxindiaefiling.gov.in) to localhost or 127.0.0.1 or an incorrect IP address – it is a possibility if you have imported some third-party hosts file or it’s modified by some malicious software installed in the computer.

Type cmd /k notepad c:WINDOWSsystem32driversetchosts in the Run window to view hosts file

Clear DNS Cache and use Public DNS – The DNS cache keeps a record of sites that you have recently visited on your computer. If that gets corrupted, you may have issues opening sites that were previously accessible without problems including incometaxindiaefiling.gov.in

Type cmd /k ipconfig /displaydns in the Run window to see the cache entries.

If that unreachable website is listed in the cache, type cmd /k ipconfig /flushdns to clear the cache.

Change the DNS of the network connection which you are using in your local PC. You can do this by editing the properties of the internet connection. Two most recommended DNS’ are Google DNS (e.g. 8.8.8.8, 8.8.4.4, 4.2.2.2) and open DNS.

dns

Suspend the Anti-Virus and Firewall – If you are running an external software firewall or anti-virus program (like Norton, ZoneAlarm, etc), exit and restart the web browser.

Restart the internet connection.

Issue 3  – Able to open the website incometaxindiaefiling.gov.in, however not able to upload XML or use Digital Signature Certificate.      

Resolution – Check the following post- Solution to Problems in Registering DSC and signing ITR

CLICK HERE TO DOWNLOAD TROUBLE SHOOTING GUIDE 

Tags: ,

Join Taxguru’s Network for Latest updates on Income Tax, GST, Company Law, Corporate Laws and other related subjects.

Join us on Whatsapp

taxguru on whatsapp GROUP LINK

Join us on Telegram

taxguru on telegram GROUP LINK

Download our App

  

More Under Income Tax

23 Comments

  1. NATARAJAN says:

    System settings OK. Network provider is BSNL. while connecting to the website for login it shows the secure connection failed. PR_connection_reset_error. whereas the website opening in wifi mode in laptop. How to rectify

  2. Lachman Budhrani says:

    I am unable to open efiling of income tax website for pan aadhar link it just want open after some seconds it come hmmmm it took too long. and ends .

    i read 90 percent of the website is working now when will the india govt have 100 percent of the website working so i can link aadhar with pan

  3. Jabir says:

    When I am trying to upload dully filled ITR3 im getting message “this site cant be reached” (last 2 days same), have tried sevetal times, unsucessful.
    (Have tried after diabling fire wall and anti virus, tryied another browser, still the same) This happened in 07/Jan/2021 and 08/Jan/2021

    1. Jagadish says:

      Since so many days Nimmi (FM Seetharaman) is telling to file returns without waiting for the last minute. She knows the capacity of her website. And you complain now. She means only revenue, not your difficulties.

  4. Ranabir Ghosh says:

    Site opening but not showing the captcha, so can’t login. This happened on and off whole day today 12th December. When able to log in, after uploading XML file gives error IFS Code not matching Bank as per RBI database. Though the bank names automatically populated on ITR utility when IFS Code is typed. Full of bugs.

  5. Jyothi Ballal says:

    I submitted rectification return for 2018-19 in Nov 2019.At first it was rejected, later on processed and a part amount was refunded. Another amount which my employer had paid in wrong TAN was later rectified. This amount is still pending refund. I am unable to lodge a second rectification because the website is still showing my previous rectification as submitted although it is rectified and closed. I have lodged complaint through e nivaran and cpgrams also, nothing is moving. I am at a dead end. How do I get this technical problem rectified?

  6. Ashok Joshi says:

    in incometaxindiaefiling.gov.in => i AM NOT ABLE TO OPEN ITR FORM WHEN CLICKED ON IT FROM THE LINK PROVIDED IN MY ACCOUNT PARTICULARLY IN INTERNET EXPLORER (IT SHOWS BLANK), BUT IT OPENS IN OTHER BROWSERS

  7. KEDAR NATH NAYAK says:

    Why income tax department load unnecessary burden to CA and lawyers for filing of it return as well as tax audit reports.
    If the server does not work, please ask every body to file the return manually as past.

  8. SURESH KUMAR SAINI says:

    sir, maine aaj hi assesment year 2014-2015 ke liye return filling ki thi jisme income ki detail dene se pahle hi nill ki return submit ho gai. plz sir you are help me and next proces ki jankari dene ki karipa kare .

  9. s sudarshana says:

    While filing in ITR-1, most of us are struck while entering the income from other sources, viz., interest income as it asks to ‘ensure filling TDS2’; when we don’t have TDS on interest. Best thing is to ignore it and continue.
    Next version should take care of this by substituting ‘ensure filling TDS2 with ‘fill TDS, if any’.

  10. Ishwardas Misra says:

    While filling the form online, session expires and we are logged off after every 10 minutes, even after pressing the button Save Draft, Session is timed out and all entries are lost. Please help.

  11. Farooq says:

    Professionals should not make a mention of stress related issues as these are part and parcel of work situations when it comes to servicing customers. Proper planning is a key to success and one should avoid last minute hassles

  12. Farooq says:

    Form 26AS too cannot be accessed and the message being flashed is “site not available for technical. Reasons”
    Can somebody help
    Mustafa

  13. S JEGADEESAN says:

    Yes.Website is not functioning properly.Then how can we file the Return?.Any way at least 5 days extension will give the relaxation to the professionals.

Leave a Comment

Your email address will not be published. Required fields are marked *

Search Posts by Date

March 2024
M T W T F S S
 123
45678910
11121314151617
18192021222324
25262728293031