Onus to Prove Deficiency in Service is on Complainant: SC

SGS India Ltd. Vs Dolphin International Ltd. (Supreme Court) The onus of proof of deficiency in service is on the complainant in the complaints under the Consumer Protection Act, 1986. It is the complainant who had approached the Commission, therefore, without any proof of deficiency, the opposite party cannot be held responsible for deficiency in service. In this regard, the bench referred to the decision in Ravneet Singh Bagga v. KLM Royal Dutch Airlines (2000) 1 SCC 66 in which it was observed thus: The deficiency in service cannot be alleged without attributing fault, imperfection, shortco...