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As we are aware that regarding passwords of Income Tax login on E-filing portal, there are various possibilities like forget password, change password or reset password. Today I am covering these all the possibilities with the detailed procedure of how to resolve this problem.

How to Change the Password?

Perform the following steps to change the password in e-Filing:

Steps

Description

Step 1 Logon to ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in
Step 2 Go to the ‘Profile Setting’ menu located at the upper-right side of the page ⇒ Click ‘Change Password’
Step 3 Enter ‘Current Password’ (Existing password) ⇒ Enter ‘New Password’ ⇒ Confirm the ‘New Password’ ⇒ Click ‘Submit’

How to Change the Password, if I forgot the password?

Steps

Description

Step 1 Click ‘Forgot Password’ located at Login page
Step 2 Enter the ‘User ID’ and ‘Captcha Code’ -> Click ‘Continue’
Step 3 Select any one of the following option from the dropdown list:

• Answer Secret Question

• Upload DSC

• Using OTP(PIN)

• Using Aadhaar OTP

Step 4 Click ‘Continue’ -> Provide the mandatory details -> Click ‘Submit’

How to Reset the Password, if I forgot the password?

Registered user can reset the password using one of the following options:

1. Answer Secret Question.

2. Upload DSC

3. Using OTP (PINs)

4. Using Aadhaar OTP

Reset Password

Option 1: Answer Secret Question

To Reset Password using the ‘Answer Secret Question’ option, the steps are as below:

Step 1: In Homepage, Click on “LOGIN HERE”

Step 2: Click on “FORGOT PASSWORD” link.

Step 3: User must provide User ID, CAPTCHA and click on CONTINUE button.

Step 4: Select ‘Answer Secret Question’ from the drop down options available and click CONTINUE button.

Step 5: Enter the Date of Birth/Incorporation from the Calendar provided (Mandatory)

Step 6: Select the Secret Question from the drop down options available (Mandatory)

Step 7: Enter the ‘Secret Answer’ and Click on “Submit”.

Step 8: On success, the user must enter the New Password and confirm the password.

Step 9: Click on “SUBMIT”

Once the password has been changed a success message will be displayed. User can login with new password.

Option 2 – Upload Digital Signature Certificate

To Reset Password using the ‘Upload Digital Signature Certificate’ option, the steps are as follows:

Step 1: In Homepage, Click on “LOGIN HERE”

Step 2: Click on “FORGOT PASSWORD” link.

Step 3: User must provide User ID, CAPTCHA and click on CONTINUE button.

Step 4: Select ‘Upload Digital Signature Certificate’ from the drop down available

Step 5: User can select any one of the two options provided:

    1. New DSC
    2. Registered DSC

Step 6: User must Upload Signature File generated using DSC Management Utility and click on the “VALIDATE” button. The DSC is validated.

Step 7: On success, the user must enter the New Password and confirm the password.

Step 8: Click on “SUBMIT”

Once the password has been changed a success message will be displayed. User can login with new password.

Option 3 – Using OTP (PINs)

To Reset Password using the ‘Using OTP (PINs)’ option, the steps are as follows:

Step 1: In Homepage, Click on “LOGIN HERE”

Step 2: Click on “FORGOT PASSWORD” link.

Step 3: User must provide User ID, CAPTCHA and click on CONTINUE button.

Step 4: Select ‘Using OTP (PINs)’ from the drop down options available and click on CONTINUE button.

Step 5: The user must select one of the options mentioned below

  • Registered Email ID and Mobile Number
  • New Email ID and Mobile Number

Registered Email ID and Mobile Number

New Email ID and Mobile Number

Step 1: Registered Email ID and Mobile number will be displayed.

Step 2: Click on “Validate”. PINs would be sent to registered Email ID and Mobile Number.

Step 3: The user must enter the PINs received to the registered Email ID and Mobile Number and Click on “VALIDATE”.

Step 4: On success, the user must enter the New Password and confirm the password.

Step 5: Click on “SUBMIT”

Step 6: Once the reset password request has been submitted, a success message will be displayed.

User can login with new password after the time specified in communication.

 

Step 1: User must enter new Email ID, Mobile number and one of the three options mentioned below( applicable if user has efiled previously)

a. 26AS TAN – The user must TAN of Deductor, as available in 26AS.

b. OLTAS CIN – The user must enter the BSR Code, Challan Date and Challan Identification Number (CIN) as available in 26AS.

c. Bank Account No – The user must enter the Bank Account number as mentioned in Income Tax Return.

Note: Please enter the details as per any of the e-Filed returns from AY 2014-15 onwards.

Step 2: Click on “Validate”. PINs would be sent to entered Email ID and Mobile Number.

Step 3: The user must enter the PINs received to the provided Email ID and Mobile Number and Click on  “VALIDATE”.

Step 4: On success, the user must enter the New Password and confirm the password.

Step 5: Click on “SUBMIT”

Step 6: Once the reset password request has been submitted, a success message will be displayed.

User can login with new password after the time specified in communication.

 

Note:

  • In case, the user has not received the PINs in a reasonable time, user can opt for Resend PINs.
  • An email along with a link for “Cancellation for the password reset request” will be shared to the registered Email ID and new Email ID. In case the user identifies the request for password reset is un-authorized, then user can click on the Cancellation link provided within 12hours. PAN and DOB validation will be done before aborting the password reset request.

Option 4: Using Aadhaar OTP

Pre-requisite: To generate Aadhaar OTP, Taxpayer’s PAN and Aadhaar must be linked.

To Reset Password using the ‘Using Aadhaar OTP’ option, the steps are as follows:

Step 1: In Homepage, Click on “LOGIN HERE”

Step 2: Click on “FORGOT PASSWORD” link.

Step 3: User must provide User ID, CAPTCHA and click on CONTINUE button.

Step 4: Select ‘Using Aadhaar OTP’ from the drop down available and click on CONTINUE button.

Step 5: User will be redirected to a page where he can confirm his Aadhaar Number. Click “Generate Aadhaar OTP”.

Step 6: Aadhaar OTP will be generated and sent to the Mobile Number registered with Aadhaar. User must enter the Aadhaar OTP received and click on the “VALIDATE” button. The Aadhaar OTP is validated.

Step 7: On success, the user must enter the New Password and confirm the password.

Step 8: Click on “SUBMIT”

Once the password has been changed a success message will be displayed. User can login with new password.

Also, please note that for password reset, please send login credentials to validate@incometaxindia.gov.in. Password reset mails will not be entertained at any other mail id. Please send your request only once. Repetitive mails will be rejected.

Republished with Amendments

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535 Comments

  1. KAMLESH MALI says:

    NAME- KAMLESH MALI
    FATHER’S NAME- RAMLAL MALI
    DATE OF BIRTH- 22/08/1984
    ADRESSESS- DHINKLI ROAD, PRATAP NAGAR
    MOBILE NO- 9462975294

  2. SHARAF UDDIN says:

    DEAR SIR/MADAM
    I WANT TO SAY THAT I HAVE FORGOT MY PASSWORD PLEASE RESET MY PASSWORD AND SENT TO MY EMAIL ID(ADVOCATENARESH18@GMAIL.COM)
    MY DETAILS:-
    PAN:AZHPS7886G
    DATE OF BIRTH:15-04-1965
    PLEASE RESET MY PASSWORD

  3. Virendra Baghel says:

    I have forgotten my email id and password for filling income tax return for AY 2012-13 and 2013-2014. My New ID is veerddo79@gmail.com PAN No AVAPB4825H DOB 31.10.1979. so pleas reset my password and E-Mail id.

  4. Onkar Nale says:

    Please help.
    My Name – Onkar Ramdas Nale
    Father Name – Ramdas Nale
    Pan No- AQPPN0871P
    DOB-03/04/1987
    Residential Adderess- A-302,Chandresh Manor,Kalyan Shil Road,Lodha Heaven,Dombivli (E)
    Permanant Adress-A/p- Dudhebavi,Tal- Phaltan, Dist- Satara, Maharashtra.(415523)
    Please Sent Password E-mail id onkarn@glenmarkpharma.com or
    onkarnale87@gmail.com

  5. abhishek kumar says:

    PAN-CGHPK0668P

    PAN holder’s Name-Abhishek kumar

    DATE OF BIRTH-14/08/1987

    FATHER’S NAME-DIPAK PRASAD

    PAN ADDRESS- NUA GAON,GHATSILA EAST SINGHBHUM JHARKHAND

  6. SETHURAM ALAGAPPAN says:

    I have not registered my PAN on it site, though it showing that PAN already registered. please help me for register my login ID & PASSWORD for return file.

    SUR name- SETHURAM ALAGAPPAN
    MIDDLE name-RAMALAKSHMI
    LAST NAME :- SETHURAMALINGAM
    D.O.B- 25/ 05/1965
    PAN NO – AAFPA8593B
    MY EMAIL ID:- sralaghappan007@gmail.com

  7. INDIRA MATHPAL says:

    DEAR SIR,
    THIS IS TO INFORM YOU THAT I HAVE FORGOTTEN MY PASSWORD SO PLEASE RESET MY PASSWORD AND SEND TO EMAIL ID (ADVOCATENARESH73@GMAIL.COM).
    MY DETAILS:-
    NAME:INDIRA MATHPAL
    PAN NO:AHOPM6870B
    SO I REQUEST YOU TO RESET MY PASSWORD IMMEDIATELY.
    THANKS

  8. UDAY CHAND GHOSH says:

    I have not registered my PAN on it site, though it showing that PAN already registerd
    PAN:-AUSPG7382HI
    PAN HOLDER’S NAME:-UDAY CHAND GHOSH
    DATE OF BIRTH:-08/03/1983
    FATHER’S NAME:- SATRUGHNA GHOSH
    REGISTER PAN ADDRESS:-RANIBANDAPURBAPARA KANKURIA KALNA BURDWAN 713405

    MAIL ID:-8UDAYGHOSH@GMAIL.COM

  9. AJAY KUMAR says:

    NAME-AJAY KUMAR RAJPUT
    PAN NO.-AJQPR8788R
    FATHER’S NAME- LAKHAN SINGH
    DATE OF BIRTH-27-JUNE-1979
    ADDRESESS- RZ-4/207, J BLOCK GALI NO.5, WEST SAGARPUR, DELHI-110045.
    MOBILE NO- 09711707022
    NEW MAIL ID: ajaykrajput777@gmail.com
    PLEASE HELP ME FOR RESET MY PASSWARD. I AM FORGOT MY PASSWARD. PLEASE SEND ON MY MOBILE
    PASSWARD OF INCOME TAX E-FILING.

  10. prabhu lal nagda says:

    NAME-PRABHU LAL NAGDA
    PAN NO.-APNPN7468M
    FATHER’S NAME- SHANTI LAL NAGDA
    DATE OF BIRTH-17-OCT-1990
    ADDRESESS- SHIV COLONY, DHINKLI ROAD.OLD R.T.O. OFFICE,
    DHINKLI ROAD, PRATAP NAGAR UDAIPUR (RAJ.)
    MOBILE NO- 9462975294

    PLEASE HELP ME FOR RESET MY PASSWARD. I AM FORGOT MY PASSWARD. PLEASE SEND ON MY MOBILE
    PASSWARD OF INCOME TAX E-FILING.

  11. rajesh kumar says:

    PAN-ATVPK6104F
    PAN HOLDER NAME-RAJESH KUMAR
    DATE OF BIRTH -01/03/1978
    FATHERS NAME- RAMCHANDRA PRASAD
    REGISTURD PAN ADDRESS-MAIN ROAD , NEW PUL BIKRAM ,PATNA-801104

  12. prabhu lal nagda says:

    PAN-APNPN7468M
    PAN HOLDER NAME-PRABHU LAL NAGDA
    DATE OF BIRTH-17-OCT-1990
    FATHER’S NAME- SHANTI LAL NAGDA
    ADDRESSES- SHIV COLONY, DHINKLI ROAD, OLD R.T.O. OFFICE, PRATAP NAGAR,
    UDAIPUR(RAJ.)
    MOBILE NO.-9462975294

  13. N SRINIVASU says:

    I have forgotten my log in password for IT site incometaxefilingindia. gov.in i did not file my ITR for AY 13-14. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I can’t register again myself since my PAN is already registered. Kindly send a new password to my email id given below.

    PAN : AABCT7077J
    NAME : THE PRUDENTIAL CO-OPERATIVE BANK LTD
    B/I :05/04/1921
    Note: Please send the reset password to either my personal mail id to srinivasun@yahoo.com
    Please do needful help as soon as possible because I need to file the returns for the Assesment Year 2013 -2014

  14. ANIL N BUTE says:

    I have forgotten my log in password for IT site incometaxefilingindia. gov.in i did not file my ITR for AY 11-12. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.Kindly send a new password to my email id given below.

    PAN : AHDPB1609A
    NAME : ANIL N BUTE
    B/D :31/12/1978
    Note: Please send the reset password to either my personal mail id to rameshpawar36@gmail.com
    Please do needful help as soon as possible because I need to file the returns for the Assesment Year 2011 -2012

  15. Saroja Kumar Dash says:

    I have forgotten my log in password for IT site incometaxefilingindia. gov.in i did not file my ITR for AY 11-12. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.Kindly send a new password to my email id given below.

    PAN : AGFPD9123Q
    NAME : SAROJA KUMAR DASH.
    Note: Please send the reset password to either my personal mail id to saroj_dash2006@rediffmail.com
    Please do needful help as soon as possible because I need to file the returns for the Assesment Year 2011 -2012
    Regards,
    Saroj Kumar Dash

  16. achin says:

    I have not registered my PAN on it site, though it showing that PAN already registerd.please help me for register my login ID & PASSWARD for return file.

    name- ACHIN KATKE
    father’s name-RAMESH KATKE
    D.O.B-18/05/1984
    PAN NO – ARZPK5557A
    email – katkeachin@gmail.com

  17. vikrant singh kushwaha says:

    Name : Vikrant Singh kushwaha
    Father Name : Onkar Singh kushwaha
    DOB : 20/05/1982
    PAN CARD NO : BEHPK7431Q
    PHONE NO : 9463969891

    I am unable to open password Please send my password at my email id

    I have not registered my PAN on it site, though it showing that PAN already registerd. When I tried for new password the message comes that your new password will be sent on vickyswati32@gmail.com, but I don’t have an gmail id. I don’t have acknowledgement no. also.

  18. BHOOP SINGH YADAV says:

    Forgate password & user ID
    PAN NO-ABIPY9836D NAME – DR YADAV DOB – 06/06/1973 FATHER NAME – BHOOP SINGH YADAV REG PAN ADD – FIT EME SCHOOL BARODA (GUJRAT)

  19. BUDDHADEB MITRA says:

    DEAR SIR,

    I have forgot my password and could not able to reset the password, please if you arrange for reset password so that I can file my income tax return for the A.Y. 2013-2014 it is most urgent

  20. raghavendra singh bhadoria says:

    Please help.
    My Name – Raghavendra Singh bhadoria
    My Father Name – Jaychandra Singh bhadoria
    My Pan No- ATDPB6996L
    DOB-07/07/1974
    Adderess- 23 Radha krishna nagar,BSF Collony (D.D.Nagar) Bhind road Gwalior (M.P.)
    Please Sent Password E-mail id (bhadauria.raghavendra@gmail.com)

  21. Abhishek Doshi says:

    Dear Concern,

    I need a female candidate for E-filing of Income Tax returns at kolkata. Salary is no bar for eligible & deserving candidates. Mail us ur cv at resume . dnas @ gmail . com

  22. NIBEDITA GHOSH says:

    PAN: AQAPG8100F
    NAME; NIBEDITA GHOSH
    DATE OF BIRTH; 25/04/1986
    FATHERS NAME; RAGHABENDU GHOSH
    EMIAL ID :-balarambhunia8@gmail.com
    DDRESS; HALDIA POLICE QUARTER ,NO. 5/4 ,HALDIA , PIN CODE – 721604,PURBAMEDINIPUR,
    WEST BENGAL,INDIA

  23. JAGDISHBHAI says:

    NAME:JAGDISH KASNAJI KACHHAWA

    PAN NO.:BRZPK0645J

    D.O.B.:29/02/1984

    ID.:BRZPK0645J

    EMAIL:RAHULPANCHIWALA@REDIFFMAIL.COM

    PLEASE SEND SMS RESET MY PASSWORD

  24. Kartika Prasad Prusty says:

    Dear Sir,
    I have forgotten my Password, please send it through my mail_id
    My PAN: AGVPP4181A
    My Name: KARTIKA PRASAD PRUSTY
    Father Name: Raghunath Prusty
    Date of Birth: 18.01.1974
    Address (Old): 432, Matrushakti, Back to Municipality Hospital, Old Town, BBSR-2
    New Address: Plot No: 309, C/O: Laxmidhar Mohapatra
    Lingaraj Nagar, (Near SBI, Mahatab Road), Old Town, BBSR-2

  25. pawan kaumar bardia says:

    NAME:- PAWAN KUMAR BARDIA

    PAN NO. AVVPB8115F

    DOB. 01/08/1972

    FATHER NAME:- SHANTI LAL BARDIA

    MOTHER NAME:- JATAN DEVI BARDIA

    ADDREESS:- OLD LANE GANGASHAHAR

    POST:- GANGASHAHAR

    DITT. BIKANER

    STATE : RAJASTHAN

    Sir…
    plz send my password & userid

    i have forgotten my log in password for IT site incometaxefilingindia. gov.in. I did file my ITR for AY 12-13 however I dont have the acknowledgement (ITR V) & i dont emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.

    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.

  26. SAROJ DEVI says:

    Sir/madam
    NAME-SAROJ DEVI
    FATHER’S NAME- JUGESHWAR SHARMA
    D.O.B- 18/04/1963
    PAN-BWBPD 8314E
    MOBIL NO-9334023367
    EMAIL- bihar1012@gmail.com

    I have not got our password activation pin number ,because I have fill up wrong mobile number please again sent my activation pin number on right mobile number- 9334023367
    yours
    saroj devi

  27. SIDDHARTH GUPTA says:

    PLS HELP US WE HAVE FOFGET MY PASS WARD DETAILS AS UNDER.

    PAN-AIGPG7757C NAME- SIDDHARTH GUPTA, DATE OF BIRTH 15/08/1975 FATHER’S NAME SH. SATYA PAL GUPTA, REGISTERED ADDRESS D-288, NIRMAN VIHAR, NEW DELHI-110092. CONFIRM ON MAIL SHARMASHESHMANI@GMAIL.COM.

  28. parkash gurav says:

    I have forgate my login & password. plz reset my password
    pan no AMXPG2824M date of birth 02/06/1957
    please send my password on my mail

  29. GANGA DUTT SHARMA says:

    my pan card no-AFSPS1746L. I FOORGET MY EFILING PASSWORD.SO PLEASE ISSUED ME NEW PASSWORD FOR SUBMITTING MY IT ERETURN..
    DOB…23-10-1966
    FATHER NAME…SH. KUMAR PRASAD SHARMA
    ADDRESS… C/O BHAWANI SHANKAR PANDEY, GOSAI GALI, BHIMGODA HARIDWAR-249401

  30. om prakask lavati says:

    my pan card no-ACAPL4578J . I FOORGET MY EFILING PASSWORD.SO PLEASE ISSUED ME NEW PASSWORD FOR SUBMITTING MY IT ERETURN FOR THE CURRECT YEAR.

    PLEASE SEND ME PASSWORD FOR MY EMAIL om_lahoti@yahoo.com & MY MOBIL NO.IS 9460716819

  31. SHIMUL DEBNATH says:

    DEAR SIR WHEN I REGISTER MY PAN IT SHOWS THAT MY PAN HAS ALREADY BEEN REGISTERD MY DATEOF BIRTH IS 01/01/1972 FATHERS NAME IS ANATH BANDHU DEBNATH PAN NO -ALOPD7693P PAN HOLDERS NAME SHIMUL DEBNATH MY ADDRES IS ASWINIPALLY SCHOOL ROAD MANIKNAGAR BARASAT NORTH 24 PARGANS PIN CODE-700124

  32. om prakash lavati says:

    om prakash lavati says:
    Your comment is awaiting moderation.
    February 12, 2014 at 10:33 AM

    February 12, 2014 at 10:30 AM

    PAN NO-ACAPL4578J
    NAME-OM PRAKASH LAVATI
    FATHER’S NAME-MADAN LAL LAWATI
    DATE OF BIRTH-26/01/1960
    E-MAIL-om_lahoti@yahoo.com
    mobile no-9460716819

    PAN already registered.When I tried for new password the message comes that your new password.registered email not know.I want to reset my email id om_lahoti@yahoo.com
    please help me in this regard

  33. om prakash lavati says:

    February 12, 2014 at 10:30 AM

    PAN NO-ACAPL4578J
    NAME-OM PRAKASH LAVATI
    FATHER’S NAME-MADAN LAL LAWATI
    DATE OF BIRTH-26/01/1960
    E-MAIL-om_lahoti@yahoo.com
    mobile no-9460716819

    PAN already registered.When I tried for new password the message comes that your new password.registered email not know.I want to reset my email id to vijaybhaisondarva@yahoo.com so that I can upload my xml file.
    please help me in this regard

  34. VIJAYBHAI SONDARVA says:

    PAN NO-BVEPM2320M
    NAME-PAYAL DIPEN MISTRY
    FATHER’S NAME-SHASHIKANTBHAI
    DATE OF BIRTH-20/01/1983
    ADD.-9,KENA BUNGLOWS,STADIUM ROAD.MOTERA,SABARMATI,AHMEDABAD-380005
    E-MAIL-vijaybhaisondarva@yahoo.com
    mobile no-9586815743

    PAN already registered.When I tried for new password the message comes that your new password.registered email not know.I want to reset my email id to vijaybhaisondarva@yahoo.com so that I can upload my xml file.
    please help me in this regard

  35. VIJAYBHAI SONDARVA says:

    PAN NO-BVEPM2320M
    NAME-PAYAL DIPEN MISTRY
    FATHER’S NAME-SHASHIKANTBHAI
    DATE OF BIRTH-20/01/1983
    ADDRESS-9,KENA BUNGLOWS,STADIUM ROAD,MOTERA,SABARMATI,
    AHMEDABAD-380005
    MOBILE NO-9586815743

    I have forgett my password.kindly reset my password and send above mail

  36. SARBANI MUKHERJEE says:

    I have forgotten my log in password for IT site incometaxefilingindia. gov.in i did file my ITR for AY 10-11 however I dont have the acknowledgement (ITR V) emailed to me by IT authorities. There is an option of password recovery by answering the secret question the answer of which I have also forgotten. I cant register again myself since my PAN is already registered.
    Guys if anyone has faced this situation please help as I need to file my ITR for this AY.
    PAN NO-ASBPM5924C
    D.O.B -20/06/1971

  37. PATIL SANDEEP says:

    MY PAN No is registered by some one, and he did not give password. so I could not file my return on e-filling. so I am requesting you to kindly reset my password with above mentioned e.mail.
    Below are My Pan Card Details
    PAN: AQVPP7984R
    NAME; PATIL SANDEEP BALASAHEB
    DATE OF BIRTH; 01/06/1976
    FATHERS NAME; PATIL BALASAHEB KHASHABA
    ADDRESS; AT POST KASEGOAN TAL WALWA DIST SANGLI MAHARASHTRA 415405
    EMIAL ID :- sanlunkhe.1977@rediffmail.com

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