Introduction

Department has introduced e-Nivaran to address all the grievances received through various channels under single window. e-Filing portal has been enabled to receive and address all the grievances. Through e-Nivaran taxpayers can submit grievance in respect to AO, NSDL, UTISL, CPC-ITR, E-filing Website team, CPC-TDS, Directorate of Systems, and SBI-Refund Banker.

e-Nivaran Grievance Submission – Pre-Login

Taxpayer can submit the grievance by following the below steps

Step1: In e-Filing Home page click on “e-Nivaran” tab (Top right end corner).

step 1

Step2: Click one-Nivaran, radio button is provided to Submit/View Grievance.

Step 2

Step3: Select “Submit Grievance”, the following radio buttons is displayed

PAN or TAN Holder

Do not have PAN or TAN

step 3

Step 4: Select “PAN or TAN Holder” option, a text box is provided to enter PAN or TAN. Click on “Submit” button.

Note:

  • If PAN is already registered in e-filing, it will redirected to login page.
  • If PAN is not registered, then the below options shall be provided

Register with e-filing and Continue

No thanks and Continue without registering.

step 4

Step 5: Select “Register with e-filing and Continue”, it will redirect to Registration page.

Step 6: Select “No thanks and Continue without registering”, it will redirect to e-Nivaran Form to raise grievance.

step 5

Step 6: Taxpayer can preview and edit before submitting grievance request.

e-Niaran Form

Step 7: Click on Submit, OTP Pin will be send to respective email-id and mobile no given during time to raising request.

step 7

Step 8: Click on Validate success message will be displayed along with option to download pdf.

Submit Grievance

e-Nivaran Grievance Submission – Post-Login

Taxpayer can submit the grievance by following the below steps

Step1: A link Submit Grievance is provided under e-Nivaran tab.

step 2.1

Step2: Click on Submit Grievance, a Grievance Disclaimer pop-up will be displayed taxpayer has agree it and proceed forward to raise grievance.

step 1.2

Step3: Taxpayer has to enter the details and click on preview and submit.

e- Nivaran form 1

Step 4: Taxpayer can preview and edit before submitting grievance request.

e-niravar form personal detail

Step 5: Click on Submit, OTP Pin will be send to respective email-id and mobile no given during time to raising request.

step 1.5

Step 6: Click on Validate success message will be displayed along with option to download pdf.

Submit Grievance 1

View Grievance Status – Pre-Login

Taxpayer can view grievance status by following the below steps

Step1: In e-Filing Home page click on “e-Nivaran” tab (Top right end corner).

step 1.1

Step2: Click one-Nivaran, radio button is provided to View Grievance Status.

step 2.2

Step3: Click on View Grievance Status and enter Acknowledgement number.

2.3

Step4: Click on Submit, taxpayer has to validate with mobile no and email-id pin received to view Grievance Status and download the pdf.

step 2.4

View Grievance Status -Post-Login

Taxpayer can view grievance status by following the below steps

Step1: To view Grievance Status assesse needs to click on “Grievance Status” under e-Nivaran tab.

step 3.1

Step2: Click on Grievance Status, taxpayer can search by entering Acknowledgement Number/AY/Status.

step 3.2

Note:

  • If Taxpayer click on Acknowledgment number, PDF will get download which contain Grievance request.
  • In case the status is resolved, taxpayer can click on “View” link provided in resolution to view the details of grievance along with the response in the form of pdf.

Step3: Taxpayer can view previous grievance status raised prior on 19th Aug by clicking on“Grievance Status-Prior to 19th Aug 2016”under e-Nivaran tab.

step 3.3

Step4: Click on Grievance Status-Prior to 19th August,2016 ,CPC grievance status raised before 19th Aug 2016 will be displayed.

step 3.4

Step5: Taxpayer can view previously raised grievance by clicking on Request ID (hyperlink)

View Grievance Status -Post-Login

Taxpayer can view grievance status by following the below steps

Step1: To view Grievance Status assesse needs to click on “Grievance Status” under e-Nivaran tab.

Income Tax Grievance Status -Post-Login Step 1

Step2: Click on Grievance Status, taxpayer can search by entering Acknowledgement Number/AY/Status.

Income Tax Grievance Status -Post-Login Step 2

Note:

  • If Taxpayer click on Acknowledgment number, PDF will get download which contain Grievance request.
  • In case the status is resolved, taxpayer can click on “View” link provided in resolution to view the details of grievance along with the response in the form of

Step3: Taxpayer can view previous grievance status raised prior on 19th Aug by clicking on “Grievance Status-Prior to 19th Aug 2016″ under e-Nivaran tab.

Grievance Status-Prior to 19th Aug 2016

Step4: Click on Grievance Status-Prior to 19th August,2016 ,CPC grievance status raised before 19th Aug 2016 will be displayed.

CPC grievance status raised before 19th Aug 2016

Step5: Taxpayer can view previously raised grievance by clicking on Request ID (hyperlink)

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