The ‘e-Nivaran’ offers a paperless mode of lodging the complaints, uploading necessary documents, getting the complaint processed and track status of redressal of the same.

User can submit Grievance related to Assessing Officer, e-Filing portal, Centralized Processing Centre (CPC), TDS Reconciliation Analysis and Correction Enabling System (TRACES), Directorate of Income Tax (Systems), National Securities Depository Limited (NSDL), Unit Trust of India (UTI) and SBI-refund banker.

All major issues on which grievance may arise are categorised into sub-heads. User need to choose the correct category and sub-category along with user enterable personal information. If the grievance does not fall under any of the sub-category, free text field is also provided to capture the grievance. Documents if any required to be submitted to substantiate the grievance can also be uploaded.

This article will cover the procedure of how to submit the grievance, how to check status of the grievance, etc.

e-Nivaran Grievance Submission

There are total 2 ways to submit grievance which are as follows:

1. Taxpayer who do not have registration at e-filing portal

Steps Particulars
Step 1 Visit the ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in
Step 2 Go to the ‘e-Nivaran’ menu located at the upper-right side of the page, Click ‘Submit Grievance’
Step 3 Select ‘Do not have PAN or TAN’ -> Click ‘Submit’ -> Go to ‘Grievance’ tab -> Click ‘Preview & Submit’
Step 4 Enter the six-digit OTP recieved at the given Email ID and Mobile Number ⇒ Click Validate

2. Taxpayer who have registration at e-filing portal

Steps Particulars
Step 1 Logon to the ‘e-filing’ Portal www.incometaxindiaefiling.gov.in
Step 2 Go to the ‘e-Nivaran’ menu located at the upper-middle side of the page -> Click ‘Submit Grievance’.
Step 3 Agree the Grievance Disclaimer.
Step 4 Read all instructions carefully -> Go to ‘Grievance’ tab -> Fill the ‘e-Nivaran’ form -> Click ‘Preview & Submit’

How to check Grievance status

Once the grievance is registered, User will receive a grievance reference number through which they can check the status of the registered Grievance.

Taxpayers can check the status of Grievance through the following ways:

1. Before Login the e-filing portal

Steps Particulars
Step 1 Visit the ‘e-Filing’ Portal to ‘e- filing’ Portal www.incometaxindiaefiling.gov.in
Step 2 Go to the ‘e-Nivaran’ menu located at the upper-right side of the page ⇒ Click ‘View Grievance Status’ ⇒ Enter the ‘Grievance Acknowledgement Number’ ⇒ Click ‘Submit’
Step 3 Enter the OTP receieved at your Email Id and Mobile number provided at the time of submitting the Girevance to view the grievance status

2. After Login the e-filing portal

Steps Particulars
Step 1 Logon to ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in
Step 2 Go to the ‘e-Nivaran’ menu located at the upper-middle side of the page ⇒ Click ‘Grievance Status’

Republished with Amendments

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