Office of the‑
Commissioner of State Tax,
8th floor, GST Bhavan,
Mazgaon, Mumbai — 400010.


Sub: Publishing the list of Taxpayers communicated to GSTN for IT redressal.


1. Circular No. 39/13/2018 dated 3 rd April 2018, issued by the Department of Revenue, Central Board of Indirect Taxes and Customs.

2. Trade Circular No. 13T of 2018 dated 17.04.2018.

No: – JC-MAHAVIKAS/GST/IT Grievance Redressal/B-683    Mumbai Dt ‘ 13/08/2018

Trade Circular No. 20T of 2018

1.  Department of Revenue, Government of India vide a circular No. 39/13/2018 dated 3rd April 2018 has put in place an IT —Grievance Redressal Mechanism to address the difficulties faced by a section of taxpayers owing to technical glitches on the GST portal and the relief that needs to be given to them.

2.  On the similar lines, the Maharashtra State Tax Department has also issued Trade Circular 13T of 2018 on 17th April 2018 and prescribed the procedure and format to address all the technical glitches faced by taxpayers on the GST portal.

3.  As per the procedure laid down in the Trade Circular 13T of 2018, the taxpayers, whose jurisdiction is with State, are submitting their technical issues in the prescribed format to the Nodal Officers and after due verification the cases recommended by Nodal Officer and his supervisory officers, the cases are shared with GSTN on weekly basis for resolution.

4.  The taxpayers, who have submitted their technical issues, are now following with the department to get the updates on the status of their issue. The trade is hereby made aware that the cases, which are being shared with GSTN for resolution under the IT Redressal mechanism, are published by the department on department’s portal . The said list is updated by department on weekly basic and it is available at the below link —

5.   Any communication, received from GSTN in already communicated cases, is being shared with the concerned Nodal Officer of the taxpayers through IT Redressal Officer appointed for each division and location across the state of Maharashtra, who are informed to communicate the GSTN’s response to the concerned taxpayer.

6.   This Trade Circular is clarificatory in nature and cannot be made use of for interpretation of provisions of law. If any member of Trade has any doubt, he may refer the matter to this office for further clarification.

Rajiv Jalota
Commissioner of State Tax,
Maharashtra State

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