Bank liable for Online Fraud transaction If Account holder not at Fault

HDFC Bank Limited Vs Jesna Jose (NCDRC)

In the present case, the Complainant stated that the credit card was in her possession when the disputed transactions had taken place. She has further stated that the transactions had taken place remotely, several miles away from her actual location and therefore, the reason for the fraudulent transactions must be forgery/hacking of the card or some other technical and/or security lapse in the electronic banking system through which the transactions had taken place. The Bank has merely

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