How to Request for Resolution under Online grievances module on Traces

Important information on Request for resolution

• Only registered Deductor can avail the facility of Request for Resolution under Online grievances module.
• Request for Resolution can be raised from FY 2007-08 onwards
• Deductor can upload the relevant documents along with the query

Status of Tickets

• Open–Ticket is with TDS CPC and will be responded within the prescribed SLA
• In-Progress–Ticket has been picked up by TDS CPC and is under resolution
• Clarification Requested –Clarification can be provided only within 7 calendar days of ticket status being ‘Clarification Requested’ else request taxguru.in will be closed
• Closed–Ticket has been resolved by TDS CPC. You can reopen the ticket within 14 working days of closure of ticket
• Re-opened–Ticket can be reopened only when tickets status is ‘Closed’ and it has to be done within 14 working days of closure of ticket

Brief Steps for Request for Resolution

• Step 1 : Login on TRACES as a Deductor with registered User ID and Password
• Step 2: Click on “Request for Resolution” under “Communication” tab to log the request
• Step 3: Select the category (Statement status, conso file, Defaults/Demand etc.) under which request for Resolution is required to be raised
• Step 4: Select required details such as Financial Year, Form type, Quarter, Request Category
• Fill the required details such as Latest statement Token no. etc. along with description of grievances along with supporting documents if any.
• Step 5 : On successful submission of the request, a unique Ticket number will be generated
• Step 6 : Deductor can check the status taxguru.in of the raised ticket in “Resolution Tracking” under “Communication” tab.
• Step 6: Ticket can be re-opened within 14 days once the ticket gets closed

Login to TRACES

Logging Request for Resolution

Logging Request for Resolution (contd.)

Request for Resolution –Category : Statement Status

Request for Resolution Ticket logged

Resolution Tracking

Resolution Tracking (contd.)

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Source- https://contents.tdscpc.gov.in