Important information on Request for resolution

  • Only registered Deductor can avail the facility of Request for Resolution under Online grievances module.
  • Request for Resolution can be raised from FY 2007-08 onwards
  • Deductor can upload the relevant documents along with the query

Status of Tickets

  • Open–Ticket is with TDS CPC and will be responded within the prescribed SLA
  • In-Progress–Ticket has been picked up by TDS CPC and is under resolution
  • Clarification Requested –Clarification can be provided only within 7 calendar days of ticket status being ‘Clarification Requested’ else request taxguru.in will be closed
  • Closed–Ticket has been resolved by TDS CPC. You can reopen the ticket within 14 working days of closure of ticket
  • Re-opened–Ticket can be reopened only when tickets status is ‘Closed’ and it has to be done within 14 working days of closure of ticket

Brief Steps for Request for Resolution

  • Step 1 : Login on TRACES as a Deductor with registered User ID and Password
  • Step 2: Click on “Request for Resolution” under “Communication” tab to log the request
  • Step 3: Select the category (Statement status, conso file, Defaults/Demand etc.) under which request for Resolution is required to be raised
  • Step 4: Select required details such as Financial Year, Form type, Quarter, Request Category
  • Fill the required details such as Latest statement Token no. etc. along with description of grievances along with supporting documents if any.
  • Step 5 : On successful submission of the request, a unique Ticket number will be generated
  • Step 6 : Deductor can check the status taxguru.in of the raised ticket in “Resolution Tracking” under “Communication” tab.
  • Step 6: Ticket can be re-opened within 14 days once the ticket gets closed

Login to TRACES

Login to TRACES

Logging Request for Resolution

Logging Request for Resolution (contd.)

Logging Request for Resolution (contd.)

Logging Request for Resolution

Request for Resolution –Category : Statement Status

Request for Resolution –Category Statement Status

Request for Resolution Ticket logged

Request for Resolution Ticket loggedResolution Tracking

Resolution Track

Resolution Tracking (contd.)

Resolution Tracking (contd)

Resolution Tracking (contd.)

Source- https://contents.tdscpc.gov.in

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