(Tax Payer Services)-II, Ministry of Finance, Govt. of India
E-2, ARA Centre, Jhadewalan Ext.,New Delhi-110055

Phone No. 011-23519117, Fax No. 011-23593268

F. No. Tax Payers’ education/e-services/ADG(TPS-II)/2016-17

Dated: 05.12.2016


The Pr. Chief Commissioners (CCA)/Chief Commissioners of Income Tax, Ahmedabad/Allahabad/Amritsar/Banglore/Baroda/Bhopal/Bhubneshwar/ Bareily/ Chandigarh / Chennai/ Cochin / Coimbatore/ Dehradun / Delhi / Durgapur / Guwahati/ Hubli/ Hyderabad/ Indore / Jaipur Nalpaiguri/Jodhpur / Kanpur/ Kolkata/ Lucknow/ Ludhiana/ Madurai/ Meerut/ Mumbai/ Nagpur/ Nashik/ Panaji/ Panchkula/ Patna/ Pune/ Raipur/ Rajkot/ Ranchi/ Shimla/ Shilong/ Surat/Thane/ Trichy/ Trivandrum/ Udaipur/ Vishakhapatnarn


Sub:- Organizing workshops for Tax Payers education during F.Y. 2016-17-reg.

Vide CBDT Order F.No. A-11011/02/2015 Ad.VII dated 26.02.2016, the Directorate of Income Tax (Tax Payer Services-II) has been given mandate to educate Tax Payers in respect of e-services by organizing workshops/ Seminars across the country. In Para 5 of the said order (copy enclosed), it is stated that Pr. Chief Commissioners of Income Tax of each region will be responsible for dissemination of information with respect to Tax Payer Services initiatives. The vision document submitted by the department of revenue to NITI AYOG contains certain milestones to be achieved in 15 years, 7 years and 3 years time. `To extend the outreach program to all major cities having income tax offices’ is one of the goals set forth in the document. It may be appreciated that the field of tax payer services in the IT Department has become very important with new initiatives and emphasis of the Government of India on e-governance.

This is observed that the tax payers and professionals have not been able to keep up the pace with the changes. As a result, a wide gap has emerged between the initiatives undertaken by the Income Tax Department and acceptance thereof in terms of practices by the stake holders. The success of the initiatives of e-governance lies on the intensive regular efforts of the Department to bridge up the gap between the technological changes and the usage thereof. Unless people are driven home with the new initiatives in the field of tax payer services and got used to working therewith, the objectives of e-governance will get defeated. Therefore, the CBDT Order has highlighted the need to educate the tax payers by organizing regular seminars and workshops at each station in India. The workshops/Seminars should comprise of all the stake holders including the Professionals, representatives of ICAI, CII, ASSOCHEM, Trade and specific business associations/unions besides the tax payers. The workshops/Seminars will aim at educating the tax payers and professionals about E-filing of Returns, Online filing of rectification application, Online filing of TDS returns, single point service centers – Aayakar Seva Kendras, resolution of nagging issues like credit of TDS, mismatch of TDS entries, filing and processing of PAN/TAN Applications, Redressal of Grievances on e­nivaran, use of National Call Centers etc.

In the seminar/workshops the speakers may be from the field, directorate of Systems and directorate of TPS. There may also be volunteers outside the Department who are well Conversant with the tax payer services initiatives being undertaken by the Income Tax Department. But the content and correctness of the speeches/presentations must be checked beforehand by some senior officer of the Department. Such events should be advertised well in advance to optimize the benefits. The field formation is desired to record the proceedings (Audio/Video) of meetings on the electronic devices and send it to the Directorate of Tax Payer Services-II for compilation and analysis. The Directorate of TPS-II will always be available to extend necessary help in this regard. Events may be used for distribution of literature relating to tax payer services. For this purpose, information kiosks may be set up at the venues.

You are requested to direct the Officers responsible in the field to make necessary arrangements for organizing the events. The efforts should be made to ensure that each station of your region is covered at least once in the current Financial Year. The schedule of such events may be sent to the Directorate of TPS-II at an early date on :

ADG(TPS-II):Phone: 011-23519117, Fax: 011-23593268, Mobile No.: 91-8005446924, E-Mail: [email protected],

JDIT(e-services):Phone:011 -23684414, Fax:011-23593268, Mobile No . : 91-9810634881, E-Mail: [email protected]

Yours Faithfully,

(Anil Kumar Misra)
Addl. Director General of Income Tax (TPS-II)
New Delhi.

Copy to:

1. PS, Member (Revenue 86 TPS), CBDT, North Block, New Delhi for kind information

2. PS, DGIT(Admn. TPS), Mayur Bhawan, New Delhi for kind information.

3. Web Manager for uploading the communication.

Addl. Director General of Income ax (TPS-II)

New Delhi.

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