This particular problem happens when there is slow internet connection or network congestion, as the XML is file is not read completely and henceforth > it throws exception stating to upload proper XML. Trying after sometime may resolve this problem. Kindly follow the following steps :
Set the Internet Explorer settings to Low. Go to Control Panel — Java — General — Settings Uncheck the “Keep Temporary Files on my computer” and click the “Delete Files” button and press OK.
Close your existing browser and open a new browser and upload your xml file again. Moreover, use only Internet Explorer or Google Chrome as your browser. If the problem persist, kindly contact the ASK call center at [email protected]