Press Release – Update and Validate Taxpayer Email ID and Mobile Number for their e-filing account

A valid Email ID and Mobile Number has to be registered/ updated on the e-filing website of the Income Tax Department so that direct communication with taxpayer can be possible. For details, taxpayers can view the following link :-  Update your Contact Details in Income Tax E-Filing Portal

The Department will send separate One Time Passwords (OTP) also referred as PIN on the mobile and email provided by the taxpayer. The OTPs have to be entered by the taxpayer after logging into their e-filing account to authenticate the same. The OTPs will remain valid for 24 hours within which the taxpayer has to complete the process. For ‘Foreign/ NRI’ taxpayers, the OTP validation of the email ID would be sufficient.

Validation of email and mobile numbers has been introduced to facilitate taxpayers as in many cases incorrect emails and mobile numbers have been provided and taxpayers did not receive important communication from the Department. Further, it has been observed that in many cases taxpayers are not able to reset their password since the new temporary password from the Department may be sent to their registered email which may be different from the taxpayer’s personal email, e.g. email of their intermediary.

This is a one-time process to validate the mobile number and email ID. However, whenever the taxpayer changes the Mobile Number or email ID in their Profile, the process will be repeated to ensure that the particulars provided are correct. Further, this validation will ensure that Department can send an OTP for resetting the password used for Login in case the taxpayer has forgotten the password.

One mobile number or email ID can be used for a maximum of 10 user accounts as the Primary Contact- Mobile Number and Email ID in e-Filing. This is to ensure that family members and related business concerns (not exceeding 10 separate users) not having personal email or mobile can be covered under a common email or mobile, but in general taxpayers should have their own unique email ID and Mobile registered with the Department.

The taxpayer can enter any other person’s email or mobile number in addition, as a Secondary Contact (without any restriction on the number of user accounts linked as a Secondary Contact). Using “Profile Settings -> My Profile” the taxpayer can select to include the Secondary Contact to also receive emails, alerts etc.

It is advised that the emails and SMS from the Income tax Department may be included in the ‘safe list’ or ‘white list’ to prevent the communications from the Department from being blocked or rejected or sent to Spam folder. Taxpayers are also advised not to share their user-id and password of their e-filing account with others to prevent un-authorized access.Taxpayers can reset their password using the ‘Forgot Password?’ link while logging in to their e-filing account and by providing the necessary details.

The Department requests the cooperation of all taxpayers for completing this validation process at the earliest for a smooth and convenient return filing process.

(Rekha Shukla)
Commissioner of Income Tax
(Media & Technical Policy)
Official Spokesperson, CBDT – 04th July, 2014

Please check for email from Department for PIN in your Inbox as well as the Spam or Junk folder (mail id –

More Under Income Tax

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Category : Income Tax (27925)
Type : Featured (4025) Notifications/Circulars (32219) Press Releases (506)
Tags : Income Tax Notifications (9790) ITR (632)

18 responses to “One mobile number or email ID can now be used for 10 Income Tax Accounts”

  1. R.L Pratham says:

    My employer not deducting provident fund from my salary can I deposit direct from my saving account.

    What conditions for employers to deduct pf from employee’s salary

  2. Ravi Sarma Vemuri says:

    Sir, I am a senior citizen of 60 yrs old, and sold my asset last year for Rs49.50 lakhs and capital gain was calculated Rs10.00lakhs aftter indexing, also I was told either to reinvest or 20percent (Rs2.00 lakhs) to pay as long term capital gain.
    Now i like to invest along with my son ( 50:50) to acquire a new asset of Rs50 lakhs and I will invest RsRs25.00 lakhs and my son will go for a loan to abank.
    Is it okay or towards my long term capital gain tax of investing on a combined property or not.

  3. Ram GP says:

    Please guide as to how to verify if my mobile exceeded 10 limit and how to get list of user account registered for my particular mobile

  4. SWAPAN BANIK says:

    How to Link email ID with Tax Guru Daily Update, Please guide me.

  5. Srinivas D Kurgod says:

    I and my friend both are submit the ITR e-filling for last two and half month and my friend refund credit to bank. But, my refund not paid so far kindly who contact the person of ITR cell. please inform EMail ID…..

  6. ATANU KAR says:

    if HUF funds can be transferred to Private Limited Company as loan ???

  7. Damodar prasad singh says:

    can i claim hra rebate if i pay rent to wife(owner of house)?

  8. sangeeta dutta says:

    My father who worked in Indian Oil Corporation Ltd. And retired on 31st dec’08.i would lyk to knw what is the amount of tax imposed upon gatuity money for him.

  9. D.P.ARAVANDEKAR says:

    I would like to know if arrears of salary is recd., full tds on same has to be paid immediately next month or can be equated over the financial year like tds on salary for the year

  10. Raj Kumar says:

    It may please be intimated whether the fee paid to NIFT for 4 years diploma course is exempted under 80CC.


  11. s sudarshana says:

    Forgetting the password is understandable. email ID, one can get from his friends/others who send mails!!

  12. bharat singh rawat says:

    i have loss my passward and email id please send my passward

  13. sanjiv kumar says:

    This is a good step, it will increase costumer awareness in e filling returns,reduce misuse of user i/d by other person who works on behalf of other (who are not friendly with e filling ) , but it needs some more years to train people about e filling procedures..

  14. S JEGADEESAN says:

    Better atleast 100 IT Accounts for a Single Mobile.This is not enough.Always all the clients are approach their CA/Consultants to clear their doubts.Because No one officer will reply to the query raised by the public.Then why they are worrying about the misuse of the User ID & Password by the CA/Consultants.?

  15. s sudarshana says:

    first sentance “….done with..” is to be read as ‘….done away with…”. Error is regretted.

  16. s sudarshana says:

    In this connection, IT Dept has done with giving cheques as refund and it is a welcome step. Now all refunds are to the bank accounts of the assessee only.
    Whoever goes to IT dept for refund can see for himself the heaps and heaps of letters (refund cheques) returned to IT dept (for whatever reasons by speed post dept.). These refund letters are never given to anybody else than the addressee and you can expect the assessee to wait for the postman to meet him. They should not have insisted that these refund orders are to be given to the concerned person only like passports.
    There is some reasons for all cases of delay in refund. When all is clear refund is very punctual. We have to be fair in our assessments.

  17. Akhilesh Srivastava says:

    Lakhs of P.G. for not issue of refunds are still pending

  18. s sudarshana says:

    This is a proof, the IT department is extremely customer friendly and have acted positively to the needs.

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