prpri Issues in new Income Tax Portal – Extract of Meeting with Infosys Issues in new Income Tax Portal – Extract of Meeting with Infosys

Ministry of Finance

Finance Ministry interaction with tax professionals, other stakeholders and Infosys on issues in new Income Tax Portal

Posted On: 22 JUN 2021 8:05PM by PIB Delhi

A meeting was held between senior officials of the Finance Ministry and Infosys on 22.06.2021 on issues in the new Income Tax Portal. The meeting was presided over by Union Minister for Finance & Corporate Affairs Minister Smt. Nirmala Sitharaman. Union Minister of State for Finance & Corporate Affairs, Shri Anurag Singh Thakur, also participated in the meeting. The interaction was attended by Shri Tarun Bajaj, Secretary Revenue; Shri J. B. Mohapatra, Chairman, CBDT; Smt. Anu J. Singh, Member (L & Systems), CBDT, and other senior officers of CBDT. Infosys was represented by its MD & CEO, Shri Salil Parekh and COO, Shri Praveen Rao and other members of their team. The meeting was also attended by 10 tax professionals from across the country, including representatives of ICAI and All India Federation of Tax Practitioners (AIFTP).

India Federation of Tax Practitioners

The new e-filing portal 2.0 of Income Tax Department ( went live on 07.06.2021. Since its launch, there were numerous glitches in the functioning of the new portal. Taking note of the grievances voiced on social media by taxpayers, tax professionals and other stakeholders, the Finance Minister had also flagged the issues to the vendor M/s Infosys, calling upon them to address these concerns. However, since the portal continued to be plagued by technical glitches causing inconvenience to taxpayers, it was decided to hold a meeting between Finance Ministry and Infosys as also other stakeholders here today. Suggestions in respect of the glitches on the portal were invited online by 18.06.2021. More than 700 emails detailing over 2,000 issues including 90 unique issues/problems in the portal were received in response to the same.

During the meeting, Smt. Sitharaman emphasised that enhanced taxpayer service is an important priority for the present Government and every effort should be made to amplify the same. While appreciating the role of ICAI and its president Shri Jambusaria and the ICAI’s positive contribution in giving shape to today’s meeting, the Finance Minister complimented them for providing specific nuanced inputs lying between the intersection of technology and taxation. Smt. Sitharaman also expressed her gratitude to the people who sent inputs through email and assured them that their suggestions would be taken up in all earnestness and would be addressed on priority.

The Finance Minister exhorted Infosys (service provider) to work on the tax portal to make it more humane and user-friendly and expressed her deep concern on the various problems being faced by the stakeholders in the new portal which was expected to provide a seamless experience to taxpayers.

compliances despite the COVID-19 pandemic

Smt. Sitharaman asked Infosys to address all issues without further loss of time, improve their services, redress grievances on priority as it was impacting taxpayers adversely. The Finance Minister concluded her remarks by appreciating the taxpayers who have kept up with the timelines of compliances despite the COVID-19 pandemic. Smt. Sitharaman also hoped that the positive engagement between taxpayers, tax professionals and the Government would continue in future. The Finance Minister assured them that the Government is responsive to their problems and is proactively committed to enhance taxpayer service and experience.

The team from Infosys, which was led by the CEO and COO of Infosys, took note of the issues highlighted by the stakeholders. They also noted the observations and suggestions received from various users and stakeholders through email. The Infosys team acknowledged the technical issues in the functioning of the portal and shared the status of the resolution w.r.t the issues highlighted by the stakeholders. They informed that Infosys has been working to fix the technical issues noticed in the functioning of the portal and that they have augmented the resources for execution of the project on the hardware as well as the application side and that some of the issues have already been identified and fixed. For the other remaining technical issues, they assured that their teams were working on these issues and gave the expected timelines within which the issues such as e-proceedings, Form 15CA/15CB, TDS statements, DSC, viewing of past ITRs etc. are expected to be resolved in about a week. It was also decided that the timelines mentioned by Infosys to redress the issues would also be placed in public domain in due course.

This interaction was followed by another detailed meeting between senior officers of the Department of Revenue and the Infosys team, covering technical issues in the new portal.


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  1. Arun says:

    Dear Smt. NimalaJi, for the AY 21-22, on all tax matters, let us use the earlier version and use the new portal FROM next year AY 22-23, so that INFOSYS gets enough time to rectify ALL problems than in bits n pieces. THIS IS A SUGGESTION CONSIDERING THE FACT THAT 2. 0 IT portal is a professional disaster, fathered by Infosys.

  2. Raja Sekhar. C. A. says:

    Keen on hiking the salaries of employees.
    First address the problems in e filing.
    Appears you are mostly clueless.
    Perform or perish

  3. Manish Dayal says:

    I had filed my ITR1 for AY2021-22 on 13th June. Still there is no progress further. While new portal is expected to process ITR within 3 days yet it seems only dream as even no responses to greivances too. I am yet awaiting my ITR to be processed however raise so many emails and greivances related to non processing of ITR submitted.

  4. Chandrakant Ronghe says:

    Whatever feedbacks are conveyed and the meetings are taken place, I am sure neither the problems will be solved efficiently by Infosys team nor the ministry will go back to the old portal, which was time tested and very user-friendly…

  5. Shripad Halbe says:

    There was no need to hurriedly withdraw the old portal which was time tested and working seamlessly. The new portal should have been given to the same company that developed the old portal.

  6. A G Sajjan says:

    Particulars in form 26AS not updated in e-filing.
    We pensioners are paying dependents insurance premium by cheque at different places.Pension drawing banks are not aware of these particulars. while e-filing
    message displays- these particulars are not available in form no16. Remedial action may please be taken.

  7. Ram Pratap Sinha says:

    The new portal is highly deficient. It is not only slow but one can not get data from 26 AS.Further after submission, one does not get acknowledgment and submitted form in pdf format.

  8. K S NAPOLEAN says:

    I tried, but couldn’t even update profile. I would strongly urge to continue with the old system as it’s late already and it appears new complexities are likely to creep up.
    We have to do everything denovo whereas everything was filled up automatically earlier.

  9. R bhandari says:

    Old e portal was time tested relied by professional as everything was st the dash board here at new one has to go for adhar authentic not only this new portal requires to change password email I’d
    As alk these existed in old portal why new portal required these a fresh time consuming
    It’s next to impossible to conclude what and why government changed service provider as there was ji issues
    If course dependence if government in Infosys would ruin the confidence of taxpayers see what glitches gst portal maintained by Infosys created ness even now
    Good to either dispense with resetting passwords and transport from old e portal
    Could this not save time of professional

  10. Vivek Bhojwani says:

    If the Adhaar has the wrong mobile connected with it login is not possible so Adhaar update has to be done which is a cumbersome process the earlier login method was much easier..

  11. Madan PATNAIK says:

    The old portal is quite friendly and easy to handle… the new portal is very complicated and not easy to handle..
    May o request the ministry to allow the tax payers to use the old portal

  12. Dcosta says:

    Please use the old portal for returns filed last year. Do not keep them pending at Infosy mercy. This is injustice to our country

    1. Debashis Pathak says:

      1.One can not complete 100 percent profile.Then why it is kept.
      2.Thogugh bank account is shown validated it is shown not prevaricated in offline mode.
      3.There is no provision to complete the income as per 26AS.The tax is taken only the financial institution is submitting in 16a.
      Sometimes banks do not submit 16a by July end.So taxpayers will be in difficulty.
      The corresponding individual figures in tax paid ca not be update as it is not showing the current year.
      Even Tan is not showing in tax details.
      The site should step by step procedure both in online and offline mode.


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