Dear Professional Colleague,

We wish to inform you that the CBDT is in process of reviewing/revisiting the Citizen’s Charter 2014 which is due for review in 2017. The Citizen’s Charter 2014 containing a set of promises regarding delivery of services within the specified timelines was made operational as a part of Department’s commitment to the adoption of the philosophy of SEVOTTAM. It is a mechanism for achieving excellence in public service delivery and currently under implementation in the form of e-Nivaran.

In  this regard, suggestions have been invited from ICAI for reviewing the Citizen’s Charter for improvement and/or extending the scope of Citizen’s Charter. The following relevant part of citizen’s charter 2014 document, can be downloaded from the website of the Income-tax department from the links mention hereunder:

 Relevant part of citizen’s charter 2014 document Link for downloading
citizen-charter-declaration

 

http://www.incometaxindia.gov.in/Documents/citizen-charter-declaration.pdf 
citizen-charter-grievances-redressal

 

http://www.incometaxindia.gov.in/Documents/citizen-charter-grievances-redressal.pdf 

In view of the above, members are requested to send their inputs/suggestions relating to Citizen’s charter latest by 30thNovember,2017 for collating and further forwarding to the CBDT by clicking on the link below:

https://goo.gl/forms/ZMbWuzQD8CiMS8X03

Warm Regards, 

Chairman,

Direct Taxes Committee,

The Institute of Chartered Accountants of India

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