Despite non-resolution of Issue , normal reply given is that the problem has been resolved
Ld. Counsel for the petitioner with reference to the status report dated 07.05.2018 filed by the Goods and Services Tax Network (GSTN) submits that the grievance mechanism set up in terms of Circular No. 39/13/2018-GST dated 03.04.2018 ineffective for the normal reply given is that the problem has been resolved though in fact the problem persists. The reply furnished should be effective and must disclose the method and manner in which the issue has been resolved. Some specific instances with reference to typical reply have been highlighted.
Non credit/payments of electronic cash ledger
Second submission made by the petitioner relates to non credit/payments of electronic cash ledger.
GSTN portal does not permit rectification of a return already filed
Third issue highlighted by the petitioner is that Central and State Acts permit rectification of mistakes. However, GSTN portal does not permit rectification of a return already filed. Rectification is to be made in the subsequent return. Nevertheless authorities are issuing notices to the assessees whenever rectification is made, treating rectification as a discrepancy between GSTR1 and GSTR3B. A large number of assessees are facing this problem.
Grievance mechanism should specifically deals with the issue raised
The respondents would file response to the said assertions and allegations, in the form of status report. Prima facie we find merit in the submission that reply under the grievance mechanism should specifically deals with the issue raised and indicates the manner in which the same has been resolved and addressed.
The Ld. Counsel for the respondent states that petitioner in spite of repeated e-mails have failed to furnish information and details. Our attention is drawn to Annexure-7 to the status report. The petitioners must immediately respond to Annexure-7 by sending e-mails within 7 days, on each issue or else it will be taken that the issue has been resolved and settled.
Failure to issue refunds including provisional refund
Ld. Counsel for the petitioner states that there is failure to issue of refunds including provisional refund and statutory time limits are not being adhered to by authorities. He says that petitioner will be filing a separate wit petition on the said aspects.
Relist on 3rd August, 2018