GST revamps its Help Desk, Introduces toll-free number in 12 languages for taxpayers
New Delhi, 26th February 2020: Keeping the growing demand of taxpayers, Goods & Services Tax Network (GSTN), the IT backbone of GST, has revamped GST Help Desk by introducing several new features in it. The endeavour is part of GSTN’s motto to improve taxpayers’ experience by making the system more robust and transparent. New features include:
(i) Toll-Free Number: GSTN has come up with a new GST help desk calling number ‘1800 103 4786 (or 1800-103-GSTN)’. This number will be toll-free which means that the caller will not be charged for the call. The caller may call on this number on 365 days in a year from 9 am to 9 pm. With the introduction of the toll-free number, the existing contact number for the GST Helpdesk (0120-24888999) has been discontinued.
(ii) 10 New Languages introduced on Helpdesk: Till now, taxpayers had a facility to interact with the GST helpdesk agents in Hindi and English. Now they can interact in 10 other Indian languages too. Thus taxpayers can call in any of their 12 preferred languages, including Hindi, English, Bengali, Marathi, Telugu, Tamil, Gujarati, Kannada, Odia, Malayalam, Punjabi and Assamese.
(iii) Improved GRP: An improved version of Grievance Redressal Portal has been launched for creation of tickets by the taxpayers. With this, taxpayers can now view the status of their current as well as past tickets. They are provided with a self-guided facility to log their tickets etc. The GRP portal is available to users on mobile also.
GST help desk receives average 8000 to 10,000 calls every day while 2,000 to 2,500 tickets are raised on GRP portal on a daily basis. GSTN believes that initiatives will help in quicker redressal of grievances and will improve the user’s experience on the help desk and GRP. The new features have become operational from 26th February 2020.
Goods and Services Tax Network (GSTN) is a Section 8 (under new companies Act, not for profit companies are governed under section 8), non-government, private limited company. Instituted in March 2013, the Company has been set up primarily to provide IT infrastructure and services to the Central and State Governments, tax payers and other stakeholders for implementation of the Goods and Services Tax (GST).