PRESS RELEASE

GST revamps its Help Desk, Introduces toll-free number in 12 languages for taxpayers

What’s New:

  • Toll-free number
  • 10 more languages added in Help Desk Interactions
  • Improved Grievance Redressal experience

New Delhi, 26th February 2020: Keeping the growing demand of taxpayers, Goods & Services Tax Network (GSTN), the IT backbone of GST, has revamped GST Help Desk by introducing several new features in it. The endeavour is part of GSTN’s motto to improve taxpayers’ experience by making the system more robust and transparent. New features include:

(i) Toll-Free Number: GSTN has come up with a new GST help desk calling number ‘1800 103 4786 (or 1800-103-GSTN)’. This number will be toll-free which means that the caller will not be charged for the call. The caller may call on this number on 365 days in a year from 9 am to 9 pm. With the introduction of the toll-free number, the existing contact number for the GST Helpdesk (0120-24888999) has been discontinued.

GST Helpdek Toll Free Number

(ii) 10 New Languages introduced on Helpdesk: Till now, taxpayers had a facility to interact with the GST helpdesk agents in Hindi and English. Now they can interact in 10 other Indian languages too. Thus taxpayers can call in any of their 12 preferred languages, including Hindi, English, Bengali, Marathi, Telugu, Tamil, Gujarati, Kannada, Odia, Malayalam, Punjabi and Assamese.

(iii) Improved GRP: An improved version of Grievance Redressal Portal has been launched for creation of tickets by the taxpayers. With this, taxpayers can now view the status of their current as well as past tickets. They are provided with a self-guided facility to log their tickets etc. The GRP portal is available to users on mobile also.

GST help desk receives average 8000 to 10,000 calls every day while 2,000 to 2,500 tickets are raised on GRP portal on a daily basis. GSTN believes that initiatives will help in quicker redressal of grievances and will improve the user’s experience on the help desk and GRP. The new features have become operational from 26th February 2020.

KEY Points-

  1. GST Help Desk: The GST help desk has been revamped for better facilitation to the taxpayer. The new functionality of GST help desk at GSTN portal is now available and accessed as illustrated below:
  2. GST Help Desk transition for tax payers and availability of new services
  3. GST Help Desk has now become multi-lingual and supports 12 regional languages
  4. Grievance Redressal Portal ( https://selfservice.gstsystem.in/) has been realigned with contemporary look and feel.
  5. GST Helpdesk will be available 7 days a week from 9am to 9pm.
  6. GST Helpdesk call -in-number 1800 103 4786 is now toll free and Old number 0120-4888999 is discontinued from 26.02.2020.
  7. The Portal https://selfservice.gstsystem.in/ has been designed for lodging complaints by taxpayers and other stakeholders. They can lodge Complaint here indicating issues or problems faced by them while working on GST portal instead of sending emails to the Helpdesk. It has been designed in a manner that the user can explain issues faced and upload screenshots of pages where they face

About GSTN:

Goods and Services Tax Network (GSTN) is a Section 8 (under new companies Act, not for profit companies are governed under section 8), non-government, private limited company. Instituted in March 2013, the Company has been set up primarily to provide IT infrastructure and services to the Central and State Governments, tax payers and other stakeholders for implementation of the Goods and Services Tax (GST).

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