Government of India
Ministry of Commerce & Industry
Department of Commerce
Directorate General of Foreign Trade
Dated: 31st October, 2022
Members of Trade and Industry
Exporters availing RoDTEP Scheme
Subject:- ICEGATE Helpdesk for redressal of RoDTEP related grievances – reg
Members of Trade and Industry may note that for resolution/examination of exporter grievances related to scroll out of shipping bills, generation of e-scrips and transfer of e-scrips under RoDTEP Scheme, mechanism of “ICEGATE Helpdesk”, which is available to the exporters 24*7 is functional. In this, an exporter can lodge a grievance either by voice interaction by calling at Toll Free No. 1800-3010-1000 or by emailing at firstname.lastname@example.org. Thereafter, a unique ticket/incident number is generated which the exporter receives for record/follow up.
2. In case the RoDTEP grievance continues, the exporter may approach the higher authority at email: email@example.com
3. This is issued with the approval of competent authority.
Deputy Director General of Foreign Trade
[Issued from F. No. 01/61/180/031/AM23/PC-3]