Case Law Details
Abhishek Gupta Vs Havells India Ltd. (Bangalore Urban District Consumer Disputes Redressal Commission, Bengaluru)
On May 8, 2024, the Bangalore Urban District Consumer Disputes Redressal Commission delivered a significant ruling in the case of Abhishek Gupta vs. Havells India Limited. The case centered around a hair trimmer explosion that caused severe injuries to the complainant, Abhishek Gupta, raising crucial questions about product safety and consumer rights under the Consumer Protection Act (CPA) 2019. This article delves into the facts of the case, the legal arguments presented, the issues considered, and the court’s judgment.
FACTS OF THE CASE
The complainant is a resident of Bangalore. The complainant purchased a Havells hair trimmer on date 08.07.2020 model no. GS6451. The trimmer was gift from his wife that is complainant number two. The complainant charged the product as per the manual as it was written to full charge the product before first use, then he used it after his use the complainant again the put the trimmer on charging, during the charging the complainant observed that the trimmer was blinking red light so to examine it the complainant picked up the trimmer while the charger was still connected, the trimmer was warm and suddenly it exploded due to it the hand of the complainant was severely injured
The opposing party is Havells which is FMEG that is fast moving electric goods company a major electric goods manufacturer. The trimmer GS6451 was launched in 2017 only after testing in Indian laboratories and abroad also. Further there was a user manual with several does and don’t that the consumer has to comply with while using the product.
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