The Investor Education and Protection Fund Authority (IEPFA), under the Ministry of Corporate Affairs, is launching a new integrated portal to simplify the claim process for investors. This digital platform will bring together various stakeholders, including depositories and the Public Financial Management System (PFMS), to create a more efficient and accessible experience. Companies are being asked to promptly submit their required data, as outlined in public notices, to ensure smooth operation of the portal. In an effort to further streamline the process, IEPFA is also reviewing documentation for low-value claims to simplify them and is introducing an integrated call center for improved grievance redressal. The authority has acknowledged that there may be temporary disruptions during this transition and is working toward building a more robust and investor-centric system.
Ministry of Corporate Affairs
Investor Education and Protection Fund Authority (IEPFA) Set to Launch Integrated Portal to Simplify Claims and Strengthen Grievance Redressal
Companies Urged to Submit Details Promptly for the Portal operation; Low-Value Claims to be Simplified, Call Center Launched for better Support
Posted On: 01 AUG 2025
The Investor Education and Protection Fund Authority (IEPFA) is in the final phase of testing its Integrated Portal, a unified digital platform designed to streamline claim processes and enhance accessibility for both investors and companies. The portal will integrate key stakeholders—including depositories and the Public Financial Management System (PFMS)—to provide a seamless and efficient experience.
To ensure the accuracy of data submitted by companies and enable smooth claim processing, public notices under Rule 1(A) have been published on the official IEPFA website. These notices urge companies that have not yet uploaded their IEPF-1/7 SRNs along with the prescribed Excel template to complete the process at the earliest. Timely compliance is crucial for uninterrupted claim processing.
In parallel, IEPFA is undertaking a comprehensive review of documentation requirements for low-value claims, with the aim of introducing a simplified and faster claim settlement approach. Additionally, to strengthen its grievance redressal system, IEPFA is launching an Integrated Call Center that will offer more efficient, responsive, and stakeholder-friendly communication.
While these technological and procedural upgrades are being implemented, minor temporary disruptions may occur. IEPFA sincerely regrets any inconvenience and seeks the continued cooperation of stakeholders as it works towards building a more robust and investor-centric ecosystem.
About IEPFA
The Investor Education and Protection Fund Authority (IEPFA), functioning under the Ministry of Corporate Affairs, Government of India, is dedicated to safeguarding investor interests by facilitating the return of unclaimed shares and dividends and advancing financial literacy nationwide. Through flagship initiatives such as Niveshak Didi, Niveshak Panchayat, and Niveshak Shivir, IEPFA empowers individuals to make informed financial choices and fosters a financially aware citizenry.
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