Mumbai, July 11, 2012: In a new initiative, IDBI Bank would be launching a 24*7 loan monitoring system for its retail as well as corporate clients. Under this facility, a customer can directly inform a centralized system about submission of his/her loan application details to IDBI Bank via SMS, email or through the website. A dedicated SMS number, Email ID (loan@idbi.co.in) and utility in the website has been created for this purpose. These mechanisms would go live shortly.
This is a proactive measure to enhance customer delight. IDBI Bank is leveraging its modern technology to serve and provide banking and financial services to its customers. So far, the customers were able to get details about their loan request only through the Branch Offices. This initiative shall go a long way in serving the individuals as well as corporates.
Speaking on the occasion, Shri R. M. Malla, CMD, IDBI Bank said “We are proud to be a part of this technological evolution and will continue to play a pioneering role in promoting development of this great nation and its people. IDBI Bank believes in offering novel services to its consumers, keeping in view a holistic societal development perspective. The ‘Online Loan Monitoring System’ reiterates this philosophy of the Bank.”
