Suggestive measures against going on technical glitches at Income Tax Portal 2.0
Government released New ITR filing portal on 7th June, 2021 for improving efficiency of IT Portal, best user interface and better user services. However, since the day of its launch, portal is facing many problems/errors like unable to File ITR on New Portal, unable to do EVC (E-verify) of ITR, non launching of schema of ITR Forms, facing error in registration of PAN/TAN, unable to opt for New Tax Slab Regime in ITR, non auto population of 26AS data in ITR, Filing of Form 15CA & CB not enabled, getting error in registration of Digital Signature on IT Portal, inactivation of PAN, unable to download ITR filed for current & past assessment years, unable to submit ITR in response to notice u/s.148, & so on. Further portal was calculating late Filing Fees inspite of ITR due date extension till 30/09/2021. In this article, I have tried to cover up most of the issues commonly being faced & there suggested resolutions.
1.Availability of ITR 3 Form
It is now available by JSON format for selection
2 ITR V (acknowledgement) and ITR Forms not available for download
The Forms are available for download now. Works faster in non-working hours. Try downloading before 10 AM or after 10 PM
3 Can the Java Utility be downloaded for filling ITR Forms?
Excel and Java Utility are now not available. Only JSON utility is available on the new IT Portal
4 Aadhar OTP not getting delivered for verification
If the Aadhar OTP does not get delivered, try resending the OTP atleast 2 more times.
Alternatively, can log out and select ‘OUR SERVICES’ ; then select “E-VERIFY”.
5 DSC Registration for Filing ITR for Companies/Firms
Director/Partner has to register the DSC with their own login.
6 Response to Notice u/s 148
Please go to “E-Proceedings” Tab and select “FILE RESPONSE”
7 234F levied even after 31st July, 2021
Download the latest JSON utility. 234F will not be levied
8 Acknowledgement not immediately available after filing return
As soon as return is filed before clicking Proceed option, select “DOWNLOAD FORM”. The acknowledgement will get downloaded
9 Return Filed with Refund but Refund not Displayed on Acknowledgement
The issue will be fixed shortly, however, a grievance may be raised on the same
10 Form 35 – Unable to be filed due to DIN not getting Filled
A dummy number can be put in place. The issue will be resolved shortly, however a
grievance can be raised to resolve the same
11 Non Availability of Vivad Se Viswas Forms
The issue will be fixed shortly, however, a grievance may be raised on the same. It is advisable to wait till the issue is fixed before filing Form 4 (even though it is available)
12 Return filed on 04/08/2021 but displaying on the website as filed on 08/04/2021
The issue will be fixed shortly, however, a grievance may be raised on the same.
13 Bank Pre-Validation not working
Go to My Profile and add the bank account to pre-validate the same. If this does not work, check with the bank if it has been prevalidated correctly
14 ITR 3 – Depreciation calculation issues
The depreciation calculation is done including decimals but is not rounded off in the ITR Form. This leads to some validation errors and does not allow the Assessee to file the return. The same is being fixed and will be resolved shortly.
15 Legal Heir Registered in Old Website – Unable to Login through new Portal
The legal heir option is not available but profile shows that it is registered. Raise a grievance and keep the same on a record.
16 Remote filing of DSC
The new IT Portal does not allow remote filing using DSC. The filer needs to have the
DSC in hand. Alternatively, team viewer or remote controlling software can be used.
Author RAHUL GUPTA | B.COM(H),FCA can be reached at [email protected] for any queries, issues & recommendations relating to article. Any feedback for improvement would be really appreciated.
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