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Suggestive measures against going on technical glitches at Income Tax Portal 2.0

Government released New ITR filing portal on 7th June, 2021 for improving efficiency of IT Portal, best user interface and better user services. However, since the day of its launch, portal is facing many problems/errors like unable to File ITR on New Portal, unable to do EVC (E-verify) of ITR, non launching of schema of ITR Forms, facing error in registration of PAN/TAN, unable to opt for New Tax Slab Regime in ITR, non auto population of 26AS data in ITR,  Filing of Form 15CA & CB not enabled, getting error in registration of Digital Signature on IT Portal, inactivation of PAN, unable to download ITR filed for current & past assessment years, unable to submit ITR in response to notice u/s.148, & so on. Further portal was calculating late Filing Fees inspite of ITR due date extension till 30/09/2021. In this article, I have tried to cover up most of the issues commonly being faced & there suggested resolutions.

1.Availability of ITR 3 Form

 It is now available by JSON format for selection

2 ITR V (acknowledgement) and ITR Forms not available for download

The Forms are available for download now. Works faster in non-working hours. Try downloading before 10 AM or after 10 PM

3 Can the Java Utility be downloaded for filling ITR Forms?

Excel and Java Utility are now not available. Only JSON utility is available on the new IT Portal

4 Aadhar OTP not getting delivered for verification

If the Aadhar OTP does not get delivered, try resending the OTP atleast 2 more times.

Alternatively, can log out and select ‘OUR SERVICES’ ; then select “E-VERIFY”.

5 DSC Registration for Filing ITR for Companies/Firms

Director/Partner has to register the DSC with their own login.

6 Response to Notice u/s 148

Please go to “E-Proceedings” Tab and select “FILE RESPONSE”

7 234F levied even after 31st July, 2021

Download the latest JSON utility. 234F will not be levied

8 Acknowledgement not immediately available after filing return

As soon as return is filed before clicking Proceed option, select “DOWNLOAD FORM”. The acknowledgement will get downloaded

9 Return Filed with Refund but Refund not Displayed on Acknowledgement

The issue will be fixed shortly, however, a grievance may be raised on the same

10 Form 35 – Unable to be filed due to DIN not getting Filled

A dummy number can be put in place. The issue will be resolved shortly, however a

grievance can be raised to resolve the same

11 Non Availability of Vivad Se Viswas Forms

The issue will be fixed shortly, however, a grievance may be raised on the same. It is advisable to wait till the issue is fixed before filing Form 4 (even though it is available)

12 Return filed on 04/08/2021 but displaying on the website as filed on 08/04/2021

The issue will be fixed shortly, however, a grievance may be raised on the same.

13 Bank Pre-Validation not working

Go to My Profile and add the bank account to pre-validate the same. If this does not work, check with the bank if it has been prevalidated correctly

14 ITR 3 – Depreciation calculation issues

The depreciation calculation is done including decimals but is not rounded off in the ITR Form. This leads to some validation errors and does not allow the Assessee to file the return. The same is being fixed and will be resolved shortly.

15 Legal Heir Registered in Old Website – Unable to Login through new Portal

The legal heir option is not available but profile shows that it is registered. Raise a grievance and keep the same on a record.

16 Remote filing of DSC

The new IT Portal does not allow remote filing using DSC. The filer needs to have the

DSC in hand. Alternatively, team viewer or remote controlling software can be used.


Author RAHUL GUPTA | B.COM(H),FCA can be reached at  for any queries, issues & recommendations relating to article. Any feedback for improvement would be really appreciated.

Disclaimer: The contents of this article are for information purposes only and does not constitute an advice or a legal opinion and are personal views of the author. It is based upon relevant law and/or facts available at that point of time and prepared with due accuracy & reliability. Readers are requested to check and refer relevant provisions of statute, latest judicial pronouncements, circulars, clarifications etc before acting on the basis of the above write up.  The possibility of other views on the subject matter cannot be ruled out. By the use of the said information, you agree that Author / TaxGuru is not responsible or liable in any manner for the authenticity, accuracy, completeness, errors or any kind of omissions in th/is piece of information for any action taken thereof. This is not any kind of advertisement or solicitation of work by a professional.

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  1. K Muralimohan says:

    In the new ITR-2 utility online form, the column for providing dividend income quarterly is only for the period upto 15th March 2021. What’s to be done for the dividend received for the remaining period of the year. It should be added to the utility form.

  2. Noufal says:

    I have trouble with ITR-3 jason utility (offline). It keeps throwing the following error “losses cannot be adjusted more than the income”. Any clue?

  3. vekataraman says:

    In the portal in the profile my son in USA has given his phone number with country code (+1) but in profile the country code is given as 91 resulting that the EVC was not received. How to correct it.

  4. krishnaswamy says:

    under 80g i contributed rs8000 under 50%eligibility but the return shows 1000 as eligible—-enquiries at ITsites are not helpful.hope others if coming across such errors will seek remedy

  5. Ailawadi says:

    I am a senior citizen and therefore I have the option to pay the Income Tax at the time of filing the return as self assessment tax without late fee.Athough I am filing the return before the last date the portal shows a penelity u/s 234 A which is incorrect

  6. Dhananjay Raje says:

    I have filled my ITR1 on 30th July The entire process was very smooth. In new portal there are Profile, Total Income, Exemptions, TDS, Total Tax, Refund. You have to visit each step and validate the prefilled information. If any discrepancies are there you can edit the same and save the same. It took me just 15 minutes. You should keep entire handy with you. Manually prepare your return and then start filing the same on line.


    Please refer to ‘Filing Section’ in ITR3. In response to “Details of Firm (if applicable) – whether you were a partner in a firm”, I am ticking “NO” but when trying to save or confirm an error message is coming “please enter the name of the firm(s) in which you are a partner. How do I get past this.

  8. Sushil K Sawhney says:

    Good job Rahul for such elucidative clarifications and remedies. It would help all filing their returns on the new puzzling portal 2.0.


    So due to mistakes of Portal inventor, who murdered the good working earlier portal, we have to find solutions. I really do not understand our Government.

  10. Somya verma says:

    My father filled itr-1 on 29.06.21 first acknowledge ment not down loaded. He e verified so many time through net banking opt are filled & submitted. But status does not show e verfied.
    Secondly he filled 10E form in 2019 of old arrears. He submitted 10e online first after his itr-1 got refunds but new portal shows one form filed I. e. 10e but not e verfied.

  11. Ravi Kiran says:

    The suggestions author is provided is highly appreciable for his study on new portal, But i really feel pity for CBDT for giving us video game like portal where ever we go in portal and we struck off there, worstest ever portal we saw…

  12. TV Subramanian says:

    My son’s ITR1 filed n acknowledged in August 20 for AY2021 still not processed n refund around 15k still not received even though grievance submitted

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April 2024