Income Tax Department is moving towards e-governance in all its functions including assessment and post assessment related activities. It desires that, there should be least or no personal interface with the taxpayers in these proceedings. That means, all the communication between the department and the taxpayers would have to be mainly through e-mail & SMS and the compliance through the e-filing portal
login. Hence it is critical that the notices and communication of the department is served directly to the taxpayer or the least under worst situation, their near relation to meet the requirement of law. It is observed that currently 90% of the e-mail & SMS communications that are send out of to the taxpayers does not reach them. In this situation, the governments e-governance initiative is bound to fail. Hence, this task of comprehensive cleanup of the taxpayers profile has been undertaken.
To address this specific grievance of the taxpayers that they be allowed to use one e-mail ID and Mobile number with respect to their close relation, a cap of three users have been fixed. With respect to use of same e-mail & mobile as a Principle Signatory of the other entities, the current validation rule is being modified. Once modified, the cap on use of email & mobile number will be limited to Individual users.
With respect to non-residents, the primary mobile number has to be of themselves irrespective of the country in which they reside. That is the reason, the country code slot has been provided to capture the same against the mobile number. Only in the secondary mobile, Indian mobile is sought. In the secondary contact details, the non-residents are expected to provide their Indian contact. It could be their agent, AR etc.