Tax payers will now be able to lodge their grievances with the taxman at the click of a mouse, with the launch of an online complaint redressal mechanism on the lines of the existing e-filing facility of tax returns.   

The facility will soon be available on the official website of the Income Tax (IT) department, with the completion of the trial run of this maiden initiative in the next few months.

“The department will now start to register the grievances of the taxpayer on the official portal also, similar to the online filing of tax returns facility,” said a senior IT official involved in developing the new process.

The trial run of this facility named ‘Sevottam’ is already being experimented on a pilot basis in Mumbai and Udaipur, the official said.

While registering online complaints, the tax payer will also receive an acknowledgment number which would have a fixed time limit that will ensure that it is redressed within a stipulated duration.

As of now, tax payers have to throng the tax department’s offices in order to get their complaints resolved. The online facility will aim to create a hassle-free facility for tax payers across the country, the official added.

The IT department’s online facilities currently feature services like e-payment of taxes, filing of TDS returns, Annual Information Returns, Online Tax Accounting System (OLTAS), Tax Return Prepares Scheme (TRPS), Tax Information Network and helpdesk, as well as tax payers queries and feedback on the department’s official portal.

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Category : Income Tax (25503)
Type : News (12751)
Tags : Income Tax Return (377) tax payers (27)

0 responses to “Income Tax Grievances to Be Registered Online”

  1. Nityanand Pandit says:

    My Pan no. is ABIPP1973G. My income tax refund order for the assessment year
    2014-15 bearing reference no. CP15001183525 dated 11/05/2015, sent through speed
    post was returned undelivered as I was not available at my registered address at
    Nagpur due to family committemts. Subsequently, through my Income tax consultant
    I have submitted an application along with details of my savings account accompanied by a cancelled cheque requesting you to credit the refund amount to
    my account no. 10199467257 maintained with SBI Ravinagar. Till date I have not
    received the same. I request to do the needful in the matter.
    N.G.Pandit

  2. SUBRATA MONDAL says:

    PAN : BADPM6639P
    Ack No.-650391790070815 dt.07/08/2015
    Recd at CPC – 18/09/2015
    BUT YET NOT PROCESS.
    The assessee is a suffering from cronical dieses. If he get refund immediately, he can better treatment.

  3. VIJAYA RAGHAVAN says:

    PAN ALRPS7792R VIJAYA RAGHAVAN SATAGOPAN.
    While e filing tax return for the year assessment 2013-14 my e mail id was wrongly entered. I could not get a pass word. For e riling returning for assessment year 2014-15 I am not able to proceed further.

    Please advise for revalidating the pass word.

    Thanking you

    VIJAYA RAGHAVAN

  4. Manicka Devadoss Deepak says:

    Sir ,

    I never filed in online IT return. I had not registered my email-id in online IT return.

    After contact the support number 1800 4250 0025, they are telling send DSC to

    this IT office. My income is under Rupees 5 lakh income. Kindly guide me how

    to submit my IT return online.

    My cell number is 9443926868

    & email id is manickadevadoss@gmail.com.

    Kindly reset my PAN password :

    PAN : ACVPD9468J

    PAN Name : Manicka Devadoss Deepak

    DOB : 27/12/1970

    Father’s Name : M.R. Devadoss

    Address: 64, East Perumal Maistry street,
    Madurai – 1
    TamilNadu, INDIA Pin – 625001

    by
    Deepak

  5. BASANT RAM NAGAR says:

    BASANT RAM NAGAR says:
    December 1, 2013 at 3:49 PM

    Myself is a senior Scientist retired from NISCAIR-CSIR

    My PAN No. is AABPN5609F
    & My Ack Receipt no. is 646405720070713.

    I have claimed for the refund of 19760/-
    for the FY 2012-13(AY 2013-14)

    Till date I have not received the above said refund.

    Please intimate me throgh E mail the possible date of getting the I. Tax refund

  6. Mazhar Husain Ansari says:

    My PAN ;AABPA0200H
    in spite of repeated follow up with income tax office GORAKHPUR I have not been paid income tax refund of Rs 60000/ of financial year 2010-2011 The acknowledgement receipt n0 is2611000030 of dated 25th Junr2010

    M H Ansari
    GORAKHPUR

  7. BASANT RAM NAGAR says:

    Myself is a senior Scientist retired from NISCAIR-CSIR

    My PAN No. is AABPN5609F
    & My Ack Receipt no. is 646405720070713.

    I have claimed for the refund of 19760/-
    for the FY 2012-13(AY 2013-14)

    Till date I have not received the above said refund.

    Please intimate me throgh E mail the possible date of getting the I. Tax return

  8. V.G Deshpande says:

    Dear Sir,

    I have not yet received the refund of Rs.8200/- for FY-2008-2009(AY-2009-2010).
    My PAN Number is ABGPD4645M.I have submitted my IT return for the above period on 29/07/2009 to the income tax officer Ward 2(3),Cidco N-5,Income tax Office,Aurangabad,PIN-431003(Maharashtra.Inspite of sending several remainders and registered AD letter to the concerned office on 28/12/2011 and ackd duly received by the office on 03/01/2012,I have not yet received refund of Rs-8200/-.I request you to take up the matter with Income Tax officer ward 2(3),Cidco,Aurangabad.

    Thanking You!

    V.G Deshpande

  9. Anil Batheja says:

    Sir, my PAN No. is ANQPB7363N. I have been requesting for refund of my amount Rs.45,299/- for the Assessment Year 2010-11(Circle 42(1) as I was informed earlier it was sent to the income-tax concerned department but there was electronic problem at that time so it was sent back to the income tax department but since then in spite of several requests it has not been sent to me. I would be grateful if someone help me in getting the same.

  10. Roopa Rao says:

    Sir,
    I AM A SALARIED ASESSEE. fOR THE AY 2008-09 A SUM OF rS.27,978/ AND INTEREST
    HAS BEEN RAISED AND THE SAME HAS BEEN INTIMATED TO ME ON 15/08/2012. iN THIS CONNECTION i WOULD LIKE TO INFORM THAT MY EMPLOYER HAS ALREADY DEDUCTED THE TAX AMOUNTING TO RS.27,978/ BY WAY OF TDS AND THE SAME CAN BE SEEN FROM THE FORM 26AS AVAILABLE IN THE SYSTEM. CONSEQUENT ON THE CREDITING OF TDS ENTIRE AMOUNT WILL BE REDUCED. FURTHER FOR THE AY 2010-11, A SUM OF RS.6,770/ WHICH WAS DUE AS REFUND AS PER INTIMATION 143(1) OF THE ACT HAS BEEN ADJUSTED TOWARDS THE AY 2008-09 WRONGLY. I WOULD BE THANKFUL FOR AN EARLY REFUND. MY PAN NO IS AFFPR8104N.DEMAND IDENTIFICATION NO. IS 200920083700047895IT – DEMAND REFERENCE NO IS CPC/0809/11900031609 DATED 28.1.2010. ON THIS ISSUE A LETTER HAS ALREADY BEEN ADDRESSED TO INCOMETAX OFICER WARD 15(3), BANGALORE

  11. PARVEEN KUMAR says:

    DearSir, My PAN No. is AHKPK3640B and due to negligency of my office an amount of Rs. 5042/- has been excess deducted and submitted in income tax pune office in during assessment year 2012-2013. Will you please help me to get back as earliest as possible. Thanks.

  12. SHIV says:

    THERE SHOULD BE SOME CONNECTION BETWEEN MPs TOTAL SELLERIS & EXAMTED INCOME OF INDIVIDUAL FROM TEX. IT SHOULD BE SOME % MORE THEN MPs SELLERIS AS WE HAVE TO WORK.

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