Update on CPC – Call Center To assist taxpayers a call center with 20 agents provides customer service and support for resolution of taxpayers queries. It provides information and updates on the following:
1. Status of receipt of ITR-V at CPC
2. Processing status of e-filed returns
3. Refund issues
4. Any other information related to processing of returns at CPC
This service is available on working days and call are answered in English,Hindi,Kannada on the following telephone numbers ;
1800-425-2229 (Toll free)
Based on taxpayers feedback and increasing demand for customer services, the working hours of CPC Call center are being extended to 9AM-8PM on all working days.
Taxpayers can also access the above information at the e-filing website.
Note:These services are only related to Income Tax returns filed Online(e returns only,not for manual/Paper return )