Article deals with FAQ related to Non receipt of ITR-V, Intimation u/s 143(1), Rectification order U/s. 154 and how to request for reissue of  them online. It further deals with CPC Email ID, Helpline Number Working Hours etc.

I have not received any communication from ITD CPC regarding receipt of ITR-V, Intimation u/s 143(1) or other communications. What should I do?

Answer: Your e-mail ID and Mobile Number in ITD database may not be available. The electronic communications are sent to the e-mail and Mobile Number mentioned in the Income Tax Return. It may be the case that your tax practitioner while registering your PAN might have provided his/her own e-mail ID and Mobile Number. Kindly ensure that the tax practitioner provides your e-mail ID and Mobile Number in the Income Tax Return. If you file through an e-Return Intermediary, ensure they provide your e-mail ID and Mobile Number in the e-Filed Return. If you are filing yourself, verify the e-mail ID and Mobile Number before submitting it as you will receive all communication sent by the ITD on the mentioned e-mail ID and Mobile Number. Further, you can LOGIN and view ITR-V receipt status. Also, you can raise a request for Intimation u/s143 and 154.

If the Original e-Filed Income Tax Return is invalid because of non-receipt of ITR-V, can I file Original return once again?

Answer: If 120 days period (with extension, if any) has lapsed then assessee is required to file a Revised return, however, the revised return filed now will be treated as Original return.

If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?

Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 080-46605200. Once connected, Press 9 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.

How can I open the PDF for Intimation u/s 143(1) OR Rectification Order u/s 154 PDF, which is password protected?

Answer: The password is a combination of PAN (in lower case) and DOB in ddmmyyyy format for e.g. for PAN : bcmps1106b and dob : 02/10/1980, the password should be entered as bcmps1106b02101980.

Under which conditions, assessee needs to contact CPC Bangalore?

Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.

What is CPC help line number?

Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455 or paid number at 080-46605200

Assessee wants to know e-mail ID for CPC?

Answer: All queries to CPC will be handled at their Helpline Numbers- 1800 103 4455 or paid number at 080-46605200

Assessee is not able to call on toll free number from abroad?

Answer: If assessee cannot connect to the Toll free number, you can call on +91- 80-46605200.

What are the working hours of CPC?

Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.

Disclaimer: The contents of this article are for information purposes only and does not constitute advice or a legal opinion and are personal views of the author. It is based upon relevant law and/or facts available at that point of time and prepared with due accuracy & reliability. Readers are requested to check and refer to relevant provisions of statute, latest judicial pronouncements, circulars, clarifications etc before acting on the basis of the above write up.  The possibility of other views on the subject matter cannot be ruled out. By the use of the said information, you agree that Author / TaxGuru is not responsible or liable in any manner for the authenticity, accuracy, completeness, errors or any kind of omissions in this piece of information for any action taken thereof. This is not any kind of advertisement or solicitation of work by a professional.

(Republished with Amendments by Team Taxguru)

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49 Comments

  1. Ravinder dhillon says:

    The IVR you are so proud of is absolute rubbish. It doesn’t recognise Pan+DOB. For 100 attempts there is only 1% chance it will accept. The IVR simply kick you out or loop the message that incorrect msg

  2. GANDHI MOHAN BHARATI says:

    CPC helpline Numbers are useless. We never get a proper reply. Complaints in efiling login also has a limited scope and invariably a ununderstandable reply is received. I feel that an Appeal Officers are needed tto be appointed at CPC or make AO responsible for detailed reply to queries. As of now CPC does what it likes

  3. ABHIJIT says:

    I FILED 1 PERSON ITR 1 . AND REFUND NOT REFUNDED DUE TO RECTIFICATION REQUEST. SO I FILED SECOND ONE ALSO BUT IT ALSO NOT PROCESSED . THEN I FILE ONE MORE .
    AND REFUND IS NOT REFUNDED . AND FIRST ITR IS PROCEESED WITH NO REFUND WHAT CAN I DO ,.

    1. SURBHI JAIN says:

      just rectify your return once again with the details such as Communication reference number, date of order as mentioned on intimation u/s 143(1)

  4. PRIYANKA JOSHI says:

    Actually my refund stoped due to Pmc bank closed, i rectified my account detail in itr but.. now dnt knw what to do next. want a contact detail of refund officers

  5. Chudasama Niteshbhai babubhsi says:

    Sir request. I need 2018-18 assessment order
    Pls my pan no AYBPC3248B
    Submit date. 04/01/2019
    Ask no – 201811415574
    RRR No. GUJW211220183801
    ITO WD 2 JND
    Sir pls erliast my. Assessment order release

    1. Arvind Bhushan says:

      please call below mentioned no.
      1800103445
      TYPE DDMMYYYY format
      Type 4 Numeric of PAN and DOB

      Example:- PAN No. ALWPE1246H and DOB 15/04/1980
      1246 (this is PAN No.) and 15041980

  6. ashish agarwal says:

    i am trying to call cpc and they ask to press four digit of your pan in dob format, my pan is ADMPS4379K AND DOB IS 10/10/1972, I have press 437910101972 many time, but every this its says its wrong,
    please explain how to solve it.

    1. Dinesh Hegde says:

      Dear Mr Ashish did you able to talk with CPC team. Iam also facing same problem. my pan no is ABXPH3564L. I put input no is 356427021969.
      But message comes as wrong information.
      Can anyone suggest remedy

    2. Arvind Bhushan says:

      please call below mentioned no.
      1800103445
      TYPE DDMMYYYY format
      Type 4 Numeric of PAN and DOB

      Example:- PAN No. ALWPE1246H and DOB 15/04/1980
      1246 (this is PAN No.) and 15041980

  7. PARDEEP SINGH says:

    I HAVE FILE ITR OF AY 2017-18 & 2018-19 BUT DUE TO MISTAKE BANK ACCOUNT NO ENTERED WRONG THAT’S WHY I HAVEN’T GOT MY REFUND TILL DATE NEITHER ANY NOTICE.
    PLS GUIDE ME WHAT TO DO FOR THAT

  8. PARDEEP SINGH says:

    I WAS FILED ITR OF AY 2017-18 & 2018-19 BUT BY MISTAKE BANK ACCOUNT NO WAS ENTERED WRONG THAT’S WHY I DID NOT GET MY REFUND TILL DATE OF BOTH AY.
    PLEASE GUIDE ME WHAT TO DO FOR THAT

  9. Jagadeesh says:

    I have filed my return 4 months back, E verification is also done. But till now there is return processed to my ack#. When I am trying to contact the CPC with IVR, its asking me to enter the 4 digits of PAN followed by dob..every time it says incorrect. Please advice.

    1. Jagadeesh says:

      IVR is taking the last four digit of pan in a reverse way.

      Example: abcde1234f and date of birth is 01/feb/2018. it took 432101022018.

    1. Lalit says:

      Dear sir,
      i try to call cpc with required details but its called invalid.
      also i have no received Refund amount.
      ALBPT9243L 09/06/1984

  10. SOMNATH DAS says:

    While filing of Income tax return for the ay 2015-16 in ay 2017-18 ,side shows that the date is over,so How to recover my tds for the ay 2015-16 in the ay 2017-18?

  11. Sanjay Shaw says:

    Ex. LET PAN IS – ABCDE1234F & DOB – 01/04/2010, FOR input 4 digit of numeral of PAN in formet of DD/mm/yyyy IS – 123401042010

  12. kundan kuamr says:

    I trying to connecting CPC for quiry at toll free no. of it department call center, then asked me input 4 digit of numeral of PAN in formet of DD/mm/yyyy,

    Now I don’t understand what should input for this
    So pls solve this problem.
    Thanks

  13. Madhavi Wagle says:

    My PAN is AAAPW8321R, in IT return for AY 2013-14 requested refund amount be credited to jt. savings acct. with my husband in Punjab National Bk.-PNB Kandivli (E), Mumbai. But SBI CMP inform me that the advice returned as account is wrong whereas correct SB a/c no. was submitted in TO It dept. Comm. ref. no. is CPC/1314/A1/1/1306812478, refund sequence no. 7097720846. Does the system not accept jt. accounts of assessees? Neither SBI nor PNB answer.

  14. HECHANDRA SAHU says:

    My name is HECHANDRA SAHU (PAN No.- BVNPS7771K) Date of Birth- 29/09/1977). I have filled my ITR for assessment year 2012-2013 through e-filling. My ITR-V has been received by CPC on dated 06-12-2012 and I also got the receipt for the same. My E-filing acknowledgement number is 537659990061212. My Refund Amount is Rs. 12,290/- but i received refund only Rs. 2020/- cheque dated 06/08/2013 and cheque no. 560387.So, please revise my refund and send my balance refund amount.

  15. Avinash Murkute says:

    The answer to few of the queries is – Seniormost govt officer in CPC is working for vendor and highly qualified professionals of vendor who can’t even read the letters and PAN number in letter. Accordind to this vendor 5+3=2+2. I am filing complaint against such things with Chief Commissioner and Hon. Chairman of CBDT. If anyone needs my case study on software glitches of this CMM5 level vendor, one can reach me at murkute@gmail.com. Not all people will be dodged by bullying practices of corrupt official and not filing complaint against such official shall be insult of honest officials working in ITD.

  16. G. Padmanabhan says:

    As far the query of Satya Prakash, it is surprising that the ITO does not know how to load on the website the mistakes committed by the dept. Who asked him to go to the CPC? It would suffice for the assessee to give the details of mistakes committed by the Dept is given in writing under his authority. When did the CPC come into existense? In 2003-04, who knew about the CPC?

    “Additional Commr is also helpless” Why? Can he not direct his subordinate officer to give the details in writing? Or is he the guy who otherwise forces the AO not to give the details, but tell you some cock and bull story? Now file a petition with the Chief Commissioner. If he is also indulging in the same sort of thing, go the the Ombudsman.

    Obviously both of them trying to dodge the assessee. Ask both the guys to give it in writing and that would suffice for you as the return was filed manually.

    Kamal Grover has to go through another article on how get the refund re-sent published just above this article.

    Hemant Powar seems to be in a hurry. After all we are in India. It is just 8 months over. All legitimate refunds will definitely be given, but it is question of time. There are as many cases where even the receipt of ITR V is not acknowledged. It shows “return uploaded”. On repeatedly nagging the CPC, the status gets changed to ITR V Received. Even then e-acknowledgement doesn’t come. Be patient.

  17. hemant powar says:

    I,
    My name is Hemant Shrikant Powar (PAN No.- AOQPP9744N) Date of Birth- 13/05/1978). I have filled my ITR for assessment year 2012-2013 through e-filling. My ITR-V has been received by CPC on dated 26-7-2012 and I also got the receipt for the same. My E-filing acknowledgement number is 431436870260712 Till date I didn’t get any refund.
    Just for you information, I check my refund status on ITR site, it showing- Your assessing officer has not sent this refund to Refund Banker.
    I tried to resolve the issue by CPC help lines (18004252229 (Toll Free) 080-22546500), but not got any valid answer. They told just wait and you will get your refund. Now since then one month has been passed, still waiting for my refund.
    Please help me on this ASAP.
    Thanks & Regards,
    H.S.POWAR

  18. Kamal Grover says:

    Respected Sir,

    This is bring to your kind notice that, department has send the refund of Rs. 4670/- through ECS on 31-10-12. But at the time of filling of return, I have wrongly mentioned my S. B A/c No therefore Whom I will request, for update my bank account in ITD database and reprocess my refund through fresh record with correct particulars.

    In view of above I request your good self kindly look into the matter and oblige.

    Looking forward your favorable response in this regard at your convenient.

    Thanking You,

    Kamal Grover

  19. SATYA PRAKASH says:

    I had submitted all the documents to the AO for rectification. Under RTI Act AO informed that they do not know the oprocedure how to load on the website of CPC regarding mistake done by them (AO)

    ,

    Kindly inform whom should I contact to rectify the mistakes of AO in 2003-04. Additional Commissioner, Income Tax also feel help less

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