“Navigate the Income Tax e-Filing portal with ease! Understand the categories of grievances, from Assessing Officers to e-Filing, CPC-ITR, CPC-TDS, DIT(Systems), NSDL, and UTIITSL. Learn to address issues related to assessments, e-filing, TDS, refunds, PAN, and more. Ensure a seamless tax filing experience.”
Article explains Income Tax related Grievances which can be submitted on e-Filing portal with Assessing Officers, e-Filing Department, CPC-ITR, CPC-TDS, DIT(Systems), NSDL and UTIITSL. Article explains Main Category of Grievances and Sub-Category of Grievances.
Page Contents
- Grievances can be submitted on e-Filing portal with Assessing Officers
- Grievances can be submitted on e-Filing portal with e-Filing
- Grievances can be submitted on e-Filing portal with CPC-ITR
- Grievances can be submitted on e-Filing portal with CPC-TDS
- Grievances can be submitted on e-Filing portal with DIT(Systems)
- Grievances can be submitted on e-Filing portal with NSDL
- Grievances can be submitted on e-Filing portal with UTIITSL
Grievances can be submitted on e-Filing portal with Assessing Officers
Assessing Officers are designated income tax officers who handle the assessment of taxpayers under their jurisdiction and can be contacted for ITR related specific queries. Grievances related to Refund, Rectification, Demand correction, Appeal order, PAN related application or any other miscellaneous application pending with AO shall be logged under this department.
| Department | Select Category | Select Sub-Category |
|
Assessing Officer
|
· Appeal Effect Order not received | · Appeal Effect Order not received |
| · Incorrect Outstanding demand to be corrected by AO | · Incorrect Outstanding demand to be corrected by AO | |
| · Misc. Application Pending | · Misc. Application Pending | |
| · PAN related application | · Change of Citizenship flag
· Event (Death, Merger, Liquidation, Fake) Marking · PAN Migration and PAN Transfer · Restoration of deleted/deactivated PANs |
|
| · Pending with RCC user | · Duplicate PAN Resolving
· Response pending for updating core fields in PAN correction application |
|
| · Processing not completed | · Processing not completed | |
| · Rectification | · Rectification pending with Assessing Officer
· Request for Rectification of Appeal Order · Request for Rectification of Assessment order or penalty |
|
| · Refund not received | · Refund not received | |
| · Transfer to AO-TDS | · TDS Correction Statement to be filed by Deductor
· TDS remittance not paid by Deductor · TDS statement not filed by Deductor · Others |
|
| · Others | · Others |
Grievances can be submitted on e-Filing portal with e-Filing
This department deals with e-Filing of Income Tax Return or Statutory Forms and other value added services like e-verification & e-proceedings etc. Any grievances related to efiling portal registration, profile or password, verification of ITR/Forms, e-proceedings, Instant PAN (e-PAN) through Aadhar or Cybercrime (related to income tax) shall be logged under this department.
| Department | Select Category | Select Sub-Category |
|
e-Filing
|
· Communication | · Intimation Related
· Processing Related |
| · Compliance Portal Related Queries | · High Value Transaction -Declaration
· High Value Transaction -Confirm/Non Confirm · Others |
|
| · Condonation | · Delay in verifying return beyond 120 Days
· u/s 119(2)(b) Related · Others |
|
| · Cyber Crime | · Account Misuse | |
| · DSC Related | · DSC registration Process
· How to Download EmSinger Utility · How to Sign using emSinger · How to get DSC · Unable to Register DSC · Unable to sign using emsigner |
|
| · FO Portal Grievance Related | · How to raise Grievance
· Status of Grievance raised · Unable to raise Grievance · Unable to view raised Grievance · Others |
|
| · Filing of Return/Forms | · Certificate of Appreciation
· Compile Error · Enable Macros · How to Download JSON/XML/ITR/ITR-V · How to Revise Return · How to download ITR-U · How to upload return with DSC (emsinger) · ITR Pre-fill XML/JSON related queries · Issues in ITR/Other Forms · MICR Code/IFSC Code · Non Filing of returns · Pre-filing of data related queries · Unable to File Return/Form as Representative Assessee · Unable to Generate/Upload XML/JSON · Unable to Generate XML/JSON · Unable to e-file ITR/Other Forms · Unable to redirect to TRACES website (View form 26AS) · Unable to upload XML/JSON with DSC (emsigner) · XML/ITR/JSON Unavailable · e-filing Process Flow |
|
| · Forms Related | · Audit Forms Approval/Rejection
· Form 10A · Form 10E · Form 35 · Form DTVsV related · Form Unavailable · How to Fill/upload Audit Forms · How to Revise Audit Form/Forms · Other Forms · UDIN · Unable to Fill/upload Audit Forms · Upload Form 15CA · Upload Form 15CB · View Form 15CA · View Form 15CB |
|
| · General Enquiry | · Due Date
· Income Tax Queries · Know your AO/TAN/PAN · Local ITO details · News and Update Related Queries · Non-Income Tax Queries · Notification Received · PAN Card Details |
|
| · Instant PAN through Aadhaar | · How to Download e-PAN
· How to apply e-PAN · How to get physical PAN Card · Modification and updation in e-PAN · OTP related issues · Unable to download PDF of Instant PAN · Unable to get Instant PAN · Unable to view e-Pan status · e-PAN Status · Others |
|
| · JSON Utility Related | · Filing
· Save draft · Unable to download JSON · Unable to upload JSON · Others |
|
| · Outstanding Tax Demand | · Respond to Outstanding Tax Demand
· Response to Adjustment Notice · Unable to respond to Outstanding Tax Demand · Others |
|
| · Password | · Forgot Password
· Unable to reset password using the existing options |
|
| · Profile | · Aadhaar Linking Process
· Aadhaar Related Queries · Aadhaar linking payment related · Net-banking Queries · Pre-Validate Account · Profile updates · Static Password · Unable to link Aadhar with PAN · Unable to update Profile- (OTP/Functionally Related) · e-Vault Higher Security · Others |
|
| · Rectification Related | · How to raise Rectification Request
· Rectification Status · Unable to raise Rectification Request |
|
| · Refund Related | · How to raise Refund Re-Issue Request
· Refund/Refund -Issue Status · Unable to raise Refund Re-issue Request |
|
| · Register as Representative | · Add/Remove CA/ERI
· Add Representative · Add Representative Status · Official Liquidator · Person Competent to verify · Registration on Behalf (Legal Heir) · Registration on Behalf (Other than Legal Heir) · Reporting Financial Institution · Representative Registration (Approval/Pending/Rejection) · Status of Registration on Behalf (Legal Heir) · Unable to Login/Act as Representative · Unable to Register as Representative Assessee · Others |
|
| · Registration | · CA Registration Process
· Email OTP Pin not received · External Agency · General Queries · Mobile OTP Pin not received · No PAN/TAN data found · PAN Registration Process · TAN Registration Process · Unable to Register CA · Unable to Register PAN · Unable to Register TAN · Unable to Register PAN/TAN |
|
| · TAN Related | · Cancelation of TAN Registration
· Form 15G/15H · How to Upload TDS Statement · Queries related TDS sections · TAN Activation · TAN Approval/Rejection · TAN Related Queries · TDS Statement Correction · TDS Statement Status · TDS Statement Upload Issue · TDS Statement Utility Issue · Others |
|
| · TIN 2.0 | · Challan details not Generated/Reflecting
· Challan Status enquiry · Issue in online payment · Other payments related · Procedure for making payment · Unable to download CRN · Unable to download Challan status inquiry (CSI) file · Others |
|
| · TaxGenie/Chatbot Services | · Banner Bot
· Chat Bot · Others |
|
| · Verification Related Queries | · How to e-verify through Aadhaar linked EVC
· How to e-verify through BANK ATM linked EVC · How to e-verify through Bank Account linked EVC · How to e-verify through Demat Account linked EVC · How to e-verify through Net Banking · ITR-V Related Queries · Unable to e-verify -Others · Unable to e-verify return through Bank Account linked EVC · Unable to e-verify return through Demat Account linked EVC |
|
| · E-Filing Portal Access | · Account Temporarily Locked
· Error: Something went wrong · Portal Not accessible · Portal Slowness · Session Expire · Suspicious activity detection · Unable to Login to the e-filing account |
|
| · e-proceedings | · 139(9) Defective Notice
· Faceless eProcedings · How to submit response · Notice received but no data available in Portal · Response u/s 143(1)(a) Adjustment Notice · Seek/View Adjournment · Seek/View Video Conferencing · Unable to respond to Assessment Notice · E-Proceedings General Queries |
|
| · Others | · Form 15CC
· ITDREIN Add/Remove Authorised Person · ITDREIN generation · ITDREIN Password related |
Grievances can be submitted on e-Filing portal with CPC-ITR
This department handles Income Tax Returns processing. All grievance related to ITR-V status, Intimations or Notices u/s 139(9) or 143(1), Refund not received, Income Tax Processing Related processes, Social Media grievance or Feedbacks shall be logged under this department.
| Department | Select Category | Select Sub-Category |
|
CPC-ITR
|
· Communication | · Email Verification for orders send
· Grievances related to Certificate of Appreciation · Intimation u/s 143(1) not received · Others -Communication · Resend Intimation sheet request not processed |
| · Demand | · Demand Cancelled and Refund also adjusted
· Demand Confirmation · Demand Not correct/Disagree · Demand Open even after cancellation by AO · Demand Paid and Refund also adjusted · Demand paid but not reflected · Demand wrongly confirmed · Interest on Demand Pending, after Refund adjustment · No outstanding Demand but Demand notice received · Refund adjusted against Demand · Tax Credit mismatch-Tax Credit is not given · Others |
|
| · Feedback | · Appreciation
· Bugs · Content · Performance · Suggestions · Usuability |
|
| · ITR -V | · ITR -V Not received by CPC
· ITR-V Rejected · ITR-V Status – No receipt · ITR -V posted but no receipt · Invalid Watermark on ITRV · Other -ITR-V · Outstanding Demand for AY prior to 2008 |
|
| · Processing | · Correction u/s 139(9) failed due to invalid PIN/Comm. Ref. No.
· Difference in Income Computed by CPC · Intimation order request · Notice u/s 139(9) received after correction · Others-Processing · Rectification rights transferred to AST · TDS entries appearing in Form 26AS but credit not allowed |
|
| · Rectification | · Others- Rectification
· Rectification not considered · Rectification order not received · TDS entries appearing in Form 26AS but credit not allowed |
|
| · Refund | · Intimation order received but no refund received
· Legal Heir verified but Refund not received · Others -Refund · Payment of Refund order to the legal heir of deceased · Refund determined/paid less than expected · Refund failed (ECS mode, Account could not get credited) · Refund determined but not received · Refund reissue request raised but refund not received · TIN – NSDL status Refund status misleading |
|
| · Social Media | · Grievance not resolved
· No response received for grievance logged · Not able to log grievance on e-filling portal · Not satisfied with resolution provided · Others |
|
| · Tax Related Queries | · Miscellaneous | |
| · Others | · Others |
Grievances can be submitted on e-Filing portal with CPC-TDS
This department is associated with e-TDS scheme. Any grievance related to portal access/registration, processing of TDS statements, Defaults, Challan/BIN corrections, Form 26AS, Form 16/27D, TDS Refunds and TDS on Sale of property shall be logged under this department.
| Department | Select Category | Select Sub-Category |
|
CPC-TDS
|
· 26AS Related | · Entry not reflecting in Form 26AS |
| · Challan/BIN Correction | · Challan Queries | |
| · Defaults related | · Demand/Intimation Notice
· Justification Report |
|
| · Form 16/16A/27D related | · Form 16/16A/27D related | |
| · KYC | · KYC | |
| · Registration/Portal related queries | · Portal/Website Related Queries
· Registration/Login |
|
| · TDS Refund for TAN | · TDS Refund for TAN | |
| · TDS Statement related issues | · Not able to Download Conso File
· Online Correction Functionally related · Regular Statement Status · Statement not processed |
|
| · TDS on Sale of Property | · 26QB related |
Grievances can be submitted on e-Filing portal with SBI
This department deals with issuance of tax refunds to the taxpayer post ITR processing. Any grievances related to Refund Failed, Refund credited in wrong account and Refund paid but not credited in account shall be logged under this department.
| Department | Select Category | Select Sub-Category |
|
SBI
|
· Payment taken other than original Assessee | · Payment taken other than original Assessee |
| · Refund Credit in wrong Account | · Refund Credit in wrong Account | |
| · Refund order paid but not credited in assessee account | · Refund order paid but not credited in assessee account | |
| · Others | · Others |
Grievances can be submitted on e-Filing portal with DIT(Systems)
This department manages Information Technology related systems in the Income Tax department. Any technical issues in e-Filing website, PAN related, Tax payment system (OLTAS), Escalation on existing Refund Banker (SBI) issues, Assessment and Information mismatch shall be logged under this department.
| Department | Select Category | Select Sub-Category |
|
DIT(Systems) * |
· Assessment related technical issues | · Assessment related technical issues |
| · Letter for Non-filing of return or information mismatch is not correct | · Letter for Non-filing of return or information mismatch is not correct | |
| · National Website Related | · National Website Related | |
| · PAN related technical issues | · Allotment related technical issues
· PAN related technical issues · Problem related to Aadhar linking |
|
| · Refund Banker (SBI) related matters | · Refund Banker (SBI) related matters | |
| · Tax payment (OLTAS) related technical issues | · Tax payment (OLTAS) related technical issues | |
| · Others | · Others |
Grievances can be submitted on e-Filing portal with NSDL
This department deals with issuance of PAN and related queries. Any grievances related to Rejected/Pending PAN application, Discrepancy/Errors in PAN application, Allotment of same PAN to multiple entities, Logistics (Delivery of PAN card) or Aadhar Seeding shall be logged under this department.
| Department | Select Category | Select Sub-Category |
|
NSDL
|
· Aadhar Seeding | · Aadhar Seeding |
| · Allotment of same PAN to different person/entity | · Pending for resolution at NSDL | |
| · Digitization errors in PAN Applications | · Pending for resolution at NSDL | |
| · Discrepancy letter for PAN Applications | · Documents couriered to NSDL, POD provided by applicant
· Documents hand delivered but untraceable · Wrong processing of CR application by NSDL |
|
| · Issues related to Online PAN Applications in terms of receipt of documents | · Documents delivered but untraceable
· Wrong processing of Online application by NSDL |
|
| · Issues related to logistics (delivery of PAN card) | · Issues related to logistics (delivery of PAN card) | |
| · PAN application rejected by ITD/Asked for confirmation or photocopy | · PAN application has been rejected by ITD (multiple CR)- Action is required at NSDL e-Gov. | |
| · PAN applications which are not uploaded to NSDL e-Gov Central System | · PAN application submitted to TIN-FC is not uploaded to TIN Central System | |
| · Others | · Others |
Grievances can be submitted on e-Filing portal with UTIITSL
This department deals with issuance of PAN/ TAN and related queries. Any grievances related to Discrepancy/Errors in PAN application, Allotment of same PAN to multiple entities, Logistics (Delivery of PAN card) or Aadhar Seeding shall be logged under this department.
| Department | Select Category | Select Sub-Category |
|
UTIITSL
|
· Aadhar Seeding | · Aadhar Seeding |
| · Allotment of same PAN to different person/entity | · Allotment of same PAN to different person/entity | |
| · Digitization errors in PAN Applications | · Digitization errors in PAN Applications | |
| · Discrepancy letter for PAN Applications | · Discrepancy letter for PAN Applications | |
| · Non receipt PAN Card | · Non receipt PAN Card | |
| · PAN card returned undelivered by the postal authorities | · PAN card returned undelivered by the postal authorities | |
| · Others | · Others |
Author Bio
