Maharashtra Tax Practitioners’ Association has made a representation to Shri. Narendraji Modi,
Prime Minister of India and brought to his attention issues faced by Taxpayer & Professionals on New Income Tax Portal www.incometaxindia.gov.in. Text of their representation is as follows:-
Maharashtra Tax Practitioners’ Association
SS/MTPA/IT representation 21-22/0721
Dated: 14th July 2021
To,
Shri. Narendraji Modi,
Prime Minister of India,
South Block, Raisina Hill,
New Delhi – 110 011
Ref: New Income-tax portal launched on 7th June 2021
Sub: Various practical problems faced by us & suggested solutions therefore regarding …
Our Association represents Tax Consultants, Advocates, Chartered Accountants, Company Secretaries & Cost Accountants practicing in direct & indirect taxes from whole Maharashtra state. Presently, we have around 1700 plus active members from the state. Our Association always represents the concerns and problems faced by these members before the respective tax authorities. This initiative of our Association has proved beneficial for the tax administering authorities, our members and ultimately the tax payers at large. Our Association was known as The Western Maharashtra Tax Practitioners’ Association; in a recent Special General Meeting of our members held on 6th June 2021, we have decided to expand our wings & made our area of operation as whole Maharashtra.
Our finance ministry & CBDT have taken a decision to switch over from the then income tax website www.incometaxindiaefiling.gov.in”to new website www.incometaxindia.gov.in”.The decision to switch must have been taken in broader interest of the taxpayers, income tax department by the respective authorities. We all the tax professionals & taxpayers of the county find it almost impossible to deal with the new website on account of the following factual issues put forth before you with the relevant proofs.
1. Profile completion issue: The profiles of all taxpayers in old website were complete & all the functions for these tax payers were active (could be complied with easily).However in new website these functions could not be complied without completing the assessees profile upto 100%.This discrepancy made the filing of returns & other compilation by assessee difficult in fact impossible through new website. Screenshot attached.
2. ITR-1 & 4 could only be filed: There are 7 different ITR forms those are Form No.1 to 7. Presently it is time to file Income – tax returns for AY 2021-22. However, the returns in from 1 & 4 only could be filed after facing various difficulties. Other ITR in form 2, 3, 5, 6, 7 could not be filed after making number of attempts.
3. Authorised Partner: In the new website login is made available to A) Chartered Accounts, B) Other authorised person. Whereas, the Income–tax department has forgotten the other important stakeholders supporting & playing important role in implementation of the Act, those are i) Income tax Practitioner, ii) Cost Accountants, iii) Advocates, iv) Company Secretaries, v) Tax Return Preparers. These important stakeholders must given separate login. There are thousands of Income tax Practitioners & Tax return preparers duly registered by the income – tax department in past years after due verification of procedure there for.
4. Digital signature registration: Existing digital signatures of the assessee were already registered on the old website. These existing digital signatures of the assessee are required to be registered on the new website again. These could not be registered easily & the assessee is facing no of problems in registering the digital signature.
5. TDS return could not be filed: TDS return could be filed through old Income-tax website. However, those could not be filed through new website those which have been filed their acknowledgment does not contain financial years, assessment years, quarter for which return filed, date of filing the return. This will lead to unnecessary litigation. Deductor has to rush to TAN facilitation center for filing their TDS returns.
6. Acknowledgement of ITR filed: Those ITR’s which could be filed their acknowledgment disappears & could not be downloaded afterwards.
7. Funny dates appearing on acknowledgments: On the generated acknowledgments future dates are appearing & not the current date. Screenshot attached.
8. PAN not appearing on acknowledgments: Every assessee is identified more by its PAN rather than name. However, in case of returns filed PAN is not appearing on the generated acknowledgments. Screenshot attached.
9. Login takes time: One could very easily login to the old website in fraction of seconds, whereas login to the new website take much time leading to wastage of man-hours.
10. Mismatch in PAN data: In no of cases mismatch in PAN data is seen when there is actually no mismatch how to overcome this on the website is a big issue remaining unanswered.
11. Difference in PAN data & Aadhar data: The new website very surprisingly is trying to match PAN data with Aadhar data. In fact, in case of many Aadhar data birth year is only appearing in place of birth date. Address on Aadhar in majority cases is residential address whereas address on PAN may be business / office address. This flaw must be removed from the new website immediately.
12. Problems for trust registration: In case of all trusts (new or old) registration u/s 12–AB is required to be carried out on or before 30thSeptember (extended due date). However, the functionality to carry out the same is not yet available on the new website. In cases where the trust is required to renew their 80–G facility they could not do so.
13. From 10-A/10-B could not be uploaded: Trusts requiring filing of form 10A /10B could not be uploaded. This will result in non compliance issue to the trusts.
14. E filed TDS data to be transferred to Traces for TDS credit: In case of e-filed TDS returns through the website, the data is required to be picked up by traces site in order to give credit of TDS to the respective deductee. We find difficulty from the new website in doing so.
15. Grievances unanswered: Grievances filed by assessee through the new website has remained unanswered. Live cases of grievances filed on 3.7.2021 & 15.07.2021 are attached herewith for your verification. Screen shot attached.
16. Tax genie not working: A new feature in the name of tax genie is provided on the new website. No answers / solutions by tax genie are yet provided for any of the queries raised. In fact, appointment time decided along with mobile number has remained unanswered.
17. Form 15-CA/15-CB could not be filed: There is no functionality available on the new website for filing from 15 – CA & 15 – CB.
18. Income tax appeals could not be filed: After launching of new website cases where appeal is required to be filed could not be filed. Functionality to file Income–tax appeals is not available.
19. Vivad se Vishwas compliance window not available: The due date for DTVSV scheme application was finally extended to 31stMay 2021. Further compliances under Vivad se Vishwas scheme are to be complied thereafter. In many cases of DTVSV taxes have paid &Form–4 is pending for filing by assessee &Form- 5 is pending for issuance by Income tax department. There is no window available in the present website for these compliances.
20. In once login details of other assessee seen: In new website login of one assessee the details of other assessee are seen. Screenshot attached.
21. 3 Original returns of same assessee for same year with different acknowledgments: In case of one assessee 3 original returns of same assessment year with different acknowledgment number are seen. Screenshot attached.
22. IFSC error: Despite putting correct IFSC on the website, IFSC error is shown in new website.
23. E verification could not be done: For e-filed returns e verification could not be done as OTP is not generated from the new website.
24. Returns u/s 153C r w s 153–A could not be filed: In case where the assessee has got notices u/s 153C rws 153-A, the assessee wants to file his returns under the above section. However, it could not be uploaded as the dropdown therefore on the new website is not available. How to file these returns is a big issue for taxpayers. We have 2 live cases for the issue. Copies of notices attached.
25. Finance department aware of the above issues: Our Union Finance department is aware of all the above issues regarding the problems in working of the new website. Our Union Finance Minister Mrs. Nirmala Sitaraman has arranged a meeting with Infosys(the new website provider) authorities somewhere in 2ndweek of June. Infosys authorities have assured proper working of the website within next 15 days from the date of the meeting. This was tweeted by the Honourable Finance Minister. However, after more than 1 month from the assured date no progress could be seen in the working of the website.
26. Software allowability: Majority of the tax professionals are acquainted with one or the other private software. Presently, the returns etc. could not be filed through any private software. As the allowability tool for these softwares is not available in the new website. It is therefore suggested that the filing tool through the softwares may also be made available so as to expedite the compliances. We find it impossible to get these errors/flaws in the website corrected at an early moment.
The need for smooth running of the website is as follows:
1. Financers, Bankers need to verify acknowledgements of ITR of their customers from website before disbursing loans.
2. TDS returns are required to be filed intime, if not filed in time attracts late fees/ penalty.
3. Trust registration, renewal, 80-G facility are held up for want of website working.
4. Many assessees have finalised their accounts & ready to file ITR for AY 2021-22 which are held up on account smooth working of website.
5. Form 15-CA/15- CB could not be filed.
6. Appeals could not be uploaded,
7. Vivad se Vishwas final compliance after tax payment is awaited.
8. Scrutiny assessments to be completed by 30th June (due date extended twice) are held up. Date for scrutiny assessments now extended to 30th
9. Existing profiles of taxpayers on the old portal disturbed.
10. Grievances not addressed.
11. Income tax refunds due for AY 2020-21 & 2021-22 are held up.
We therefore, urge that the new portal be launched:
1. After various trials at various ends.
2. We are ready to co-operate/ become part of trial submissions.
3. The old portal was successful as it has introduced all the functions step by step over a period of time & not at a time.
4. Completion of profile in each case is to be skipped till 28.02.2022.
5. Profile completion be allowed between 01.03.2022 to 30.06.2022.
6. Linking of PAN, Aadhar be extended till 30.06.2022.
7. The website being new one extensive knowledge sessions by the Income-tax departmental staff to the tax payers, tax professionals be arranged all over the country by actual meetings as well as by zoom meetings.
Considering these genuine hardships we request your Honour to look in the matter & direct suspension of new website & relaunch of old website till all functionalities on the new website are properly activated. The above request is in the national interest & not in the interest of any single person.
We expect immediate direction of our genuine request put forth. The above flaws pointed out could also be independently got verified.
Thanking you,
Yours faithfully,
For Maharashtra Tax Practitioners’ Association
| (Manoj S Chitalikar) | (Santosh S Sharma) | (Narendra K Sonawane) |
| President | Past President & Chairman | Past President & Convener |
| Income tax representation Committee | ||
| 9822194015 | 9850053341 | 9822601617 |
CC to:
1. The Union Finance Minister,
Union of India, North Block,
New Delhi – 110 001
2. Minister of State for Finance,
Union of India, North Block,
New Delhi – 110 001
3. The Finance Secretary,
Union of India, North Block,
New Delhi – 110 001
4. Shri P C Modi, Chairman,
Central Board of Direct Taxes,
North Block, New Delhi – 110 001
5. The Principal Chief Commissioner of Income – Tax,
Sadhu Vaswani Square, Pune – 411 001
Dear Sir / Madam,
Do the needful in the matter after verifying the facts put forth by us.
Thanking you,
Yours faithfully,
For Maharashtra Tax Practitioners’ Association
| (Manoj S Chitalikar) | (Santosh S Sharma) | (Narendra K Sonawane) |
| President | Past President & Chairman | Past President & Convener |
| Income tax representation Committee | ||
| 9822194015 | 9850053341 | 9822601617 |
I tried file on behalf of my wife Name could not enter in declaration of itr 2. If change authorised signatory from self systems accept. Even validated and verification successfully. But it is not correct. How to go next. I don’t know. I sent to emails to income tax offcials
Cant log in. Is the New income tax site working?
dear sir, i filed my itr1 on 19 july. i had to take so many attempts to e verified it through sbi net banking but could not sucees to e verify. after that i tried to e verify through sbi bank account option, in this attemt evc genereted , i filled the evc otp but website displayed wrong otp. agrain and again i tried. now if i try to e verify website shows zero return to e verify and when i check previous filed returns it shows evrification is pending. i downloaded the acknoledgement slip in which bottom red words shows DO NOT SEND IT CPC BANGLURU. i have neither received any message or mail about succussfule everification. is my itr everied in this case or should i try to revise return option
suman shekhawat
I have also filed my itr1 on 31 july. i had to take so many attempts to e verified it through hdfc net banking but could not sucees to e verify. after that i tried to e verify through sbi bank account option, in this attemt evc genereted , i filled the evc otp but website displayed wrong otp. again and again i tried. But still i am facing the same issue.
I request the Government to please allow taxpayers to use old itr forms to file itr to avoid harrassment to taxpayers and avoid delays in generation of revenue.
It appears that site has been developed by some novice team and technical management of Infosys has neglected the issue.
Infosys should b fined heavily having created this situation even after two years alternately their contract should be cancelled and every penny paid to them be recovered.
Boss, this government has no guts to fire Infosys. That is because the govt itself is clueless about what is happening with the ITR filing software
Old arrear form 10 E U/S 89 filled online acknowledgement issued by cpc Bengaluru in 2019 itr processed, refund issued but new portal showing that form 10 E not e verfied.
I filled my ITR as on 29.06.2021 no sms nor email received. I e verfied my ITR 20 times, through sbi net banking opt entered & submitted shows one time e verified with green colors, but afterwards not showing e verified nor downloaded.
This is the high of irresponsibility,All the taxpayers and the professionals are suffering and the FM madam and the Infosys enjoying the tax payers money .
I have been trying a simple password reset for the past 20 days. where is the accountability?
These BJP Thiefs have paid Rs. 4200 crore to Infosys for Income Tax Website and this is the Result. If any Start-Up of Techies are paid Rs. 10 crore, they could have made very Good Portal of Income Tax. These FinMin is looting and making other life Horrible.
Portal says my PAN no not Existing I am filing my return for the past 30 years.Tried To day also date 27.07.2021
I tried to create userid with PAN for my sister. The userid is a must for filing IT return onlune. She needs to file her IT return even though her income does not exceed 1,00,000 as TDS on her FD was deducted due to late submission of 15 G/H. The portal accept all the relevant details including password but on pressing Çonfirm’ no action take place, Is there any solution?
same issue. not able to register new account. everything goes well including OTP, but nothing happens on final page after we set the password
i have been trying multiple times to register a new pan. everything gets filled up but then at the end in securing account after enetring password and personalised message the confirm button just doesnt seem to work.
when I am going to login New IT portal with password there I can not see the e file menu and not possible to view 26 AS
Tried to file ITR1, I had trouble with income declaration for Interest on deposits. The data was not pulled automatically, i had to enter manually. Due to which there was interest calculated U/S234 a and b. the system assumes that I had not paid advance tax on my income, this is basically the liability of the bank. This was never an issue in the previous portal, I was easily able to pay the remaining tax on FD interest without any interest being charged U/S 234
Professional tax and HIS premimum is also not autopulated.
The site should either pre-populate all, or do not populate anything we will take care of it.
Govt. should revert back to old portal
it is too pathetic and cumbersome… old one was superb and user friendly.. please bring it back
The new IT portal is disappointing. It says prefilled form ITR1 but the income data captured from 26AS is only partial and incomplete. TDS is not captured from 26AS. It is asking to confirm ,how should we confirm. we are to fill in all income, taxes deducted data on our own, what’s the use of this portal??The finance ministry should immediately rectify or revert back to the old system which ws]as very smooth.
how can we pay the self assessment tax by 31st JUly???
1. It is like a Domocles sword hanging asking assesses to complete the profile before proceeding, when such an act has no statutory backing
2. All the Associations should join hands to file a writ petition to keep the old portal functioning and new one may be introduced in Feb after removing glitches and pilot run
with stake holders also participating
I tried to file ITR 2 but couldnt do it due to these issues:
Income under salaries. We provide a break up but when we open again, the values get changes automatically
Tax calculation wrong on STCG. It gets calculated as per tax slab
Auto fill not working(data not drawn as per form 16)
Any need to go back, you will have to answer YEs/No questions again
Kindly add these to your list
I am having similar problems with ITR-2. My capital gains info, which appears in all other places, does not appear in schedule SI (therefore income is calculated at regular rates, instead of 10% as shown in other schedules). I am asked to fill bank name, though it is already filled. I cannot validate the return because of these. My other income details do not get stored – I have to keep filling them everytime I log in.
I am also getting the same error. Were you able to find any wayout of this?
the same issue , capital gains are not populating in schedule SI and tax is being computed as per slab .
have u found any solution ?
The issue is 25% solved but 125% worse now. STCG is now taxed at 15% as per norms.
But, now the STCG gets added to the Salary income also and tax is calculated at the applicable tax slab.
That is, STCG is taxed twice- Once at 15% flat and again as per the tax slab.
Looks like Infosys website makers never filed Income tax return in their life….. The website was annoying in the beginning. Now its kinda fun to poke at my Infy friends. Infy has made themselves a laughing stock
Issue sorted now. Tax calculated in the right way. But could not complete ITR filing dues to verification issues. Huggggggg!!! This is like bumper to bumper traffic
In ITR 1 Interest prefilled amount is not matching with Form 26AS.
What is the idea of Prefilled data.
When i trying to match with Pan with Aadhar, it is showing Name not matching.
Old is best. This should be scrapped
Return submitted but site not generating OTP through Adhar for verification
The new website should be scraped and go back to the old.This is the only solution.
Please discard this website for at least one year, because there are basic problems still persists, means it needs serious testing, which is not possible now due to dues dates approaching near fast.
My wife tried to fill data in ITR2 and when trying to verify it says return already submitted for AY 2021-22.
When I tried to make e verification on her behalf it says no record available. Tax deducted was partially taken into account. How to solve. It directs me to file revised return. How one can file revised return u/s 139(5) when original return not e- verified nor records available. I request the forum to help me.
S.KRISHNAN CELL 9840994104
PERSONALIZED MASSAGE NOT APPROVE , I TRIED MANY TIME REGISTRATION BUT PERSONALIZED MASSAGE ISSUE FACED EVERY TIME
NEW TAX PORTAL-THIS IS INFOSEYES- ITAX DEPT MADE CARONA THIRD WAVE FACED BY TAX PAYERS BUT DISGUSTING TO SEE NO ACCOUNTABILITY-NO RESPONSE MORE THAN 60DAYS OVER -OLD PORTAL WAS NOT GOLD BUT SAY SILVER HENCE WAS OK FOR INDIA
In my case, when I tried to efile my return, in the verification page my father’s appears as my name and again my father’s name appears in the column where I need my father’s name. The system allows me change the father’s name but not the given name. For example if a Father’s name is XXX, in the verification page, XXX son/ daughter of XXX appears. I’m allowed to change the second XXX and not the first one. I have filed grievance in this regard.
In my case, my name appears as father’s name !
The only solution to this monumental problem is to ditch the new portal and throw it into a dustbin outside the Finance Ministry and go back to the old, tried and tested e-filing portal and, additionally, blacklist Infosys permanently for entrusting any such software development assignment in the future.
IT IS FUTILE TO RAISE OUR VOICE AGAINST THE PROBLEMS WE ALL ARE FACING DUE TO THIS NEW PORTAL, BECAUSE INFOSYS IS BEING PROTECTED BY THE HIGHER UPS AT FINANCE MINISTRY …..
yesterday 23July evening around 06 30 PM I could Efile ITR1 for me and my wife though private sw with verified (Aadhar) ITR Acknowledgement
Of course, filling in and e-filing ITR1 should not present any problem but, try to fill in ITR2 and you will encounter manifold glitches and weird errors cropping up in every nook and corner!
Same problem for me. I have been to get my return validated for the last 3 days.
For the last 15 days I am trying to submit my Form 10 E.After everifying and validation when I submit my Form,the eportal says that there are some errors in the form data which I have to fix before I submit again.What are the errors is not clear because when I preview my filled form I don’t find any errors.
I am facing the same issue. Today it somehow went upto e-verify through Net Banking and then out of no where landed on the profile page. form filing was not successful either. In addition to this, the prefilled data has errors in many places…such as the deductions, tax already paid, professional tax etc. The time I have spent navigating through this website, could have filed atleast 15-20 ITRs in the same. Its been a month already, don’t know when they’re gonna fix it. Even grievances are not being answered.
Tax calculation is not correct, tax on capital gain is also being levied at normal rates of tax..i.e. no exemption of Rs.1 lac is provided on LTCG for sale of share. Like wise on STCG on sale of share, the tax is being càlculated at normal rate of tax I.e.20% or 30% as per total taxable income, instead of 15%, lot of efforts are being wasted in preparing return but unable to file the same…already two months have passed but no solution..how long they would take to streamline e-filing of returns
PAN registration is not doing well, we tried many times to make pan registration, but it is in vain.
Dear Sir,
I would like to point out that I have success fully completed and verified my revised return and duly filled Aadhar OTP successfully but could not be submitted ,
I have made several attempts to submitt ,but error has occured,could not ne submitted.
Please advise ,The snap shot of that page is attached here with for your ready references .
My PAN : AAFPK4355H
MOB. NO. 91-9873159815
snap shot could not be uploaded
yesterday 23July evening around 06 30 PM I could Efile ITR1 for me and my wife though private sw with verified (Aadhar) ITR Acknowlegement
What is ” private sw ” ? Is it reference to a new service provider or another softwate ?
yesterday evening around 06 30 PM I culd Efile ITR1 through private sw with verified ITR Acknowlegement
Yesterday 23 july evening around 06.30 PM I could efile ITR1 for me & my wife thru private sw and got instantly ITR Acknowledgement.
Yesterday 23/07 evening around 06.30 PM I could efile ITR1 for me & my wife thru private sw & got instantly ITR Acknowledgement.
What is that private s/w you are using ?
Date of birth in profile is wrong for some assessees
In E verification by net banking after two times otp in bank site the verication not confirmed. I think same be rectified.
There are many more,
Same bank account is shown twice in “dash board ” under Bank accounts .
Joint owners of house property 50 :50 share is put, Error message displayed as aggregate is not 100.
Facing the same issue – joint owner not aggregating to 100%
1. EVC can’t be enabled, although all required details are ok on PAN & Aadhaar. Clear message should be provided.
2. Draft ITR-2 have disappeared randomly with all the data. All effort wasted.
3. ITR-2 verification fails with different errors on same or many occasions.
4. Dividend income when distributed according to the receipt quarters throws system mismatch message and verification failure.
5. Many selected options, randomly disappear when going in for the final verification. There is no consistency which option will disappear.
6. System behaves and reacts differently on different time during the day. It appears as if changes are being made in the live system and hem users are logged into the system and uploading their details.
Thank you. Adding a few more observations to the list.
1. EVC can’t be enabled, although all required details are ok on PAN & Aadhaar. Clear message should be provided.
2. Draft ITR-2 have disappeared randomly with all the data. All effort wasted.
3. ITR-2 verification fails with different errors on same or many occasions.
4. Dividend income when distributed according to the receipt quarters throws system mismatch message and verification failure.
5. Many selected options, randomly disappear when going in for the final verification. There is no consistency which option will disappear.
6. System behaves and reacts differently on different time during the day. It appears as if changes are being made in the live system and hem users are logged into the system and uploading their details.
SECTION 24 PROVISION FOR EXEMPTION OF PRINCIPAL ON LOAN NOT AVAILABLE.
INTEREST ON BANK LOAN, UNDER SECTION 80C, ONLY UPTO 50000 EXEMPTION IS PICKED INSTEAD OF ALLOWING FULL EXEMPTION UPTO RS 1.5LKS.
SERIOUS ISSUE
LTCG NOT WORKING. POST SALE OF LAND OR BUILDING, COMPUTATION OF INDEXATION, IMMEDIATE PURCHASE OF PROPERTY ARE DONE. LTCG GETS ADDED TO INCOME AND TAXED @20% INSTEAD OF EXEMPTION UNDER SECTION 54F. THE LTCG SHOULD BE AUTOMATICALLY PICKED UP ON THE ABOVE AND EXEMPTED.
SERIOUS LAPSE ON LTCG MODULE.
As it is said that prefilled data shall be available but that is not available or updated uptill now as July is going to end.
Only solution is to provide assessees facilities to file ITR FORMS as the paper returns alone filed separately. Early years..
Rectification of ITR option is not there..
Rectification facility not available
In ITR 2 Long term capital gain not being filed
U R RIGHT. SECTION 24 ND 80C LTCG EXEMPTION NOT PICKED UP UNDER SECTION 54F
Figures of filed returns not appearing on acknowledgement and itr form
E.g. Gross total in one on acknowledgement
Balancesheet figures in itr forms.
UNION GOVERNMENT OUGHT TO TAKE URGENT STEPS TO RESOLVE THE ISSUE.
I appreciate the efforts taken by you list almost all glitches. I would like to a. I have filed 10 times Forms 35 (Appeal Form) but draft form filled is not available. You have to file fresh. b. it shows pending action but when you click nothing is shown and necessary action to be taken is not known. However your effort is wonderful. Hope the authorities listen to this. CA T
I appreciate the efforts taken by you list almost all glitches. I would like to a. I have filed 10 times Forms 35 (Appeal Form) but draft form filled is not available. You have to file fresh. b. it shows pending action but when you click nothing is shown and necessary action to be taken is not known. However your effort is wonderful. Hope the authorities listen to this.