Maharashtra Tax Practitioners’ Association has made a representation  to Shri. Narendraji Modi,
Prime Minister of India and brought to his attention issues faced by Taxpayer & Professionals on New Income Tax Portal www.incometaxindia.gov.in. Text of their representation is as follows:-

Maharashtra Tax Practitioners’ Association

SS/MTPA/IT representation 21-22/0721

Dated: 14th July 2021

To,

Shri. Narendraji Modi,
Prime Minister of India,
South Block, Raisina Hill,
New Delhi – 110 011

Ref: New Income-tax portal launched on 7th June 2021

Sub: Various practical problems faced by us & suggested solutions therefore regarding …

Our Association represents Tax Consultants, Advocates, Chartered Accountants, Company Secretaries & Cost Accountants practicing in direct & indirect taxes from whole Maharashtra state. Presently, we have around 1700 plus active members from the state. Our Association always represents the concerns and problems faced by these members before the respective tax authorities. This initiative of our Association has proved beneficial for the tax administering authorities, our members and ultimately the tax payers at large. Our Association was known as The Western Maharashtra Tax Practitioners’ Association; in a recent Special General Meeting of our members held on 6th June 2021, we have decided to expand our wings & made our area of operation as whole Maharashtra.

Our finance ministry & CBDT have taken a decision to switch over from the then income tax website www.incometaxindiaefiling.gov.in”to new website www.incometaxindia.gov.in”.The decision to switch must have been taken in broader interest of the taxpayers, income tax department by the respective authorities. We all the tax professionals & taxpayers of the county find it almost impossible to deal with the new website on account of the following factual issues put forth before you with the relevant proofs.

1. Profile completion issue: The profiles of all taxpayers in old website were complete & all the functions for these tax payers were active (could be complied with easily).However in new website these functions could not be complied without completing the assessees profile upto 100%.This discrepancy made the filing of returns & other compilation by assessee difficult in fact impossible through new website. Screenshot attached.

Profile completion issue

2. ITR-1 & 4 could only be filed: There are 7 different ITR forms those are Form No.1 to 7. Presently it is time to file Income – tax returns for AY 2021-22. However, the returns in from 1 & 4 only could be filed after facing various difficulties. Other ITR in form 2, 3, 5, 6, 7 could not be filed after making number of attempts.

3. Authorised Partner: In the new website login is made available to A) Chartered Accounts, B) Other authorised person. Whereas, the Income–tax department has forgotten the other important stakeholders supporting & playing important role in implementation of the Act, those are i) Income tax Practitioner, ii) Cost Accountants, iii) Advocates, iv) Company Secretaries, v) Tax Return Preparers. These important stakeholders must given separate login. There are thousands of Income tax Practitioners & Tax return preparers duly registered by the income – tax department in past years after due verification of procedure there for.

4. Digital signature registration: Existing digital signatures of the assessee were already registered on the old website. These existing digital signatures of the assessee are required to be registered on the new website again. These could not be registered easily & the assessee is facing no of problems in registering the digital signature.

5. TDS return could not be filed: TDS return could be filed through old Income-tax website. However, those could not be filed through new website those which have been filed their acknowledgment does not contain financial years, assessment years, quarter for which return filed, date of filing the return. This will lead to unnecessary litigation. Deductor has to rush to TAN facilitation center for filing their TDS returns.

6. Acknowledgement of ITR filed: Those ITR’s which could be filed their acknowledgment disappears & could not be downloaded afterwards.

7. Funny dates appearing on acknowledgments: On the generated acknowledgments future dates are appearing & not the current date. Screenshot attached.

Funny dates appearing on acknowledgments

8. PAN not appearing on acknowledgments: Every assessee is identified more by its PAN rather than name. However, in case of returns filed PAN is not appearing on the generated acknowledgments. Screenshot attached.

9. Login takes time: One could very easily login to the old website in fraction of seconds, whereas login to the new website take much time leading to wastage of man-hours.

10. Mismatch in PAN data: In no of cases mismatch in PAN data is seen when there is actually no mismatch how to overcome this on the website is a big issue remaining unanswered.

11. Difference in PAN data & Aadhar data: The new website very surprisingly is trying to match PAN data with Aadhar data. In fact, in case of many Aadhar data birth year is only appearing in place of birth date. Address on Aadhar in majority cases is residential address whereas address on PAN may be business / office address. This flaw must be removed from the new website immediately.

12. Problems for trust registration: In case of all trusts (new or old) registration u/s 12–AB is required to be carried out on or before 30thSeptember (extended due date). However, the functionality to carry out the same is not yet available on the new website. In cases where the trust is required to renew their 80–G facility they could not do so.

13. From 10-A/10-B could not be uploaded: Trusts requiring filing of form 10A /10B could not be uploaded. This will result in non compliance issue to the trusts.

14. E filed TDS data to be transferred to Traces for TDS credit: In case of e-filed TDS returns through the website, the data is required to be picked up by traces site in order to give credit of TDS to the respective deductee. We find difficulty from the new website in doing so.

15. Grievances unanswered: Grievances filed by assessee through the new website has remained unanswered. Live cases of grievances filed on 3.7.2021 & 15.07.2021 are attached herewith for your verification. Screen shot attached.

Grievances unanswered

Grievances unanswered Image 1

16. Tax genie not working: A new feature in the name of tax genie is provided on the new website. No answers / solutions by tax genie are yet provided for any of the queries raised. In fact, appointment time decided along with mobile number has remained unanswered.

17. Form 15-CA/15-CB could not be filed: There is no functionality available on the new website for filing from 15 – CA & 15 – CB.

18. Income tax appeals could not be filed: After launching of new website cases where appeal is required to be filed could not be filed. Functionality to file Income–tax appeals is not available.

19. Vivad se Vishwas compliance window not available: The due date for DTVSV scheme application was finally extended to 31stMay 2021. Further compliances under Vivad se Vishwas scheme are to be complied thereafter. In many cases of DTVSV taxes have paid &Form–4 is pending for filing by assessee &Form- 5 is pending for issuance by Income tax department. There is no window available in the present website for these compliances.

20. In once login details of other assessee seen: In new website login of one assessee the details of other assessee are seen. Screenshot attached.

In once login details of other assessee seen

21. 3 Original returns of same assessee for same year with different acknowledgments: In case of one assessee 3 original returns of same assessment year with different acknowledgment number are seen. Screenshot attached.

Original returns of same assessee for same year with different acknowledgments

22. IFSC error: Despite putting correct IFSC on the website, IFSC error is shown in new website.

IFSC error

23. E verification could not be done: For e-filed returns e verification could not be done as OTP is not generated from the new website.

24. Returns u/s 153C r w s 153–A could not be filed: In case where the assessee has got notices u/s 153C rws 153-A, the assessee wants to file his returns under the above section. However, it could not be uploaded as the dropdown therefore on the new website is not available. How to file these returns is a big issue for taxpayers. We have 2 live cases for the issue. Copies of notices attached.

Returns us 153–C r w s 153–A could not be filed

Returns us 153–C r w s 153–A could not be filed Image 1

25. Finance department aware of the above issues: Our Union Finance department is aware of all the above issues regarding the problems in working of the new website. Our Union Finance Minister Mrs. Nirmala Sitaraman has arranged a meeting with Infosys(the new website provider) authorities somewhere in 2ndweek of June. Infosys authorities have assured proper working of the website within next 15 days from the date of the meeting. This was tweeted by the Honourable Finance Minister. However, after more than 1 month from the assured date no progress could be seen in the working of the website.

26. Software allowability: Majority of the tax professionals are acquainted with one or the other private software. Presently, the returns etc. could not be filed through any private software. As the allowability tool for these softwares is not available in the new website. It is therefore suggested that the filing tool through the softwares may also be made available so as to expedite the compliances. We find it impossible to get these errors/flaws in the website corrected at an early moment.

The need for smooth running of the website is as follows:

1. Financers, Bankers need to verify acknowledgements of ITR of their customers from website before disbursing loans.

2. TDS returns are required to be filed intime, if not filed in time attracts late fees/ penalty.

3. Trust registration, renewal, 80-G facility are held up for want of website working.

4. Many assessees have finalised their accounts & ready to file ITR for AY 2021-22 which are held up on account smooth working of website.

5. Form 15-CA/15- CB could not be filed.

6. Appeals could not be uploaded,

7. Vivad se Vishwas final compliance after tax payment is awaited.

8. Scrutiny assessments to be completed by 30th June (due date extended twice) are held up. Date for scrutiny assessments now extended to 30th

9. Existing profiles of taxpayers on the old portal disturbed.

10. Grievances not addressed.

11. Income tax refunds due for AY 2020-21 & 2021-22 are held up.

We therefore, urge that the new portal be launched:

1. After various trials at various ends.

2. We are ready to co-operate/ become part of trial submissions.

3. The old portal was successful as it has introduced all the functions step by step over a period of time & not at a time.

4. Completion of profile in each case is to be skipped till 28.02.2022.

5. Profile completion be allowed between 01.03.2022 to 30.06.2022.

6. Linking of PAN, Aadhar be extended till 30.06.2022.

7. The website being new one extensive knowledge sessions by the Income-tax departmental staff to the tax payers, tax professionals be arranged all over the country by actual meetings as well as by zoom meetings.

Considering these genuine hardships we request your Honour to look in the matter & direct suspension of new website & relaunch of old website till all functionalities on the new website are properly activated. The above request is in the national interest & not in the interest of any single person.

We expect immediate direction of our genuine request put forth. The above flaws pointed out could also be independently got verified.

Thanking you,

Yours faithfully,

For Maharashtra Tax Practitioners’ Association

     
(Manoj S Chitalikar) (Santosh S Sharma) (Narendra K Sonawane)
President Past President & Chairman Past President & Convener
Income tax representation Committee
9822194015 9850053341 9822601617

 CC to:

1. The Union Finance Minister,
Union of India, North Block,
New Delhi – 110 001

2. Minister of State for Finance,
Union of India, North Block,
New Delhi – 110 001

3. The Finance Secretary,
Union of India, North Block,
New Delhi – 110 001

4. Shri P C Modi, Chairman,
Central Board of Direct Taxes,
North Block, New Delhi – 110 001

5. The Principal Chief Commissioner of Income – Tax,
Sadhu Vaswani Square, Pune – 411 001

Dear Sir / Madam,

Do the needful in the matter after verifying the facts put forth by us.

Thanking you,

Yours faithfully,

For Maharashtra Tax Practitioners’ Association

     
(Manoj S Chitalikar) (Santosh S Sharma) (Narendra K Sonawane)
President Past President & Chairman Past President & Convener
Income tax representation Committee
9822194015 9850053341 9822601617

More Under Income Tax

109 Comments

  1. Prahlad says:

    Using the utility modified Sep 3, 2021, in ITR2 the edit button in Schedule OS for entering interest income is disabled. I cannot enter my interest income and therefore cannot even prepare my return, issues with verification, submission and receipt of return are still far away.
    Only acknowledgement of grievance from the IT portal. No reply, no time-line for reply. Can’t believe this messed up new portal has been created by Infosys. How could such an incompetent company become an IT giant?
    I hope the govt keeps away from messing up with DP portals and stock exchange portals and banking portals. My nightmare is that some day these portals may also become as dysfunctional as the IT portal.

  2. Lalit says:

    Unable to e-verify of Income Tax Form 10BA. It is neither accepting OTP nor EVC code. Can this form be submitted manually in the Income Tax Office?

  3. Vikram Bansal says:

    May I agree with all the posts, and this is a very good example of a single tax.
    Surcharges on tax remain untouched. Taxpayers with income between Rs 50 lakh and Rs 1 crore continue to pay 10% surcharge, between Rs 1 crore and Rs 2 crore pay 15%, between Rs 2 crore and Rs 5 crore pay 25%, and those with income over Rs 5 crore pay 37%.

  4. LM says:

    ITR-2 validates for CG,OS income but verification fails. Tried approx 30 plus times, even when I did not changed Filled in data, portal doing magic & throws new irrelevant errors . Serious bugs no shown till 31 Aug,21 started appearing. Request to Finance minister to reinstate old Income tax portal as new portal creating panic, frustration, fear. For incorrect programming by Infosys Income tax department must not charge penalties as tax payers even seeing messages as tax defaulters. Must be taken seriously. As things working on portal previously worsened recently.

  5. RATNA DEEP RANJAN says:

    In ITR2 I have done off line validation but while uploading the following error appears
    “Sum of income u/s 112 proviso (LTCG on listed securities/ units without indexation), 112(1)(c)(iii) (LTCG for non-resident on unlisted securities), 115AC (LTCG for non-resident on bonds/GDR), 115ACA (LTCG for an employee of specified company on GDR), 115AD (LTCG for FII on securities), 115E (LTCG for non-resident Indian on specified asset), 112A or section 115AD(1)(iii)-Proviso (LTCG on sale of shares or units on which STT is paid), Pass Through Income in the nature of Long Term Capital Gain chargeable @ 10%-u/s 112A, Pass Through Income in the nature of Long Term Capital Gain chargeable @ 10% – u/s other than 112A should be equal to corresponding income as per schedule BFLA”
    with no apparent reason..

  6. Thomas Varghese says:

    Tried to file ITR through new IT portal more than 20 times. It says prefilled form ITR2 but the income data captured from 26AS is only partial and incomplete. TDS is not fully captured from 26AS. Tried through edit mode to enter TDS details from 26AS. Cannot edit/update all columns. TDS for the current year is being carried forward for next year. Otherwise it is giving error during validation.

  7. M Singh says:

    The New Income Tax Website is an complete waste of time, I tried 8-10 times for filing return, It is full of bugs, after finishing the entire process, the information is not getting stored or retrieved, a complete waste of time, what non sense has been made? Waste of time, looks like we all have to do our tax filing next year. Earlier I have just heard but after personally experiencing agree that new website is complete shit…

  8. Srinivasulu Charupally says:

    The incometax.gov.in is the worst government website i have seen so far. Nothing works as expected.
    Most of the time it failed to login page itself.
    There is no proper alignment after login.
    Most of the names overlap.
    Not able to see old records,
    Not able to submit Gravience.
    I am using Chrome web browser.
    I have provided feedback in the website almost 3months back, nothing improved.
    Not sure how this website is approved to production without proper validation.
    PM sire – Pls look into it

  9. Yatish Balaji Motamarri says:

    Getting false validation errors related to Section 54. I have not claimed any deductions there, yet it asks for details

  10. Pramod says:

    New user registration in incometax eportal is not working for ages. User can’t choose any items in dropdown menu in state, postal, district etc. How long they need to fix such a small issue?!

  11. I have filed my Income tax returns for AY21-22 on 11.08.2021. I filled ITR-1 form online option. After completing all schedules. I was presented with ” Download JSON” button and verify return button. Accidently Download JSON button got pressed. After I pressed verify return button. I Verified the return. I got the message as validation was succesful. Then I e- verified the with Aadhar OTP authentication. After that I could not see any activity in recently filled return. Neither acknowledgement nor ITR Form. When tried to file fresh return, It says the return is already submitted and you may submit the revised return. When I did not receive any acknowledgement, how can submit the revised return. After that I logged out and logged in again. It shows file your return for the financial year ended 31st March 2021. But can not file, as it says return already submitted .What to do please guide.

  12. RAJESH BHASIN says:

    FOR MY HUF WHEN I TRY TO VALIDATE IT SAYS PL PROVIDE BANK NAME.BANK NAME IS ALREADY VALIDATED.TRIED 100 TIMES .SAME ERROR.
    FOR MY RETURN IT SAYS FILL DTTA AND COUNTRY.NO HELP FROM ANYWHERE

  13. Gautam says:

    I was able to fill the ITR-1 and eVerify successfully, but after that, i dont see any trace of the filled form. There is no ITR-V and no SMS or email received. Now if i try to submit again, it says you cannot submit as its already submitted. I didnt receive any acknowledgement.

    1. Jyothi says:

      Where was the need to “upgrade” IT website.
      The New website is yet to function properly till 15th August,
      E-verified Acknowledgements CANNOT be downloaded
      When will these issues be reolved

  14. Deepak says:

    Trying to fill form 10BA and e verify. But after number of effort it is not being e verified thru Aadhar OTP. Always error message that “please enter valid values”. Tried for at least 15 times in last 3 days.

    1. Ritesh says:

      I tried the same today . The same issue is still there. After filling the form 10ba , when e-verify was done, the OTP I received was not accepted by the portal stating as ‘invalid’. I tried multiple times , but got no success. When will these issues be fixed?

        1. Ritesh says:

          It’s so frustrating. Not sure why this new portal was rollout with so many major bugs. Surprised looking at the ‘so casual’ approach of Infosys people. Why did not they do rigorous testing before releasing it? The ordinary citizens have been wasting so much of time for a simple 30 minutes job. It happens only in our country.

  15. shivam says:

    Oh lord. The website is so shitty, dude trying every day for the last one week, still having login issues, changed the password, and tried it’s still fucked up.

  16. Ajay says:

    I am trying to upload my ITR2 which has been prepared using offline utility. After Validation there are no errors. However, I get as many as 5 silly errors during verification something like “total of individual rows is not matching with total” in Schedule 112A. This is despite that the calculations are automatically done by the utility after uploading the duly filled csv file for Schedule 112A. Also, there is an error saying something like “LTCG and STCG does not match the total CG”. I think this is due to serious truncation and round off bugs in the way the utilitu calculates numbers. We see numbers like Rs. 12190.66666666678 which is actually senseless. Infosys (which has developed the software) needs to seriously train their programmers some common sense and teach them how to round off such numbers to nearest Rupee. Overall a USELESS software.

  17. sunil says:

    Dear Sir,
    Outstanding demand is shown even after payment and , challan details are displayed in 26 AS but new portal is still shows demand from march and now adding interest, also i responded back by disagree with demand and even after a month demand is there and no action taken. what needs to be done, please suggest.

  18. Dinesh says:

    Same registration issue which is faced by other users. The registration doesn’t succeed after entering the password and the message. Have tried multiple times.

    1. BS says:

      Not able to register new user, seems like this issue persists from many days. How many days will they take to fix this little thing? Disgusting…!

  19. Sangeeta Garg says:

    Form-10 D cant be filed. There is no option to add settleo as key person. Authorised person cannot be added. In verification trustee name not coming correctly. So many bugs. Keep on posting grivance and these are not yet resolved

  20. citizen says:

    has any one tried the itr filing utility on line today?
    i find a penalty/fee of Rs 5000 added for default in furnishing return and it cannot be deleted.

    is it just for me and is there is a reason i dont understand?

    1. Suresh says:

      It is one of the many faults of this portal. This appears because the portal has not been updated for the due date extension to 30-9-21 and still deals all those filing return after 31-07-21 as defaulters. This is a general problem and requires urgent attention from all concerned. Else, Govt. will be richer for all the penalties unjustifiably collected from helpless return filers.

    2. NPP says:

      Yes. I have to claim refund. But portal shows late filing penalty. If I demand my money back late then also penalty. It is just like British laws.

  21. Suresh says:

    Inspite of so many glitches, Finance Ministry & CBDT are issuing statements merrily, suggesting everything is file. Not so unless many responsible citizens of theis country are LYING. In my own experience, I have faced 3 glitches in ITR2 efiling. Today is 01-08-2021 and the portal has started levying penalty u/s 234F for late filing inspite of all the drum beating about due date extension to 30-09-21. Data entered u/s 111A for STCG gets erased everytime one logs out and has to be reentered. Verification of ITR2 is not possible as assessee’s name appears only partly and the field is greyed. In short, the portal is severely handicapped like our rulers and there seems to be no redemption from this mess. “where there is a will, there is a way”. But sadly the will is missing on the part of the Govt.

    1. venkat says:

      somebody also talked about the glitch of portal not knowing that last date of submission. The last dateof submission of IT reurn for ay 2021-22 was postpouned to 30 Sep 2021. I waited till 1 August 2021 because the last date for registering TDS data was 31 July 2021 and I wanted to submit return after all TDS data are avaialble in 26AS. Today I also was shocked to see penalty for late (so called ) submission of return. only 2 months remain and I would like to submit return as early as possible. This glitch must be rectified by Income tax departmnet quickly.

  22. Divya Ramesh says:

    I am a new user and trying to register my name. However the system does not accept any personalised message, hence don’t register my name. I am tired of trying this for last one week.

  23. Venkatesan says:

    I tried file on behalf of my wife Name could not enter in declaration of itr 2. If change authorised signatory from self systems accept. Even validated and verification successfully. But it is not correct. How to go next. I don’t know. I sent to emails to income tax offcials

  24. suman shekhawat says:

    dear sir, i filed my itr1 on 19 july. i had to take so many attempts to e verified it through sbi net banking but could not sucees to e verify. after that i tried to e verify through sbi bank account option, in this attemt evc genereted , i filled the evc otp but website displayed wrong otp. agrain and again i tried. now if i try to e verify website shows zero return to e verify and when i check previous filed returns it shows evrification is pending. i downloaded the acknoledgement slip in which bottom red words shows DO NOT SEND IT CPC BANGLURU. i have neither received any message or mail about succussfule everification. is my itr everied in this case or should i try to revise return option
    suman shekhawat

    1. Venkat says:

      I have also filed my itr1 on 31 july. i had to take so many attempts to e verified it through hdfc net banking but could not sucees to e verify. after that i tried to e verify through sbi bank account option, in this attemt evc genereted , i filled the evc otp but website displayed wrong otp. again and again i tried. But still i am facing the same issue.

  25. Kaushal says:

    I request the Government to please allow taxpayers to use old itr forms to file itr to avoid harrassment to taxpayers and avoid delays in generation of revenue.

    It appears that site has been developed by some novice team and technical management of Infosys has neglected the issue.

    Infosys should b fined heavily having created this situation even after two years alternately their contract should be cancelled and every penny paid to them be recovered.

    1. Ajeda says:

      Boss, this government has no guts to fire Infosys. That is because the govt itself is clueless about what is happening with the ITR filing software

  26. Vipan kumar verma says:

    Old arrear form 10 E U/S 89 filled online acknowledgement issued by cpc Bengaluru in 2019 itr processed, refund issued but new portal showing that form 10 E not e verfied.

  27. Vipan kumar verma says:

    I filled my ITR as on 29.06.2021 no sms nor email received. I e verfied my ITR 20 times, through sbi net banking opt entered & submitted shows one time e verified with green colors, but afterwards not showing e verified nor downloaded.

  28. G Mishra says:

    This is the high of irresponsibility,All the taxpayers and the professionals are suffering and the FM madam and the Infosys enjoying the tax payers money .

    1. samarendra jena says:

      These BJP Thiefs have paid Rs. 4200 crore to Infosys for Income Tax Website and this is the Result. If any Start-Up of Techies are paid Rs. 10 crore, they could have made very Good Portal of Income Tax. These FinMin is looting and making other life Horrible.

  29. SUBRAMANIAM CHANDRASEKAR says:

    I tried to create userid with PAN for my sister. The userid is a must for filing IT return onlune. She needs to file her IT return even though her income does not exceed 1,00,000 as TDS on her FD was deducted due to late submission of 15 G/H. The portal accept all the relevant details including password but on pressing Çonfirm’ no action take place, Is there any solution?

    1. Vikalp says:

      same issue. not able to register new account. everything goes well including OTP, but nothing happens on final page after we set the password

    2. viona says:

      i have been trying multiple times to register a new pan. everything gets filled up but then at the end in securing account after enetring password and personalised message the confirm button just doesnt seem to work.

  30. VEENA J. RAO says:

    when I am going to login New IT portal with password there I can not see the e file menu and not possible to view 26 AS

  31. Raj says:

    Tried to file ITR1, I had trouble with income declaration for Interest on deposits. The data was not pulled automatically, i had to enter manually. Due to which there was interest calculated U/S234 a and b. the system assumes that I had not paid advance tax on my income, this is basically the liability of the bank. This was never an issue in the previous portal, I was easily able to pay the remaining tax on FD interest without any interest being charged U/S 234
    Professional tax and HIS premimum is also not autopulated.

    The site should either pre-populate all, or do not populate anything we will take care of it.

    Govt. should revert back to old portal

  32. SUNDAR LAXMINARAYANAN says:

    The new IT portal is disappointing. It says prefilled form ITR1 but the income data captured from 26AS is only partial and incomplete. TDS is not captured from 26AS. It is asking to confirm ,how should we confirm. we are to fill in all income, taxes deducted data on our own, what’s the use of this portal??The finance ministry should immediately rectify or revert back to the old system which ws]as very smooth.
    how can we pay the self assessment tax by 31st JUly???

  33. Venkatraman says:

    1. It is like a Domocles sword hanging asking assesses to complete the profile before proceeding, when such an act has no statutory backing
    2. All the Associations should join hands to file a writ petition to keep the old portal functioning and new one may be introduced in Feb after removing glitches and pilot run
    with stake holders also participating

  34. Madhan Kumar says:

    I tried to file ITR 2 but couldnt do it due to these issues:
    Income under salaries. We provide a break up but when we open again, the values get changes automatically
    Tax calculation wrong on STCG. It gets calculated as per tax slab
    Auto fill not working(data not drawn as per form 16)
    Any need to go back, you will have to answer YEs/No questions again
    Kindly add these to your list

    1. Rahul says:

      I am having similar problems with ITR-2. My capital gains info, which appears in all other places, does not appear in schedule SI (therefore income is calculated at regular rates, instead of 10% as shown in other schedules). I am asked to fill bank name, though it is already filled. I cannot validate the return because of these. My other income details do not get stored – I have to keep filling them everytime I log in.

        1. surendra says:

          the same issue , capital gains are not populating in schedule SI and tax is being computed as per slab .
          have u found any solution ?

          1. Madhan Kumar says:

            The issue is 25% solved but 125% worse now. STCG is now taxed at 15% as per norms.
            But, now the STCG gets added to the Salary income also and tax is calculated at the applicable tax slab.

            That is, STCG is taxed twice- Once at 15% flat and again as per the tax slab.

            Looks like Infosys website makers never filed Income tax return in their life….. The website was annoying in the beginning. Now its kinda fun to poke at my Infy friends. Infy has made themselves a laughing stock

          2. Madhan Kumar says:

            Issue sorted now. Tax calculated in the right way. But could not complete ITR filing dues to verification issues. Huggggggg!!! This is like bumper to bumper traffic

  35. Vijay Kumar says:

    Please discard this website for at least one year, because there are basic problems still persists, means it needs serious testing, which is not possible now due to dues dates approaching near fast.

  36. skrishnan16 says:

    My wife tried to fill data in ITR2 and when trying to verify it says return already submitted for AY 2021-22.
    When I tried to make e verification on her behalf it says no record available. Tax deducted was partially taken into account. How to solve. It directs me to file revised return. How one can file revised return u/s 139(5) when original return not e- verified nor records available. I request the forum to help me.
    S.KRISHNAN CELL 9840994104

    1. CA NARENDRA SEKSARIA says:

      NEW TAX PORTAL-THIS IS INFOSEYES- ITAX DEPT MADE CARONA THIRD WAVE FACED BY TAX PAYERS BUT DISGUSTING TO SEE NO ACCOUNTABILITY-NO RESPONSE MORE THAN 60DAYS OVER -OLD PORTAL WAS NOT GOLD BUT SAY SILVER HENCE WAS OK FOR INDIA

  37. Ramamani Sivakumar says:

    In my case, when I tried to efile my return, in the verification page my father’s appears as my name and again my father’s name appears in the column where I need my father’s name. The system allows me change the father’s name but not the given name. For example if a Father’s name is XXX, in the verification page, XXX son/ daughter of XXX appears. I’m allowed to change the second XXX and not the first one. I have filed grievance in this regard.

  38. Rajan says:

    The only solution to this monumental problem is to ditch the new portal and throw it into a dustbin outside the Finance Ministry and go back to the old, tried and tested e-filing portal and, additionally, blacklist Infosys permanently for entrusting any such software development assignment in the future.

    1. Chandrakant Ronghe says:

      IT IS FUTILE TO RAISE OUR VOICE AGAINST THE PROBLEMS WE ALL ARE FACING DUE TO THIS NEW PORTAL, BECAUSE INFOSYS IS BEING PROTECTED BY THE HIGHER UPS AT FINANCE MINISTRY …..

  39. KRUSHNUN SATTARAMAN says:

    yesterday 23July evening around 06 30 PM I could Efile ITR1 for me and my wife though private sw with verified (Aadhar) ITR Acknowledgement

    1. Nagarajan says:

      Of course, filling in and e-filing ITR1 should not present any problem but, try to fill in ITR2 and you will encounter manifold glitches and weird errors cropping up in every nook and corner!

  40. Chuni Lal Manchanda says:

    For the last 15 days I am trying to submit my Form 10 E.After everifying and validation when I submit my Form,the eportal says that there are some errors in the form data which I have to fix before I submit again.What are the errors is not clear because when I preview my filled form I don’t find any errors.

    1. Ranjana says:

      I am facing the same issue. Today it somehow went upto e-verify through Net Banking and then out of no where landed on the profile page. form filing was not successful either. In addition to this, the prefilled data has errors in many places…such as the deductions, tax already paid, professional tax etc. The time I have spent navigating through this website, could have filed atleast 15-20 ITRs in the same. Its been a month already, don’t know when they’re gonna fix it. Even grievances are not being answered.

  41. Giriraj says:

    Tax calculation is not correct, tax on capital gain is also being levied at normal rates of tax..i.e. no exemption of Rs.1 lac is provided on LTCG for sale of share. Like wise on STCG on sale of share, the tax is being càlculated at normal rate of tax I.e.20% or 30% as per total taxable income, instead of 15%, lot of efforts are being wasted in preparing return but unable to file the same…already two months have passed but no solution..how long they would take to streamline e-filing of returns

  42. Praveen Kumar Ahluwalia says:

    Dear Sir,

    I would like to point out that I have success fully completed and verified my revised return and duly filled Aadhar OTP successfully but could not be submitted ,
    I have made several attempts to submitt ,but error has occured,could not ne submitted.
    Please advise ,The snap shot of that page is attached here with for your ready references .

    My PAN : AAFPK4355H
    MOB. NO. 91-9873159815
    snap shot could not be uploaded

  43. KRUSHNUN SATTARAMAN says:

    yesterday 23July evening around 06 30 PM I could Efile ITR1 for me and my wife though private sw with verified (Aadhar) ITR Acknowlegement

  44. KRUSHNUN SATTARAMAN says:

    Yesterday 23 july evening around 06.30 PM I could efile ITR1 for me & my wife thru private sw and got instantly ITR Acknowledgement.

  45. KRUSHNUN SATTARAMAN says:

    Yesterday 23/07 evening around 06.30 PM I could efile ITR1 for me & my wife thru private sw & got instantly ITR Acknowledgement.

  46. Raghunandan Singh says:

    In E verification by net banking after two times otp in bank site the verication not confirmed. I think same be rectified.

  47. Barathidason says:

    There are many more,
    Same bank account is shown twice in “dash board ” under Bank accounts .

    Joint owners of house property 50 :50 share is put, Error message displayed as aggregate is not 100.

  48. Vijay Kumar Sharma says:

    1. EVC can’t be enabled, although all required details are ok on PAN & Aadhaar. Clear message should be provided.
    2. Draft ITR-2 have disappeared randomly with all the data. All effort wasted.
    3. ITR-2 verification fails with different errors on same or many occasions.
    4. Dividend income when distributed according to the receipt quarters throws system mismatch message and verification failure.
    5. Many selected options, randomly disappear when going in for the final verification. There is no consistency which option will disappear.
    6. System behaves and reacts differently on different time during the day. It appears as if changes are being made in the live system and hem users are logged into the system and uploading their details.

  49. Vijay Kumar Sharma says:

    Thank you. Adding a few more observations to the list.

    1. EVC can’t be enabled, although all required details are ok on PAN & Aadhaar. Clear message should be provided.
    2. Draft ITR-2 have disappeared randomly with all the data. All effort wasted.
    3. ITR-2 verification fails with different errors on same or many occasions.
    4. Dividend income when distributed according to the receipt quarters throws system mismatch message and verification failure.
    5. Many selected options, randomly disappear when going in for the final verification. There is no consistency which option will disappear.
    6. System behaves and reacts differently on different time during the day. It appears as if changes are being made in the live system and hem users are logged into the system and uploading their details.

  50. Anantharaman H says:

    INTEREST ON BANK LOAN, UNDER SECTION 80C, ONLY UPTO 50000 EXEMPTION IS PICKED INSTEAD OF ALLOWING FULL EXEMPTION UPTO RS 1.5LKS.
    SERIOUS ISSUE

  51. Anantharaman H says:

    LTCG NOT WORKING. POST SALE OF LAND OR BUILDING, COMPUTATION OF INDEXATION, IMMEDIATE PURCHASE OF PROPERTY ARE DONE. LTCG GETS ADDED TO INCOME AND TAXED @20% INSTEAD OF EXEMPTION UNDER SECTION 54F. THE LTCG SHOULD BE AUTOMATICALLY PICKED UP ON THE ABOVE AND EXEMPTED.
    SERIOUS LAPSE ON LTCG MODULE.

  52. Pankaj says:

    As it is said that prefilled data shall be available but that is not available or updated uptill now as July is going to end.

  53. SHRAWAN says:

    Only solution is to provide assessees facilities to file ITR FORMS as the paper returns alone filed separately. Early years..

  54. Santosh Goyal says:

    Figures of filed returns not appearing on acknowledgement and itr form
    E.g. Gross total in one on acknowledgement
    Balancesheet figures in itr forms.

  55. T SRINIVASAN says:

    I appreciate the efforts taken by you list almost all glitches. I would like to a. I have filed 10 times Forms 35 (Appeal Form) but draft form filled is not available. You have to file fresh. b. it shows pending action but when you click nothing is shown and necessary action to be taken is not known. However your effort is wonderful. Hope the authorities listen to this. CA T

  56. CA T SRINIVASAN says:

    I appreciate the efforts taken by you list almost all glitches. I would like to a. I have filed 10 times Forms 35 (Appeal Form) but draft form filled is not available. You have to file fresh. b. it shows pending action but when you click nothing is shown and necessary action to be taken is not known. However your effort is wonderful. Hope the authorities listen to this.

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