IT Grievance Redressal mechanism inter alia envisages that taxpayers shall make an application to the field officers or the nodal officers where there was a demonstrable glitch on the Common Portal in relation to an identified issue, due to which the due process as envisaged in law could not be completed on the Common Portal. The IT Grievance Redressal committee shall examine and approve the solutions as may be necessary for an identified issue.

List of CGST nodal officers for IT Grievance Redressal

S. No.
Name of Central Tax Zone
Name of the Principal Nodal Officer
Designation
Office Address
Office Telephone (Landline Number)
Email ID
1
Hyderabad
Sh. B. Raghu Kiran
Joint Commis-sioner
Medchal Commis-sionerate
040-24303045
kiran.batchali@gmail.com, raghu. batchali@gov.in
2
Pune
Sh. Santosh Kumar Vatsa
Additional Commis-sioner
Chief Commissioner’s Office, GST & Customs, Pune Zone, 41-A, Sasoon Road, Pune-411001
020-2651815
santosh.vatsa@nic.in
3
Bhubane-shwar
Sh. Vishnu Kumar
Joint Commis-sioner
Chief Commissioner’s Office, GST /Central Tax, CX & Customs, Bhubaneshwar  Zone, C.R. Building, Rajaswa Vihar, Bhubaneshwar-751007, Odisha
0674-2589002/ 2589935
vishnukumar.irs@nic.in
4
Panchkula
Sh. Rajendra Pratap
Assistant Commis-sioner
SCO No 407-408, Sector 8, Panchkula
0172-2583331
pratapr7@gmail.com
5
Nagpur
Sh. Pradip Gurumurthy
Joint Commis-sioner
Office of the Principal Chief Commissioner of CGST & CX, GST Bhawan, Telangkhedi Road, Civil Lines, Nagpur – 440001
0712-2562625
pradip.irs@gmail.com
6
Lucknow
Sh. Dinesh Kumar
Additional Commis-sioner
Office of the Principal Chief Commissioner of GST & Central Excise, Lucknow Zone, 7-A, Ashok Marg, Lucknow
0522-2233061
dineshcustom11@yahoo.com
7
vadodara
Dr. Ashir tyagi
Commis-sioner
1st Floor, GST Bhavan, Near Arkee Garba ground, Subhanpura, Vadodara- 390023
0265-2388241
commr-cexvdr2@nic.in, ashir.tyagi@nic.in
8
Ahmedabad
Sh. Sunil Kumar Singh
Commis-sioner
2nd Floor, Customs House, Nera All India Radio, Navrangpura, Ahmedabad-380009
079-27542195
cexamd3@nic.in
9
Vishakha-patnam
Sh. N Srujan Kumar
Deputy Commis-sioner
O/o the chief Commissioner of Central tax & GST Customs, GST Bhawan, Port Area, Vishakh-apatnam-530035
0891-2853157
srujan.k@gov.in
10
Ranchi
Sh. Nitin Anand
Commis-sioner
4th Floor, C.R. Building (Annexe), Birchand Patel Path, Patna-800001
0612-2504037
nitinanand.irs@gov.in
11
Meerut
Sh. Shashank Yadav
Dy. Commis-sioner
Chief Commissioner Office, Mangal Pandey Nagar, Meerut- 250004
0121-2761546
shashanky.irs@gov.in
12
Chandigarh
Sh. Kumar Gaurav Dhawan
Additional Commis-sioner
O/o the Principal Commissioner CGST Commis-sionerate, Plot No. 19, Sector-17-C, Chandigarh
0172-2710153
kgdhawan@yahoo.com
13
Kolkata
Sh. Ramesh Kumar Dwivedi
Joint Commis-sioner
GST Bhawan 180, Shantipally, Rajdanga, Main road, Kolkata- 100107
033- 24416839
Ramesh.dwivedy@icegate.gov.in
14
Chennai
Sh. M. Sreedhar Reddy
Commis-sioner
O/o the Principal Commissioner of GST & Central Excise, GST Bhawan, 26/1, Mahatma Gandhi Road, Chennai- 600034
044-28331177
commr-cexchn1@nic.in
15
Thiruvanan-thpuram
Sh. Biju Thomas
Dy. Commis-sioner
Office of the Commissioner of Central Tax & Central Excise, Central Revenue Building, I.S. Press Road, Kochi-682018
0484-2398017
bijuthomasvk@gmail.com
16
Jaipur
Sh. Arun Kumar
Commis-sioner
CGST & Central Excise, NCR Building, Statue Circle, C-scheme, Jaipur-302005
0141-2385034
Commr-cexjpr@nic.in
17
Bengaluru
Mrs. Gayathri Chandra Menon
Assistant Commis-sioner
O/o the Principal Chief Commissioner of Central Tax, Bengaluru Zone, P.B. No. 5400, C.R. Building, Bengaluru-560001
080-22866425
gayathri.menon@gov.in
18
Delhi
Sh. Michael Achom
Joint Commis-sioner
C. R. Building, I.P. Estate, Delhi-110002
011-23378268
ccu-cexdel@nic.in
19
Bhopal
(a) Shri Vinod Kumar saxena (For Chattisgarh State)
Principal Commis-sioner (Raipur  Commis-sionerate)
GST Bhawan, Dhamtari Road, Tikrapara, Raipur – 492001
0771-2274410
Vinod.saxena@gov.in
(b) Sh. Neerav Mallick (For Madhya Pradesh)
Commis-sioner (Indore Commis-sionerate)
O/o the Commissioner of CGST & Central Excise, 10, Manik Bagh Palace, Indore (M.P.)
0731-2470677
pccexindore@gmail.com
20
Shillong
Sh. B.S. Suhag
Additional Commis-sioner
3rd Floor, Crescens, M.G. Road, Singh, Shillong-793001
0364-2502052/ 2221770
suhag104@yahoo.in
21
Mumbai
Sh. Amit Kumar Sharma
Deputy Commis-sioner
5th Floor, GST Bhawan, 115, M.K. Road, Churchgate, Mumbai- 400020
022-22031320
amit.irs@gov.in

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